---
title: 'Associate Customer Success Manager at Hoxhunt'
canonical: 'https://feeny.ai/job/associate-customer-success-manager-hoxhunt-minneapolis-56fbeb8xqk6e'
type: 'job'
last_seen: '2026-09-07'
---

# Associate Customer Success Manager at Hoxhunt

- **Company:** Hoxhunt
- **Location:** Minneapolis, MN
- **Compensation:** $90k–$95k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/hoxhunt/4c90bccb-bd5f-464a-bbfc-c3b40f90491d

## Job description

## OUR MISSION AND WHY IT MATTERS

We are on a mission to make humans the strongest security layer.

Human risk remains one of the biggest vulnerabilities and traditional awareness training is not enough. We take a different approach by combining AI-driven personalization, real threat detection, and behavioral science to actively protect people and organizations.

We don't just simulate risks. We build the tools that detect and stop them.

## ABOUT THIS ROLE

At Hoxhunt, we transform human behavior into a powerful layer of cyber defense. As our Associate Customer Success Manager, you will play a critical role in scaling our operations and driving success for our small and medium-sized business (SMB) customers. You will leverage a scaled, digital-touch customer success model to manage a pooled portfolio of accounts, ensuring they achieve maximum value from our platform. By combining automated processes with proactive touchpoints, you will drive product adoption, customer satisfaction, and long-term retention in a fast-paced, high-growth environment.

## WHAT YOU’LL DO

- Manage a pooled portfolio of SMB accounts through scaled, digital-touch strategies and automated processes
- Drive customer adoption, satisfaction, and long-term retention through proactive touchpoints and data-driven insights
- Support customers with onboarding and training, ensuring they see immediate value from the Hoxhunt platform
- Identify and execute on upselling and cross-selling opportunities to grow account ARR
- Continuously improve and develop our scaled customer success processes to elevate the customer experience
- Collaborate closely with a shared pool of Customer Success Managers to collectively address customer needs and ensure seamless support

## WHAT WE'RE LOOKING FOR

- 1 year of professional experience preferably in customer success, account management, sales, or project management.
- A deep fascination with data and the proven ability to use data to support your decisions and define necessary actions
- Excellent prioritization skills and a disciplined approach to managing project timelines while always putting the customer first
- A strong interest in technology and the confidence to master new technical tools quickly
- A passionate, solution-oriented mindset with the courage to improve and develop processes when needed

## BONUS POINTS IF YOU ALSO:

- Bring proven experience and results in upselling and cross-selling
- Have previous experience onboarding or training customers at scale
- Bring background experience from the cybersecurity industry or early-stage SaaS startups

## WHAT SUCCESS LOOKS LIKE

- In your first 3 months you will: Master the Hoxhunt platform, understand our scaled SMB customer journey, begin managing digital touchpoints within the pooled account model, and build strong relationships with your Customer Success team members.
- By month 6 you will: Confidently manage proactive and reactive customer engagements, utilize data to define necessary actions for account health, successfully drive adoption and retention metrics, and actively identify opportunities for process improvements and account expansion.

## WHO YOU’LL WORK WITH

At Hoxhunt, we don't just build software. We build behavior change on a global scale. With a world-class product and over 50% year-on-year growth, we're helping companies around the world create a culture of cybersecurity, one employee at a time.

You will join a dynamic and highly collaborative US Customer Success team based in our Minneapolis hub. You will work closely with a shared pool of CSMs, Sales, and Support teams to collectively ensure our SMB customers thrive. Your colleagues are passionate, data-driven, and embody a succeed together mindset, where we actively support each other and celebrate shared wins.

## WHAT YOU CAN EXPECT FROM US

- Compensation: Base salary range of $70,000 to $75,000 USD, with variable pay bringing the total on-target earnings to $90,000 to $95,000 USD
- You may notice varying salary ranges for roles with similar titles across Hoxhunt; this is because each range is grounded in our role leveling and reflects the seniority, scope, and impact expectations required for that specific role and team, and we operate with a low hierarchy.
- Working ways: We work in a flexible, hybrid work setting. Most roles include regular in-office time, typically two to three days per week.
- High performance meets high humanity: We bring an incredibly driven, high-impact energy to our work, but we leave our egos at the door. You will be surrounded by wildly talented, dedicated colleagues in an environment built on extreme kindness, support, and psychological safety.
- Authentic trust and autonomy: We hire great people and trust them to do great work. You will find a culture free of micromanagement, giving you the autonomy to take real ownership, drive impact, and shape things early on.
- A product you can be proud of: It is incredibly rare in cybersecurity to build a multi-award-winning product that end-users genuinely love. You will join a team making a real, measurable impact against cybercrime.
- The perks that matter: Alongside this amazing community, you will enjoy a comprehensive benefits package including medical, dental, and vision coverage (with a portion of premiums covered by the company), life insurance, PTO, 11 paid holidays plus 2 floating holidays, wellness benefits, paid parental leave, a 401(k) match, and more. Plus, you will get to collaborate from our wonderful office in Minneapolis!

