---
title: 'Associate Customer Success Manager SMB (On-site) at SOCi'
canonical: 'https://feeny.ai/job/associate-customer-success-manager-smb-on-site-soci-manila-feg640yx1y87'
type: 'job'
last_seen: '2026-09-10'
---

# Associate Customer Success Manager SMB (On-site) at SOCi

- **Company:** SOCi
- **Location:** Manila, Philippines
- **Work type:** onsite
- **Posted:** 2026-08-20
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/soci/jobs/6143176004

## Job description

Who We Are:

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.

SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades [here](https://www.soci.ai/culture/)!

About the role:

The Associate Customer Success Manager (SMB) is an individual contributor responsible for managing a high-volume portfolio of small business customers. In this role, you will specifically support our North American accounts; therefore, this position operates during standard US working hours. This role serves as the primary post-sale point of contact, owning the customer relationship and gross revenue retention (GRR) through consistent execution of SOCi’s defined customer engagement model. The Associate CSM partners with customers to drive product adoption, engagement, and value realization while proactively identifying risks to retention. This role operates within established processes and playbooks, focusing on operational excellence, responsiveness, and effective execution.

Responsibilities:

- Managing a high-volume portfolio of SMB customers
- Executing the defined customer engagement model, including cadence-based outreach, success planning, and customer communications
- Owning the customer relationship and acting as the primary point of contact for all customer needs and escalations.
- Driving product activation and early adoption.
- Monitoring customer health signals and identifying potential churn risks.
- Escalating risks and coordinating issue resolution with internal teams.
- Owning retention activities within the assigned book of business and partnering with Sales on renewal negotiations and contracts.
- Identifying and surfacing potential expansion opportunities to the Sales growth team.
- Conducting scalable outreach campaigns (email, webinars, digital engagement).
- Documenting customer interactions and insights in CRM systems.
- Partnering cross-functionally with Implementation Services, Support, Product, and Sales.

## MINIMUM QUALIFICATION:

- 3+ years of experience in customer-facing roles (Customer Success, Account Management, Support, or related field).
- Experience managing multiple priorities in a fast-paced environment.
- Strong written and verbal communication skills.
- Basic understanding of SaaS business models or technology platforms.

## PREFERRED QUALIFICATION:

- Experience working with SMB customers in a SaaS environment.
- Familiarity with CRM systems and customer health tools.
- Exposure to retention or renewal processes.
- Bachelor’s degree in Business, Communications, Marketing, or related field (or equivalent).

What SOCi Provides to You

- Comprehensive Benefits Package (full-time permanent, non-contract roles only)
- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) plan with employer match
- Flexible Work Environment  (full-time, non-contract roles only)
- Flexible paid time off
- Quarterly wellness days
- Paid holidays
- Unique employee engagement programs
- Empowering Career Growth and Success

What’s Important at SOCi

Led by a team of industry experts, SOCi is leading the pack in agentic marketing for multi-location brands. Our passionate team of SOCialites work from home around the globe! Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit [soci.ai](http://soci.ai) for more information.

#LI-Remote

## About SOCi

## Company Overview
- **One-liner**: SOCi provides an AI-powered multi-location marketing platform that automates local marketing tasks for enterprise brands across thousands of locations.
- **Entity Type**: Private (backed by leading strategic investors; funding stage not publicly disclosed)
- **Headquarters**: San Diego, California, USA
- **Founded**: 2012
- **Founders**: Afif (full name not publicly confirmed) – Founder & CEO

## Core Business
- **Primary industry**: Marketing technology (martech), specifically multi-location marketing software.
- **Target customers**: B2B – Enterprise and SMB brands with hundreds to thousands of local storefronts (e.g., Ford, Ace Hardware, Kumon, Liberty Tax).
- **Mission / Purpose**: Empower multi-location brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster by deploying an AI-powered digital workforce.

## Products & Services
- **Genius Reputation Agent™**: AI-powered agent that automatically responds to reviews across all locations and networks, boosting local brand visibility and reputation.
- **Genius Search Agent™**: Automates monthly listing analysis and optimization to improve local search visibility, traffic, and conversions.
- **Genius Social Agent™**: Automatically builds social content calendars, responds to engagements, and drives local social branding.
- **Chat**: Localized chatbots for Facebook, SMS, and website to answer questions, gather data, and generate leads 24/7.
- **Pages**: Auto-generated, search-optimized local landing pages that drive conversions.
- **Locator**: Customizable, search-optimized store locator pages to help customers find nearby locations and products.
- **Surveys & Forms**: Automated, localized surveys and forms to capture customer insights, generate leads, and collect first‑party data.
- **All offerings are SaaS / software**.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Total funding not disclosed; has **500 employees** as of the latest reporting. The platform has autonomously executed **over one million hours of marketing work** and recaptured **nearly $2.1B in brand value**.
- **Notable Investors/Partners**: Backed by “leading strategic investors” (names not specified in public materials); partners with major enterprise brands like Ford, Ace Hardware, Kumon, and Liberty Tax.
- **Growth Signals**: Recognized by Fast Company as one of the World’s Most Innovative Companies; trusted by **nearly 1,000 top brands**; first to deploy an agentic AI workforce at scale powering over **200,000 local agents** across 500+ enterprise brands.

## Competitive Advantages
- Proprietary **Genius AI™** and suite of **Genius Agents™** – the first AI‑powered digital workforce capable of handling the workload of 1,000 local marketers.
- Comprehensive, all‑in‑one platform for multi‑location marketing (reputation, search, social, chat, pages, listings) – reducing tool sprawl.
- Ability to automate and optimize marketing at the local level while maintaining national brand consistency.
- Strong traction with large, well‑known franchise and retail brands.

## Strategic Focus
- Continue expanding AI agent capabilities to automate more local marketing tasks.
- Deepen integration with enterprise workflows and enhance data analytics to prove ROI for multi-location brands.
- Scale customer base beyond current 1,000 brands and further penetrate verticals like retail, automotive, and services.

## Why Work Here
- **Culture**: Values performance (“Find Your Genius”), customer obsession, innovation (“attack the underlying problem in a new way”), and peer recognition via **SOCiStrong** program.
- **Remote/Hybrid**: **100% remote company** – employees can work from anywhere; regional in‑person events (“Executive Connects”) are hosted periodically.
- **Perks & Benefits**: Health insurance (medical, dental, vision), Flexible Spending Account (FSA), generous parental leave, family medical leave, company equity, performance bonuses, employee discounts, pet‑friendly office (for those near a physical location), job training & conferences, customized development tracks, legal assistance, travel concierge services.
- **Engineering Culture**: Tech stack includes AWS, JIRA, Google Analytics, Tableau, Figma, Zoom; strong focus on learning & development with formal onboarding (first 90 days) and LEAD program for people leaders.

## Sources
1. [soci.ai](https://www.soci.ai/)
2. [soci.ai/about](https://www.soci.ai/about/)
3. [soci.ai/careers](https://www.soci.ai/careers/)
4. [soci.ai/culture](https://www.soci.ai/culture/)
5. [builtin.com](https://builtin.com/company/soci)

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