---
title: 'Associate Customer Support Representative at DeleteMe'
canonical: 'https://feeny.ai/job/associate-customer-support-representative-deleteme-bengaluru-g0m6tg6acj8p'
type: 'job'
last_seen: '2026-09-10'
---

# Associate Customer Support Representative at DeleteMe

- **Company:** DeleteMe
- **Location:** Bengaluru, India
- **Compensation:** INR 500k–INR 700k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-30
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.lever.co/deleteme/bcbdeefe-aa5b-41dc-a38a-fe90f8c885a6

## Job description

## About DeleteMe, The Online Privacy Company

DeleteMe is the online privacy company that makes easy-to-use tools for consumers and businesses to control what personal information companies, third parties, and what other people see about them online.

DeleteMe is a rapidly growing SaaS privacy business operating globally and remotely / WFH – we are the emerging leader based on # customers and $ revenues in a fast-growing nascent category of consumer and enterprise security Privacy Services. What we do - our mission - matters because we are restoring a sense of privacy, fairness, and control of personal data in the possession of others. Easier, simpler, control underpinned by a suite of new data privacy laws being passed worldwide will play a part in greater personal security, and freedom, and in stronger democracies in an era where data collection is at unprecedented levels. This is what our work and brand stand for and we are building a large, sustainable, for-profit business to catalyze this. We have strong B2C and B2B businesses with respective product offerings informed by feedback from an active customer base growing between 30% and 200% year/year. DeleteMe is well-capitalized: profitable for the last three years with an 8-figure balance sheet and large-scale venture firms as investors.

DeleteMe is led by a passionate team, backed by premier investment firms, and supercharged by a strong mission to empower consumers with privacy.

Job Summary: The Associate Customer Support Representative reports directly to the Customer Support Team Lead. This role is responsible for interacting with existing and potential customers. After extensive training in this role, the Associate Customer Support Representative will respond to support requests via Zendesk to resolve support concerns and answer pre-sale inquiries.

Job Schedule & Work Environment:

- Employees will work 11 am to 8 pm  EST Monday to Friday

- Must have a minimum of 1 year of call center or other support experience interacting with US customers

Job Responsibilities

- Educate customers on privacy best practices

- Document information about the case, resolution, or feedback in order to help inform the strategic direction of the company

- Partner with internal teams to resolve complex issues while championing our customers’ needs throughout the process

- Resolve inquiries received via web, email, phone, and internal ticketing system within department and team service level goals

- Identify potential user interface issues

- Elevate customer issues that cannot be resolved to the DeleteMe Support team lead.

Job Requirements:

- Previous experience in customer support or a similar role

- Strong communication and interpersonal skills, including written skills

- Adept in troubleshooting, problem-solving, and critical thinking

- Passion for learning and an ability to communicate complex issues in a clear and educational

- manner

- Ability to adapt to rapid changes in the workplace

- Proficient in using technology and navigating multiple systems

## What We Offer

- Comprehensive health benefits – Group Medical Coverage (GMC),Personal accident insurance and group term life insurance

- Flexible work schedule

- Provident Fund (PF)

- Gratuity

- Night Shit Allowance

- Food Allowance

- Cab Allowance

- Paid time off – 18 days of earned leave annually to rest and recharge.

- Sick leave – 12 days per year to support employee health and well-being.

- Company-paid holidays – 10 national and festival holidays annually.

- Parental leave benefits – 26 weeks of maternity leave, 2 weeks of paternity leave, and adoption leave as per company policy.

- Childcare expense reimbursement – Supporting working parents.

- Learning and development support – Complimentary access to Udemy for continuous learning and professional growth.

- Annual performance bonus

## About DeleteMe

## Company Overview
- **One-liner**: DeleteMe removes personal information from data broker sites and search engines to help individuals and organizations protect their privacy and reduce identity theft, spam, stalking, and cybersecurity threats.
- **Entity Type**: Private (Series A)
- **Headquarters**: Boston, Massachusetts, United States
- **Founded**: 2010
- **Founders**: Rob Shavell, Eugene Kuznetsov, Andrew Sudbury

## Core Business
- **Primary industries**: Data Privacy, Personal Data Removal, Cybersecurity
- **Target customers**: B2B (enterprises, public sector, SMBs) and B2C (individuals)
- **Mission**: “To provide everyone with the power to control their digital identity.”

