---
title: 'Associate Account Manager | Luma | Material Science at Dotmatics'
canonical: 'https://feeny.ai/job/associate-account-manager-luma-material-science-dotmatics-canada-z7m8qq86we3d'
type: 'job'
last_seen: '2026-10-15'
---

# Associate Account Manager | Luma | Material Science at Dotmatics

- **Company:** Dotmatics
- **Location:** Canada
- **Work type:** remote
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-15
- **Apply:** https://www.dotmatics.com/jobs/apply?gh_jid=4743720005

## Job description

Our Why At Dotmatics

At Dotmatics, a Siemens company,  we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpad Prism, Geneious, SnapGene, Protein Metrics, OMIQ, FCS Express, LabArchives, NQuery, EasyPanel, SoftGenetics and Virscidian.

We have a vision for a new Lab of the Future that will change the future of scientific research.

We have created the world’s most comprehensive digital science platform – best-of-breed software applications already used by more than 2 million scientists, together in a single ecosystem united by a powerful, flexible enterprise data platform. This is not flat data buried away in digital graveyards. This is dynamic, multi-dimensional decision-making.

Scientific enterprises need a new level of effectiveness to achieve tomorrow’s breakthroughs. Illness will not wait. The biosphere will not wait. We are tireless in our vision, because the time for innovation is now.

Shaping the Future of Science At Dotmatics

Our global team of more than 800 colleagues are dedicated to supporting our customers in over 180 countries. Together, with our scientific community of users, we accelerate scientific innovation in order to make the world a healthier, cleaner, and safer place to live.

You’ll join a collaborative, global team pushing the boundaries of scientific innovation.  Your ideas and efforts will have a tangible impact, accelerating scientific progress and discovery. We offer a dynamic, remote-friendly environment that fosters high integrity and collaboration, empowering you to excel. Dotmatics is a company built by scientists, for scientists. Combined, we are now the world’s largest cloud-based scientific research R&D platform. We need your help to keep growing and pioneering the future.

We are Science Driven. We are Customer Centric. We are Better Together.

What do we need

We are seeking an Associate Account Manager to own the health, retention, and growth of an assigned book of Luma customer accounts. This is a hybrid role that blends renewal ownership with proactive account management: you will manage the full renewal cycle for your named accounts while also identifying and closing expansion opportunities with departmental buyers and smaller research teams. You will work in close partnership with Strategic Account Executives, Customer Success, and the broader sales organization to ensure every customer renews, adopts, and grows with Dotmatics.

This role is for you if you want a defined path from account support and renewal ownership toward a full-cycle Account Executive career, and you can bring enough scientific fluency to speak credibly with bench researchers, lab managers, and departmental decision-makers.

This position requires travel 30%+ for customer meetings, QBRs, and account management activities

In this role you will get to:

Expansion & Independent Sales Ownership

- Identify and pursue expansion opportunities within existing accounts, including new departments, additional seats, and adjacent Luma products
- Own the full sales cycle for small to mid-sized expansion opportunities within named accounts (typically <$50K ARR)
- Conduct needs assessments, build business cases, and deliver compelling proposals for both renewal and expansion motions
- Achieve or exceed quarterly and annual retention and expansion quotas
- Work with WW Renewals, where relevant, to ensure renewals are tracked and actioned prior to renewal notice
- Collaborate with WW Renewals, where relevant, to proactively share account health, Stakeholder feedback and at risk accounts to support the renewals process

Customer Engagement

- Build and maintain strong relationships with scientific researchers, lab managers, and departmental decision-makers
- Understand customer workflows, pain points, and scientific objectives well enough to speak credibly about ELN, LIMS, cheminformatics, bioinformatics, and data visualization challenges
- Position Dotmatics solutions to address specific research and data management challenges as part of both renewal conversations and expansion pitches
- Collaborate with Customer Success to ensure smooth onboarding and continued value realization across the customer lifecycle

Renewal Ownership & Retention

- Own the end-to-end renewal process for an assigned portfolio of named accounts, from 120-day renewal notice through contract execution
- Forecast renewal risk and revenue with accuracy, maintaining a rolling view of at-risk, on-track, and expansion-ready accounts
- Proactively monitor account health signals (usage, adoption, support tickets, stakeholder turnover) and intervene early on accounts showing renewal risk
- Negotiate renewal terms, pricing, and contract structure within established parameters, escalating complex negotiations as needed
- Partner with Customer Success to resolve adoption gaps or satisfaction issues before they become renewal risks

Account Support & Collaboration

- Partner with Strategic Account Executives to support sales activities within named enterprise accounts
- Collaborate with Presales (Field sales)  to conduct product demonstrations and technical discovery calls for prospects and existing customers within assigned accounts
- Coordinate with field sales teams on account strategies, customer communications, and opportunity progression
- Maintain accurate CRM records and provide regular updates on renewal status, pipeline activity, and account health

Continuous Learning & Market Intelligence

- Develop deep product knowledge across the Dotmatics Luma portfolio and stay current on scientific research trends, laboratory informatics challenges, and the competitive landscape
- Provide market intelligence on customer needs, competitive activity, and industry trends to Sales and Product
- Participate in regular pipeline and renewal forecast reviews with sales leadership

We are looking for people who have at least 4 years of experience in inside sales, renewal management, account management, or sales development, preferably in SaaS, material sciences or technical software, you may also hold a degree in Material or Life Sciences, Chemistry, Biology, Biochemistry, or a related scientific field.

