---
title: 'Associate Customer Success Manager at DigiCert'
canonical: 'https://feeny.ai/job/associate-customer-success-manager-digicert-melbourne-w98g8d38jw7j'
type: 'job'
last_seen: '2026-09-10'
---

# Associate Customer Success Manager at DigiCert

- **Company:** DigiCert
- **Location:** Melbourne, Australia
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-10
- **Apply:** https://www.digicert.com/careers/?gh_jid=8713444002

## Job description

## Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at [www.digicert.com](http://www.digicert.com/)

Job summary

The Associate Customer Success Manager (CSM) supports new customers through the initial implementation and activation of their DigiCert platform environment. This role focuses on customer onboarding and helping users feel confident and successful using the platform. The focus will be on guiding customers through the platform experience and ensuring they have everything they need to move forward to their deployment phase. This role is ideal for someone looking for a career in Customer Success, Customer Support, or SaaS.

## What you will do

Customer Onboarding & Adoption

- Support new customers during their onboarding journey
- Join or lead onboarding kick-off calls to understand customer goals and expectations
- Walk customers through platform features, navigation and key workflows
- Help customers understand how to use the platform for their specific needs
- Encourage early usage and engagement across customer users

Customer Education & Training

- Deliver walk-through sessions
- Share training materials, guides and help resources
- Answer “how do I” questions and explain product features in simple terms
- Reinforce best practices and common use cases

Communication & Coordination

- Act as a friendly, reliable point of contact during onboarding
- Co-ordinate with Validation teams to ensure required validation steps are completed
- Work with internal and external stakeholders to establish the certificate infrastructure and co- ordinate the loading of Certificate Authority ( CA) to ensure customers environment is fully operational
- Work with Support or Deployment teams when technical questions arise (without owning the fix)

Documentation & Handover

- Keep customer notes and onboarding progress up to date in internal systems
- Confirm when customers have completed onboarding and are ready for next steps

## What you will have

Required

- 2+ years customer success/relationship/account management experience in the Digital Security, SaaS or Software sector
- Strong communication skills and confidence speaking with customers
- Friendly, helpful, and professional attitude
- Organized with good attention to detail
- Comfortable learning new systems and explaining it to others
- Interest in customer success, onboarding, or SaaS roles
- Experience delivering training, demos, or presentations
- Familiarity with CRM or customer success tools

## Benefits

- Private Health Insurance
- Employee Assistance Program
- Education Support Program
- Headspace membership
- Novated Leasing
- Gym Allowance
- Life Insurance
- Disability Insurance
- Three recharge days per year
- Moving Leave
- Study Leave
- Paid Maternity/Paternity Leave
- Flexible/Hybrid work environment

DigiCert offers a competitive benefits package for all of our full-time employees.  If you want to know more about them, please reach out to us at TA@digicert.com.

To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.

## #LI-SD1

## About DigiCert

## Company Overview
- **One-liner**: DigiCert is a global leader in intelligent digital trust, securing people, data, and devices with AI-powered PKI, DNS, and certificate lifecycle management solutions.
- **Entity Type**: Private (later stage, total funding $9.3M reported but likely outdated)
- **Headquarters**: Lehi, Utah, USA
- **Founded**: 2003
- **Founders**: Not publicly available in provided sources

## Core Business
- Primary industry/industries: Cybersecurity, Digital Trust, Public Key Infrastructure (PKI), Certificate Lifecycle Management, DNS Security
- Target customers: B2B, primarily large enterprises (90%+ of Fortune 500), government, and service providers; over 125,000 customers in 180+ countries
- Mission or purpose statement: "Make digital trust endure" – built to secure identities, communications, and integrity across infrastructure, applications, devices, and AI agents.

## Products & Services
- **DigiCert ONE Platform**: AI-powered platform that unifies PKI, DNS, and certificate lifecycle management to secure infrastructure, software, devices, messages, AI content, and agents. (Type: SaaS / Platform)
- **PKI (Public Key Infrastructure)**: Core digital certificate issuance, validation, and management for organizations. (Type: SaaS + Service)
- **DNS Security**: Protection against DNS-based threats; recognized by Frost & Sullivan 2026 Global DNS Security Competitive Strategy Leadership Award. (Type: SaaS)
- **IoT Device Security**: Securing device identity and communication for the Internet of Things. (Type: SaaS)
- **Software Trust / Content Provenance**: Ensuring integrity of software supply chains and digital content authenticity. (Type: SaaS)
- **Post-Quantum Security**: Preparing for quantum-safe cryptography readiness. (Type: Service / Platform capability)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Annual revenue not publicly available; strongest fiscal year to date reported in 2025 under CEO Dr. Amit Sinha
- **Notable Investors/Partners**: Not listed in provided sources; customers include 90%+ of Fortune 500. DigiCert partners with industry standards bodies (CA/Browser Forum, IETF, ETSI).
- **Growth Signals**: 1,372 total employees (Built In, 2025); offices in Lehi (HQ), Bengaluru, London, Sunnyvale, Singapore; over 125,000 customers; recent awards include Frost & Sullivan 2026 Global DNS Security Award, IoT Evolution World 2025 Product of the Year and IoT Security Excellence Award, SiliconANGLE 2025 TechForward Award Finalist.

## Competitive Advantages
- **AI-powered platform** that provides end-to-end visibility, automation, and control for certificate and trust management.
- **Industry standards leadership** – DigiCert executives actively shape digital trust standards through CA/Browser Forum, IETF, and ETSI.
- **Unified PKI + DNS + certificate management** in a single platform, reducing complexity for large enterprises.
- **Quantum-ready** approach, preparing customers for post-quantum security transitions.
- **Trust ecosystem** – trusted by the world’s most security-conscious organizations (Fortune 500, critical infrastructure).

## Strategic Focus
- **AI and quantum readiness**: Building intelligent trust for the AI age and preparing for quantum-safe cryptography.
- **Automation and resilience**: Reducing manual certificate management via AI-driven lifecycle automation.
- **Platform expansion**: DigiCert ONE as the unified trust control plane for identity, devices, software, and content.
- **Global growth**: Expanding presence in key markets (EMEA, APAC) and deepening enterprise partnerships.

## Why Work Here
- **Culture**: "CARE" values – Customer Obsession, Amazing Innovation, Relentless Execution, Exceptional Collaboration. Emphasis on trust, collaboration, and impact.
- **Diversity & Inclusion**: Parity pledge (interview at least one qualified woman for every open role); active Women in Tech chapter with mentorship programs; diversity-based Employee Resource Groups.
- **Remote/Hybrid/Office**: Primarily in-office roles (HQ Lehi and Bengaluru offices); some positions may allow flexibility. Built In lists "Employees work from physical offices."
- **Benefits**: Performance bonuses, employee discounts, generous parental leave, family medical leave, dental insurance, health insurance, Flexible Spending Account (FSA), tuition assistance, apprenticeship programs, job training + conferences, free snacks and drinks.
- **Growth & Development**: Opportunities to work on cutting-edge security technology (AI, quantum, IoT); strong focus on professional development and internal mobility.
- **Community**: STEM education partnership with Thanksgiving Point in Utah, supporting real-world science and engineering challenges for local students.

## Sources
1. [DigiCert Careers](https://www.digicert.com/careers)
2. [DigiCert About](https://www.digicert.com/about)
3. [DigiCert CARE Commitment](https://www.digicert.com/about/care)
4. [Built In Profile](https://builtin.com/company/digicert)
5. [LinkedIn Company Page](https://www.linkedin.com/company/digicert-inc-)

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