--- title: 'Associate, Customer Experience - Seasonal (Remote) at Margaux' canonical: 'https://feeny.ai/job/associate-customer-experience-seasonal-remote-margaux-remote-ybbfk5dyq2d4' type: 'job' last_seen: '2026-09-11' --- # Associate, Customer Experience - Seasonal (Remote) at Margaux - **Company:** Margaux - **Location:** Remote - **Work type:** remote - **Posted:** 2026-08-17 - **Last confirmed live:** 2026-09-11 - **Apply:** https://job-boards.greenhouse.io/margaux/jobs/5391989008 ## Job description Customer Experience Associate- Seasonal (Remote) ## About Margaux Margaux is an authentic expression of the style and spirit of everyone who wears them. Sarah Pierson and Alexa Buckley launched Margaux in 2015 with the mission of creating beautiful shoes that meet the demands of everyday life. Margaux shoes are thoughtfully designed, versatile, and comfortable—made, in other words, for a woman too busy for the shoe shuffle. Designed in New York City, and crafted in Spain, Margaux also offers inclusive sizing with its vast range (from EU 33 to 45) and option to choose from three widths (narrow, medium, or wide). ## About the Role Margaux is seeking a thoughtful and highly organized Customer Experience Associate to join our team in a part-time, remote capacity. Working closely with the CX team, you will support customers throughout their shopping journey, delivering warm, personalized service across email and chat. This is a seasonal position running through the end of the year, with the possibility of evolving into an ongoing, non-seasonal part-time role depending on fit and business needs. We're looking for someone who can start immediately. This role is ideal for someone who thrives in a dynamic environment, enjoys connecting with customers, and takes pride in creating a seamless, detail-oriented experience. There will also be opportunities to flex up hours during key moments in the business, including major sales and seasonal peaks. ## Key Responsibilities - Deliver exceptional customer service while supporting customers throughout their shopping journey - Handle comprehensive customer support including: - Product recommendations and sizing guidance - Order placement and status updates - Returns and exchanges processing - Shipping issue resolution - Master all operational procedures to ensure efficient and accurate order processing - Collaborate across departments to deliver the best possible customer experience - Maintain strong communication channels with internal teams (Ops, Product Development) to relay customer feedback and drive improvements - Develop comprehensive knowledge of business operations to provide informed assistance Who You Are: - A bright, welcoming presence who genuinely delights in connecting with others - Naturally empathetic and gracious, bringing warmth to every interaction - Quick-thinking and creative, with an elegant approach to problem-solving - A wonderful communicator who expresses themselves beautifully in writing and conversation - Comfortable gracefully moving between various customer service platforms - Skilled at crafting personal, caring responses across email and messaging - Super organized, with an eye for detail and excellence - Gracefully manages their own schedule while working remotely - Thrives in our dynamic environment, handling multiple priorities with ease - Approaches every task, big or small, with enthusiasm and care - Dedicated to making each customer's experience extraordinary It would be ideal if you have: - Previous experience on an e-commerce customer service team - Previous retail experience - Experience with Shopify and Gorgias Availability, Compensation & Location: - Start date: Immediate start / ASAP - Availability: Sunday, Monday, and Friday, 9:00am–5:00pm EST is ideal (approximately 24 hours per week) - Peak season flexibility: Ability to flex up to 40 hours per week during our BFCM sale period, November 17 – December 15 - Compensation: $18–$22 per hour, depending on experience - Location: Remote (U.S. based only) ## About Margaux ## Company Overview - **One-liner**: Margaux designs and sells women's footwear focused on exceptional fit, comfort, and timeless style, offering an inclusive range of sizes and widths. - **Entity Type**: Private (Funding not disclosed) - **Headquarters**: New York, New York, USA - **Founded**: 2015 - **Founders**: Alexa Buckley and Sarah Pierson ## Core Business - Primary industry/industries: Fashion / Direct-to-Consumer Footwear - Target customers: B2C – women seeking stylish, comfortable shoes in extended sizing (EU 33–45, three widths) - Mission or purpose statement: To democratize luxury footwear by combining thoughtful design, inclusive sizing, and uncompromising comfort ## Products & Services - **Margaux Footwear Collection**: Direct-to-consumer shoes (flats, heels, loafers, mules, etc.) designed in New York and handcrafted in a family-owned factory in Spain. Each style is engineered for everyday wearability with a focus on fit and quality. - **Fit Concierge**: Personalized fit consultation service via chat, text, or email to help customers find the ideal size and width. - **Shoe Care & Accessories**: Related products to extend the life of footwear (not detailed in search results but typical for such brands). ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Total funding not disclosed; revenue not publicly available - **Notable Investors/Partners**: Not publicly available from given sources - **Growth Signals**: Expanding physical retail presence (stores in San Francisco, Larkspur, CA; regional manager role posted); hiring across retail, operations, and demand planning; multi-width/extended size offering addressing a large underserved market (77% of women need non-standard sizes) ## Competitive Advantages - Inclusive sizing (33–45, three widths) that covers a large portion of women often overlooked by typical footwear brands - Direct relationship with a family-owned, sustainable factory in Spain (100% renewable energy, local sourcing) - Focus on both style and comfort without compromise; classic silhouettes designed for longevity - Women-led company with a strong emphasis on community, sustainability, and social impact ## Strategic Focus - Scaling omnichannel presence: growing retail footprint while maintaining DTC strength - Deepening sustainability initiatives (sustainable materials, plastic-free packaging, carbon offset options) - Continuing to champion inclusive sizing and fit innovation - Expanding product categories beyond core footwear ## Why Work Here - Culture described as supportive, collaborative, and people-first with a largely female team - Commitment to work/life balance and professional growth (e.g., "Executive Assistant to the Founders" role, Director-level openings) - Current office locations include New York, San Francisco, and Marin County; hybrid/remote flexibility for some roles (e.g., Regional Manager is remote) - Values-aligned workplace: annual shoe drive for women re-entering workforce, community book club, focus on sustainability - Opportunity to be part of a mission-driven brand that is disrupting the traditional footwear industry ## Sources 1. [Margaux Official Website – Our Story](https://margauxny.com/pages/our-story) 2. [Margaux Official Website – Help/FAQ](https://margauxny.com/) 3. [Margaux Career Page on Greenhouse](https://job-boards.greenhouse.io/margaux) 4. [Built In Profile for Margaux](https://builtin.com/company/margaux) ## Other roles at Margaux - [Senior Producer](https://feeny.ai/job/senior-producer-margaux-new-york-a1x2d6yvqzae) — New York, NY - [Store Associate, Marin Country Mart](https://feeny.ai/job/store-associate-marin-country-mart-margaux-marin-country-mart-larkspur-mp1e5c6gbhde) — Marin Country Mart - Larkspur, CA - [Key Holder, Marin Country Mart](https://feeny.ai/job/key-holder-marin-country-mart-margaux-marin-country-mart-larkspur-c7yrzhta9n7n) — Marin Country Mart - Larkspur, CA - [Store Associate, Margaux SF](https://feeny.ai/job/store-associate-margaux-sf-margaux-san-francisco-v66f35919mdj) — San Francisco, CA