---
title: 'Associate Manager, Marketplace Strategy & Operations (In-app Experience) at DoorDash Australia'
canonical: 'https://feeny.ai/job/associate-manager-marketplace-strategy-operations-in-app-experience-doordash-03dbzzewhpnp'
type: 'job'
last_seen: '2026-10-18'
---

# Associate Manager, Marketplace Strategy & Operations (In-app Experience) at DoorDash Australia

- **Company:** DoorDash Australia
- **Location:** Sydney, Australia / Melbourne, Australia
- **Posted:** 2026-10-13
- **Last confirmed live:** 2026-10-18
- **Apply:** https://job-boards.greenhouse.io/doordashaustralia/jobs/8279393

## Job description

## About the Team

The Marketplace Strategy & Operations team at DoorDash is responsible for accelerating Marketplace growth, consumer engagement and retention. Using a customer-obsessed approach, we own market strategy, consumer affordability, the end-to-end DoorDash app experience and new value propositions. We are looking for a hands-on builder to curate a personalised and highly rewarding consumer experience, affecting the KPIs for consumers and merchants within the Strategy & Operations team.

## About the Role

We are hiring an Associate Manager to lead the in-app merchandising strategy to create a best-in-class consumer experience. You will be responsible for shaping how consumers discover, choose and order on the app by testing and scaling new features and surfaces, translating engagement and conversion data into actionable insights and managing the in-app experience for new merchant launches and seasonal Occasions. Your focus will be on creating and executing on a vision to sustainably grow the consumer base across Australia, whilst balancing long-term marketplace health and promotion spend.

This is a highly visible team with fast feedback loops, where ideas quickly turn into live experiences and impact can be seen in real time across consumer engagement, order growth and dollars earned for merchants. The initiatives you own will directly impact merchants from the Restaurants and New Verticals teams, and you will partner closely with the Product, Marketing, Ads & Promotions teams to deliver on your vision.

You will report into the Manager on our Marketplace Strategy & Operations team. This is a hybrid role, with 3 days in-office (Sydney / Melbourne)

You’re excited about this opportunity because you will…

- Strategise - create and execute the merchandising strategy for our consumers and merchants, considering in-app engagement, retention and order rates
- Build and execute - test and incorporate new product features in collaboration with international product and engineering teams and continually measure performance
- Collaborate daily with a broad team - you will lead Australia’s in-app experience, partnering with Sales, Marketing, Ads & Promotions teams to ensure Restaurant and New Verticals merchants meet their conversion and impression targets
- Analyse and lead - use quantitative and qualitative data to inform strategy, prioritize initiatives, define and track KPIs relating to merchandising effectiveness and communicate insights to senior stakeholders.
- Experiment - use a data-driven and customer-first approach to identify improvement opportunities and make our business 1% better everyday.

We’re excited about you because you will have…

- 5+ years of experience in consulting, strategy, operations, product, technology, banking, analytics or related experience
- A bias for action - you are a relentless and independent problem solver, are a “do-er” and can influence and challenge effectively, to execute creative solutions.
- Proven analytics skills - Intermediate SQL knowledge and competency with dashboards is required.
- Strong business acumen - you are able to identify the “so what” from data, interdependencies between performance metrics and translate them into operational strategy.
- Thought leadership - you will be able to apply a framework to break down ambiguous problems and conduct methodical deep-dives into drivers of the issue.
- Exceptional cross-functional leadership and ability to manage multiple workstreams at once

## About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at [Recruitment Scam Awareness - DoorDash](https://careersatdoordash.com/recruitment-scam-awareness) .

## About DoorDash Australia

## Company Overview
- **One-liner**: DoorDash Australia connects local consumers, merchants, and independent delivery contractors through a technology platform for ordering and delivering food, groceries, and other goods across Australia.
- **Entity Type**: Public subsidiary (Parent: DoorDash, Inc. – NASDAQ: DASH)
- **Headquarters**: Melbourne, VIC, Australia (with additional office in Sydney)
- **Founded**: 2013 (global); Australian operations launched in 2020
- **Founders**: Tony Xu, Stanley Tang, Andy Fang, Evan Moore

## Core Business
- **Primary industry**: Logistics, freight and delivery services; local commerce platform
- **Target customers**: B2B (merchants, restaurants, retailers), B2C (consumers), and independent contractors (Dashers)
- **Mission**: "To empower local economies" – helping merchants grow, giving consumers access to local goods, and providing flexible earning opportunities for Dashers

