---
title: 'Associate Manager, Merchant Strategy and Operations at DoorDash Australia'
canonical: 'https://feeny.ai/job/associate-manager-merchant-strategy-and-operations-doordash-australia-sydney-cva6ghzycz2w'
type: 'job'
last_seen: '2026-09-06'
---

# Associate Manager, Merchant Strategy and Operations at DoorDash Australia

- **Company:** DoorDash Australia
- **Location:** Sydney, Australia / Melbourne, Australia
- **Posted:** 2026-03-11
- **Last confirmed live:** 2026-09-06
- **Apply:** https://job-boards.greenhouse.io/doordashaustralia/jobs/7697754

## Job description

## About the Team

Doordash is looking for an Associate Manager, Strategy & Operations to drive pricing and promotional governance and growth across the ANZ business, with a specific focus on optimising restaurant pricing and promotions processes.

This role is critical to strengthening the ANZ merchant organisation and involves cross-functional collaboration with product, sales, finance, and operations teams to execute strategies.

Restaurants are at the heart of our marketplace, and we aim to provide them with best in class experience from onboarding to growth. As Doordash continues to scale and expand its offerings, the merchant operations engine must grow in precision, efficiency and adaptability.

## About the Role

You will own the end-to-end design and evaluation of pricing and promotional initiatives that drive our restaurant marketplace business. You will be the "quality bar" for analytical work, building unit economic models and designing experiments to ensure our commercial offers are both viable and high-impact. You will report into the Manager of Merchant Strategy and Operations on our Merchant S&O team. This is a Hybrid role with 3 days a week in-office (Sydney or Melbourne).

You’re excited about this opportunity because you will…

- Own Commercial Outcomes: Move beyond slide decks to own the actual commercial design of bundles, discounts, and pricing mechanics that impact millions of users.
- Drive Rigorous Analysis: Build and run sensitivity models from first principles, ensuring every recommendation is backed by a deep understanding of P&L logic and margin impact.
- Influence Senior Leadership: Produce decision-grade outputs and trade-off frameworks for senior stakeholders, acting as a trusted advisor on market-moving decisions.
- Collaborate Cross-Functionally: Partner with Sales, Marketing, and Finance to ensure our promotions are operationally feasible and strategically aligned.

We’re excited about you because…

- You have 5+ years of experience in management consulting or high-growth commercial roles, with a proven track record of "doing the loop" and driving execution.
- You are analytical: You excel at breaking down complex problems, identifying gaps in logic, and turning data into actionable insights. You’re comfortable working with data.
- You Understand Marketplace Dynamics: You have experience in building volume forecasts for promotions and discounts.
- You are a Clear Communicator: You default to written artifacts, lead with evidence-based arguments, and can simplify complex trade-offs for executive audiences.
- You Thrive in Autonomy: You manage your own time effectively, meet deadlines with clean handoffs, and don't require hierarchy to influence stakeholders.

## About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at [careersatdoordash.com/recruitment-scam-awareness](http://careersatdoordash.com/recruitment-scam-awareness).

## About DoorDash Australia

## Company Overview
- **One-liner**: DoorDash Australia connects local consumers, merchants, and independent delivery contractors through a technology platform for ordering and delivering food, groceries, and other goods across Australia.
- **Entity Type**: Public subsidiary (Parent: DoorDash, Inc. – NASDAQ: DASH)
- **Headquarters**: Melbourne, VIC, Australia (with additional office in Sydney)
- **Founded**: 2013 (global); Australian operations launched in 2020
- **Founders**: Tony Xu, Stanley Tang, Andy Fang, Evan Moore

## Core Business
- **Primary industry**: Logistics, freight and delivery services; local commerce platform
- **Target customers**: B2B (merchants, restaurants, retailers), B2C (consumers), and independent contractors (Dashers)
- **Mission**: "To empower local economies" – helping merchants grow, giving consumers access to local goods, and providing flexible earning opportunities for Dashers

