---
title: 'Associate Manager, Customer Operations at Virta Health'
canonical: 'https://feeny.ai/job/associate-manager-customer-operations-virta-health-remote-082337jwq8b8'
type: 'job'
last_seen: '2026-09-24'
---

# Associate Manager, Customer Operations at Virta Health

- **Company:** Virta Health
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-14
- **Last confirmed live:** 2026-09-24
- **Apply:** https://jobs.ashbyhq.com/virtahealth/3afe9129-e180-47d2-9960-e5984e257e6d

## Job description

Virta Health is on a mission to reverse metabolic disease in one billion people. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse metabolic disease in one billion people. As an Associate Customer Operations Manager, you'll help keep the operational foundation of Virta's customer experience running smoothly across launches and ongoing lifecycle changes. You'll take ownership of defined work across data operations, eligibility, user acceptance testing (UAT), quality assurance (QA), and customer configuration, partnering with teammates and cross-functional groups to ensure changes are accurate, timely, and well documented. Over time, you'll build independence in managing smaller, less complex initiatives while learning to identify risks, troubleshoot issues, and improve repeatable processes. This is a great opportunity for someone who enjoys detailed work, follows problems through to resolution, and wants to grow at the intersection of customer operations, healthcare data, and technical execution.

## Responsibilities

- Support customer data operations, including member-level outbound file feeds; SFTP setup, access, and issue resolution; data partner changes; and marketing contact or eligibility file ingestion.
- Execute UAT and QA for customer launches, product expansions, configuration changes, and product updates; clearly document results and drive identified issues to the appropriate resolution or escalation path.
- Support eligibility changes and escalations by validating customer and member data, investigating discrepancies, coordinating with internal partners, and promptly surfacing risks or blockers.
- Maintain accurate, audit-ready customer configuration documentation, data and file setup records, testing results, and internal trackers.
- Coordinate tactically with partners across Implementation, Client Success, Member Administration, Engineering and Data, Analytics, and other teams, providing clear context, status updates, and follow-through.
- Manage multiple assigned priorities while identifying recurring issues and recommending practical improvements that make Customer Operations processes more efficient, consistent, and reliable.

90 Day Plan Within your first 90 days at Virta, we expect you will do the following:

- Build a strong understanding of Virta's customer lifecycle processes, core systems, documentation standards, and quality expectations.
- Learn and begin executing core data operations workflows, including outbound file feeds, SFTP setup and troubleshooting, claims file setup, data partner changes, and marketing contact or eligibility file ingestion.
- Independently complete assigned UAT, QA, customer configuration, and smaller customer lifecycle changes with a high level of accuracy and appropriate manager support.
- Investigate common eligibility and data issues, validate relevant details, document findings clearly, and demonstrate sound judgment about when and how to escalate.
- Manage assigned work across multiple customers and priorities while meeting timelines and proactively communicating status, risks, dependencies, and blockers.
- Become a reliable cross-functional partner and identify at least one practical opportunity to make a recurring Customer Operations process more efficient, consistent, or scalable.

Must-Haves

- Approximately 2+ years of professional experience in operations, implementation, project coordination, technical support, or a related field; experience may be substituted by demonstrated independence and impact.
- Strong attention to detail and comfort working with structured data, spreadsheets, file specifications, and operational systems to produce accurate, high-quality work.
- Strong problem-solving skills, including the ability to investigate discrepancies, document findings, identify risk, and escalate effectively when support is needed.
- Ability to manage multiple priorities and collaborate across teams while meeting deadlines and communicating progress, dependencies, and blockers clearly.
- Demonstrates proactive use of AI tools to improve individual output and efficiency, along with the curiosity and learning agility to quickly build proficiency in new systems and processes.

Values-driven culture Virta’s company values drive our culture, so you’ll do well if:

- You put people first and take care of yourself, your peers, and our patients equally
- You have a strong sense of ownership and take initiative while empowering others to do the same
- You prioritize positive impact over busy work
- You have no ego and understand that everyone has something to bring to the table regardless of experience
- You appreciate transparency and promote trust and empowerment through open access of information
- You are evidence-based and prioritize data and science over seniority or dogma
- You take risks and rapidly iterate

Is this role not quite what you're looking for? [Join our Talent Community](https://jobs.ashbyhq.com/virtahealth/form/talent-community-form) and [follow us on Linkedin](https://www.linkedin.com/company/virta-health) to stay connected! Virta has a location based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $80,000 to $95,000. Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers. As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided. As a remote-first company, our team is spread across various locations with office hubs in Denver and San Francisco. Clinical roles: We currently do not hire in the following states: AK, HI, RI Corporate roles: We currently do not hire in the following states: AK, AR, DE, HI, ME, MS, NM, OK, SD, VT, WI. Virta uses Ashby as its applicant tracking system, which incorporates AI-powered tools (provided by OpenAI, AWS, and Google Gemini) in certain aspects of the recruiting process, including application review, candidate screening, and interview note taking; your data is not used to train AI models, and all final hiring decisions are made by Virta Health personnel. For more information, see Ashby's AI Terms at https://www.ashbyhq.com/resources/terms-ai-features #LI-remote

