---
title: 'Associate Director, Client Services at Whalar Group'
canonical: 'https://feeny.ai/job/associate-director-client-services-whalar-group-new-york-5bh1kqw20gy4'
type: 'job'
last_seen: '2026-09-11'
---

# Associate Director, Client Services at Whalar Group

- **Company:** Whalar Group
- **Location:** New York, NY
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/whalarinc/jobs/6185470004

## Job description

Job Title: Associate Director, Client Services

Location: New York, NY

Start Date: ASAP

Whalar, part of Accenture Song is the leading, most awarded Creator and Social agency. We transform brands into cultural drivers by unlocking the full creative power of Creators.

We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable.

With hubs in London, Berlin, New York, and Los Angeles, our reach is global

About the role:

We're looking for an Associate Director, Client Services to lead the successful delivery and continued growth of some of Whalar's most important client partnerships. Sitting at the intersection of clients, creators, and cross-functional teams, you'll ensure exceptional campaign execution while serving as a trusted strategic advisor who consistently delivers outstanding client experiences.

You'll lead and develop a high-performing Client Services team, driving operational excellence, mentoring future leaders, and creating an environment where both people and campaigns thrive. Beyond campaign delivery, you'll help shape account growth, contribute to new business opportunities, and champion the evolving creator economy by bringing fresh thinking, industry knowledge, and creative solutions to every client engagement.

Success in this role means building lasting client relationships, developing exceptional talent, and delivering creator marketing programs that produce measurable business impact.

Here’s what you’ll do day-to-day:

- Act as a senior liaison with our clients, content creators, cross functional teams and other partners, ensuring the delivery of flawless campaigns through exemplary client service
- Manage the team’s day-to-day tasks and operations of campaign delivery, with support from Director
- Be a positive, solutions-first role model and expertly mentor, train and develop team members through robust career pathing
- Competently and confidently deliver campaigns across all social media & content platforms, mainly TikTok, Instagram, and YouTube
- Maintain project workflow tools (e.g. Echo, trackers), templates and ensure no silos between project teams
- Assist team in creator negotiations (where applicable) with support from Director
- Manage all contracting alongside the Business Affairs team and creators/agents
- Track budgets and financial tracking on all spends, ensuring budgets are fully optimized, responsible for campaign reconciliation
- Work alongside the Measurement, Media & Analytics team to build campaign wrap reports and other ad-hoc reporting deliverables
- Maintain a pulse on all things social media: the landscape, creator news, emerging platforms, creators, trends, etc.
- Support in new business pitches
- Have high trust with leadership and showcase exceptional client and objection-handling skills, able to serve as a point of escalation

Here’s what we’re looking for:

- 5+ years’ agency or brand experience, including team management
- Have strong detail-oriented communication, organizational and interpersonal skills
- Have a solid understanding of the creator economy, social media advertising ecosystem and an insatiable appetite for learning about industry innovations
- Appreciate and understand the value of top quality creativity
- Be a curious self-starter with a problem-solving mindset and a proactive, can do attitude
- Experience with gaming brands and creators is a plus
- Proven track record of successful program delivery and account growth with large customer accounts
- Great management skills, a natural leader and motivator of people

The salary for this position is $100,000 USD per year. This is a fixed salary and is not subject to negotiation. In addition to base pay, you'll be eligible for our comprehensive benefits package, which includes healthcare, paid time off, and other company benefits.

Our values:

At Whalar, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers.

The perks:

Whalar provides flexible benefits and collaborative work environments/experiences, so employees can work productively in a setting that best and uniquely suits their needs.

- Medical, Dental, Vision
- 25 days of PTO + Sick days + Winter break
- Monthly phone/internet reimbursement
- Professional development stipend
- New joiner's Home office allowance
- Up to 16 weeks of paid parental leave
- Volunteer days
- Identity theft protection & Legal assistance
- Company Paid Life & Disability Insurance
- Voluntary Life Insurance Policy
- Voluntary Hospital and Critical Illness Insurance
- Voluntary Pet insurance
- Employee Resource Groups

Whalar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.

