---
title: 'Associate Customer Success Manager at HHAeXchange'
canonical: 'https://feeny.ai/job/associate-customer-success-manager-hhaexchange-minneapolis-saint-paul-xed2bhy4d5s3'
type: 'job'
last_seen: '2026-11-11'
---

# Associate Customer Success Manager at HHAeXchange

- **Company:** HHAeXchange
- **Location:** Minneapolis–Saint Paul, MN
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-11
- **Apply:** https://jobs.lever.co/hhaexchange/c0daeb56-9ef5-4478-964d-1aa83cf8d3ec

## Job description

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. We’re looking for an Associate Customer Success Manager who is eager to learn, grow, and work directly with home healthcare agencies to help improve the experience of caregivers and families. This role is a great opportunity for individuals who enjoy solving complex challenges and collaborating with a talented team. Whether you're early in your career or looking to build your customer success experience, you'll gain valuable foundational skills and have opportunities to take on additional responsibility as you grow. The role works closely with cross-functional teams, providing exposure to customer success, implementation, product management, technical problem-solving, and healthcare industry expertise. Over time, it can open doors to a variety of career paths across the company. We operate from a start-up mindset, in a collaborative, customer-focused environment that values flexibility, adaptability, innovation, and continuous improvement. As part of a small but impactful team, you'll have the opportunity to contribute ideas and help deliver meaningful outcomes for our customers. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties

- Interact directly with customer end users to help them get the most out of our home care provider software.
- Collaborate with cross-functional internal teams (Implementation, Product, Engineering, etc.) to address customer needs.
- Develop creative solutions to customer challenges, and provide input to the product development process.
- Use gen AI tooling to increase efficiency and team outcomes.
- Analyze data to understand key opportunities to improve business performance through key outcomes, such as customer retention and utilization of the product.
- Understand market trends and competitive dynamics, and their implications for our customers and business.
- Own relationships with assigned customer accounts, driving retention and other Customer Success KPIs (Key Performance Indicators).
- Identify customer needs, prioritize actions, and implement practical solutions across billing, compliance, scheduling, and reporting.
- Capture and prioritize customer feedback.
- Prepare concise analyses and recommendations for leadership on key customers topics and issues.

Other Job Duties

- Other duties as assigned by supervisor or HHAeXchange leader.

Travel Requirements

- Travel up to 10%, including overnight travel

Required Education, Experience, Certifications and Skills

- Bachelor's degree
- Proficiency in Microsoft Office (PPT, Excel, Word)
- Ability to organize and plan work independently
- Ability to work in a rapidly changing environment
- Strong verbal and written communication skills for working with operational and executive stakeholders
- Empathy, patience, and resilience when working with customers
- Ability to manage multiple priorities with attention to detail and follow through
- Proactive and detail-oriented, with exceptional service skills to help our users learn, adopt and realize the value of using our platforms effectively.
- Comfort translating technical features into business outcomes that non-technical stakeholders can act on
- Self-starter able to thrive in an independent, fast-paced environment
- Collaborative team player
- Experience with B2B SaaS or technology platforms preferred
- Prior experience in a customer-facing support role is plus

The base salary range for this US-based, full-time, and exempt position is $60,000 - $70,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

## About HHAeXchange

## Company Overview
- **One-liner**: HHAeXchange provides a homecare management software platform that connects providers, payers, and members to streamline Medicaid long-term services and supports (LTSS).
- **Entity Type**: Private (Private Equity‑backed; last round led by Hg in 2021)
- **Headquarters**: New York, NY, USA
- **Founded**: 2008
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: Healthcare IT, Homecare Management Software, Medicaid LTSS Technology
- **Target customers**: B2B – homecare agencies, managed care organizations (MCOs), state Medicaid programs, and self‑direction service providers
- **Mission / purpose**: “Help make homecare better for everyone” by enabling aging and disabled individuals to thrive in their homes and communities

## Products & Services
- **HHAeXchange Platform** (SaaS): End‑to‑end homecare management solution covering scheduling, billing, EVV (Electronic Visit Verification), compliance, and analytics. Acts as a single source of truth connecting providers, payers, and members.

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric**: Annual revenue of **$35.4M** (latest estimate); total funding not publicly itemized across multiple PE rounds (led by Wincove, Cressey & Company, Hg)
- **Notable Investors / Partners**: Hg (lead in 2021), Wincove (2014), Cressey & Company (acquired majority stake in 2019). Partners include HCP (integration partnership announced 2022).
- **Growth Signals**:
  - Named to Inc. 5000 list of fastest‑growing private companies for ten consecutive years
  - Headcount grew ~21.6% YoY (453 employees per LinkedIn data; Built In reports 502)
  - Aggressive acquisition strategy: acquired Cashé Software (Jun 2024), Generations Homecare System (Jul 2024), and Sandata (Oct 2024)
  - Expanded executive team with new CHRO and CRO in early 2025

## Competitive Advantages
- **End‑to‑end coverage**: Only platform that fully integrates provider, payer, and member workflows for Medicaid LTSS – a complete view not offered by many competitors.
- **Network effects**: Large installed base (thousands of agencies, multiple state Medicaid programs) creates switching costs and data network effects.
- **Regulatory alignment**: Deep expertise in EVV and Medicaid compliance, making the platform “sticky” for government‑contracted providers.
- **Recent acquisitions**: Adding self‑direction (Annkissam), billing (Cashé), and broader homecare capabilities (Generations, Sandata) to widen the moat.

## Strategic Focus
- Continue expanding through M&A to build the most comprehensive homecare management ecosystem.
- Enhance data insights and interoperability across payers, providers, and state systems.
- Scale headcount and go‑to‑market capabilities (notably adding sales and customer success roles).

## Why Work Here
- **Culture**: Emphasizes core values **Achieve, Grow, Collaborate, Support**. Offers on‑the‑spot rewards, mental health initiatives, cultural celebrations, and employee inclusion events.
- **Work policy**: Primarily on‑site (New York HQ, plus offices in Miami, Minneapolis, Frisco, TX). Some roles posted as “In‑Office or Remote” – check specific listings.
- **Benefits**: Performance bonuses, generous parental leave, dental/health insurance, Flexible Spending Account (FSA), tuition assistance, and diversity‑based Employee Resource Groups (ERGs).
- **Engineering culture**: Growing tech team (99 technical staff) with stack including Ruby on Rails; opportunities to work on platform data insights and integration projects.
- **Impact**: Directly improve the lives of aging and disabled individuals – a mission‑driven environment.
- **Recent employee ratings** (242 reviews): Overall 2.8/5.0 (Work‑Life 2.8, Compensation 3.1, Culture 2.7, Career 2.6) – indicates room for improvement, but typical for a fast‑growing PE‑backed company.

## Sources
1. [HHAeXchange Careers Page (Lever)](https://jobs.lever.co/hhaexchange)
2. [HHAeXchange Official Careers Page](https://www.hhaexchange.com/careers)
3. [LinkedIn Company Profile](https://linkedin.com/company/hhaexchange)
4. [Built In NYC Company Profile](https://builtin.com/company/hhaexchange)

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