---
title: 'Associate Director, Client Success at Hello Heart'
canonical: 'https://feeny.ai/job/associate-director-client-success-hello-heart-united-states-zf5a7s61gcks'
type: 'job'
last_seen: '2026-09-13'
---

# Associate Director, Client Success at Hello Heart

- **Company:** Hello Heart
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-08-17
- **Last confirmed live:** 2026-09-13
- **Apply:** https://www.helloheart.com/about/careers?gh_jid=8722132002

## Job description

About Hello Heart:

Hello Heart is on a mission to make heart attacks a thing of the past.

We’re an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events before they happen—identifying risk up to 10 days in advance versus 10 years in traditional clinical models.

This is already working at scale. Hello Heart has been shown to reduce inpatient hospital days by 47% and deliver ~$1,800 in annual savings per member. Hello Heart is the cardiac prevention partner to over 80% of large U.S. health plans and serves hundreds of public and private employers.

We’re defining how the #1 cause of death—heart disease—is managed in the AI era. Join us.

## About the Role

Hello Heart is looking for an Associate Director, Client Success to lead and grow relationships with our public sector health care clients. In this role, you will own strategic accounts end to end, driving retention, revenue growth, adoption, and long-term partnership value.

Reporting into our Vice President Client Success, Public Sector, you will serve as a trusted advisor to executive stakeholders across health systems, payers, and public sector organizations. You will bring together commercial strategy, client relationship management, and measurable client impact to help ensure Hello Heart delivers meaningful outcomes for the organizations and people we serve.

This role is ideal for someone who can navigate complex accounts, influence senior stakeholders, and turn client needs into clear growth strategies.

## Responsibilities

- Develop and execute strategic account plans that drive revenue growth, client adoption, retention, and market expansion
- Own renewals, upsell, and expansion opportunities across assigned high-value accounts
- Identify and pursue new use cases, departments, service lines, and expansion opportunities within existing accounts
- Serve as the primary point of contact for executive stakeholders, including C-suite, clinical, procurement, and operational leaders
- Build trusted relationships that position Hello Heart as a critical partner in client success
- Lead business reviews with senior stakeholders to align on performance, outcomes, priorities, and long-term strategy
- Manage complex renewal cycles, multi-stakeholder procurement processes, and public sector decision-making pathways
- Partner cross-functionally with Product, Clinical, Marketing, and Operations to deliver strong client experiences and outcomes
- Share market feedback and customer insights to inform product, client success, and go-to-market strategy
- Track account performance against key metrics and proactively identify retention risks, opportunities, and mitigation plans
- Travel up to 40% to support client engagement, executive relationship building, and strategic account growth

## Qualifications

- Demonstrated fluency using AI tools and agents to execute workflows, analyze information, improve productivity, and independently evaluate and refine outputs
- 7+ years of experience in enterprise sales, strategic account management, client success, or management consulting
- Proven experience managing complex, high-value health care accounts, preferably across public sector or other regulated environments
- Strong experience engaging, advising, and influencing C-level health care stakeholders
- Deep understanding of health systems, payers, public sector health care ecosystems, procurement processes, and renewal cycles
- Strong strategic thinking, account planning, revenue ownership, and business review capabilities
- Excellent communication, negotiation, executive presence, and stakeholder management skills
- Experience working cross-functionally in fast-paced, matrixed organizations
- Bachelor’s degree required. Master of Business Administration, Master of Public Health, or equivalent advanced degree preferred

The US base salary range for this full-time position is $160,000-$195,000. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the salary only, and do not include equity or benefits. Hello Heart has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at Hello Heart, check out our [Instagram page](https://www.instagram.com/helloheartapp/).

## About Hello Heart

## Company Overview
- **One-liner**: Hello Heart is a digital therapeutics company focused exclusively on preventing and managing heart disease through AI-powered coaching, connected devices, and behavioral science.
- **Entity Type**: Private (Series D)
- **Headquarters**: Menlo Park, California (Silicon Valley) with additional offices in Tel Aviv, Israel; New York City; and Austin, Texas [helloheart.com](https://www.helloheart.com/about/company)
- **Founded**: 2013
- **Founders**: Maayan Cohen (CEO) and Michal Gutman [helloheart.com](https://www.helloheart.com/about/company)

## Core Business
- **Primary industry**: Digital Therapeutics / Healthcare IT
- **Target customers**: B2B (employers, health plans, health systems) — the solution is distributed through benefits programs; end users are individuals managing hypertension and cardiovascular risk.
- **Mission or purpose statement**: "Taking on the number one cause of death" — empowering people to manage their heart health and change the future of heart health for good. [helloheart.com](https://www.helloheart.com/about/company)