## Products & Services
- **DoorDash Marketplace**: Core platform where consumers order food and goods from local merchants for delivery by Dashers. Integrated ordering, payment, and logistics.
- **DoorDash Drive**: White-label delivery solution enabling merchants to use DoorDash’s logistics network for deliveries ordered through their own websites.
- **Dasher App**: Independent contractor platform allowing individuals to choose when and where to deliver, with upfront pay disclosure.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed for the Australian entity. Parent company DoorDash, Inc. is publicly traded (NASDAQ: DASH) with a market capitalisation of over $50 billion (as of mid-2025).
- **Key Metrics** (Australia, 2024):
  - Over 230,000 Australians earned income as Dashers
  - Dashers collectively earned more than $500 million
  - Merchants generated over $1.4 billion in sales on the platform
  - More than 35,000 active merchants at year-end
- **Notable Investors/Partners**: Backed by global parent; local partnerships with more than 35,000 merchants including restaurants, grocery stores, and retail outlets.
- **Growth Signals**:
  - Launched in Australia in 2020 and rapidly expanded to all major cities and regional areas
  - 147 full-time employees (FTEs) as of 2024, with 48 new FTEs added during the year
  - Ongoing investment in trust & safety operations, regulatory compliance, and supplier risk management

## Competitive Advantages
- **Network effects**: Large, active base of merchants, Dashers, and consumers creates a self-reinforcing marketplace
- **Technology & logistics**: Proprietary routing, real-time tracking, and AI-driven demand forecasting
- **Global scale with local expertise**: Leverages DoorDash’s global infrastructure (including Deliveroo and Wolt) while adapting to Australian regulations and consumer preferences
- **Flexible earning model**: Attracts a large pool of Dashers, ensuring delivery capacity even during peak times

## Strategic Focus
- Growing merchant and consumer base across Australia, including expansion into non-food categories (grocery, retail, alcohol)
- Engaging with regulators (e.g., Fair Work Commission proceedings on minimum standards for employee-like workers)
- Strengthening trust & safety through 24/7 incident response and modern slavery risk mitigation
- Investing in sustainable growth: ethical supply chains, dasher support, and community impact programs

## Why Work Here
- **Culture**: Fast-paced, mission-driven environment with a focus on “moving quickly and always learning.” Employees report a collaborative atmosphere and ownership over problems.
- **Work policy**: Hybrid model with offices in Melbourne and Sydney. Flexibility for certain roles.
- **Perks**:
  - Employee Assistance Program and free confidential hotline
  - Ethics & Compliance Center for reporting concerns (whistleblower, anti-discrimination, workplace health & safety)
  - Opportunities to work across diverse teams: Analytics, Marketing, Sales, Engineering, HR, Trust & Safety, and more
- **Diversity & inclusion**: Formal policies on equal opportunity, anti-discrimination, and anti-harassment; modern slavery steering committee and due diligence frameworks
- **Career growth**: Rapidly growing entity with many new hires (48 added in 2024) and visible impact on local economies

## Sources
1. [about.doordash.com](https://about.doordash.com/en-au/company)
2. [about.doordash.com/impact](https://about.doordash.com/en-au/impact)
3. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/doordashaustralia)
4. [au.seek.com](https://au.seek.com/companies/doordash-160565827422517)
5. [modernslaveryregister.gov.au](https://modernslaveryregister.gov.au/statements/NRoIZVToIlVQnkO/pdf/)

## Other roles at DoorDash Australia

- [Data Scientist](https://feeny.ai/job/data-scientist-doordash-australia-melbourne-v0km8gabm8d5) — Melbourne, Australia / Sydney, Australia
- [Senior Associate, Lifecycle Marketing, ANZ](https://feeny.ai/job/senior-associate-lifecycle-marketing-anz-doordash-australia-sydney-dsk8rcv75cs3) — Sydney, Australia / Melbourne, Australia
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-doordash-australia-brisbane-q3e49q30x6n6) — Brisbane, Australia
- [Senior Associate, Strategy & Operations - Integrity (International)](https://feeny.ai/job/senior-associate-strategy-operations-integrity-international-doordash-australia-9gma35wraspk) — Sydney, Australia / Melbourne, Australia
- [Associate Manager, Growth Marketing ANZ (Dasher)](https://feeny.ai/job/associate-manager-growth-marketing-anz-dasher-doordash-australia-sydney-w0f586ctntj0) — Sydney, Australia / Melbourne, Australia
- [Enterprise Account Manager, Restaurants](https://feeny.ai/job/enterprise-account-manager-restaurants-doordash-australia-melbourne-28jgw006ad70) — Melbourne, Australia / Sydney, Australia
- [Manager, Strategy & Operations - DashPass](https://feeny.ai/job/manager-strategy-operations-dashpass-doordash-australia-sydney-mtdm66ne6gre) — Sydney, Australia / Melbourne, Australia
- [Head of Ad Sales, ANZ](https://feeny.ai/job/head-of-ad-sales-anz-doordash-australia-sydney-gp84ddehkmdr) — Sydney, Australia / Melbourne, Australia
- [Manager, Brand Partnerships](https://feeny.ai/job/manager-brand-partnerships-doordash-australia-melbourne-c583sgrs32bp) — Melbourne, Australia / Sydney, Australia
- [Head of Retail Partnerships, ANZ](https://feeny.ai/job/head-of-retail-partnerships-anz-doordash-australia-sydney-3hsabz4y8qgr) — Sydney, Australia