---
title: 'Associate Customer Success Manager at Zefr'
canonical: 'https://feeny.ai/job/associate-customer-success-manager-zefr-toronto-wx3jz06xstkv'
type: 'job'
last_seen: '2026-11-06'
---

# Associate Customer Success Manager at Zefr

- **Company:** Zefr
- **Location:** Toronto, Canada
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-06
- **Apply:** https://jobs.ashbyhq.com/zefr/3e5a9ab1-df8e-48f0-bb1c-fe57efde690f

## Job description

What we do: Zefr is the leading global technology company enabling responsible marketing in walled garden social environments. Zefr’s solutions empower brands to manage their content adjacency on scaled platforms such as YouTube, Meta, TikTok, and Snap, in accordance with industry standard frameworks. Through its patented AI technology, Zefr offers brands and agencies more accurate and transparent solutions for social walled gardens. The company is headquartered in Los Angeles, California, with additional locations across the globe.

What you’ll do: We are hiring a new Associate Customer Success Manager to oversee the working relationships with Zefr clients on our programmatic product. This person will work with the biggest and best companies in the business, guiding them in effectively utilizing Zefr technology and demonstrating Zefr’s considerable value.

Here’s what you’ll get to do:

- Help our clients execute campaigns in DV360, Google Ads, and Facebook by sharing tailored performance-enhancing tactics and strategies
- Be the primary point of contact for your partners, responsible for both fielding incoming requests from them, and proactively engaging them.
- Provide strategic advice and assist in meeting primary KPIs on clients’ advertising investment by working closely with them in a consultative role.
- Support customers through technical and strategic challenges while also expressing client needs to internal teams to improve the overall product experience.
- Analyze client data to create actionable solutions and lead initiatives to drive performance and reduce costs.
- Be the expert on your clients’ goals, the current metrics driving their KPIs, and all relevant corporate and industry news and developments.
- Identify common customer challenges and partner with cross-functional internal team members to interpret business and product needs
- Understand the full suite of Zefr products and services to identify and deliver on opportunities for additional Zefr-driven value.
- Help brands achieve their advertising goals, while prioritizing and delivering outstanding customer support experience.
- Work closely with Zefr’s product team, relaying customer feedback and helping to improve our product suite.

What we’re looking for:

- Preferred Experience: 1+ years of customer success management, programmatic trading, or advertising operations experience.
- An understanding of Google Ads and DV360 is critical for this role. Experience with other Google Marketing Platform suite tools a plus.
- Highly proactive and motivated self-starter who takes the initiative to get things done
- Excellent written and verbal communication, with the ability to adjust communication styles at all organization levels both internally as well as with the client.
- Strong organizational skills, with ability to effectively prioritize multiple tasks to meet deliverable deadlines.
- Strong analytical skills, including high level of comfort with Excel (experience with other analytics tools a plus), and comfort working on data-driven initiatives.
- Familiarity with the YouTube platform a plus.
- Highly consultative; able to effectively communicate technical systems and/or challenges into simpler concepts to empower customers’ comprehension
- Thrives in a positive, team-oriented environment and works productively and respectfully with a wide array of individuals.
- Strong ability to empathize with customers and understand their needs, both spoken and unspoken.
- Time management skills that are both strong and flexible, to successfully support clients in-market, as well as internationally.

Compensation: The anticipated salary for this position is 70,000 - 90,000 CAD. Individual pay is determined by factors such as job-related skills, experience, and relevant education or training. If your compensation expectations fall outside of this range, it may still be worth having a conversation.

Zefr is an equal opportunity employer that embraces diversity and inclusion in the workplace. We are committed to building a team that represents a variety of backgrounds, skills, and perspectives because we know this only makes us better. We strongly encourage women, persons of color, LGBTQIA+ individuals, persons with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply even if you do not meet 100% of the qualifications.

