---
title: 'Associate Manager, Enablement and Strategy at Tarro'
canonical: 'https://feeny.ai/job/associate-manager-enablement-and-strategy-tarro-kuala-lumpur-kqpsekbnpm5y'
type: 'job'
last_seen: '2026-11-06'
---

# Associate Manager, Enablement and Strategy at Tarro

- **Company:** Tarro
- **Location:** Kuala Lumpur, Malaysia
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-01-05
- **Last confirmed live:** 2026-11-06
- **Apply:** https://jobs.ashbyhq.com/tarro/08e83a93-1c7c-44fc-a878-5c9dbb261250

## Job description

## About Us

Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners. We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price. Tarro has been profitable for nearly a decade and seen 5x revenue growth in the past four years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023. To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us [here](https://www.tarro.com/)!

## What we’re looking for

We are looking for a bilingual Enablement & Strategy Associate Manager (Mandarin & English) to help elevate the capabilities and performance of our client-facing teams. This role is ideal for someone who is a fast learner, highly proactive, and excited to build programs and systems from the ground up. You will play a key role in strengthening how our teams operate by designing enablement initiatives, improving processes, and ensuring our teams are equipped to perform at a high level. You should be comfortable operating in a fast-moving environment with evolving priorities, and enjoy taking ownership of complex problems and turning them into practical, scalable solutions.

## What you’ll accomplish

- You will build the systems, programs, and playbooks that enable our client teams to deliver a best-in-class experience to restaurant partners.
- You will establish a culture of continuous learning by creating programs that encourage knowledge sharing, skill development, and operational excellence across teams.
- You will partner closely with product, engineering, and client support teams to ensure our teams stay ahead of product updates and evolving operational needs.
- You will design and implement performance measurement frameworks that evaluate agent performance, training effectiveness, and operational outcomes.
- You will create feedback loops that continuously improve training programs and operational processes.
- You will identify capability gaps across teams and design enablement initiatives that raise the overall quality of execution.
- You will drive high-impact operational initiatives that improve how our teams operate and scale.
- You will help build scalable infrastructure for training, documentation, and knowledge management.

Year 1 Deliverables Build and Scale the Training Function

- Design and implement Tarro’s end-to-end training and enablement strategy, starting with account executives.
- Establish the infrastructure for scalable learning — selecting and implementing the right LMS and knowledge base tools.
- Build modular training curriculums that can be easily localized or adapted for different teams and geographies.

Oversee Training Operations

- Own the onboarding experience for new hires — ensuring smooth ramp-up, clear milestones, and strong operational readiness.
- Develop train-the-trainer programs and empower internal leads to deliver training consistently.
- Track training completion, effectiveness, and performance improvement metrics to ensure measurable outcomes.

Enable Cross-Functional Scale

- Partner with Client Operations Support, Client Tech, CSM, Menu and SDR leads to identify skill gaps and build tailored enablement plans.
- Create and maintain alignment between product updates, process changes, and the training library.
- Work with Product Operations to ensure new feature rollouts are supported by timely, effective learning materials.

Drive Continuous Improvement

- Audit current training content, identify gaps, and lead the refresh cycle for process or feature updates.
- Use data from QA, performance dashboards, and call analysis to identify coaching opportunities.
- Champion a culture of continuous learning — embedding feedback loops and recognition for development.

## About You

- You have 2–4 years of experience in a high-intensity environment, such as management consulting, startups, private equity, or investment banking.
- You are bilingual in Mandarin and English, with strong written and verbal communication skills.
- You have demonstrated the ability to drive projects end-to-end with high ownership, ideally while managing or mentoring high-calibre teammates.
- You enjoy building things from 0 → 1 and are comfortable rolling up your sleeves to execute quickly.
- You are comfortable operating in fast-paced environments with ambiguity and rapid change.

Bonus Points

- You have experience in a consumer driven industry with a passion for the customer.
- You have experience building training programs, playbooks, or enablement systems.
- You have worked in fast-growing technology or startup environments.
- You have experience working cross-functionally with product, engineering, and operations teams.
- You have a roll up your sleeves mentality with current or prior experience working in a fast-paced, collaborative, highly ambiguous environment, frequently wearing more than one hat.

