--- title: 'Associate Account Manager at Navan' canonical: 'https://feeny.ai/job/associate-account-manager-navan-united-states-zhjwp430r663' type: 'job' last_seen: '2026-09-15' --- # Associate Account Manager at Navan - **Company:** Navan - **Location:** United States - **Compensation:** $68k–$90k - **Work type:** remote - **Posted:** 2026-09-11 - **Last confirmed live:** 2026-09-15 - **Apply:** https://navan.com/careers/openings?gh_jid=8160538 ## Job description The Associate Account Manager role is a new and developing function at Navan within the wider Account Management department. Associate Account Managers work alongside Account Managers to provide support to our Travel and Expense customers, specifically to program administrators. As an Associate Account Manager, you will be working with a team of account managers across different market segments and be responsible for delivering an outstanding customer experience. Your role will be to assist customers with product related configuration queries, troubleshooting and resolving issues. You will partner closely with our global Product, Finance, Operations and Travel Experience teams to ensure we are delighting our customers and helping them achieve their goals. We are looking for individuals who have a passion for customer success and account management, embody a “go- getter” attitude, can communicate effectively and thrive in a fast-paced environment. You can expect world-class training and enablement and a fast track towards a revenue driving Account Manager role. This role will be based in Berlin and report directly to the Manager, Associate Account Management. What You’ll Do: - Effectively partner with your assigned team of Account Managers to support their customers, ensuring excellent customer experience through timely, accurate communications. - Develop and maintain a deep understanding of our travel and expense product offering to enable programme administrators on the Navan’s product functionality. - Monitor and respond to email inquiries from Travel and Expense Administrators related to product integrations and platform settings, travel and expense policy configuration, payment and integration issues troubleshooting and product bugs and feature requests, etc. . - Drive satisfaction, adoption, retention, and reduce customer churn risk by providing quick and knowledgeable advice based on customer’s desired outcomes. - Handle customer escalations and work across teams to resolve issues. - Act as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention. - Run playbooks and program ideas to drive adoption and satisfaction and track results based on defined KPIs. - Document processes to support the team efficiently and at scale. What We’re Looking For: - Bachelor’s degree or similar working experience. - 1+ year of prior experience in customer success, account management, sales or related customer-facing position within a rapidly growing SaaS company. - Passion for customer experience and technology with the ability to deeply understand a product. - Superior written and verbal communication skills with the ability to clearly articulate complex concepts and technologies to diverse audiences including C-level executives. - Detail-oriented and ability to stay organized and prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve. - Data-driven approach to continuously drive additional efficiency. - Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue and accelerate their careers. The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity. For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter. Pay Range $67,500—$90,000 USD Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers. Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application. - Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email [here](https://my.metaview.app/applications/opt-out?organization=15dd7e883f). Your decision to do so will not affect how your candidacy is evaluated. Please refer to our[Candidate Privacy Notice](https://navan.com/candidate-privacy-notice) for more information about our processing of personal data, and your rights. ## About Navan ## Company Overview - **One-liner**: Navan is the leading all-in-one, AI-powered business travel, payments, and expense management platform that makes corporate travel effortless for frequent travelers while giving finance teams full control. - **Entity Type**: Public (ticker: **NAVN**, listed on Nasdaq Global Select Market in October 2025) - **Headquarters**: Palo Alto, California, USA - **Founded**: 2015 - **Founders**: Ariel Cohen and Ilan Twig ## Core Business - **Primary industry/industries**: Corporate travel management, expense management, travel technology, payments. - **Target customers**: B2B – mid-market to enterprise companies; also SMBs. - **Mission or purpose statement**: "Make travel easy for every traveler by being the best travel agency on the planet." ## Products & Services - **Navan Travel**: AI-powered booking platform