Recruitment Process

Our recruitment process is as follows:

1. Initial virtual interview with Talent Acquisition (30 min, remote)
2. Virtual interview with the Hiring Manager (45 min, remote)
3. Final panel interview at our office in Edina, MN (1 hour, onsite)
4. Offer
5. References & Background Check

## ABOUT HOXHUNT

Hoxhunt was founded in 2016 by four visionaries. Today we are a global team of +270 amazing Hoxhunters advancing a truly AI-native category leader in human risk management, with key hubs in the United States, the United Kingdom, Singapore, and Finland. We are proud to be an award-winning, fast-growing software company, recognized by G2 and Gartner, named to TIME Magazine's list of the World's Top EdTech Companies, and featured for our innovation in major publications like Fast Company, TechCrunch, Forbes, and Inc.

As a multi-product company, Hoxhunt goes beyond traditional security awareness. We don't just educate employees through frequent, personalized, and behavior-changing cybersecurity training - we also actively build real threat intelligence and response tools that protect organizations against malicious cyberattacks every single day.

Be among the first to know about our open positions. Drop your details in our Talent Community, and we will reach out when there is a match!

## About Hoxhunt

## Company Overview
- **One-liner**: Hoxhunt provides an AI-powered human risk management platform that transforms employees into a company’s strongest defense against cyber threats through personalized phishing simulations, security awareness training, and incident orchestration.
- **Entity Type**: Private (Raised $42.9M total; Series B in 2022)
- **Headquarters**: Helsinki, Finland (additional hubs in Minneapolis, USA and Singapore)
- **Founded**: 2016
- **Founders**: Mika Aalto (CEO), Pasi Salo, Karri Kurunmäki, Pyry Åvist (CTO)

## Core Business
- **Primary Industry**: Cybersecurity – Human Risk Management / Security Awareness Training
- **Target Customers**: B2B Enterprise (notable customers include DocuSign, Airbus, AES, Schindler, Nokia)
- **Mission**: “To protect individuals and organizations by focusing on the largest risks causing cyber breaches and incidents.” Their core belief: “Security Starts With People.”

## Products & Services
- **Human Risk Management Platform** – An AI-native, integrated suite that combines:
  - **Security Awareness & Phishing Training**: Automated, gamified micro-trainings delivered via email, Slack, or Teams.
  - **Phishing Simulations**: AI-generated, personalized simulations that mimic real-world attacks.
  - **Incident Orchestration (SOC Automation)**: AI-powered analysis and triage of user-reported phishing threats, reducing false-positive workload for security teams.
  - **Analytics & Dashboarding**: Measures behavior change, engagement rates, and risk reduction across the organization.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metrics**: 
  - **Total Funding**: $42.9M (Series A $3M from Dawn Capital & Icebreaker in 2018; Series B $40M from Level Equity Management in 2022)
  - **Annual Revenue (FY 2024)**: €15.2M (per Craft.co)
  - **Users**: 4M+ globally (as of 2026)
  - **Monthly Activities**: 7M simulations, 500k analyzed threats
  - **Engagement Rate**: 90%+ | **Failure Reduction**: 75% lower failure rates | **Detect Rate**: 20%+
- **Notable Investors/Partners**: Level Equity Management, Dawn Capital, Icebreaker
- **Growth Signals**:
  - Deloitte Fast50: 4,284% growth over four years (2021)
  - Named G2 Enterprise Grid Leader (2025), Gartner Representative Provider for SBCP, Frost & Sullivan Competitive Strategy Leadership Award
  - 40+ internal promotions in one year
  - Headcount: 270+ employees (20+ nationalities) across three continents

## Competitive Advantages
- **Category Pioneer**: Co-created the Security Behavior Change and Human Risk Management category, moving beyond traditional SAT (Security Awareness Training).
- **High Engagement**: Gamified, personalized training achieves 90%+ engagement rates, far exceeding industry averages.
- **AI-Native Platform**: Automates simulation generation, threat analysis, and training delivery, reducing manual effort for security teams.
- **Enterprise Credibility**: Trusted by global brands like Airbus, Nokia, and DocuSign.

## Strategic Focus
- **Current Priorities**: Scaling the Human Risk Management platform, expanding into new geographies (notably APAC with a new Singapore hub), and deepening AI capabilities to stay ahead of evolving phishing tactics.
- **Growth Direction**: Continue to lead the security behavior change category, drive measurable risk reduction for large enterprises, and grow the user base (targeting millions more users).

## Why Work Here
- **Culture**: “High performance, without the sharp edges. High ambition, without the ego.” Emphasis on autonomy, trust, radical candor, and continuous learning.
- **Work Setup**: Hybrid/remote varies by role and location; most roles include regular weekly office time. Main hubs in Helsinki, Minneapolis, and a growing APAC hub in Singapore.
- **Office Perks (Helsinki)**: Office dogs, coffee bar, building gym & pool, sauna, and social activities (Padel, Dungeons & Dragons, Hoxfit).
- **Career Growth**: 40+ promotions in the last year; strong internal mobility and learning culture.
- **Hiring Process**: Typically includes an initial chat with Talent Acquisition, a meeting with the Hiring Manager, and a final panel interview (often on-site). Some roles include a take-home assignment. Process aims to be efficient and transparent.

## Sources
1. [hoxhunt.com/careers](https://hoxhunt.com/careers)
2. [hoxhunt.com/about](https://hoxhunt.com/about)
3. [hoxhunt.com/](https://hoxhunt.com/)
4. [craft.co/hoxhunt](https://craft.co/hoxhunt)
5. [topworkplaces.com/company/hoxhunt](https://topworkplaces.com/company/hoxhunt)

## Other roles at Hoxhunt

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