---
title: 'Assistente de Retenção at Lalamove'
canonical: 'https://feeny.ai/job/assistente-de-retencao-lalamove-sao-paulo-rshz05dnx1kn'
type: 'job'
last_seen: '2026-10-25'
---

# Assistente de Retenção at Lalamove

- **Company:** Lalamove
- **Location:** São Paulo, Brazil
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-10-25
- **Apply:** https://jobs.lever.co/lalamove/019f15f2-be64-4b53-899e-227b55fc960a

## Job description

Fundada em Hong Kong em 2013, a Lalamove é uma plataforma de entregas sob demanda criada com a missão de capacitar comunidades, tornando as entregas rápidas, simples e acessíveis. Com um clique, indivíduos, pequenas empresas e corporações podem acessar uma ampla frota de veículos de entrega operados por parceiros motoristas profissionais.

Impulsionados pela tecnologia, conectamos perfeitamente pessoas, veículos, cargas e estradas, movendo coisas importantes e trazendo benefícios para as comunidades locais em 11 mercados na Ásia e na América Latina.

Estamos em busca de um (a) Assistente de Retenção que seja entusiasta e esteja motivado (a) para trabalhar com a gente. O candidato (a) ideal tem experiência em ambientes dinâmicos e acelerados, e deseja fazer história junto com o restante da equipe da Lalamove Brasil.

Responsabilidades:

- Realizar chamadas para potenciais motoristas para orientá-los no processo de integração e incentivá-los a concluir todas as etapas necessárias
- Responder às perguntas e preocupações dos motoristas, fornecendo informações precisas sobre requisitos, benefícios e políticas da plataforma
- Acompanhar as inscrições inativas ou incompletas para garantir a ativação oportuna dos motoristas
- Acompanhar e relatar o desempenho individual de conversão, cumprindo os KPIs diários, semanais e mensais
- Manter registos precisos das interações e do estado dos motoristas no sistema CRM
- Identificar e comunicar questões recorrentes ou feedbacks dos motoristas ao líder da equipe para melhorar os processos de integração
- Colaborar com os membros da equipe para compartilhar as melhores práticas e atingir as metas de conversão da equipe
- Suporte campanhas ou iniciativas especiais destinadas a aumentar a ativação dos motoristas.

Requisitos:

- Experiência mínima de 1 ano em atendimento

- Excelente comunicação verbal e capacidade de criar conexão com diferentes perfis

- Conhecimento básico em Excel, Google Sheets e CRM

- Capacidade de atingir e superar metas em um ambiente dinâmico

- Perfil orientado a resultados, com habilidade para influenciar, engajar e conduzir conversas de forma consultiva, incentivando a conclusão do cadastro.

- Senso de urgência e foco na resolução de pendências durante o contato com o motorista

- Excelente comunicação verbal, escuta ativa e habilidade em contornar objeções para garantir a conclusão do processo de onboarding

- Espírito colaborativo e atitude proativa

## About Lalamove

## Company Overview
- **One-liner**: Lalamove is an on-demand delivery technology platform that connects individuals, small businesses, and corporations with a diverse fleet of professional drivers for fast and reliable same-day deliveries across 17 markets.
- **Entity Type**: Private (Unicorn, Series F funded)
- **Headquarters**: Hong Kong
- **Founded**: 2013
- **Founders**: Chow Shing-Yuk (founder), John H.K. Tang (co-founder)

## Core Business
- **Primary industries**: On-demand logistics / last-mile delivery, software development (delivery technology)
- **Target customers**: Individuals (B2C), small-and-medium businesses (SMB), and large enterprises (B2B)
- **Mission**: To empower local communities by making deliveries fast, simple, and affordable

## Products & Services
- **On-Demand Delivery Platform (App & Web)**: Mobile-first service that enables users to book deliveries from a fleet of vehicles (motorcycles, sedans, vans, trucks up to 12,000 kg) with real-time GPS tracking and transparent, upfront pricing.
- **Business Solutions**: Tailored logistics support for MSMEs and large enterprises, including dedicated account management, pooling options, and API integrations.
- **Lalamove Driver App**: Connects driver-partners with delivery and transport requests, providing flexible earning opportunities.

## Market Standing
- **Valuation**: Unicorn; total funding raised is approximately $2.476B, with the most recent Series F round (January 2021) led by Hillhouse Investment and HSG at $1.5B (conflicting reports of $1.0B–$1.5B may exist).
- **Key Metric**: Annual Revenue of ~$1.04B (2025 estimate); total funding ~$2.48B ([LinkedIn financials](https://linkedin.com/company/lalamove)).
- **Notable Investors/Partners**: Hillhouse Investment, HSG, Shunwei Capital, MindWorks Capital, Crystal Stream Capital, and others across 8 funding rounds.
- **Growth Signals**: 1,562 employees (+33.8% YoY), presence in 400 cities across 17 markets (Asia, Latin America, EMEA), strong headcount growth driven by expansion into new geographies like Bangladesh, UAE, Saudi Arabia.

## Competitive Advantages
- **Scale & Network Effects**: Operating in 17 markets with a large base of driver-partners and users creates a strong moat in local last-mile delivery.
- **Technology Platform**: Proprietary matching algorithm, real-time tracking, and dynamic pricing provide efficiency and reliability.
- **Asset-Light Model**: No ownership of fleet—works with professional driver-partners, reducing capital expenditure and enabling rapid scaling.
- **Multi-Vehicle Fleet**: Covers small parcels (motorcycles) to heavy freight (trucks), serving a wide range of customer needs.

## Strategic Focus
- **Geographic Expansion**: Continued growth in Latin America (Brazil, Mexico) and EMEA (UAE, Saudi Arabia), as well as deepening presence in existing Asian markets.
- **Tech & AI Innovation**: Hiring for AI roles (e.g., Senior AI Engineer focusing on OCR/VLM) and investing in Business Intelligence, suggesting a push toward automation and data-driven operations.
- **Talent Development**: Launch of Global Trainee Program and Tech Graduate Program to build senior leadership and engineering talent pipelines.

## Why Work Here
- **Culture**: Described as fast-paced, dynamic, and challenging—employees work in a “startup unicorn” environment with meaningful impact on local communities.
- **Work Policy**: Mixed; roles are often listed as on-site (e.g., Hong Kong, Mexico City) with some regional or hybrid positions.
- **Growth Opportunities**: Structured graduate programs (Global Trainee, Tech Graduate) and clear career progression across departments (Operations, Sales, Tech, Marketing).
- **Perks**: Not explicitly listed, but the company emphasizes “endless opportunities to learn, advance, and grow” and a culture of overcoming challenges as a team.
- **Employer Rating**: 3.5/5 on LinkedIn (based on 954 reviews), with strengths in mission-driven work but room for improvement in career development (2.8/5).

## Sources
1. [Lalamove Career Page](https://www.lalamove.com/careers)
2. [LinkedIn Company Profile](https://linkedin.com/company/lalamove)
3. [CB Insights Company Profile](https://www.cbinsights.com/company/lalamove)
4. [Lalamove Philippines About Page](https://www.lalamove.com/en-ph/about-lalamove)
5. [Lalamove Job Board (Lever)](https://jobs.lever.co/lalamove)

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