---
title: 'Associate Authentication Analyst (French/Spanish/Portuguese speaker) at DigiCert'
canonical: 'https://feeny.ai/job/associate-authentication-analyst-french-spanish-portuguese-speaker-digicert-269jwh3aba45'
type: 'job'
last_seen: '2026-09-09'
---

# Associate Authentication Analyst (French/Spanish/Portuguese speaker) at DigiCert

- **Company:** DigiCert
- **Location:** Cape Town, South Africa
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-09
- **Apply:** https://www.digicert.com/careers/?gh_jid=8768903002

## Job description

## Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at [www.digicert.com](http://www.digicert.com/)

Job summary

As a Customer Experience Specialist (French/Spanish/Portuguese Speaker), you will support customers and internal stakeholders through multiple communication channels while conducting authentication and validation activities for SSL and Code Signing digital certificates. The role involves performing customer due diligence, executing validation processes, and analyzing data to ensure compliance with DigiCert's security standards. Working within the Customer Authentication Services (CAS) team, you will contribute to a 24/7 model, which will support customers globally. Success in this role requires strong communication skills, attention to detail, collaboration, and a customer focused approach. Due to the sensitive nature of the work, candidates must successfully pass and maintain enhanced background screening requirements.

## What you will do

Customer Authentication

- Review applications for digital certificates and determine eligibility by evaluating information on the organization, following policy guidelines, and showing due diligence and care while reviewing documentation and customer information.
- Determine if the customer's company is a legitimate legal business entity.
- Verify that the customer's company has the legal right to use the internet domain name listed on the certificate signing request.
- Confirm that a customer's named contacts are employed at the customer's company and/or have the legal right to request and/or administer the digital certificate.
- Utilize local knowledge of your supported country to mitigate risk while evaluating enrollments.
- Flag any suspicious applications with management.
- Failure to follow policy guidelines and due care while processing may result in a breach in security, which may result in facilitating fraudulent activity on a customer’s website, and cause damage to the DigiCert brand.

Customer Service

- Assist customers with any queries regarding their application via chat, email, and phone.
- Work with the customer to ensure their applications meet our security requirements and find solutions when problems arise that delay issuance.
- Seek assistance from management and senior team members to resolve policy, process, and system issues.
- Build relationships with our customers to ensure customer loyalty.
- To best assist customers develop a strong knowledge of DigiCert’s products and customer portals.

Additional Responsibilities

- Participate in projects and system implementations to enhance the team’s operational effectiveness and customer satisfaction.
- Continually look for ways to improve operational effectiveness, including researching databases to assist in verifying information.
- Be the voice of the customer and raise issues that impact customer satisfaction.
- Assist with mentoring new team members and share your knowledge with the team.

## What you will have

- Fluent in English and French
- Excellent written and oral communication skills in the native language and any language listed on CV (including English).
- Customer service experience.
- Diploma or bachelor’s degree desirable.
- Experience in a policy/compliance role an advantage (banking, finance, fraud, etc.).

## Nice to have

- Detail oriented with a high level of accuracy.
- Strong PC skills and fast typing speed.
- Ability to multitask and perform under pressure to meet deadlines and targets.
- Fast learner who is keen to continue learning and developing.
- Good interpersonal skills and openness to receiving and giving constructive feedback.
- Strong decision making and problem-solving skills.
- Open to change and ability to work in a fast-paced, changing environment.
- Ability to work as part of a team, but also as a sole contributor within a team structure.

## Benefits

- Competitive compensation and comprehensive benefits package
- Generous paid time off, including holidays and additional leave options
- Family-friendly leave policies, including maternity, paternity, and other supportive leave programs
- Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources
- Pension, life insurance, and income protection benefits (location dependent)
- Employee Assistance Program with 24/7 confidential support for employees and their families
- Education assistance and professional development opportunities
- Access to LinkedIn Learning and continuous learning resources
- Employee referral bonus program and additional company perks and discounts
- Business travel insurance and global employee support programs

To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.