for flights, hotels, and ground transportation with extensive inventory access (including NDC content from 17+ airlines). - **Navan Expense**: Automated expense management that categorizes and reconciles receipts, with real-time policy enforcement and integration with ERPs. - **Navan Edge**: AI travel assistant (chat-based) that handles bookings and provides 24/7 human support. - **Navan Rewards**: Incentive program that rewards employees for booking below budget. - **Navan Connect (BYOC)**: Card-link technology that connects corporate cards from 250+ banks, enabling unified spend visibility. - **Navan Corporate Cards**: Physical and virtual cards for payments. ## Market Standing - **Valuation/Market Cap**: Not publicly available in search results (post-IPO, real-time market cap available on exchanges). - **Key Metric**: **Total Headcount** ~3,300 employees (as of 2026); **Number of customers** – thousands, including major enterprises like Heineken, Unilever, Wayfair, and Zoom. - **Notable Investors/Partners**: Not listed in provided sources, but strategic partners include Amadeus (dual-GDS model) and major airlines via NDC. - **Growth Signals**: Went public in October 2025; expanded globally through acquisitions of Comtravo (Germany), Resia (France), Tripeur (India), and Reed & MacKay (Europe); now operates 50 offices worldwide; first TMC to integrate AI across the entire platform. ## Competitive Advantages - **AI-first platform**: First travel management company to embed AI across search, booking, expense reconciliation, and customer service. - **All-in-one T&E**: Combines travel, expense, and payments in a single system, eliminating the need for multiple vendors. - **Dual-GDS model**: Integrated with both Sabre and Amadeus, providing global coverage and competitive pricing. - **NDC leader**: Offers access to 17 airlines’ New Distribution Capability content for better fares and inventory. ## Strategic Focus - Continue leading in AI-powered travel and expense innovation. - Expand corporate card and payments ecosystem (Navan Connect, external card linking). - Deepen enterprise capabilities and global footprint (targeting mid-market and large multinationals). - Drive user adoption through employee rewards and seamless mobile experience. ## Why Work Here - **Work model**: Hybrid – 4 days per week in office (Palo Alto HQ and other global offices). Strong emphasis on in-person collaboration. - **Culture**: Meritocratic, high-ownership, “high-talent density” environment. Values include extreme ownership, bias to action, “AI-first mindset”, and “seriously fun”. - **Perks & Benefits**: - Flexible vacation (take time off as needed, manager coordination). - Paid parental leave (16 weeks birthing parent, 10 weeks non-birthing). - 401k, Employee Stock Purchase Plan (ESPP) with discount. - Medical, dental, vision, pet insurance. - Commuter benefits, in-office snacks and lunches, dog-friendly offices. - Headspace mental health subscription. - Navan personal travel discounts (employee leisure bookings at corporate rates). - Connectivity allowance (bi-weekly stipend for remote work). - **Growth opportunities**: Rapidly scaling public company; teams across engineering, product, data science, travel operations, and R&D. ## Sources 1. [navan.com](https://navan.com/ – Product overview, platform details) 2. [navan.com/about](https://navan.com/about – Company history, mission, timeline, IPO) 3. [navan.com/careers](https://navan.com/careers – Culture, values, benefits, work model) 4. [builtin.com](https://builtin.com/company/navan – Headcount, offices, hybrid policy, perks) ## Other roles at Navan - [Senior Collections Analyst](https://feeny.ai/job/senior-collections-analyst-navan-london-e1g41n3hdf6v) — London, United Kingdom - [Navan Pro Consultant](https://feeny.ai/job/navan-pro-consultant-navan-united-states-mwt02x8s0bvj) — United States - [Senior Program Manager, Strategy & Operations](https://feeny.ai/job/senior-program-manager-strategy-operations-navan-new-york-jcb7ns6nh783) — New York, NY - [Senior Manager, Real Estate & Workplace Programs](https://feeny.ai/job/senior-manager-real-estate-workplace-programs-navan-new-york-p58h647nhfgt) — New York, NY - [Manager, Engineering](https://feeny.ai/job/manager-engineering-navan-bengaluru-r3tpwe47q35g) — Bengaluru, India - [Manager, International Accounting](https://feeny.ai/job/manager-international-accounting-navan-bengaluru-xnz3k4qzzne3) — Bengaluru, India - [Staff Software Engineer](https://feeny.ai/job/staff-software-engineer-navan-bengaluru-h5a27tw9skmh) — Bengaluru, India - [Senior Front End Software Engineer](https://feeny.ai/job/senior-front-end-software-engineer-navan-tel-aviv-341xh5m118t0) — Tel Aviv, Israel - [Enterprise, Solutions Consultant](https://feeny.ai/job/enterprise-solutions-consultant-navan-amsterdam-eh6hx8vqah6v) — Amsterdam, Netherlands - [Enterprise, Solutions Consultant](https://feeny.ai/job/enterprise-solutions-consultant-navan-berlin-f8gh7bv921de) — Berlin, Germany