--- title: 'Associate Collections Specialist at LaunchDarkly' canonical: 'https://feeny.ai/job/associate-collections-specialist-launchdarkly-india-275mkjje515g' type: 'job' last_seen: '2026-09-11' --- # Associate Collections Specialist at LaunchDarkly - **Company:** LaunchDarkly - **Location:** India - **Posted:** 2026-09-08 - **Last confirmed live:** 2026-09-11 - **Apply:** https://job-boards.greenhouse.io/launchdarkly/jobs/7989198003 ## Job description About the Job: As the Associate Collections Specialist, you will ensure that invoices are accepted by the customers, invoice disputes are resolved in a timely manner, payments are received on time, and be responsible for cash applications and reconciliations. You will have excellent attention to detail, solve problems, and be able to organize and prioritize multiple tasks. Responsibilities: Collections - Manage an assigned book of customer accounts, monitoring aging reports and proactively following up on past-due invoices via phone and email. - Prioritize and manage multiple accounts and competing deadlines independently, escalating high-risk or complex accounts as needed. - Build and maintain a track record of improving collections performance, including reducing days sales outstanding (DSO) and aged receivables. - Negotiate payment timelines or arrangements with customers when needed, balancing timely recovery with a positive customer experience. Cash Application & Reconciliation - Apply incoming customer payments (checks, ACH, wire, credit card) to the correct invoices and accounts in NetSuite. - Perform regular cash and account reconciliations to ensure payments, credits, and adjustments are accurately reflected. - Research and resolve unapplied cash, short payments, and payment discrepancies in a timely manner. Customer Issue Resolution - Serve as the primary point of contact for assigned customers on billing and payment questions, working to resolve disputes and discrepancies efficiently. - Partner with Sales, Customer Success, and Billing teams to investigate and resolve issues affecting timely payment. - Work with AWS Support to resolve AWS Billing issues - Maintain clear, accurate, and up-to-date records of collection activity, customer communications, and account status. Reporting & Process Improvement - Prepare regular aging and collections status reports for management. - Identify recurring issues or bottlenecks in the collections process and recommend improvements. - Support month-end and quarter-end close activities related to accounts receivable. Qualifications: - 2–3 years of experience in collections, accounts receivable, or a related finance role. - Working knowledge of NetSuite, including cash application and account reconciliation functionality. - Demonstrated history of improving collections outcomes (e.g., reduced DSO, reduced aged receivables, improved recovery rates). - Strong ability to work independently and prioritize a high volume of accounts and tasks. - Excellent communication and problem-solving skills, with a track record of resolving customer issues professionally. - Strong attention to detail and comfort working with financial data and reconciliations. - Proficiency in Microsoft Excel. ## Nice to Have - Experience working in a B2B or SaaS environment. - Familiarity with Salesforce or other CRM tools used to track customer and account information. - Exposure to credit review or basic revenue/AR accounting principles. About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: - Improving the velocity and stability of software releases, without the fear of end customer outages - Delivering targeted experiences by easily personalizing features to customer cohorts - Maximizing the business impact of every feature through the ability to experiment and optimize - Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types - Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. Do you need a disability accommodation? Fill out this [accommodations request form](https://docs.google.com/forms/d/e/1FAIpQLSdYb_7upYMtdRVXzvXGHGfQw0pU2FNma-6Rwp-I6NjKm7SYNw/viewform) and someone from our People Operations team will contact you for assistance. Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from [@LaunchDarkly](https://launchdarkly.slack.com/team/UKEE4GBS6).com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit [Careers | LaunchDarkly](https://launchdarkly.com/careers/)  directly for confirmed job openings and links to apply. Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com. ## About LaunchDarkly ## Company Overview - **One-liner**: LaunchDarkly provides a runtime control layer for AI-era software development, enabling teams to release features safely, experiment in production, and govern AI agents. - **Entity Type**: Private (venture-backed, Series D+) with investors including Redpoint, Threshold Ventures, and Benchmark. - **Headquarters**: Oakland, California, USA (with additional offices in London, UK; Bangalore and Mumbai, India) - **Founded**: 2014 - **Founders**: Edith Harbaugh (CEO/Executive Chair) and John Kodumal (CTO) ## Core Business - **Primary industry**: Feature management / software tooling / developer infrastructure - **Target customers**: B2B, serving both large enterprises (25% of Fortune 500) and small startups; teams in engineering, product, marketing, and business operations. - **Mission or purpose**: “Making software releases boring since 