--- title: 'Associate Claim Specialist at MEMIC' canonical: 'https://feeny.ai/job/associate-claim-specialist-memic-portland-p2gwc26cep8n' type: 'job' last_seen: '2026-09-08' --- # Associate Claim Specialist at MEMIC - **Company:** MEMIC - **Location:** Portland, ME - **Posted:** 2026-07-24 - **Last confirmed live:** 2026-09-08 - **Apply:** https://job-boards.greenhouse.io/memic/jobs/7815922003 ## Job description ## About MEMIC At MEMIC, our mission is to make workers’ compensation insurance better—through compassionate service, trusted partnerships, and an unwavering focus on workplace safety. Our core values—Be Conscientious, Be an Expert, Be a Partner, Be Curious, and Be Transparent—drive everything we do. For over 30 years, we’ve been a leader in helping businesses protect their employees and reduce workplace injuries while delivering exceptional claims services. Job Overview: Claim Specialist I This position is in-person to start then transitions to hybrid. *Prior claims handling experience required and one year of workers’ compensation claim handling experience preferred* Are you a natural investigator, problem solver, and relationship builder? Do you thrive in a fast-paced environment where every day presents a new challenge? If so, we invite you to join our team as a Claim Specialist I.In this role, you'll play a critical part in helping injured workers navigate the claims process while partnering with employers, agents, medical providers, and legal professionals to deliver fair, timely, and compassionate claim resolutions. You'll manage a diverse portfolio of workers' compensation claims, balancing analytical thinking, sound judgment, and exceptional customer service. ## What You'll Do As a Claim Specialist I, you will: ✅ Investigate and Evaluate Workers' Compensation Claims - Gather facts, analyze coverage and compensability, determine liability, and assess claim exposure. - Conduct interviews and maintain communication with injured workers, employers, witnesses, attorneys, brokers, agents, and other stakeholders. ✅ Manage Claims from Start to Finish - Administer timely and accurate indemnity and medical benefits. - Establish appropriate reserves and make informed settlement decisions within authority levels. - Negotiate claim resolutions and pursue cost-effective outcomes. ✅ Partner with Legal and Medical Professionals - Collaborate with defense counsel on litigated claims. - Attend mediations, arbitrations, hearings, and settlement conferences when needed. - Implement managed care and rehabilitation strategies to support recovery and claim resolution. ✅ Build Strong Relationships - Work directly with insureds and injured employees to provide guidance, education, and support. - Conduct on-site visits, presentations, and claim reviews to strengthen customer partnerships. ✅ Maintain Excellence and Compliance - Ensure claim files meet quality standards, regulatory requirements, and company best practices. - Stay current on workers' compensation laws, regulations, and industry trends. - Utilize technology and claims systems to effectively manage workload and documentation. What Makes You Successful We're looking for professionals who bring: - Strong analytical, investigative, and problem-solving skills - Exceptional communication and negotiation abilities - Sound judgment and decision-making skills - The ability to manage multiple priorities in a deadline-driven environment - Strong customer service and relationship management skills - Attention to detail and commitment to quality file handling - A collaborative mindset and team-oriented approach Knowledge & Experience - Prior claims handling experience required and one year of workers’ compensation claim handling experience preferred - Computer skills, Word, Excel and Image Right preferred. - Must have valid driver’s license. - Strong attention to detail and strong communication skills both verbal and written. - Adaptable/flexible and self-directed with the ability to manage time and other resources wisely. - Must have the ability to work effectively with other organizational team members. MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law. MEMIC is an equal opportunity employer encouraging diversity in the workplace. [MEMIC's Job Applicant Privacy Notice](https://www.memic.com/job-applicant-privacy-notice) #IND2022 Check out our benefit offerings [here!](https://careers.memic.com/benefits)Targeted salary range: $60,000 - $70,000/annually ## About MEMIC ## Company Overview - **One-liner**: MEMIC is a super-regional workers’ compensation insurance specialist dedicated to improving workforce safety and compassionate care for injured workers. - **Entity Type**: Private (Mutual Insurance Company) - **Headquarters**: Portland, Maine, USA - **Founded**: 1993 - **Founders**: