---
title: 'Associate Customer Success Manager for GSA at Smartly'
canonical: 'https://feeny.ai/job/associate-customer-success-manager-for-gsa-smartly-philippines-9n5m74ah7j3z'
type: 'job'
last_seen: '2026-09-08'
---

# Associate Customer Success Manager for GSA at Smartly

- **Company:** Smartly
- **Location:** Philippines
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/smartlyio/jobs/6163433004

## Job description

Are you a passionate Associate Customer Success Manager with the desire to help global advertisers achieve success across today’s evolving digital landscape?

As a Associate Customer Success Manager on our Global Strategic Accounts team, you’ll play a critical role in helping Smartly’s largest and most innovative customers execute, optimize, and scale campaigns across paid social and programmatic media.

You’ll work hands-on with Smartly’s creative and automation technology to deliver operational excellence—setting up campaigns, building reports, troubleshooting integrations, and driving adoption of our platform. This role combines analytical problem-solving with day-to-day execution to ensure customers achieve measurable outcomes and long-term success.

As a Customer Success Associate at Smartly, you will...

- Partner with Customer Success Managers and GSA Leads to deliver strategic and operational excellence for enterprise customer accounts.
- Support customer onboarding, training sessions, and quarterly business reviews to drive platform adoption and retention.
- Act as a trusted partner by understanding customer goals, identifying opportunities for growth, and helping align Smartly solutions to business outcomes.
- Oversee end-to-end campaign setup, optimization, and performance tracking across platforms such as Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads, and The Trade Desk.
- Conduct campaign analysis and provide actionable insights and recommendations to customers and internal teams.
- Build and maintain performance dashboards and reporting frameworks, ensuring data accuracy and visibility.
- Develop deep expertise in Smartly’s creative, automation, and data integration tools to deliver high-quality execution and consultative support.
- Collaborate closely with Product and Engineering to surface customer feedback and influence future development.
- Contribute to the documentation of best practices, workflow improvements, and automation opportunities to enhance operational efficiency across accounts.

We're definitely looking for you, if you...

- Have 1–3 years of experience in digital advertising, media operations, customer success, or marketing analytics, ideally within an agency, SaaS, or ad tech environment.
- Have proven ability to execute, optimize, and analyze paid media campaigns across social (Meta, TikTok, Pinterest, Snap, Reddit) and/or programmatic platforms (DV360, The Trade Desk, Google Ads).
- Have strong analytical, problem-solving, and presentation skills, with proficiency in Excel, PowerPoint, or other business intelligence and visualization tools to translate campaign data into insights, actions, and impactful customer storytelling.
- Have excellent communication and organizational skills, with the ability to manage multiple workstreams and stakeholders across global teams.
- Have a growth mindset - curious, proactive, and eager to deepen your expertise across multiple digital ecosystems.
- Are able to work mid-shift hours to support our EMEA based global accounts.

## About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

Visit [Smartly](http://smartly.io/) to learn more.

The processing of your information is described in our [Candidate Privacy Notice](https://cdn.prod.website-files.com/67ed4ab7f914accf87aa070c/698a11cb716926c1d76c1641_Smartly.io%20Group%20-%20Privacy%20Notice%20for%20Candidates%20-%201_2026.pdf).

## About Smartly

## Company Overview
- **One-liner**: Smartly is an AI-powered advertising technology company that provides a cross-channel platform integrating media, creative, and intelligence to help brands and agencies create, optimize, and scale ad campaigns.
- **Entity Type**: Private (backed by Providence Equity Partners; previously raised venture funding)
- **Headquarters**: Helsinki, Finland
- **Founded**: 2013
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Advertising technology (AdTech), AI-powered marketing
- **Target customers**: B2B – brands, agencies, performance teams, creative teams (Fortune 500 and mid-market)
- **Mission or purpose statement**: “Make online advertising easy, effective, and enjoyable across platforms.” (from the Smartly Culture Handbook)

## Products & Services
- **Smartly AI Advertising Platform**: A SaaS platform that unifies creative production, media buying, cross-channel performance analytics, and AI-driven optimization. Supports major media channels including Facebook, Google, Instagram, Pinterest, Snap, and TikTok.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (acquired by Providence Equity Partners in December 2019 for ~$222M)
- **Key Metric**: Annual Revenue of $150M (as of recent data) | Total Funding: $222.8M (including a $200M private equity round in 2019)
- **Notable Investors/Partners**: Providence Equity Partners (parent company), Highland Europe, Lifeline Ventures. Partners with major media platforms (Meta, Google, TikTok, Snap, Pinterest).
- **Growth Signals**: 800+ employees (10.3% YoY growth), 700+ brands served, $6B in annual ad spend managed, 800B+ impressions and 300B+ creatives generated annually. Recognized as a Leader in The Forrester Wave: Creative Advertising Technologies.

## Competitive Advantages
- Only company recognized as a Leader in Forrester’s Creative Advertising Technologies Wave with PwC-validated results.
- End-to-end platform that bridges creative and media, reducing fragmentation for advertisers.
- Deep, direct integrations with all major social and search platforms, providing unmatched access and speed.

## Strategic Focus
- Continue to expand AI capabilities across creative production, cross-channel orchestration, and real-time performance measurement.
- Grow presence in connected TV (CTV) and programmatic advertising.
- Scale global operations and deepen partnerships with enterprise brands and agencies.

## Why Work Here
- **Culture highlights**: Grounded in Nordic values of trust, autonomy, and work-life balance. Emphasizes ownership, radical candor, and continuous learning.
- **Remote/hybrid policy**: Hybrid/office-based depending on location; offices in Helsinki, New York, London, Berlin, Mexico City, Sydney, Manila, and more.
- **Notable perks**: Early career programs (New Grad, Internships, Launchpad for engineers), global collaboration, and a focus on impact from day one.
- **Engineering culture**: Strong technical teams (227 in technical roles), active in machine learning and platform engineering. Opportunities to work on high-scale systems (800B impressions).

## Sources
1. [smartly.io](https://www.smartly.io/)
2. [Smartly Careers](http://job-boards.greenhouse.io/smartlyio)
3. [LinkedIn – Smartly](https://www.linkedin.com/company/smartly-io)
4. [Smartly Culture Handbook](https://cdn2.hubspot.net/hubfs/1570479/Culture%20Handbook/Smartly.ioCultureHandbook.pdf)

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