---
title: 'Associate Customer Engineer at Reltio'
canonical: 'https://feeny.ai/job/associate-customer-engineer-reltio-texas-bmqjm6w5my0g'
type: 'job'
last_seen: '2026-11-02'
---

# Associate Customer Engineer at Reltio

- **Company:** Reltio
- **Location:** Texas, IL
- **Compensation:** $61k–$114k
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-11-02
- **Apply:** https://job-boards.greenhouse.io/reltio/jobs/6221431004

## Job description

At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary:

The Associate Customer Engineer provides expert technical support to high-value customers, and partners resolving complex issues and proactively ensuring system health. They also play a key role in mentoring customer engineers and sharing knowledge to enhance overall customer satisfaction and product improvement.

Job Duties and Responsibilities:

- Handle highly complex technical problems for our customers that include technical configuration, workflow compilation, lambda code debug, integration and JSON knowledge. Primarily aligned for concierge and premier success plans customers.
- Resolve customer technical issues through diligent research, reproduction, and troubleshooting.
- Provide alternate solutions and exercise independent judgment in developing methods, techniques, and evaluation criteria that lead to prompt resolution of issues.
- Provide high-quality customer engineering assistance that results in high customer satisfaction.
- Serve as a subject matter expert in multiple product features for supporting, enhancing, and fixing solutions that support a rapidly growing business at a massive scale.
- Attend meetings with clients to analyze, troubleshoot, and diagnose problems
- Resolve customer issues and ensure appropriate ticket investigation and resolution quality.
- Share and develop best practices with team members to enhance the quality and efficiency of technical support and contribute to the knowledge base.
- Participate in rapid response teams that include engineering and DevOps to be the face of the customer in communications and feedback
- Actively monitor tenant-level alerting tools and participate in collaborative communications for escalation prevention.
- Provide input on product and service-related enhancement requests back to Engineering, Product Management, Sales, and Marketing teams. that will improve our customers' successful use of our products and drive adoption.
- Understand and keep up-to-date on the latest product functionality, its dependencies, the underlying architecture, and its operational impact.
- Participate in a 24/7 on-call rotation, providing after-hours support for critical issues.
- Enhance the quality and efficiency of technical support and contribute to the knowledge base.
- Proactively communicate to avoid escalations and negative customer satisfaction.
- Author technical documents on common issues and solutions to build the knowledge base and participate in communities.
- Support weekend shifts on a rotational/as-needed basis if requested.
- Other duties and responsibilities as assigned.

Skills You Must Have:

- Bachelor's degree in Computer Science or equivalent field of study.
- Programming (Python, Java) and solid understanding of cloud technologies.
- Have completed two or more Internships during the undergraduate or graduate studies.
- Motivated to learn and adopt new technologies demonstrated by having taken certifications
- Troubleshooting and debugging skills demonstrated by curiosity in determining solutions and workarounds for problems in hand.
- Problem solving and analytical skills.

Skills That Are Nice to Have:

- MS in computer science or equivalent experience preferred.
- Experience with NoSQL databases (Cassandra, Elastic Search, DynamoDB preferred), and distributed indexes is a plus.
- Object oriented programming and designs, Data Structures and Algorithms
- Experience in data management, master data management, analytics, and big data platforms and technologies.

At Reltio, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. Overall Market Range $61,000—$114,000 USD

Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

## About Reltio

## Company Overview
- **One-liner**: Reltio provides a cloud-native data unification and context intelligence platform that harmonizes fragmented enterprise data to power AI agents and intelligent operations.
- **Entity Type**: Private (Acquired by SAP SE; last known funding stage: Series E)
- **Headquarters**: Redwood Shores, California, United States
- **Founded**: 2011
- **Founders**: Manish Sood

## Core Business
- **Primary industry/industries**: Master Data Management (MDM), Data Management & Analytics, Enterprise Software, AI Infrastructure
- **Target customers**: Global 2000 enterprises, primarily in Life Sciences, Financial Services, Healthcare, and Technology (B2B, Enterprise)
- **Mission or purpose statement**: To provide the mission-critical data foundation that businesses need to win in the experience economy, fueling AI agents and systems with trusted business understanding.

## Products & Services
- **[Reltio Context Intelligence Platform]**: The core cloud-native SaaS platform that harmonizes, unifies, and enriches data and metadata across sources in real-time. It ingests structured and unstructured data into a dynamic semantic model to provide trusted context for any application, user, or AI agent.
- **[Reltio Intelligent 360™]**: Delivers comprehensive 360-degree views of core business entities (customers, products, suppliers, etc.) by unifying fragmented data across silos.
- **[Reltio Multidomain MDM]**: An AI-powered, agent-enabled master data management solution that automates data governance and quality for multiple domains (e.g., customer, product, location).
- **[Reltio AgentFlow™]**: Enables the activation of trusted, unified data into autonomous AI agents and prebuilt agentic workflows. It automates data governance tasks and powers agentic intelligence for productivity and enrichment.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (SAP SE completed acquisition of Reltio in 2026; terms not publicly disclosed).
- **Key Metric**: Annual Revenue of ~$90.4M (as of latest available data) and Total Funding of $237M.
- **Notable Investors/Partners**: New Enterprise Associates, Brighton Park Capital, Sapphire Ventures, .406 Ventures, Crosslink Capital.
- **Growth Signals**: Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Master Data Management Solutions; acquired by SAP SE in 2026, a major validation and strategic growth move; named Leader in multiple analyst reports.