If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply! Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

## About Tarro

## Company Overview
- **One-liner**: Tarro builds technology that combines AI and human support to help independent restaurants increase revenue, reduce costs, and simplify operations through phone ordering, delivery management, and customer engagement tools.
- **Entity Type**: Private (Series B, last raised at a $450M valuation in 2022)
- **Headquarters**: San Francisco, California, USA (with additional offices in Menlo Park, New York, and Kuala Lumpur, Malaysia)
- **Founded**: 2015
- **Founders**: Steve Y. Lin (CEO) and Dennis Y. Lin (President)

## Core Business
- **Primary industry**: Restaurant Technology / Food Service SaaS
- **Target customers**: Independent and small-to-medium restaurant owners (B2B, SMB-focused)
- **Mission statement**: “To build technology that makes restaurant life less of a grind, and to bridge the gap between the joy of food for consumers and the bottom line for restaurant operators.”

## Products & Services
- **Tarro Phone Ordering Platform**: An AI-powered voice platform that handles incoming phone orders with three-second wait times, 99.5% order accuracy, and 5-10% lower labor expenses. Replaces or supplements part-time phone staff.
- **Tarro Delivery Management**: A solution that allows restaurants to manage their own delivery operations in-house, saving customers $10 on average per order compared to third-party delivery apps, with no commission fees.
- **Customer Engagement & Marketing Tools**: Features like automated text messaging to drive repeat orders and dinnertime demand, helping restaurants grow sales without additional staffing.

## Market Standing
- **Valuation**: $450M (as of 2022, when the company raised its first institutional funding round)
- **Key Metric**: Annual Recurring Revenue (ARR) of $46 million, having grown nearly 4x over the past two years; serves over 3,000 restaurants
- **Notable Investors/Partners**: General Catalyst (Steve Lin previously worked there); the company has walked away from a $200M buyout offer in the past
- **Growth Signals**: Quadrupled customer base of mom-and-pop restaurants; 1,300 total employees; recognized as one of Built In’s 2024 Best Places to Work; growing headcount across engineering, product, sales, and operations

## Competitive Advantages
- **Hybrid AI + Human Model**: Combines automated voice AI with a human “safety net” for complex orders, achieving 99.5% accuracy — higher than pure AI competitors
- **Deep Founder-Market Fit**: Founders grew up working in their family’s take-out restaurant for 10+ years, giving them firsthand understanding of operator pain points
- **Proven ROI for Customers**: Clients report 5-20% revenue increases, thousands in labor cost savings, and over 80% reduction in missed deliveries and complaints
- **Bootstrapped to Scale**: Built the company without outside capital for years, fostering a culture of resourcefulness and discipline before raising institutional funding

## Strategic Focus
- **Scaling the Platform**: Continuing to grow the customer base beyond 3,000 restaurants, with a focus on independent operators
- **Product Expansion**: Enhancing AI capabilities to handle more complex order scenarios and expanding delivery management features
- **Global Reach**: Leveraging international offices (Kuala Lumpur) for 24/7 operations and support
- **Talent Acquisition**: Actively hiring across engineering, product, sales, marketing, and voice platform operations to support growth

## Why Work Here
- **Culture**: Values include “think creatively,” “do more with less,” “high standards,” and “client-focused.” The team is described as ambitious technologists and restaurant insiders united by mission.
- **Remote/Hybrid Policy**: Flexible remote work environment built on trust and empowerment; employees work remotely, with four physical offices available.
- **Benefits**: Competitive compensation, health/vision/dental insurance, generous PTO, 401(K), parental leave, learning allowances, and family/childcare benefits.
- **Engineering Culture**: Leaders include alumni from Meta, Tesla, and MIT/Harvard; technology stack is modern and scalable; engineers are encouraged to have large, quick impact.
- **Recognition**: Named a Built In 2024 Best Place to Work, reflecting workplace excellence and employee satisfaction.

## Sources
1. [Tarro Official Site](https://www.tarro.com/)
2. [Tarro About Us](https://www.tarro.com/who-we-are)
3. [Tarro Careers Page](https://www.tarro.com/about-us/careers)
4. [Tarro Leadership Team](https://www.tarro.com/about-us/company)
5. [Built In Company Profile](https://builtin.com/company/tarro-0)

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