---
title: 'Associate, Client Engineer (Vancouver) at Glia'
canonical: 'https://feeny.ai/job/associate-client-engineer-vancouver-glia-vancouver-6e1jh3qtg11g'
type: 'job'
last_seen: '2026-10-17'
---

# Associate, Client Engineer (Vancouver) at Glia

- **Company:** Glia
- **Location:** Vancouver, Canada
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-12
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.ashbyhq.com/glia/9936ff15-a4b8-43a4-99a5-e774a75c829c

## Job description

## About Glia

Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs. Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model. Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at [glia.com](http://glia.com). We're growing rapidly, and seeking a passionate professional to join our Client Engineering team in Vancouver as Client Engineer.

The Role: As part of our Entry Client Engineer Team, you'll help our customers to resolve complex technical problems, providing proactive guidance, and adding value through the use of Glia’s technologies. You’ll deliver recommendations to make our customer’s integrations secure, scalable, and seamless. A Client Engineer is effective, capable of managing demanding workloads, and excels at prioritizations and evaluation of situational urgency.

What you’ll do: A regular day in the life of a Client Engineer at Glia consists of resolving technical inquiries with our customers and partners, helping them achieve their goals through Glia’s Digital Customer Service platform while maintaining high standards.

- Works with our customers' and partners' developers, architects, business analysts, and support personnel to set up complex technical integrations.
- Collaborates with the Glia Product and Engineering teams using JIRA tickets, to report reproducible bugs, and Slack
- Provides support to our clients by conducting effective troubleshooting on bugs and defects raised via our Service Desk or virtual channels.
- Helps our customers to understand the finer points of Glia’s capabilities and influences them to implement best practices.
- Interacts, collaborates, and networks with Engineering, Product Management, and Customer Success in search for solutions
- Be ready to work in a fast-paced environment!

Requirements:

- 2+ years in software development, technical support/service, support engineering, or related
- Good knowledge of RESTful technology, previous experience with APIs, and the ability to understand and troubleshoot issues with cloud solutions.
- Strong customer empathy. Desire to deliver positive, delightful customer experiences by identifying their problems and guiding them through complex technical solutions.
- Excellent reading, listening, and writing skills in English
- A firm understanding of the technology stacks common to the Web ecosystem.
- High competency in communicating complex issues to both technical and non-technical audiences.
- Ability to professionally and diplomatically address customer concerns and provide concise feedback
- Bachelor's Degree in Software Engineering, Computer Science or equivalent

Bonus:

- Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. Understanding of WebRTC and other web technologies.
- Experience with communications/telecommunications technology.
- Broad capabilities to troubleshoot server-side code (C#, Java, Node.js, Ruby, or PHP) and client-side code  (JavaScript, Android, iOS)

## Benefits

- Competitive salary and stock options
- Professional development support  (trainings, courses, conferences, books, etc)
- Access to all the latest tools and equipment you’ll need
- Sports compensation, reimbursement for therapy, counseling sessions
- Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
- Diversity: 25 countries represented

Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. The Glia Talent Acquisition team uses @[glia.com](http://glia.com) and @[gliatalent.com](http://gliatalent.com) email addresses for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our [Recruitment Privacy Notice page](https://www.glia.com/eu-recruitment-privacy-notice) or contact our talent team via talent@glia.com

## About Glia

## Company Overview
- **One-liner**: Glia provides a unified AI-powered platform for customer interactions, purpose-built for the banking industry, enabling financial institutions to unify voice, digital, and AI to improve service and efficiency.
- **Entity Type**: Private (Growth Stage)
- **Headquarters**: New York, NY, USA
- **Founded**: 2012
- **Founders**: Dan Michaeli (CEO) and Justin DiPietro (CTO)

## Core Business
- **Primary industry/industries**: Banking AI, Customer Service Software, Financial Technology (Fintech)
- **Target customers**: B2B, specifically regional and community banks and credit unions (Financial Institutions)
- **Mission or purpose statement**: To help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value.

## Products & Services
- **Glia AI Platform**: A unified, AI-powered platform for customer interactions, purpose-built for banking. It unifies voice, digital, and AI on a single platform.
- **ChannelLess® Architecture**: A proprietary architecture that eliminates the friction of traditional customer service by unifying voice and digital on one AI-powered platform, ensuring no data is lost during transfers between human and AI.
- **AI for All™ Suite**: An AI suite that enhances the entire interaction journey, from self-service to agent and manager tools, designed to deliver proven ROI.
- **Voice AI**: A voice solution that is 50% faster than the nearest competitor, with human-like responsiveness and low latency.
- **Virtual Assistants**: AI-powered self-service tools designed for banking interactions.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private company)
- **Key Metric**: Total Funding (Not publicly available in search results)
- **Notable Investors/Partners**: Not explicitly listed in search results, but the company serves 700+ banks, credit unions, and financial institutions.
- **Growth Signals**: The company reports 10 billion+ successful interactions, serves 700+ financial institutions, and has a workforce across 10 countries. It was recognized as a Great Place to Work in 2025 and 2026.

## Competitive Advantages
- **Purpose-built for banking**: The platform is specifically engineered for the unique needs of financial institutions, with 1,000+ pre-built banking journeys and a zero-hallucination guarantee for AI.
- **ChannelLess® Architecture**: A proprietary architecture that unifies voice, digital, and AI, ensuring seamless handoffs and no data loss.
- **Fastest Voice AI**: Claims to be 50% faster than the nearest competitor.
- **Industry-first guarantee**: Offers a zero-hallucination and prompt injection guarantee for its banking AI.
- **Transparent Pricing**: "Priceless Pricing™" model with no hidden fees, no limits on seats, minutes, or AI.

## Strategic Focus
- **Deepen AI capabilities**: Continue to lead in banking-specific AI with a focus on zero-hallucination guarantees and human-like interactions.
- **Expand market share**: Grow its base of 700+ financial institution clients, particularly regional and community banks and credit unions.
- **Drive ROI for clients**: Help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits.
- **Maintain industry leadership**: Leverage its purpose-built platform and proprietary architecture to stay ahead of generic AI and contact center solutions.

## Why Work Here
- **Award-winning culture**: Certified as a Great Place to Work, with 92% of employees saying it's a great place to work (vs. 57% at a typical U.S. company). Ranked #20 on Fortune's Best Workplaces in New York™ 2026 and #30 on Fortune's Best Workplaces in Technology™ 2025.
- **High employee trust**: 99% feel welcome when they join, 95% believe employees are entrusted with real responsibility, 94% say management is competent, and 93% believe management is honest and ethical.
- **Global and remote-friendly**: Workforce across 10 countries, with many remote positions available across the US, Canada, Estonia, Mexico, Poland, Portugal, and Spain.
- **Strong values**: Culture built on PACE values (Proactive, Adaptable, Curious, Excellent) with a strong emphasis on DEI.
- **Competitive benefits**: Offers competitive salary, high-growth environment, referral bonuses, and team/company-wide events.
- **Open roles**: 38 open positions across Engineering, Sales, Customer Success, Marketing, and Operations, with a mix of remote, hybrid, and on-site options.

## Sources
1. [glia.com](https://www.glia.com/)
2. [glia.com/careers](https://www.glia.com/careers)
3. [glia.com/about](https://www.glia.com/about)
4. [jobs.ashbyhq.com/Glia](https://jobs.ashbyhq.com/Glia)
5. [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7025140)

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