## Products & Services
- **[DeleteMe Service](https://joindeleteme.com/)**: A subscription-based service that continuously scans data broker sites and search engines to remove personally identifiable information (PII). Customers submit their details, and DeleteMe’s privacy experts and proprietary technology handle opt-outs and removals year-round.
- **DeleteMe Business Solutions**: Enterprise and public sector plans for organizations to protect executives, employees, and customers from data exposure, identity theft, and targeted harassment.
- **Privacy Advisor Services**: Expert-led removal management and reporting, with detailed reports delivered to customers within seven days of enrollment.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total funding $6.5 M (Series A, July 2011)
- **Notable Investors**: Not disclosed (2 investors participated in Series A)
- **Growth Signals**: 
  - 159 employees (+30.8% year-over-year, +57 people)
  - Over 141 M successful opt-out removals completed
  - Remote-first workforce across 8 countries (US, India, Colombia, Dominican Republic, Spain, Portugal, Mexico, Ireland)
  - Headcount growth of 30.8% YoY; LinkedIn followers up 49.2% annually

## Competitive Advantages
- **Category leader**: Longest-running dedicated personal data removal service (since 2010); market-defining reputation
- **Hybrid approach**: Combines proprietary scanning technology with a team of trained Privacy Advisors, enabling comprehensive and manual opt-outs beyond automated tools
- **Proven scale**: Over 100 M listings removed; average exposure reduced substantially over a 2-year subscription
- **Remote-first global team**: Access to diverse talent and 24/7 coverage across time zones

## Strategic Focus
- **Expanding public sector and enterprise sales**: Active job postings for Public Sector Account Executives (SLED) and Enterprise Account Executives
- **Continuous innovation**: Investing in technology to evolve with digital tracking and data broker tactics; adding roles in security engineering, product management, and lifecycle marketing
- **Deepening business solutions**: Targeting organizations beyond individual consumers, with dedicated enterprise offerings

## Why Work Here
- **Culture**: Remote-only, collaborative, globally distributed workforce; passion for privacy and empowering users
- **Remote/Hybrid**: Fully remote (some roles have an in-office option in Boston, MA)
- **Perks & Benefits** (from [Careers page](https://joindeleteme.com/careers/)):
  - Comprehensive health, vision, dental insurance
  - 401k retirement plan
  - Paid parental leave
  - 20 days PTO + 11 company-paid holidays + birthday off
  - Work-from-home stipend, cell phone reimbursement, fitness membership reimbursement
  - Free DeleteMe Gold membership for employees and discounted plans for friends/family
- **Engineering culture**: Emphasis on security (hiring Security Engineer for SIEM platform), product management, and software engineering

## Sources
1. [joindeleteme.com/careers](https://joindeleteme.com/careers/)
2. [joindeleteme.com/about-us](https://joindeleteme.com/about-us/)
3. [linkedin.com/company/deleteme](https://linkedin.com/company/deleteme)
4. [joindeleteme.com](https://joindeleteme.com/)
5. [builtin.com/company/deleteme](https://builtin.com/company/deleteme)

## Other roles at DeleteMe

- [Event Operations Coordinator](https://feeny.ai/job/event-operations-coordinator-deleteme-medellin-a6ty91m3hxyt) — Medellín, Colombia
- [Enterprise, Customer Success Manager](https://feeny.ai/job/enterprise-customer-success-manager-deleteme-united-states-4txre2qf0j5d) — United States
- [Director, Growth](https://feeny.ai/job/director-growth-deleteme-united-states-81apn9waf2h1) — United States
- [Marketing Specialist, Public Sector (Federal + SLED)](https://feeny.ai/job/marketing-specialist-public-sector-federal-sled-deleteme-united-states-zxx57kpd9pm8) — United States
- [Public Sector Account Executive, SLED - New York](https://feeny.ai/job/public-sector-account-executive-sled-new-york-deleteme-united-states-d26pfdc99qxy) — United States
- [Devops Team Lead](https://feeny.ai/job/devops-team-lead-deleteme-boston-pq1m90sbexy3) — Boston, MA
- [Product Manager, Cybersecurity](https://feeny.ai/job/product-manager-cybersecurity-deleteme-boston-7gbd15mp2qag) — Boston, MA
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-deleteme-boston-hw427dpgf3ax) — Boston, MA
- [Privacy Advisor](https://feeny.ai/job/privacy-advisor-deleteme-boston-918b67b47m3d) — Boston, MA
- [Public Sector Account Executive, SLED - Boston, MA](https://feeny.ai/job/public-sector-account-executive-sled-boston-ma-deleteme-united-states-amhhs5wf6a3b) — United States