---
title: 'Associate Customer Success Manager at nitra'
canonical: 'https://feeny.ai/job/associate-customer-success-manager-nitra-washington-district-of-columbia-00gd9zdz65hb'
type: 'job'
last_seen: '2026-09-20'
---

# Associate Customer Success Manager at nitra

- **Company:** nitra
- **Location:** Washington District of Columbia, United States
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-16
- **Last confirmed live:** 2026-09-20
- **Apply:** https://jobs.lever.co/nitra/8382e3c2-1366-4ef6-a809-f1b32073ecc6

## Job description

Who we are: Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible.  Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most.

We operate with urgency, intensity, and ambition. The bar is high because the opportunity is massive. We expect excellence, ownership, and intellectual rigor from every team member. We move fast, make bold decisions, and hold ourselves accountable to results. At the same time, we believe great companies are built on trust and respect. Every voice matters. Every contribution counts. When we win, we win together.

We are scaling rapidly and on a clear trajectory toward becoming a unicorn this year — and beyond. Our growth is not accidental; it’s the result of disciplined execution, relentless focus, and a team that refuses to settle. We are building a category-defining company, and we’re looking for people who want to do the most meaningful work of their careers.

If you want comfort, this isn’t the place. If you want impact, ownership, and the chance to help build a generational fintech company, welcome.

Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an ambitious and experienced team from American Express, Citi, PayPal, Capsule, Plaid, Bloomberg, Meta, Facebook, and Mastercard. The team is backed by some of the world’s leading VCs (Andreessen Horowitz, NEA, etc.) and is supported by an expert group of advisors including the cofounders of Square and Xendit, executives from Intuit, former Governors, White House senior staffers, and a co-founder of CityMD.

Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.

What we're looking for: A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite executives, office managers, and practice admins. We need a high-achieving and goal-oriented individual who is comfortable on the phones and excels at translating complex technical and fintech concepts into simple, actionable value for doctors, office managers, and practice admins who may be less familiar with our technology.

Your responsibilities will include:

- Serve as a primary point of contact for customers, handling inbound support questions and helping resolve day-to-day issues
- Manage a high volume of customer interactions across phone, SMS, and email
- Help customers understand and get the most value from Nitra’s products and services
- Proactively reach out to inactive and non-spending customers to drive re-engagement and usage
- Identify customer issues or barriers to usage and work to resolve them quickly
- Follow up with customers on open questions, requests, and next steps to ensure issues are fully resolved
- Track customer activity and use data to identify accounts that may need additional outreach or support
- Partner with internal teams including Sales, Product, Operations, and Support to resolve customer issues and improve the customer experience
- Learn and apply repeatable customer engagement and reactivation playbooks as the team scales
- Operate with a high level of urgency and ownership in a fast-paced environment

You have:

-

- 1–3 years of professional experience in a customer-facing, sales, account management, customer success, or support role
- Bachelor’s degree or equivalent
- Comfortable speaking with customers over the phone and handling a high volume of interactions
- Strong communication skills, both written and verbal
- Comfortable with outbound outreach and proactively contacting customers who are inactive or not using the product
- Strong problem-solving skills and the ability to quickly understand customer issues and determine next steps
- Organized and detail-oriented, with the ability to manage multiple customer requests and follow-ups at once
- Data-driven and comfortable working with systems, workflows, and customer activity data
- Ambitious, resourceful, and eager to take on increasing responsibility
- Comfortable working in a fast-paced, early-stage environment where processes are still being built

What we offer:

- Equity - Everyone at Nitra is an owner. When the company wins, you win.
- Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra.
- Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.
- Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match.
- Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.

Nitra values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnicity, national origin or ancestry, gender, race, religious beliefs, disability, sex, sexual orientation, age, veteran status, genetic information, citizenship, or any other characteristic protected by law.