The keys skills

- Proven track record of meeting or exceeding retention, renewal, or sales quotas
- Understanding of complex sales cycles
- Ability to work with Finance and RevOps  to build out sales contracts
- Strong discovery, negotiation, and consultative selling skills
- Excellent presentation and communication abilities, written and verbal
- Experience using CRM systems (Salesforce preferred) and sales engagement tools
- Self-motivated with strong organizational and time management skills, comfortable managing a high-volume renewal book alongside expansion opportunities
- Ability to work collaboratively in a team environment while managing independent renewal and sales responsibilities

You may also have

- Experience selling or managing accounts within chemical and material sciences verticals, research organizations, pharmaceutical companies, biotechs, or academic institutions
- Understanding of SaaS business models, subscription renewal cycles, and expansion-led growth motions
- Familiarity with scientific research workflows and laboratory informatics (ELN, LIMS, cheminformatics, bioinformatics, automation, orchestration)

Research shows us the[confidence gap](https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/) and imposter syndrome can get in the way of meeting outstanding candidates, so please don’t hesitate to apply — we’d love to hear from you.

By submitting your application, you agree that Dotmatics may collect your personal data for recruiting, global organization planning, and related purposes. Dotmatics [Privacy Notice](https://www.dotmatics.com/privacy-policy) explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Dotmatics use of your personal information.

Dotmatics is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.

## About Dotmatics

## Company Overview
- **One-liner**: Dotmatics provides a cloud‑based scientific R&D platform that connects best‑in‑breed software applications to accelerate research and innovation.
- **Entity Type**: Private (wholly owned subsidiary of Siemens AG following a $5.1 billion acquisition completed July 1, 2025)
- **Headquarters**: Boston, Massachusetts, United States
- **Founded**: 2005
- **Founders**: Stephen Gallagher, Alastair Hill

## Core Business
- **Primary industry**: Scientific R&D software for life sciences, biopharma, clinical research, and academia.
- **Target customers**: B2B – biopharma companies, contract research organizations (CROs), academic institutions, and forensic/genetic testing labs.
- **Mission**: “To accelerate scientific innovation and help make the world a healthier, cleaner, and safer place to live.”

## Products & Services
- **Dotmatics Platform**: Cloud‑based enterprise data management platform that harmonizes data from instruments and software for AI‑ready analysis.
- **Luma Agent**: Agentic AI assistant that plans, executes, and documents research workflows, from data query to audit‑ready reports.
- **GraphPad Prism**: Widely used statistical analysis and graphing software for scientists.
- **SnapGene**: Molecular biology visualization and cloning software with detailed documentation.
- **Geneious Suite**: Bioinformatics tools for molecular biology, genomics, and antibody screening.
- **LabArchives**: Electronic lab notebook for capturing and collaborating on experimental data.
- **Other Applications**: OMIQ (flow cytometry), Protein Metrics, nQuery, SoftGenetics (clinical/forensic genetics), and M‑Star.

## Market Standing
- **Valuation/Market Cap**: Acquired by Siemens AG for $5.1 billion (announced April 2025, closed July 2025)
- **Key Metric**: 2 million+ users, 10,000+ customers, 800+ employees (LinkedIn data: 364 employees as of mid‑2025, with 4.7% YoY growth)
- **Notable Investors/Partners**: Insight Partners (lead prior to acquisition), Siemens (current parent); customers include Illumina, GSK, Waters Corporation, and PerkinElmer.
- **Growth Signals**: Launch of Luma AI agent; acquisition of SoftGenetics expanding into clinical and forensic markets; 20%+ LinkedIn follower growth; 65% average NPS score.

## Competitive Advantages
- **Ecosystem play**: Open platform that unites multiple industry‑leading scientific applications (GraphPad Prism, SnapGene, Geneious) with a data‑driven backbone.
- **AI leadership**: Luma Agent provides end‑to‑end automation with full traceability, a key differentiator in the lab‑of‑the‑future space.
- **Siemens backing**: Access to global industrial reach, resources, and digital infrastructure after acquisition.
- **User base loyalty**: 2 million active scientists across 180+ countries; strong brand recognition in academia and biopharma.

## Strategic Focus
- Transitioning to an AI‑native "Lab of the Future" with Luma Agent as the central orchestrator.
- Expanding into clinical and forensic genetic analysis via recent acquisitions.
- Deepening integration with Siemens’ digital industry portfolio to offer end‑to‑end R&D solutions.
- Continuing to build a multimodal science platform that structures data for AI/ML applications.

## Why Work Here
- **Culture**: “Science Driven, Customer Centric, Better Together” – built by scientists for scientists.
- **Work model**: Remote‑friendly with hubs in Boston, UK (Bishop’s Stortford), San Diego, Auckland, Tokyo, Cork, and others.
- **Employee ratings**: 4.1/5 on LinkedIn (work‑life 4.2, culture 3.9, compensation 3.8, career 3.7).
- **Engineering roles**: Senior Full Stack Engineer (Node.js), Staff Data Engineer, Senior Data Analytics Engineer, Performance Test Engineer.
- **Impact**: Work on products used by millions of researchers globally, with the opportunity to shape AI‑driven scientific discovery.

## Sources
1. [dotmatics.com](https://www.dotmatics.com/) – Main site, product overview, Luma Agent details.
2. [dotmatics.com/about-us](https://www.dotmatics.com/about-us) – Mission, vision, company history, acquisition by Siemens.
3. [dotmatics.com/about-careers](https://www.dotmatics.com/about-careers) – Culture, remote/hybrid policy, 800+ employees, global hubs.
4. [linkedin.com/company/dotmatics](https://www.linkedin.com/company/dotmatics) – Employee count, revenue, funding, acquisitions, recent departures, job postings.
5. [dotmatics.com/jobs](https://www.dotmatics.com/jobs) – Current open positions.

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