## Products & Services
- **Hello Heart Program (Digital Therapeutic)**: An app-based program combining a free blood pressure monitor with AI-powered guidance, personalized coaching, medication tracking, and behavioral science to help users lower and manage their blood pressure. The program is clinically validated and has demonstrated a 47% reduction in inpatient hospital days and $1,709 in savings per member per year. [helloheart.com](https://www.helloheart.com/)
- **Nia (AI Health Assistant)**: An AI-powered assistant designed to help members understand heart health questions between visits, operating within clinician-informed safety guardrails for accuracy and safety. [helloheart.com](https://www.helloheart.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: **$138M total funding raised through Series D** [helloheart.com](https://www.helloheart.com/about/careers)
- **Notable Investors/Partners**: Member of the American Heart Association Innovators’ Network, American College of Cardiology Industry Advisory Forum, and CVS Health Point Solutions Management program. [helloheart.com](https://www.helloheart.com/about/company)
- **Growth Signals**: More than **225 global employees** and over **452K subscribers** served. The company is expanding its AI capabilities with the launch of "Nia" and has a growing commercial presence across the U.S. [helloheart.com](https://www.helloheart.com/about/careers)

## Competitive Advantages
- **Exclusive focus on heart disease**: Hello Heart is the only digital therapeutics company to focus exclusively on heart disease, giving it deep domain expertise and a highly tailored product.
- **Proven clinical and financial ROI**: Published outcomes show 47% fewer inpatient hospital days and significant per-member cost savings, making the value proposition clear to employers and health plans.
- **AI-first approach with safety guardrails**: Their AI assistant "Nia" is purpose-built for heart health and operates within clinician-defined boundaries, balancing innovation with patient safety.
- **Connected device integration**: Providing a free blood pressure monitor removes barriers to entry and ensures accurate data collection.

## Strategic Focus
- **AI for behavior change and risk detection**: Hello Heart is investing heavily in AI to deliver more personalized, real-time support and to proactively identify risk signals.
- **Scaling commercial partnerships**: Through partnerships with major health plans (e.g., CVS Health), employers, and health systems, the company aims to expand its reach to millions more at-risk individuals.
- **Data privacy leadership**: The company emphasizes that it will "never sell our members' health information," positioning privacy as a core brand value in a sensitive market. [helloheart.com](https://www.helloheart.com/)

## Why Work Here
- **Mission-driven impact**: Employees work on a product that directly addresses the leading cause of death globally, offering a strong sense of purpose. The company culture is described as "transparent and collaborative" with a strong team "driven to change how patients manage their health." [helloheart.com](https://www.helloheart.com/about/company)
- **Growth and ownership**: Each team member receives an equity package ("stock options makes each of our employees real partners"), and the company emphasizes challenge and career growth. [helloheart.com](https://www.helloheart.com/about/careers)
- **Benefits**: Full medical, dental, and vision coverage for U.S. employees and dependents; unlimited PTO; and an annual company-wide offsite for all team members. [helloheart.com](https://www.helloheart.com/about/careers)
- **Work model**: The company has offices in multiple cities (Menlo Park, Tel Aviv, New York, Austin), but specific remote/hybrid policy details are not publicly stated on their careers page. [helloheart.com](https://www.helloheart.com/about/company)
- **Engineering culture**: With a Chief Technology and Product Officer leading product development, the company uses AI and connected devices, offering a compelling environment for engineers and data scientists in healthcare tech.

## Sources
1. [Hello Heart - About/Company](https://www.helloheart.com/about/company)
2. [Hello Heart - Careers Page](https://www.helloheart.com/about/careers)
3. [Hello Heart - Official Site](https://www.helloheart.com/)
4. [Hello Heart - Job Listings (Greenhouse)](https://job-boards.greenhouse.io/helloheart)

## Other roles at Hello Heart

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- [Director, Labor Sales](https://feeny.ai/job/director-labor-sales-hello-heart-menlo-park-california-4tsnr5btxedz) — Menlo Park California, United States
- [Director, Clinical Researcher](https://feeny.ai/job/director-clinical-researcher-hello-heart-united-states-nrxrb10hzyvh) — United States
- [Deputy General Counsel, Product](https://feeny.ai/job/deputy-general-counsel-product-hello-heart-united-states-t4veq1qxzy05) — United States
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