---
title: 'Associate, Client Solutions at GLG'
canonical: 'https://feeny.ai/job/associate-client-solutions-glg-tokyo-0p0t16jrx6nr'
type: 'job'
last_seen: '2026-09-11'
---

# Associate, Client Solutions at GLG

- **Company:** GLG
- **Location:** Tokyo, Japan
- **Posted:** 2026-07-15
- **Last confirmed live:** 2026-09-11
- **Apply:** https://glginsights.com/careers/jobs/7804532003?gh_jid=7804532003

## Job description

Associate, Client Solutions

## About the Team

Associates are the engine behind GLG’s Insight Network, the world’s largest and most varied source of first-hand expertise. The Associate role is a fast-paced, expert-facing role. Associates help drive GLG’s business forward and add value through close coordination with team members to fulfil our clients’ needs. As an Associate, you will need to quickly understand clients’ project requests and needs, create innovative solutions for each client assignment, identify and recruit new Network Members (experts), and ensure end-to-end delivery of calls on your team, including scheduling, to provide a seamless client experience.

Associates complete a comprehensive training program, receive daily coaching and feedback, and develop strong, transferable business and leadership skills that will help them excel in their current and future roles.

After achieving specific quantitative and qualitative goals, and depending on business needs, Associates typically progress to advanced, client-facing roles, where expectations include end-to-end project delivery and building strong client relationships.

## Key Associate Responsibilities Include

- Supporting team members on various aspects of client projects and Network Member engagement.
- Recruiting new experts to join GLG’s insight network through targeted lead generation and timely outreach by phone, email, and other methods.
- Building your understanding of client strategies, various industry sectors, and value chains to identify and vet the best experts for client projects.
- Scheduling and confirming critical calls and meetings between GLG’s clients and Network Members, including scheduling all calls with your new recruits.
- Proactively engaging with GLG’s Network Members to understand their expertise and gauge their fit-on client projects.
- Collaborating closely with client-facing team members to expand projects and rescope of recruiting populations to drive successful client outcomes.
- Learning and upholding our compliance policies and procedures to protect the integrity of client engagements.

As an Associate, You Will Learn To

- Excel in a phone based and highly challenging environment that demands attention to detail and prioritization of various workflows and execution on multiple projects at the same time.
- Recruit and vet new relevant experts to the GLG Network, building your lead generation, outreach, screening and pitching skills.
- Develop strong, transferable business skills, including communication, time management, negotiating, problem solving, project management, research and the ability to achieve monthly/quarterly targets.
- Collaborate with colleagues on and across both regional and global teams to contribute to revenue and broader commercial success.
- Build relationships with senior-level client stakeholders while effectively communicating the value and integrity of GLG’s compliance platform
- Mentor future GLG Associates as you become tenured and proficient in your role.

Ideal Candidates Have

- University Degree
- Fluency in Japanese and English is crucial
- 1-2 years of working experience in a client facing role
- Confident and strong communication (oral and written), interpersonal skills and motivation to work on the phone daily with Network Members and potential recruits.
- Desire to work in a fast-paced, collaborative, team environment where we strive to provide an excellent experience for experts and clients.
- Ability to work responsibly and manage multiple, simultaneous tasks and prioritize effectively, given that priorities shift quickly at GLG.
- High motivation to exceed personal weekly, monthly, and quarterly commercial targets.
- Strong problem-solving skills.
- Ability to quickly digest and implement feedback and coaching.
- Eagerness to learn about new topics, industries, and companies.

## Benefits

- Full social insurance coverage
- Company-sponsored medical insurance including life, accident, and disability coverage, monthly medical allowance
- Free gym membership
- Support for certification and learning expenses (available to employees with over 1 year of service)
- Mobility Program
- Employee Assistance Program (free mental health support services)
- Free AMH testing (for female employees)
- Maven Maternity and Fertility (free support programs for childbirth, fertility treatment, adoption, and parenting)
- Calm (free access to the relaxation and mindfulness app)
- Sick Leave, 20 days of PTO
- Sabbatical Leave (3-month leave for employees with over 5 years of service)
- Personal Service Day (one volunteer day per year)
- Free access to the Go1 online learning platform
- Benefit One – Free access to participating fitness gyms
- Monitor rental for remote work
- Free beverages at the office (coffee, tea, water, juice, etc.)
- Weekly free lunch at the office (once a week)
- Hybrid work

## About GLG / Gerson Lehrman Group

GLG is the world’s leading platform for trusted human expertise. We connect global decision-makers—from hedge fund managers and private equity partners to strategy leaders at Fortune 500s—with the specific, authoritative voices required to answer their most critical questions.