## About Virta Health

## Company Overview
- **One-liner**: Virta Health provides a clinically-proven, technology-enabled nutrition program to reverse type 2 diabetes, prediabetes, and obesity without medications or surgery.
- **Entity Type**: Private (Series E)
- **Headquarters**: San Francisco, California, USA (with an office in Denver, Colorado)
- **Founded**: 2014
- **Founders**: Sami Inkinen (CEO & Co-Founder)

## Core Business
- **Primary industry**: Healthcare / Digital Health / Chronic Disease Management
- **Target customers**: B2B2C — partners with health plans, employers, and government entities to offer the program to their members/employees; also serves patients directly.
- **Mission/purpose**: To reverse the health epidemic of diabetes and obesity by addressing root causes through a science-backed, personalized nutrition-first approach.

## Products & Services
- **Virta Treatment Program**: A continuous, remote care model combining personalized nutrition coaching, physician oversight, and behavioral support. The program uses AI and machine learning to provide real-time interventions and clinical guidance, helping members reduce or eliminate diabetes medications while improving blood sugar and achieving sustainable weight loss.

## Market Standing
- **Valuation**: Not publicly disclosed (last reported Series E round in 2022).
- **Key Metric**: Total funding of approximately $350M+ (from Series A through E); annual revenue is not publicly disclosed.
- **Notable Investors/Partners**: Investors include Founders Fund, Obvious Ventures, and others. Partners include major health plans and employers across the U.S.
- **Growth Signals**: Virta reports covering "hundreds of thousands" of U.S. lives. The company has been recognized as one of Inc.’s Best Workplaces (2025) and as one of the World’s Top HealthTech Companies (2025). In clinical trials, 94% of patients reduced or eliminated insulin use, and weight loss exceeded FDA benchmarks by nearly 150%.

## Competitive Advantages
- **Proprietary clinical evidence**: Landmark clinical trial — the largest type 2 diabetes reversal study — providing strong proof of efficacy.
- **Outcome-based risk model**: Virta puts 100% of its fees at risk based on clinical and financial outcomes, aligning incentives with partner organizations.
- **Technology + human touch**: Combines a data-driven, AI-powered platform with a dedicated team of physicians, health coaches, and behavioral experts for continuous, personalized care.
- **Nutrition-first approach**: Offers a powerful complement and alternative to weight-loss medications (GLP-1s), addressing root causes rather than just symptoms.

## Strategic Focus
- **Scaling partnerships**: Expanding reach with health plans, employers, and government entities to cover more lives.
- **Deepening clinical impact**: Continuing to publish research and refine the program for type 2 diabetes, prediabetes, and obesity.
- **Platform innovation**: Leveraging machine learning and data science to enhance real-time interventions and personalize the patient journey.

## Why Work Here
- **Mission-driven culture**: Employees are united by the goal of reversing chronic disease at scale. The company’s #1 priority is providing unparalleled care for patients.
- **Values**: Data-driven and scientific decision-making, trust and empowerment through open access to information, a focus on impact over busy work, and a commitment to continuous learning.
- **Work environment**: Hybrid model with offices in San Francisco (Financial District) and Denver (RiNo neighborhood). Flexible time off, 16 weeks paid parental leave, a 4-week paid sabbatical after 5 years, and a learning & development stipend.
- **Compensation & benefits**: Competitive equity program, 401(k) with employer match, fully subsidized medical/dental/vision for employees and one family member/friend, fertility benefits, and annual work-from-home and internet stipends.
- **Recognition**: Certified as a Great Place to Work (94% of employees say it’s a great place to work, vs. 57% at a typical U.S. company). Named to Fortune’s Best Workplaces in Health Care and Best Workplaces in the Bay Area lists.
- **Engineering & science focus**: The team is a blend of engineers, physicians, data scientists, and health coaches, with a strong emphasis on evidence and innovation.

## Sources
1. [Virta Health Careers Page](https://www.virtahealth.com/careers)
2. [Virta Health About Page](https://www.virtahealth.com/about)
3. [Virta Health Homepage](https://www.virtahealth.com/)
4. [Great Place to Work Profile](https://www.greatplacetowork.com/certified-company/7037189)
5. [Virta Health Jobs (Ashby)](https://jobs.ashbyhq.com/virtahealth)

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