## About Whalar Group

## Company Overview
- **One-liner**: Whalar Group is a creator economy ecosystem comprising six companies — including a leading creator agency, talent management, technology, a gaming studio, a venture studio, and a physical creator campus — all built to liberate the creative voice and empower creators.
- **Entity Type**: Private (Bootstrapped)
- **Headquarters**: London, UK (with offices in Berlin, Chicago, Los Angeles, Málaga, New York, and Tallinn)
- **Founded**: 2016
- **Founders**: Neil Waller and James Street

## Core Business
- Primary industries: Creator economy, influencer marketing, talent management, advertising technology, gaming, venture building, education
- Target customers: B2B (brands, platforms, CMOs) and B2C (creators, talent)
- Mission: To liberate the creative voice and rid the world of meaningless marketing by creating a one-of-a-kind creator ecosystem

## Products & Services
- **Whalar**: A global, award-winning, full-service creator and social agency that unlocks the potential of creators, brands, and platforms.
- **Sixteenth**: A leading global 360° creator talent management company (“the home of good influence”) that builds careers and businesses of top creators through strategic partnerships.
- **Foam**: A digital creator operating system that validates success in a measurable way, bridging gaps between creators, managers, and brands.
- **The Lighthouse**: A first-of-its-kind physical creator campus where creators and their teams can learn, make, and belong.
- **Umi Games**: A gaming studio that connects brands to creators and builds immersive experiences within platforms like Fortnite.
- **Moby Ventures**: A venture studio that brings creators’ ideas for brands and products to life.
- **Business of Creativity**: An education and consultancy hub dedicated to helping individuals and companies unlock their creative potential to drive growth.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: ~300 employees globally (as of 2025) across six subsidiaries
- **Notable Investors/Partners**: Not disclosed; works with top global creators and renowned brands (names not specified in search results)
- **Growth Signals**: Expanded from a single influencer marketing agency to a group of six companies; launched a talent management arm (Sixteenth), a physical campus (The Lighthouse), a gaming studio (Umi Games), a venture studio (Moby Ventures), and a technology platform (Foam); won major industry accolades; operates across the US, UK, Germany, Spain, and Estonia.

## Competitive Advantages
- **Unique ecosystem**: No other company offers the same end-to-end support for creators — from agency and talent management to technology, gaming, physical spaces, and venture building.
- **Deep creator trust and proximity**: Whalar Group positions itself as the entity that “gets creators” better than anyone, with unmatched understanding and relationships.
- **Independence**: Remains fiercely independent, allowing long-term bets and creative freedom.
- **Diversified revenue streams**: Multiple business lines (agency fees, talent commissions, software subscriptions, gaming partnerships, venture equity, education) reduce risk.

## Strategic Focus
- **Scale the ecosystem**: Continue integrating the six companies to provide a seamless creator journey.
- **Expand the physical campus**: The Lighthouse is a flagship initiative to deepen creator relationships and foster community.
- **Technology investment**: Foam is positioned as the operating system for the creator economy, likely a key growth driver.
- **Global footprint**: Grow presence in existing hubs (US, UK, Europe) and potentially enter new markets.

## Why Work Here
- **Culture**: Emphasizes diversity, inclusion, and employee well-being. Six employee resource groups support people of different races, religions, sexual orientations, gender identities, and more.
- **Work model**: Hybrid/remote-friendly — employees have home office reimbursement and monthly phone/internet stipends. Offices in Berlin, Chicago, London, Los Angeles, Málaga, New York, and Tallinn.
- **Perks**: 25 days paid vacation + office closure between Christmas and New Year’s; generous parental leave; 401(k) with 4% matching (US) and pension (UK); professional development stipend; one week of paid volunteer time; home office setup reimbursement.
- **Impact**: Work with top creators and global brands, directly shaping the future of the creator economy.
- **Growth opportunities**: The company is expanding rapidly across multiple verticals, offering career mobility and the chance to work on innovative projects (e.g., gaming, physical campus, venture studio).

## Sources
1. [whalargroup.com](https://whalargroup.com/) – Company overview and ecosystem
2. [whalargroup.com/careers](https://whalargroup.com/careers/) – Careers page with perks and culture
3. [whalargroup.com/our-story](https://whalargroup.com/our-story/) – Founders, history, employee count, locations
4. [job-boards.greenhouse.io/whalarinc](http://job-boards.greenhouse.io/whalarinc) – Current job openings
5. [whalar.com/about](https://www.whalar.com/about) – Additional details on Whalar agency and group structure

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