## About nitra

## Company Overview
- **One-liner**: Nitra provides a unified financial platform for independent medical practices, combining spend, capital, back office, and front desk AI solutions to create the first fully autonomous healthcare practice.
- **Entity Type**: Private (Series B, $194M total funding)
- **Headquarters**: New York, USA
- **Founded**: 2021
- **Founders**: Tim Hwang (Chairman, Co-Founder and CEO), Jonathan Chen (President & Co-CEO)

## Core Business
- **Primary industry/industries**: Fintech, Healthcare IT, Financial Services
- **Target customers**: Independent medical practices, multi-site specialty groups, MSOs, and hospital-affiliated networks (B2B)
- **Mission or purpose statement**: "Create a more efficient healthcare system and the technology that makes it possible." [nitra.com/about-us](https://nitra.com/about-us)

## Products & Services
- **[Spend (Nitra Card)](https://nitra.com)**: A Visa business card built specifically for medicine, with a marketplace (NitraMart) that prices what practices buy. Free BillPay, Accounting, and Expenses included.
- **[Capital](https://nitra.com)**: Loans and financing for equipment, growth, and outstanding claims, moving with the practice’s needs.
- **[Back Office](https://nitra.com)**: Automated bills, books, and expense management – no manual reconciliation.
- **[Front Desk (TrinaOne AI)](https://nitra.com)**: AI-powered assistant that answers phones in any language 24/7, verifies insurance before visits, and automatically codes invoices. Syncs with Nextech and QuickBooks.
- **NitraMart**: A marketplace for medical supplies and services aggregated for better pricing.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Annual Revenue ~$4M (est.) with $1B+ practice spend processed and $20B committed to independent medicine. [linkedin.com](https://www.linkedin.com/company/nitrahq)
- **Notable Investors/Partners**: Andreessen Horowitz (a16z), New Enterprise Associates (NEA), Sazze Partners, Pantera, KB Financial Group, Jerry Yang, Will Smith’s Dreamers VC, Dunamu & Partners, CoVenture. [nitra.com/about-us](https://nitra.com/about-us)
- **Growth Signals**: Headcount grew 170% YoY (to 76 employees); 62 active job postings; offices in New York, Washington DC, and Taipei; recently closed $50M Series B in March 2026. [linkedin.com](https://www.linkedin.com/company/nitrahq)

## Competitive Advantages
- **Full-stack platform purpose-built for healthcare**: Unlike generic fintech cards, Nitra ties spending, capital, back-office automation, and AI front-desk into one HIPAA-aware, SOC 2 Type II system.
- **Data flywheel effect**: The card trains the books, the books inform capital – each module makes the others smarter.
- **Deep integrations** with existing EHRs (Nextech) and accounting tools (QuickBooks), minimizing switching costs.
- **White-glove onboarding** that gets practices running in days, not months.
- **Visa Business Network & FDIC-insured partner bank** backing.

## Strategic Focus
- Scaling the fully autonomous practice vision by expanding the platform's AI capabilities (TrinaOne), deepening specialty-specific features for multi-site groups, and growing international presence (offices in three continents). [nitra.com/careers](https://nitra.com/careers)
- Aggressive hiring across engineering, product, sales, and customer success to support rapid growth.

## Why Work Here
- **Hybrid working model**: Collaborate in person four days a week with built-in flexibility. [nitra.com/careers](https://nitra.com/careers)
- **Platinum-level health insurance** (health, vision, dental) and pre-tax commuter benefits with 25% company match.
- **Competitive salary** reflecting top-tier talent plus equity ownership ("Everyone at Nitra is an owner").
- **Generous 401k match** and retirement benefits.
- **Global team culture** with offices on three continents and a high-performance, collaborative environment.
- **Rapid career growth** – 62 open roles across multiple departments with a 1967% YoY increase in job postings. [linkedin.com](https://www.linkedin.com/company/nitrahq)

## Sources
1. [nitra.com](https://nitra.com) – Product details and company description
2. [nitra.com/about-us](https://nitra.com/about-us) – Investors and mission
3. [nitra.com/careers](https://nitra.com/careers) – Benefits, culture, global offices
4. [jobs.lever.co/nitra](https://jobs.lever.co/nitra) – Open positions
5. [linkedin.com/company/nitrahq](https://www.linkedin.com/company/nitrahq) – Headcount, revenue, funding, employee demographics

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