Not publicly available (founded as Maine Employers’ Mutual Insurance Company by the state legislature) ## Core Business - **Primary industry**: Workers’ Compensation Insurance - **Target customers**: B2B – employers across a wide range of industries, from small businesses to large enterprises, in 46 states plus Washington, D.C. - **Mission statement**: “To make workers’ comp work better with compassion, trusted partnerships, and relentless commitment to workforce safety.” ## Products & Services - **Workers’ Compensation Insurance**: Full-service workers’ comp policies sold through independent insurance agents, covering medical care, lost wages, and rehabilitation for injured workers. - **Loss Control Services**: More than 400 loss control workshops annually for over 9,000 participants, helping employers eliminate hazards and improve workplace safety. - **Claims Management**: Dedicated claims handling with a better than 90% on-time payment benchmark, focused on returning injured workers to the workplace. - **Risk Management & Safety Consulting**: Partnering with employers to reduce claim costs and build safer work environments. ## Market Standing - **Valuation/Market Cap**: Not applicable (private mutual company) - **Key Metric**: 2024 Written Premium of $436 million - **Notable Investors/Partners**: Not applicable (mutual company owned by policyholders); rated “A” (Excellent) by A.M. Best - **Growth Signals**: Licensed in 46 states plus D.C.; serves more than 21,000 employers covering an estimated 300,000 employees; 500+ employees; maintains a better than 90% on-time claims payment benchmark ## Competitive Advantages - **Specialized Focus**: Dedicated exclusively to workers’ compensation insurance, allowing deep expertise and tailored services. - **Financial Strength**: Rated “A” (Excellent) by A.M. Best, providing stability and trust for policyholders and employees. - **Comprehensive Safety Partnership**: Offers loss control workshops, risk management consulting, and a strong claims management process that prioritizes returning injured workers to the workplace. - **Mutual Company Structure**: Owned by policyholders, aligning the company’s interests with those of its customers rather than outside shareholders. ## Strategic Focus - **Vision 2030**: To become the most trusted brand for employers who believe protecting and strengthening their workforce is critical to success. - **Growth & Expansion**: Continuing to expand its super-regional footprint (currently in 46 states + D.C.) while deepening partnerships with independent insurance agents. - **Safety & Innovation**: Investing in loss control education, data-driven risk insights, and compassionate claims management to differentiate in the market. ## Why Work Here - **Purpose-Driven Culture**: MEMIC emphasizes a “culture of caring” and a mission to make workers’ comp work better with compassion and partnership. - **Core Values**: The company’s values include being Conscientious, an Expert, a Partner, Curious, Transparent, Genuine, Accountable, and Collaborative. - **Work Environment**: Offers a mix of in-office (Portland, ME; Manchester, NH; Albany, NY) and remote roles, with a focus on teamwork and mutual trust. - **Benefits & Stability**: Rated “A” Excellent by A.M. Best, providing job security; benefits that “give you peace of mind” according to the careers page. - **Growth Opportunities**: Open roles span Claims, Underwriting, IT/Software Engineering, Human Resources, and Internships, indicating investment in talent development. - **Employee Sentiment**: Described as having “down-to-earth co-workers” and opportunities that reward, with a strong emphasis on work-life balance and professional growth. ## Sources 1. [memic.com – Company Overview](https://www.memic.com/about-memic) 2. [memic.com – Quick Facts](https://memic.com/about-memic/company-overview/quick-facts) 3. [careers.memic.com – Careers at MEMIC](https://careers.memic.com/) 4. [Greenhouse – Jobs at MEMIC](http://job-boards.greenhouse.io/memic) ## Other roles at MEMIC - [Quality Assurance Specialist](https://feeny.ai/job/quality-assurance-specialist-memic-portland-93arsskagkwq) — Portland, ME - [Customer Service Representative](https://feeny.ai/job/customer-service-representative-memic-portland-5sywtmf98g12) — Portland, ME - [Associate Claim Specialist](https://feeny.ai/job/associate-claim-specialist-memic-portland-j07yywwe4ann) — Portland, ME - [Underwriting Services Assistant I](https://feeny.ai/job/underwriting-services-assistant-i-memic-portland-a65n0eshsh5s) — Portland, ME - [Claim Specialist II or III (NH & VT)](https://feeny.ai/job/claim-specialist-ii-or-iii-nh-vt-memic-remote-b2qc51rk60mw) - [Senior Guidewire Integration Developer](https://feeny.ai/job/senior-guidewire-integration-developer-memic-remote-tfaxt29hhxt8)