## About Zefr

## Company Overview
- **One-liner**: Zefr provides AI-powered brand safety, suitability, and viewability technology for social media platforms, enabling advertisers to navigate content risk and unlock performance across the feed.
- **Entity Type**: Private (growth-stage, backed by venture capital)
- **Headquarters**: Los Angeles, California, USA
- **Founded**: 2008
- **Founders**: Rich Raddon and Zach James

## Core Business
- **Primary industry/industries**: AdTech, Marketing Technology, Brand Safety & Suitability, AI/ML Content Classification
- **Target customers**: B2B — Enterprise brands, agencies, and advertisers running campaigns on major social platforms (Meta, TikTok, YouTube, Instagram)
- **Mission or purpose statement**: To help marketers move confidently through the chaos of social platforms with technology built to decode the feed — enabling brands to "be fearless in the feed."

## Products & Services
- **Zefr Platform Intelligence**: A multi-modal content classification engine that ingests video, audio, imagery, text, and metadata to provide frame-level accuracy for brand safety, suitability, misappropriation, AI-generated content, and viewability.
- **Activate and Verify**: Programmatic activation and verification for social platforms, available both pre-bid and post-bid, connecting planning data with performance metrics.
- **Custom Policy Moderation**: In-house content policy practitioners define custom brand models and guidelines, with human review for validation and escalation.
- **Zefr Media Services**: A managed media team that runs campaigns end-to-end using Zefr’s proprietary data and technology.
- **Zefr Labs**: An innovation arm building intelligence for emerging platforms, including how brands show up in AI and new media environments.
- **Data Solutions**: Cross-platform data ingestion and classification for deeper video understanding.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding not publicly disclosed; revenue is private
- **Notable Investors/Partners**: Deep, direct integrations with Meta, TikTok, YouTube, and Instagram. Zefr was selected as the first third-party brand safety partner on both TikTok and Meta.
- **Growth Signals**: 
  - First third party to receive MRC accreditation for content-level reporting of brand safety and suitability on YouTube (2026)
  - MRC accreditation for viewability & IVT (2025), offered to advertisers free of charge
  - Expanded capabilities from YouTube (2008) to Facebook/Instagram (2015) to TikTok (2021)
  - Continues to build for AI and emerging platforms via Zefr Labs

## Competitive Advantages
- **Social-first architecture**: Engineered from the ground up to understand nuances of video, audio, and text within complex social feeds — not retrofitted from legacy open-web tools.
- **Platform-native partnerships**: Deep, direct integrations with major platforms ensure data accuracy and privacy compliance.
- **Independent intelligence**: Zefr is not a media owner, so its interests align purely with advertisers, providing unbiased data and insights.
- **Frame-level accuracy**: Multi-modal AI models trained for nuance, not keywords, enabling deep classification at scale.
- **First-mover accreditations**: First third-party MRC accreditation for content-level brand safety on YouTube (2026) and long-standing certifications.

## Strategic Focus
- **Current priorities**: Expanding content-level brand safety and suitability across all major social platforms; leading in viewability and IVT measurement; building intelligence for AI-generated content detection; and developing solutions for how brands show up in emerging AI platforms.
- **Growth direction**: Deepening platform integrations, scaling MRC-accredited metrics, and innovating through Zefr Labs to stay ahead of cultural and technological shifts in the social feed.

## Why Work Here
- **Culture highlights**: Zefr emphasizes a collaborative, inclusive environment with a focus on responsible marketing. The company values integrity, respect, and transparency — including a commitment to updating candidates at least once per week during the interview process.
- **Remote/hybrid/office policy**: Offers in-office, hybrid, and fully-remote work options.
- **Notable perks**:
  - Flexible Paid Time Off
  - Medical, Dental, and Vision Insurance with FSA Options
  - Company-Paid Life Insurance
  - Paid Parental Leave
  - 401(k) with Company Match
  - Professional Development Opportunities
  - 10 Paid Holidays
  - Summer Fridays (shorter work days on select Fridays during summer)
  - In-office lunches and free food
  - Optional in-person and virtual events, quarterly happy hours, team building, volunteer opportunities
- **Interview process**: Typically includes a Recruiter Phone Screen, Hiring Manager Interview, and Team Interview (with a coding challenge for technical roles). Goal is to provide a decision within three weeks or less.

## Sources
1. [zefr.com](https://zefr.com/about/company)
2. [zefr.com](https://zefr.com/)
3. [zefr.com](https://www.zefr.com/about/careers)
4. [zefr.com](https://zefr.com/about-us/culture)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/zefr)

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