---
title: 'Associate Director, Commercial Operations at Mirum Pharmaceuticals'
canonical: 'https://feeny.ai/job/associate-director-commercial-operations-mirum-pharmaceuticals-zug-8badj97bpf21'
type: 'job'
last_seen: '2026-10-14'
---

# Associate Director, Commercial Operations at Mirum Pharmaceuticals

- **Company:** Mirum Pharmaceuticals
- **Location:** Zug, Switzerland
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-14
- **Apply:** https://job-boards.greenhouse.io/mirumpharmaceuticals/jobs/5261803007

## Job description

## MISSION

Mirum Pharmaceuticals is a biopharmaceutical company dedicated to transforming the treatment of rare diseases. We are passionate about advancing scientific discoveries to become important medicines for rare disease patients. We are collaborative, creative, and experienced professionals and we’re looking to augment our team with other individuals who embody our values: care, be real, get it done, and have fun, seriously.

## POSITION SUMMARY

The Associate Director Commercial Operations will support commercial decision-making and execution through robust forecasting, commercial insights, market research, competitive intelligence, and effective sales operations.

Key areas of responsibility include commercial forecasting, Sales Incentive Plan management, Veeva CRM administration and field-force support, territory design, segmentation and targeting, Sales Force Effectiveness, as well as the coordination of market research and competitive intelligence activities.

The successful candidate will be a hands-on Commercial Operations professional with strong analytical capabilities, sound commercial judgment, and excellent business partnering skills. As a collaborative team player, this person will work closely with Brand Leads, Country General Managers, Commercial and Sales Leadership, Finance, Market Access, Medical, and external partners in a dynamic, entrepreneurial biotech environment.

This is an ideal opportunity for someone who combines strategic thinking with operational excellence, enjoys building and improving processes in a fast-moving environment, and is willing to go the extra mile to help the business succeed.

This position requires an onsite presence in Zug, offering the opportunity to be deeply integrated into Mirum’s company culture. Remote working is permitted in accordance with Mirum policy and as agreed with the reporting manager.

## JOB FUNCTIONS/RESPONSIBILITIES

Forecasting & Business Planning

- Lead the development, maintenance, and continuous improvement of commercial forecasting models across brands and countries.
- Partner with Country General Managers, Brand Leads, Finance, and Commercial Leadership and facilitate the creation & update of country level mid & long-range forecasts
- Ensure forecasts are transparent, assumption-driven, well documented, and aligned with Finance and Commercial Leadership.
- Identify key forecast risks and opportunities and provide clear recommendations to support business decisions.

Market Research & Competitive Intelligence

- Partner with Brand Leads and Commercial Leadership to define research and competitive intelligence priorities aligned to key business questions.
- Develop research briefs, select methodologies, manage RFPs, evaluate vendor proposals, and oversee projects from briefing to final delivery.
- Support qualitative and quantitative research including market assessments, customer insights, patient journeys, ATUs.
- Monitor competitive landscape across public sources (competitor activity, clinical trials, regulatory updates, congresses, investor materials, market access developments, and commercial signals).
- Translate findings and competitive developments into actionable commercial implications for brand strategy, forecasting, launch planning, and decision-making.
- Ensure compliance with internal legal, procurement, compliance, and pharmacovigilance requirements.

Sales Operations

- Manage Sales Incentive Plans for country sales teams, including plan design, target setting, performance tracking, calculation, reconciliation, communication, exception management and coordination of payouts in partnership with key stakeholders.
- Own the commercial administration of Veeva CRM for Mirum International, including users, territories, targeting lists and relevant field configurations; provide first-level support and coordinate testing and roll-out of system enhancements with US counterparts.
- Support territory design, field-force deployment and roster management, ensuring alignment with market potential, patient populations, referral pathways and commercial priorities.
- Support & facilitate segmentation and targeting process, translating strategic customer priorities into actionable target lists, call plans and CRM execution.
- Develop Sales Force Effectiveness KPIs and provide insights on territory performance, customer coverage, reach/frequency, CRM adoption and field execution.
- Support field-force onboarding, CRM training, launch readiness and continuous improvement of Sales Operations processes and governance.

## QUALIFICATIONS

Education /Experience:

- Bachelor’s degree required, Master a plus, preferably in Business, Finance, Economics, Data Sciences or a related field.
- >5 years of experience in pharmaceutical, biotech or life sciences Commercial Operations, Sales Operations, Commercial Excellence or a related function.
- Demonstrated hands-on experience in commercial forecasting and working with senior commercial stakeholders, experience with Veeva CRM administration, Sales Incentive Plans, territory alignment, segmentation and targeting, and field-performance reporting, Experience in managing market research projects and generating competitive insights.

Knowledge, Skills and Abilities:

- Advanced Excel and forecasting model development skills.
- Hands-on experience administering Veeva CRM/Salesforce.
- Strong analytical capabilities and experience developing commercial dashboards and visualizations, preferably using Power BI.
- Experience with Snowflake or similar cloud-based data platforms is a plus.
- Ability to work with commercial datasets including sales, account, CRM, market access, market research and performance data.
- SQL knowledge and familiarity with VBA, Python and effective use of AI-enabled tools are desirable.
- Familiarity with pharmaceutical secondary data, claims, prescription, CRM and/or patient-level data is beneficial.
- Collaborative, hands-on team player with strong business partnering skills; comfortable operating in ambiguity, challenging assumptions and thinking creatively.

## #LI-HYBRID

Mirum Pharmaceuticals is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and Local laws that prohibit employment discrimination on the basis of race, age, national origin, ethnicity, religion, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability, veteran’s status or any other classification protected by applicable State/Federal/Local laws.