At GLG, you are an extension of our clients' core teams. You will work at the intersection of industries and global markets, navigating high-stakes challenges across the full spectrum of their strategic initiatives. Operating within the industry’s most trusted research environment, you’ll help our clients capture the nuanced perspectives that drive smarter, faster business outcomes.

We are a global team of pragmatic problem-solvers who mirror the intensity of the markets we serve. If you are driven by intellectual curiosity and a bias toward action, join us in reinventing the industry we invented.

Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

## About GLG

## Company Overview
- **One-liner**: GLG (Gerson Lehrman Group) operates the world’s largest expert network, connecting decision-makers with first-hand expertise through consultations, surveys, events, and AI-powered tools.
- **Entity Type**: Private (mature, no recent funding rounds publicly disclosed)
- **Headquarters**: New York City, USA (across from Grand Central Terminal)
- **Founded**: 1998
- **Founders**: Mark Gerson and Thomas D. Lehrman

## Core Business
- **Primary industry**: Expert network / professional services / business insights
- **Target customers**: B2B – large corporations in financial services, consulting, technology, law, and pharmaceuticals
- **Mission or purpose statement**: “Bring the power of insight to every great professional decision”

## Products & Services
- **Expert Calls & Meetings**: Direct, private one-on-one consultations with industry specialists to gather bespoke insights and validate hypotheses.
- **Surveys**: Quantitative and qualitative surveys that capture global views, technical depth, and professional opinions at scale.
- **Events**: In-person or virtual events connecting clients with leading senior experts to understand market shifts.
- **Advisory & Placements**: Embedding experts as deal advisors, strategic advisors, board directors, or expert witnesses.
- **Expert Content**: On-demand access to original and unblinded senior-level expert transcripts.
- **myGLG Platform**: AI-powered platform with features including a conversational agent for project setup, AI-moderated calls, and tools to surface themes and summaries from transcripts.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Not disclosed (revenue is private; no recent funding rounds mentioned)
- **Notable Investors/Partners**: Not detailed in available sources; board includes co-founder Mark Gerson and Roger C. Freeman (Chair)
- **Growth Signals**: Operates globally with hubs in the Americas, Europe, MENA, India, and Asia-Pacific; hundreds of new experts recruited daily; invests in AI to scale human-to-human interactions while maintaining compliance

## Competitive Advantages
- **Largest expert network**: Most varied and senior source of first-hand expertise (hundreds of new experts added daily)
- **Trust and compliance**: Industry-leading verification and compliance frameworks (proprietary behavioral data, third-party checks, largest compliance team)
- **Human-led, AI-in-the-loop**: Combines human nuance with AI efficiency for scale and speed
- **Global client-aligned teams**: 24/7 coverage with teams that understand client workflows

## Strategic Focus
- **AI integration**: Building “agentic” experiences and AI-moderated calls to accelerate time to insight while preserving quality and compliance
- **Network expansion**: Continuously recruiting experts across industries to deepen coverage
- **Client-centric innovation**: Developing tools that surface themes, summaries, and patterns from expert interactions

## Why Work Here
- **Culture**: “High performance with compassion” – a diverse, inclusive environment that values curiosity and fresh perspectives
- **Diversity & Inclusion**: Seven global Diversity Networks and community impact programs
- **Work environment**: Phone-first culture in collaborative, open offices; onsite baristas in New York and Austin; stocked kitchens with healthy snacks
- **Benefits**: Competitive healthcare (dental, vision), retirement savings with match (US/UK), tuition reimbursement, Go1 learning platform, fitness subsidies/ClassPass, recognition rewards platform (Elevate!)
- **Early careers**: Internship program for rising seniors with potential full-time offers; structured Associate role that connects clients to experts
- **Global presence**: Work alongside colleagues in London, Mumbai, Singapore, Dubai, and other hubs

## Sources
1. [GLG Careers page](https://glg.com/careers)
2. [GLG About page](https://glg.com/about)
3. [GLG Homepage](https://glg.com/)
4. [GLG Early Careers page](https://glg.com/careers/early-careers)

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