---
title: 'Associate Linux Support Engineer at Canonical'
canonical: 'https://feeny.ai/job/associate-linux-support-engineer-canonical-worldwide-wkkcetehdmfz'
type: 'job'
last_seen: '2026-09-11'
---

# Associate Linux Support Engineer at Canonical

- **Company:** Canonical
- **Location:** Worldwide
- **Work type:** remote
- **Posted:** 2025-02-10
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/canonical/jobs/6448444

## Job description

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring an Associate Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. This role is an opportunity for a hands-on engineer with eagerness to learn, a passion for Linux and open source technologies to work with some of the best people in the industry at Canonical.

We regularly solve interesting, technical problems. From triaging complex cloud environments, desktop and server issues, Linux kernel crashes we’ve never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and  customers. You will be accountable for delivering an outstanding technical support experience on the full technical stack at Canonical, across cloud, desktop and IoT. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. This is a globally remote role.

Location: This is a globally remote role.

## The role entails

- Working from your remote home office to provide technical support for employees.
- Being available to take ownership of new cases via telephone, email and web
- Acting as an internal customer advocate keeping them updated in a timely manner
- Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
- Contributing new knowledge base articles and maintaining existing articles, ensuring shared knowledge and lessons learned are available to customers.
- Drafting and distributing technical notices for internal and external communication.
- Prioritising your work in order to accomplish the most important and urgent tasks first
- Keeping on learning as our products and services grow and evolve
- Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix
- Maintaining regular communication and information exchange with the rest of the team, locally and remotely
- Identifying and suggesting any opportunities to provide a better service
- Participating in a regular weekend working rotation

## What we are looking for in you

- Exceptional academic track record from both high school and university
- Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
- Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
- Track record of going above-and-beyond expectations to achieve outstanding results
- Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
- Knowledge or basic hands-on experience on 2 or more of:
- Linux server administration
- Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
- Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
- Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
- Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
- Strong written and verbal English communication skills
- Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation
- Result-oriented, with a personal drive to meet commitments
- Ability to travel internationally twice a year, for company events up to two weeks long

Noting that we require and will perform a background check for this role.

Nice-to-have skills

- Experience supporting virtualized environments (KVM, Virtual Box, VMWare)
- Experience with other open-source desktop technologies
- Active contribution to open-source projects/forum/code

## What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues
- Priority Pass, and travel upgrades for long haul company events

## About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.[Whatever your identity, we will give your application fair consideration.](https://canonical.com/careers/diversity/identity)

#LI-remote

## About Canonical

## Company Overview
- **One-liner**: Canonical publishes Ubuntu and delivers trusted open source software, security, and support to enterprises worldwide.
- **Entity Type**: Private (founder-funded, bootstrapped)
- **Headquarters**: Not publicly available in provided sources (commonly reported as London, UK)
- **Founded**: 2004
- **Founders**: Mark Shuttleworth

## Core Business
- Primary industry: Enterprise open source software, cloud infrastructure, and security.
- Target customers: B2B – enterprises, cloud providers, developers, and government organizations.
- Mission statement: "We amplify the impact of open source" – helping people and organizations tap into the power of open source to develop new products with speed and confidence.

## Products & Services
- **Ubuntu**: The world’s most popular Linux distribution for desktops, servers, and IoT.
- **Ubuntu Pro**: A single subscription providing security maintenance, compliance features, and support for the entire open source portfolio.
- **OpenStack**: Canonical’s distribution of the open source cloud platform for private and hybrid clouds.
- **Kubernetes (MicroK8s, Charmed Kubernetes)**: Lightweight and production-grade Kubernetes solutions.
- **Landscape**: Systems management and compliance tool for Ubuntu deployments.
- **LXD**: System container manager for running full Linux systems in containers.
- **Netplan**: Network configuration utility for Linux.
- **Vanilla Framework**: Open source CSS framework developed by Canonical’s web and design teams.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total funding – not applicable (bootstrapped). Annual revenue – not publicly available.
- **Notable Investors/Partners**: Founder Mark Shuttleworth is the primary investor. Partners include major cloud providers and hardware vendors (not explicitly listed in provided sources).
- **Growth Signals**: Scaled engineering headcount from 600 to 950 engineers (per blog post). Remote-first since inception in 2004. Over 80 nationalities represented.

## Competitive Advantages
- **Ubuntu ecosystem**: De facto standard for cloud and developer environments.
- **Remote-first culture**: Fully distributed since 2004, attracting global talent.
- **Open source leadership**: Deep involvement in communities (OpenStack, Kubernetes, etc.) and strong brand trust.
- **End-to-end portfolio**: From OS to applications, with consistent security maintenance for up to 15 years.
- **Rigorous hiring**: Manual, human-reviewed process that prioritizes culture fit and potential.

## Strategic Focus
- Expand enterprise adoption of Ubuntu Pro and managed open source services.
- Maintain leadership in cloud, container, and edge computing.
- Strengthen security and compliance offerings for regulated industries.
- Continue investing in open source communities and upstream projects.

## Why Work Here
- **Remote-first**: Truly distributed company with no central office; team members work from anywhere.
- **Culture**: Values of reliability, accessibility, precision, and adroitness. Emphasis on collaboration and open source ethos.
- **Small teams, big impact**: Engineering organized into nimble squads (950 engineers across ~50 teams) prioritizing agility and deep expertise.
- **Diversity**: Team from over 80 nationalities; equal opportunity employer.
- **Career progression**: Focus on impact and potential over rigid experience thresholds; opportunities to shift roles if a better fit is found.
- **Perks**: Personal development budget, learning opportunities, and a global, inclusive environment.

## Sources
1. [canonical.com/careers](https://canonical.com/careers)
2. [canonical.com/company](https://canonical.com/company)
3. [job-boards.greenhouse.io/canonical](http://job-boards.greenhouse.io/canonical)
4. [canonical.com/blog/hiring-the-canonical-way](https://canonical.com/blog/hiring-the-canonical-way)

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