## #LI-MG1

## __PRESENT

## __PRESENT

## __PRESENT

## About DigiCert

## Company Overview
- **One-liner**: DigiCert is a global leader in intelligent digital trust, securing people, data, and devices with AI-powered PKI, DNS, and certificate lifecycle management solutions.
- **Entity Type**: Private (later stage, total funding $9.3M reported but likely outdated)
- **Headquarters**: Lehi, Utah, USA
- **Founded**: 2003
- **Founders**: Not publicly available in provided sources

## Core Business
- Primary industry/industries: Cybersecurity, Digital Trust, Public Key Infrastructure (PKI), Certificate Lifecycle Management, DNS Security
- Target customers: B2B, primarily large enterprises (90%+ of Fortune 500), government, and service providers; over 125,000 customers in 180+ countries
- Mission or purpose statement: "Make digital trust endure" – built to secure identities, communications, and integrity across infrastructure, applications, devices, and AI agents.

## Products & Services
- **DigiCert ONE Platform**: AI-powered platform that unifies PKI, DNS, and certificate lifecycle management to secure infrastructure, software, devices, messages, AI content, and agents. (Type: SaaS / Platform)
- **PKI (Public Key Infrastructure)**: Core digital certificate issuance, validation, and management for organizations. (Type: SaaS + Service)
- **DNS Security**: Protection against DNS-based threats; recognized by Frost & Sullivan 2026 Global DNS Security Competitive Strategy Leadership Award. (Type: SaaS)
- **IoT Device Security**: Securing device identity and communication for the Internet of Things. (Type: SaaS)
- **Software Trust / Content Provenance**: Ensuring integrity of software supply chains and digital content authenticity. (Type: SaaS)
- **Post-Quantum Security**: Preparing for quantum-safe cryptography readiness. (Type: Service / Platform capability)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Annual revenue not publicly available; strongest fiscal year to date reported in 2025 under CEO Dr. Amit Sinha
- **Notable Investors/Partners**: Not listed in provided sources; customers include 90%+ of Fortune 500. DigiCert partners with industry standards bodies (CA/Browser Forum, IETF, ETSI).
- **Growth Signals**: 1,372 total employees (Built In, 2025); offices in Lehi (HQ), Bengaluru, London, Sunnyvale, Singapore; over 125,000 customers; recent awards include Frost & Sullivan 2026 Global DNS Security Award, IoT Evolution World 2025 Product of the Year and IoT Security Excellence Award, SiliconANGLE 2025 TechForward Award Finalist.

## Competitive Advantages
- **AI-powered platform** that provides end-to-end visibility, automation, and control for certificate and trust management.
- **Industry standards leadership** – DigiCert executives actively shape digital trust standards through CA/Browser Forum, IETF, and ETSI.
- **Unified PKI + DNS + certificate management** in a single platform, reducing complexity for large enterprises.
- **Quantum-ready** approach, preparing customers for post-quantum security transitions.
- **Trust ecosystem** – trusted by the world’s most security-conscious organizations (Fortune 500, critical infrastructure).

## Strategic Focus
- **AI and quantum readiness**: Building intelligent trust for the AI age and preparing for quantum-safe cryptography.
- **Automation and resilience**: Reducing manual certificate management via AI-driven lifecycle automation.
- **Platform expansion**: DigiCert ONE as the unified trust control plane for identity, devices, software, and content.
- **Global growth**: Expanding presence in key markets (EMEA, APAC) and deepening enterprise partnerships.

## Why Work Here
- **Culture**: "CARE" values – Customer Obsession, Amazing Innovation, Relentless Execution, Exceptional Collaboration. Emphasis on trust, collaboration, and impact.
- **Diversity & Inclusion**: Parity pledge (interview at least one qualified woman for every open role); active Women in Tech chapter with mentorship programs; diversity-based Employee Resource Groups.
- **Remote/Hybrid/Office**: Primarily in-office roles (HQ Lehi and Bengaluru offices); some positions may allow flexibility. Built In lists "Employees work from physical offices."
- **Benefits**: Performance bonuses, employee discounts, generous parental leave, family medical leave, dental insurance, health insurance, Flexible Spending Account (FSA), tuition assistance, apprenticeship programs, job training + conferences, free snacks and drinks.
- **Growth & Development**: Opportunities to work on cutting-edge security technology (AI, quantum, IoT); strong focus on professional development and internal mobility.
- **Community**: STEM education partnership with Thanksgiving Point in Utah, supporting real-world science and engineering challenges for local students.

## Sources
1. [DigiCert Careers](https://www.digicert.com/careers)
2. [DigiCert About](https://www.digicert.com/about)
3. [DigiCert CARE Commitment](https://www.digicert.com/about/care)
4. [Built In Profile](https://builtin.com/company/digicert)
5. [LinkedIn Company Page](https://www.linkedin.com/company/digicert-inc-)

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