2014” and “creating a world in which every AI-powered release is safe and unceremonious.” ## Products & Services - **Feature Flags (CodeControl)**: Wrap new or risky code in flags to enable progressive rollouts, automated rollbacks, and instant remediation — without redeploying. - **Experimentation (A/B/n testing, multi-armed bandits)**: Run online experiments on code and agents to optimize performance based on real-world results. - **Observability (Guardian Monitoring, Error Monitoring, Logs & Traces, Session Replay)**: Monitor feature behavior and auto-remediate issues. - **AgentControl**: Govern, observe, and steer AI agents in production — including adaptive triggers, progressive rollouts, agent observability, custom judges, and LLM playground. - **AI Insights & Prompt Management**: Test prompts/models in production, dynamically route traffic to best options, and manage prompt snippets. ## Market Standing - **Valuation/Market Cap**: Not publicly available (last reported Series D in 2021 was at a ~$3 billion valuation per industry sources; not confirmed in provided materials) - **Key Metric**: Total Funding – not disclosed in provided sources. Annual Revenue – not publicly available. Proxy: 5,500+ customers, 45 trillion feature flags evaluated daily. - **Notable Investors/Partners**: Board members include Scott Raney (Redpoint), Josh Stein (Threshold Ventures), and Jonathan Heiliger (Benchmark); listed on Forbes Cloud 100 for six consecutive years. - **Growth Signals**: >570 employees and growing; 25% of Fortune 500 are customers; expansion into AI agent control (AgentControl product); remote-first hiring globally. ## Competitive Advantages - **#1 in Feature Management** for three years running (as claimed on website). - **Massive scale**: 45 trillion feature flags evaluated daily, providing unmatched performance and reliability. - **Integrated platform** combining feature flags, experimentation, observability, and AI agent governance in one runtime control layer — reducing tool sprawl. - **Strong brand trust** among 5,500+ customers, including many Fortune 500 enterprises. ## Strategic Focus - **Lead the AI transformation**: Apply runtime control principles to AI agents and LLM-powered features (AgentControl, LLM Playground, custom judges). - **Enable self-healing systems**: Automatically detect and remediate failing code or misbehaving agents without human intervention. - **Continue expanding experimentation** and observability capabilities to help teams continuously optimize. ## Why Work Here - **Culture**: “Humble, open, collaborative, respectful and kind” – as stated on the careers page. Equal opportunity and affirmative action employer. - **Remote/hybrid policy**: Many engineering roles are fully remote (US, India, other locations). Some roles like IT are hybrid in Oakland or Bangalore/Mumbai. - **Work environment**: High-growth (570+ employees) with significant investment in engineering (multiple engineering teams: Core, Measure, Release, AI, etc.). - **Notable perks**: Pay transparency policy (disclosure of compensation upon request), commitment to diversity, and formal accommodation process. The company is a federal contractor, so it adheres to strict non-discrimination and pay disclosure rules. - **Engineering focus**: Opportunity to work on cutting-edge problems in feature management, experimentation, and AI governance at massive scale. ## Sources 1. [LaunchDarkly Website](https://launchdarkly.com/) – Main product description, company overview, stats 2. [LaunchDarkly About Us](https://launchdarkly.com/about-us/) – Founding story, leadership team, investors, office locations 3. [LaunchDarkly Careers](https://launchdarkly.com/careers/) – Culture, equal opportunity statement, pay transparency policy 4. [Greenhouse Job Board](https://job-boards.greenhouse.io/launchdarkly/jobs/7738584003) – Open positions, remote/hybrid details, team structure 5. [LinkedIn Company Page](https://www.linkedin.com/company/launchdarkly) – Company description, employee count ## Other roles at LaunchDarkly - [Order Management Analyst, OTC](https://feeny.ai/job/order-management-analyst-otc-launchdarkly-ireland-n121atk1s8fx) — Ireland - [Senior Manager, Global Payroll](https://feeny.ai/job/senior-manager-global-payroll-launchdarkly-united-states-p1gz6epjbfgd) — United States - [Accounts Payable & Expense Specialist](https://feeny.ai/job/accounts-payable-expense-specialist-launchdarkly-india-2nzty3qayw83) — India - [Senior International Accountant](https://feeny.ai/job/senior-international-accountant-launchdarkly-india-212d764mn1d6) — India - [Order Management Analyst, OTC](https://feeny.ai/job/order-management-analyst-otc-launchdarkly-india-j6zgb3qvg4xr) — India - [Full Stack Engineer, Observability](https://feeny.ai/job/full-stack-engineer-observability-launchdarkly-united-states-4y5xrg3xq7w7) — United States - [VP, Americas](https://feeny.ai/job/vp-americas-launchdarkly-united-states-e1nyqrxj0jkm) — United States - [Corporate Account Executive - EMEA](https://feeny.ai/job/corporate-account-executive-emea-launchdarkly-emea-jf02jwh9yb14) — EMEA - [Mid Market Account Executive - EMEA](https://feeny.ai/job/mid-market-account-executive-emea-launchdarkly-emea-london-united-kingdom-zvhg5j9gfkkh) — EMEA / London, United Kingdom - [Senior Solutions Engineer - West](https://feeny.ai/job/senior-solutions-engineer-west-launchdarkly-us-west-tkbx4ztgg882) — US West