## Competitive Advantages
- **Cloud-Native & Real-Time**: Unlike legacy MDM systems, Reltio was built from the ground up as a cloud-native, SaaS platform, enabling real-time data unification and low-latency activation.
- **Agentic AI Foundation**: The platform is designed specifically as a "context intelligence" layer for AI agents, pre-integrating data governance and enrichment into agent workflows — a clear competitive moat for the agentic AI era.
- **Trusted by the Largest Enterprises**: Deep foothold in highly regulated industries (Life Sciences, Financial Services, Healthcare) where data quality and trust are non-negotiable.
- **Post-Acquisition Scale**: Now part of SAP SE, providing immediate access to massive distribution, resources, and a global partner ecosystem.

## Strategic Focus
- **Agentic AI Leadership**: Solidifying the platform as the standard "context engine" for enterprise AI agents, focusing on pre-built agents, workflow automation, and integration with leading AI ecosystems.
- **Post-Acquisition Integration**: Scaling within the SAP portfolio and leveraging SAP’s global reach to expand into new enterprise segments and geographies.
- **Unstructured Data**: Continuing to invest in unifying and enriching unstructured data sources alongside traditional structured data to provide a more complete business understanding.
- **Sovereignty & Compliance**: Emphasizing data governance, privacy, and compliance features (including multi-tenant data sovereignty) to meet stringent global regulatory requirements.

## Why Work Here
- **Culture & Values**: A customer-first, collaborative culture with strong values: "Customer First," "Always Better Than Yesterday," "Better Together," "Simplify & Share," and "Own It."
- **Flexibility**: Rated highly for remote and flexible work environment, providing significant autonomy. Unlimited PTO is offered.
- **Compensation & Benefits**: Health benefits described as "the best I’ve ever had" by employees. Stock options are granted to all employees.
- **Growth & Impact**: Employees report working with "smart people and interesting clients" on a product they are proud of. The timing in the MDM/AI space is considered excellent, providing strong career growth opportunities. The company is fast-growing and has a bright future post-acquisition.
- **Employee Sentiment**: 4.0/5.0 employer rating on LinkedIn (230 reviews). Breakdown: Work-Life: 3.9, Compensation: 3.8, Culture: 3.8, Career: 3.7.
- **Workforce**: 492 employees globally (US, India, Portugal, UK, UAE, Netherlands, Canada, France, Poland). Technical roles are the largest department (37%).

## Sources
1. [reltio.com](https://www.reltio.com/)
2. [reltio.com/careers](https://www.reltio.com/careers/)
3. [LinkedIn](https://www.linkedin.com/company/reltio-inc)
4. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/reltio)

## Other roles at Reltio

- [GRC Analyst](https://feeny.ai/job/grc-analyst-reltio-united-states-z0jaw0t2rpbm) — United States
- [Senior Engineer - CI/CD](https://feeny.ai/job/senior-engineer-ci-cd-reltio-bengaluru-kvcdm7st31mc) — Bengaluru, India
- [Principal Enterprise Architect](https://feeny.ai/job/principal-enterprise-architect-reltio-united-states-tzamnerxdz5t) — United States
- [Staff Application Security Engineer](https://feeny.ai/job/staff-application-security-engineer-reltio-united-states-3esrkqr8arq2) — United States
- [Customer Architect](https://feeny.ai/job/customer-architect-reltio-london-4pajmvhtx9aq) — London, United Kingdom
- [Business Development Rep](https://feeny.ai/job/business-development-rep-reltio-united-states-aezy585srapk) — United States
- [Customer Architect](https://feeny.ai/job/customer-architect-reltio-new-york-new-jersey-massachusetts-pennsylvania-0222j199w1dc) — New York New Jersey Massachusetts Pennsylvania Washington Dc Georgia Texas, IL
- [Staff Cloud Security Engineer](https://feeny.ai/job/staff-cloud-security-engineer-reltio-united-states-ant5x7ds6fsa) — United States
- [VP, Customer Success](https://feeny.ai/job/vp-customer-success-reltio-new-york-new-jersey-massachusetts-pennsylvania-yt18ge3k4tbd) — New York New Jersey Massachusetts Pennsylvania Washington Dc North Carolina Florida, GA
- [Solution Architect](https://feeny.ai/job/solution-architect-reltio-united-states-jfzymb58f1vt) — United States