---
title: 'Associate Billing Specialist at Roadie'
canonical: 'https://feeny.ai/job/associate-billing-specialist-roadie-remote-pjdbtbz065tv'
type: 'job'
last_seen: '2026-10-19'
---

# Associate Billing Specialist at Roadie

- **Company:** Roadie
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.greenhouse.io/roadie/jobs/8886641002

## Job description

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.

With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit [www.roadie.com](http://www.roadie.com).

The Associate Billing Specialist will help prepare, review, and process accurate customer invoices while supporting timely payments and organized billing records. You’ll work closely with Finance, Operations, Support, and Sales to answer billing questions, investigate discrepancies, and keep billing processes running smoothly. This role is a great opportunity for someone who enjoys working with numbers, solving problems, and building their skills in billing and finance.

## What You’ll Do

- Help keep billing running smoothly by preparing and reviewing customer invoices for accuracy and completeness
- Research billing discrepancies and customer questions, resolving routine issues and escalating more complex concerns
- Work with Finance, Operations, Support, and Sales to answer billing questions and support a positive customer experience
- Suggest improvements to day-to-day billing tools, processes, and workflows
- Review contracts, rates, and billing terms with guidance to verify customer charges
- Check billing data, flag discrepancies, and help correct errors
- Respond to routine customer billing questions and assist with resolving disputes
- Maintain organized, accurate billing records and supporting documentation
- Process approved adjustments, credits, and refunds following established procedures
- Assist with accounts receivable, payment reminders, and follow-up on overdue balances
- Follow established billing procedures, company policies, and applicable requirements

## What You Bring

- 1+ years of experience in billing, accounting, finance, customer support, or a related role; relevant coursework or internships are welcome
- Strong attention to detail and the ability to work accurately with numbers and data
- Working knowledge of Excel or Google Sheets, including basic formulas, sorting, and filtering
- Comfort learning new systems and tools; familiarity with billing or ERP systems is a plus
- Clear communication skills and a collaborative approach to working with customers and internal teams
- Strong organizational skills and the ability to manage multiple tasks and meet deadlines
- Curiosity, a problem-solving mindset, and a willingness to learn in a fast-paced environment

Why Roadie?

- Competitive compensation packages
- 100% covered health insurance premiums for yourself
- 401k with company match
- Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
- Flexible work schedule with unlimited PTO
- Monthly 3-day weekends
- Monthly WFH stipend
- The technology you need to get the job done

This role is not eligible for visa sponsorship. Applicants must be authorized to work for any employer in the U.S.

## About Roadie

## Company Overview
- **One-liner**: Roadie is a same-day delivery logistics platform that connects businesses with a nationwide network of independent drivers to provide last-mile delivery solutions.
- **Entity Type**: Private (Subsidiary of UPS) – acquired in September 2021; LinkedIn incorrectly lists “Public Company” but Roadie itself is privately held.
- **Headquarters**: Atlanta, Georgia, United States
- **Founded**: 2014
- **Founders**: Marc Gorlin (CEO)

## Core Business
- **Primary industry**: Logistics / Last-mile delivery (crowdsourced delivery platform)
- **Target customers**: B2B – retail, auto parts, pharmaceuticals, industrial supplies, and enterprise clients (e.g., The Home Depot, Walmart, Best Buy, Tractor Supply Company, Delta Air Lines)
- **Mission / Purpose**: “We’re changing the future of logistics” – enabling flexible, reliable same-day delivery for businesses of all sizes.

## Products & Services
- **Same-Day Delivery**: Deliveries in as fast as 2 hours, with 2-hour, 4-hour, and end-of-day window options.
- **Oversized Item Delivery**: Items up to 144″ and 300 lbs, same-day up to 100 miles.
- **Local Next-Day Delivery**: Faster than ground, more affordable than express.
- **Reverse Logistics**: Home pickup for returns to improve customer satisfaction.
- **Hot Shot Delivery**: On-demand, time-critical urgent orders.
- **Prescription Delivery**: Specialized pharmacy gig-certified drivers for secure, compliant prescription deliveries.
- **Cross-Dock Solutions**: Streamlined operations for high-volume businesses.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (acquired by UPS for an undisclosed amount in 2021).
- **Key Metric**: Annual Revenue ~$25.4M (latest estimate); Total Funding $86M (over 5 rounds, led by The Home Depot, TomorrowVentures, etc.).
- **Notable Investors / Partners**: The Home Depot (lead investor in Series C), TomorrowVentures, UPS (acquirer). Customers include Home Depot, Walmart, Best Buy, Tractor Supply, Delta Air Lines.
- **Growth Signals**: 707 employees (+39.9% YoY); 310,000+ independent drivers covering 30,000+ zip codes and 97% of U.S. households; recognized by The Home Depot’s Executive Carrier Council for 5 consecutive years.

## Competitive Advantages
- Largest local same-day delivery network in the U.S. with unmatched scale and flexibility.
- Ability to deliver oversized items (up to 144″ and 300 lbs) that traditional carriers cannot handle.
- Integration with UPS for seamless last-mile solutions and simplified billing.
- Pharmacy gig-certified drivers for secure prescription delivery.
- Flexible delivery windows (2h, 4h, end-of-day) and cross-dock capabilities.

## Strategic Focus
- Deepening integration with UPS to expand service offerings and reach.
- Enhancing technology platform for ship-from-store, reverse logistics, and enterprise scalability.
- Growing the driver network and coverage density, especially for oversized and time-critical deliveries.
- Continuing to serve large retail and industrial clients while expanding into new verticals.

## Why Work Here
- **Culture**: Values-driven (“Make Magic”, “Keep It Real”, “Bring Yourself”, “Just Go”, “Pop Bottles”). Described as a small, growing team of smart people solving hard problems with heart.
- **Work/Life Balance**: Generous PTO, paid parental leave, flexible schedule, and a 4-day work week for the Support team.
- **Compensation & Benefits**: Competitive salaries + bonus program; 100% paid employee health plans; 401K with company match; education assistance including student loan contributions.
- **Remote/Hybrid**: Several roles listed as REMOTE (e.g., CX Vendor Manager Lead, Instructional Designer, Senior Manager Trust & Safety). Technology and leadership roles may be based in Atlanta or remote-friendly.
- **Perks**: Celebrations, team events, and a “pop bottles” culture. Rated 3.1/5 on Glassdoor (161 reviews) with work-life balance scoring 4.0/5.

## Sources
1. [Roadie Careers Page](https://www.roadie.com/careers)
2. [Roadie Greenhouse Job Board](http://job-boards.greenhouse.io/roadie)
3. [Roadie Official Website](https://www.roadie.com/)
4. [Roadie LinkedIn Company Page](https://www.linkedin.com/company/roadie-inc)
5. [CB Insights Company Profile](https://www.cbinsights.com/company/roadie)

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