--- title: 'Associate II, Donor Support at Ren' canonical: 'https://feeny.ai/job/associate-ii-donor-support-ren-hudson-by666jzhf4nx' type: 'job' last_seen: '2026-09-10' --- # Associate II, Donor Support at Ren - **Company:** Ren - **Location:** Hudson, OH - **Posted:** 2026-08-24 - **Last confirmed live:** 2026-09-10 - **Apply:** https://job-boards.greenhouse.io/renpsg/jobs/5398076008 ## Job description Job Title: Associate II Donor Support Department: Service Experience Level & Status P0 Non-exempt Position Description: The Associate II, Donor Support is a member of the Donor support team responsible for creating a positive experience for donors and financial advisors in their interactions with Ren, consistent with the Company’s goals and guiding principles. This individual will provide focused, consistent service to donors and financial advisors to enhance their philanthropic experience. This includes response to incoming calls to answer questions and resolve issues, onboarding new donors with an overview of the donor advised fund program requirements and a walk through of the online portal, and monitoring program requirements to help donors use their donor advised fund effectively. The individual will be required to demonstrate the ability to communicate clearly in both written and oral communications, work collaboratively within the organization, share best practices and aid in the continuous improvement of the services provided. Duties & Responsibilities: - Maintain relationships with donors throughout the life of their donor advised fund and investment account by educating donors on the business model. - Respond to inquiries raised by donors related to the use of their fund and/or investment account in a timely manner. - Respond in a timely manner and with accuracy to CRM cases from internal teams. - Assist donors and financial professionals with administration of their fund such as change in advisors, successor, death/divorce, gifting and granting. - Adhere to developed strategic solutions to meet the needs of donors and financial advisors. - Record all activity in CRM in accordance with established processes. - Provide support to internal operations and development teams in managing program requirements by reaching out to donors as needed. - Backup to the Associate, Administrative Support experience team as needed. - Basic knowledge and ability to use AI in day-to-day operations. - Other duties as assigned. Education & Experience: - Bachelor’s degree preferred - 3 or more years of customer service experience required - Salesforce or equivalent CRM experience preferred - Superior interpersonal, organizational and client service skills - Intermediate MS Office knowledge and experience - Possess a high level of professionalism and interpersonal skills to handle sensitive and confidential situations, including ones that require immediate attention. - Comfortable and confident speaking with donors, financial advisors, and all other external constituents Ren is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. ## About Ren ## Company Overview - **One-liner**: Ren provides technology and services to power donor-advised fund (DAF) programs for wealth management firms, institutions, and individual philanthropists. - **Entity Type**: Private (strategic investment from Bain Capital Tech Opportunities and Valeas Capital Partners in 2023) - **Headquarters**: Indianapolis, Indiana, United States (with additional offices in Hudson, Ohio) - **Founded**: 1987 (as Renaissance, Inc.; rebranded to Ren in 2021) - **Founders**: Not publicly available ## Core Business - Primary industry/industries: Financial services (philanthropic technology and donor-advised fund administration) - Target customers: B2B – wealth management firms, financial advisors, faith-based and community foundations, and other institutions. Also serves individual donors through Ren-powered programs. - Mission or purpose statement: “Our mission is to deliver the expertise, standards, and technology necessary to power growth and scale throughout the philanthropic economy.” ## Products & Services - **Ren DAF Platform**: A next-generation donor-advised fund platform that streamlines establishing, funding, and managing DAFs. Includes automated workflows and flexible giving options. - **Charitable Vehicles**: A complete set of charitable vehicles beyond DAFs (e.g., charitable trusts) to meet expanded donor needs. - **Enterprise Solutions**: Customized, turnkey DAF programs for large wealth management firms and institutions, including white-label options. - **Managed Services**: Administration, compliance, and client support services for firms that want to outsource DAF operations. ## Market Standing - **Valuation/Market Cap**: Not disclosed (received a strategic investment from Bain Capital Tech Opportunities and Valeas Capital Partners in 2023; amount not publicly available) - **Key Metric**: Over $35 billion granted to charities annually; more than $200 billion in charitable assets supported across 150+ unique DAF programs. - **Notable Investors/Partners**: Bain Capital Tech Opportunities, Valeas Capital Partners. Partners include over 150 wealth management firms and DAF program leaders. - **Growth Signals**: Multiple Ren-powered programs crossed the $10 billion mark in 2025. Acquired Pinkaloo Technologies (2021) and Stellar Technology Solutions (2023). Nearly 40 years of continuous operation and innovation. ## Competitive Advantages - **Longevity and Scale**: Nearly four decades of experience in philanthropic services; one of the largest DAF technology providers in the U.S. - **Integrated Platform**: Combines technology, administration, and compliance under one roof, reducing complexity for advisors and donors. - **Network Effects**: Powers ~50% of U.S. DAF assets, giving it a dominant position and deep integration with the wealth management ecosystem. - **Focus on Innovation**: Continuous investment in modern, user-friendly technology (e.g., automated workflows, mobile capabilities) to differentiate from legacy providers. ## Strategic Focus - **Growth and Scaling**: Expanding enterprise partnerships and deepening existing relationships to increase assets under management on the platform. - **Technology Modernization**: Further developing the platform to deliver a “world-class giving experience” for both advisors and donors. - **Product Expansion**: Adding new charitable vehicle types and services to meet evolving donor needs (e.g., complex trust administration). - **Talent Acquisition**: Actively hiring across product, engineering, marketing, and client services to support growth. ## Why Work Here - **Culture**: Emphasizes values like “Be bold and innovative,” “Be inclusive,” “Trust and empower,” and “Don’t settle.” Committed to diversity, equity, and inclusion. - **Remote/Hybrid Policy**: Hybrid and remote work options available for most positions; offices in Indianapolis (HQ) and Hudson, Ohio. - **Benefits**: Competitive health/dental/vision insurance, flexible PTO, paid parental leave, 401(k) with company match, free Calm subscription, monthly fitness reimbursement, professional development courses, and charitable giving opportunities. - **Engineering Culture**: Tech-focused leadership (CEO Joe Fisher joined in 2019 to usher in a tech-forward approach). Recent acquisitions of technology companies signal a strong commitment to product and engineering excellence. - **Awards**: Not specified in the provided data, but the company promotes a modern, employee-centric work environment. ## Sources 1. [reninc.com](https://www.reninc.com/) 2. [reninc.com/about-ren](https://www.reninc.com/about-ren/) 3. [reninc.com/careers](https://www.reninc.com/careers/) 4. [linkedin.com/company/reninc](https://www.linkedin.com/company/reninc) 5. [job-boards.greenhouse.io/renpsg](https://job-boards.greenhouse.io/renpsg) ## Other roles at Ren - [Associate, Charitable Compliance](https://feeny.ai/job/associate-charitable-compliance-ren-hudson-fa2ejnhsg696) — Hudson, OH - [Network & Security Engineer](https://feeny.ai/job/network-security-engineer-ren-hudson-pxtec9jdm6w3) — Hudson, OH - [Director, Enterprise Success](https://feeny.ai/job/director-enterprise-success-ren-remote-747f2avsxznp) - [Executive Assistant](https://feeny.ai/job/executive-assistant-ren-indianapolis-ekrhz9f6nkdv) — Indianapolis, IN - [HR Generalist](https://feeny.ai/job/hr-generalist-ren-hudson-3da786ng02dg) — Hudson, OH - [Senior Manager, Talent Acquisition](https://feeny.ai/job/senior-manager-talent-acquisition-ren-indianapolis-dv4gz3s27b68) — Indianapolis, IN