Mirum Pharmaceuticals provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.

## About Mirum Pharmaceuticals

## Company Overview
- **One-liner**: Mirum Pharmaceuticals is a global biopharmaceutical company focused on developing and delivering treatments for rare liver diseases affecting children and adults with significant unmet medical needs.
- **Entity Type**: Public (NASDAQ: MIRM)
- **Headquarters**: Foster City, California, USA
- **Founded**: 2018
- **Founders**: Not publicly listed as individual founders; the company was established by a leadership team with deep rare disease and biotech experience who identified a deprioritized therapy for Alagille syndrome and moved decisively to advance it.

## Core Business
- **Primary industry/industries**: Biotechnology / Rare Disease Pharmaceuticals
- **Target customers**: Healthcare providers, patients, and families affected by rare liver diseases (Alagille syndrome, Progressive Familial Intrahepatic Cholestasis, and other cholestatic conditions); B2B relationships with payers, distributors, and healthcare systems globally.
- **Mission or purpose statement**: "Relentlessly Rare" — focused on conditions where the burden is profound and the need is greatest, combining deep expertise with disciplined execution to advance meaningful medicines for people around the world.

## Products & Services
- **LIVMARLI® (maralixibat)**: An oral, once-daily ileal bile acid transporter (IBAT) inhibitor approved for the treatment of cholestatic pruritus in Alagille syndrome (ALGS) and Progressive Familial Intrahepatic Cholestasis (PFIC). Approved in multiple regions including the US and Europe. Additional development programs are underway.
- **Pipeline Programs**: A broad pipeline of investigational medicines targeting significant unmet needs in rare liver diseases, including additional indications for LIVMARLI and other early-stage programs.

## Market Standing
- **Valuation/Market Cap**: As of mid-2025, Mirum’s market capitalization is approximately $1.5–$2.0 billion (fluctuating with stock price; check current data on [ir.mirumpharma.com](https://ir.mirumpharma.com/overview/default.aspx)).
- **Key Metric**: Annual Revenue — Mirum generates revenue from commercial sales of LIVMARLI. In 2024, the company reported total revenue of approximately $290 million (preliminary figure; verify in latest 10-K). The company has transitioned from a development-stage to a commercial-stage biotech.
- **Notable Investors/Partners**: Public institutional investors; key partners include clinical sites, patient advocacy groups (e.g., Alagille Syndrome Alliance, PFIC Network), and global distribution partners for international markets.
- **Growth Signals**: Three approved medicines in its portfolio; global footprint with offices in North America and Europe; expanding pipeline with additional clinical programs; consistent revenue growth from LIVMARLI; growing commercial presence in Europe and other regions.

## Competitive Advantages
- **First-in-class / Best-in-class therapy**: LIVMARLI is the first and only approved treatment for cholestatic pruritus in Alagille syndrome, addressing a critical unmet need with no prior approved therapies.
- **Deep rare disease expertise**: The leadership team has extensive experience in rare disease drug development, regulatory strategy, and commercialization, allowing the company to navigate complex pathways efficiently.
- **Patient-centric culture**: Mirum embeds patient and family voices directly into development and commercial strategy, ensuring therapies meet real-world needs.
- **Disciplined execution**: The company was founded with a single deprioritized asset and rapidly advanced it to approval, demonstrating agility and focus.

## Strategic Focus
- **Expand global access**: Continuing to secure regulatory approvals and market access for LIVMARLI and other pipeline assets across North America, Europe, and other regions.
- **Advance pipeline**: Pursuing additional indications for LIVMARLI and developing new therapies for other rare liver diseases with high unmet need.
- **Deepen patient engagement**: Strengthening relationships with patient communities and advocacy groups to inform research, development, and commercialization.
- **Build commercial infrastructure**: Expanding commercial, medical affairs, and patient services teams globally to support growing product portfolio.

## Why Work Here
- **Mission-driven culture**: Mirum’s core values — "Care, Be Real, Get It Done, and Have Fun, Seriously" — foster a collaborative, high-performance environment where employees are empowered to bring their authentic selves to work.
- **Flexible work environment**: The company supports flexible ways of working, with offices in Foster City (global HQ), Basel (Switzerland), and Zug (Switzerland), plus US Remote roles available for certain positions. Arrangements vary by role.
- **Comprehensive benefits**: 100% employee medical premium coverage (with 100% dependent medical contributions), 4% 401(k) match with immediate vesting, 15% Employee Stock Purchase Plan, four weeks of PTO starting day one, company holidays including a winter shutdown, paid parental leave, up to $5,000 annual tuition reimbursement, and an Employee Assistance Program.
- **Collaborative community**: Regular "Coffee and Chats" and bi-weekly "Lunch Connections" foster cross-functional dialogue. Office environments are designed for connection with stocked snacks, beverages, and (in some locations) catered lunches and on-site baristas.
- **Growth opportunity**: As a high-growth public company with approved products and an expanding pipeline, employees have significant opportunities to contribute to meaningful milestones and career development.

## Sources
1. [mirumpharma.com](https://mirumpharma.com/)
2. [mirumpharma.com/about-us/our-story/](https://mirumpharma.com/about-us/our-story/)
3. [mirumpharma.com/jobs/](https://mirumpharma.com/jobs/)
4. [ir.mirumpharma.com](https://ir.mirumpharma.com/overview/default.aspx)
5. [job-boards.greenhouse.io/mirumpharmaceuticals](https://job-boards.greenhouse.io/mirumpharmaceuticals)

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