## Products & Services
- **DoorDash Marketplace**: Core platform where consumers order food and goods from local merchants for delivery by Dashers. Integrated ordering, payment, and logistics.
- **DoorDash Drive**: White-label delivery solution enabling merchants to use DoorDash’s logistics network for deliveries ordered through their own websites.
- **Dasher App**: Independent contractor platform allowing individuals to choose when and where to deliver, with upfront pay disclosure.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed for the Australian entity. Parent company DoorDash, Inc. is publicly traded (NASDAQ: DASH) with a market capitalisation of over $50 billion (as of mid-2025).
- **Key Metrics** (Australia, 2024):
  - Over 230,000 Australians earned income as Dashers
  - Dashers collectively earned more than $500 million
  - Merchants generated over $1.4 billion in sales on the platform
  - More than 35,000 active merchants at year-end
- **Notable Investors/Partners**: Backed by global parent; local partnerships with more than 35,000 merchants including restaurants, grocery stores, and retail outlets.
- **Growth Signals**:
  - Launched in Australia in 2020 and rapidly expanded to all major cities and regional areas
  - 147 full-time employees (FTEs) as of 2024, with 48 new FTEs added during the year
  - Ongoing investment in trust & safety operations, regulatory compliance, and supplier risk management

## Competitive Advantages
- **Network effects**: Large, active base of merchants, Dashers, and consumers creates a self-reinforcing marketplace
- **Technology & logistics**: Proprietary routing, real-time tracking, and AI-driven demand forecasting
- **Global scale with local expertise**: Leverages DoorDash’s global infrastructure (including Deliveroo and Wolt) while adapting to Australian regulations and consumer preferences
- **Flexible earning model**: Attracts a large pool of Dashers, ensuring delivery capacity even during peak times

## Strategic Focus
- Growing merchant and consumer base across Australia, including expansion into non-food categories (grocery, retail, alcohol)
- Engaging with regulators (e.g., Fair Work Commission proceedings on minimum standards for employee-like workers)
- Strengthening trust & safety through 24/7 incident response and modern slavery risk mitigation
- Investing in sustainable growth: ethical supply chains, dasher support, and community impact programs

## Why Work Here
- **Culture**: Fast-paced, mission-driven environment with a focus on “moving quickly and always learning.” Employees report a collaborative atmosphere and ownership over problems.
- **Work policy**: Hybrid model with offices in Melbourne and Sydney. Flexibility for certain roles.
- **Perks**:
  - Employee Assistance Program and free confidential hotline
  - Ethics & Compliance Center for reporting concerns (whistleblower, anti-discrimination, workplace health & safety)
  - Opportunities to work across diverse teams: Analytics, Marketing, Sales, Engineering, HR, Trust & Safety, and more
- **Diversity & inclusion**: Formal policies on equal opportunity, anti-discrimination, and anti-harassment; modern slavery steering committee and due diligence frameworks
- **Career growth**: Rapidly growing entity with many new hires (48 added in 2024) and visible impact on local economies

## Sources
1. [about.doordash.com](https://about.doordash.com/en-au/company)
2. [about.doordash.com/impact](https://about.doordash.com/en-au/impact)
3. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/doordashaustralia)
4. [au.seek.com](https://au.seek.com/companies/doordash-160565827422517)
5. [modernslaveryregister.gov.au](https://modernslaveryregister.gov.au/statements/NRoIZVToIlVQnkO/pdf/)

## Other roles at DoorDash Australia

- [Manager, Brand Partnerships](https://feeny.ai/job/manager-brand-partnerships-doordash-australia-melbourne-c583sgrs32bp) — Melbourne, Australia
- [Head of Retail Partnerships, ANZ](https://feeny.ai/job/head-of-retail-partnerships-anz-doordash-australia-sydney-3hsabz4y8qgr) — Sydney, Australia
- [Senior Manager, Brand and Creative](https://feeny.ai/job/senior-manager-brand-and-creative-doordash-australia-melbourne-s8p8c2x48k04) — Melbourne, Australia
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- [Enterprise Associate](https://feeny.ai/job/enterprise-associate-doordash-australia-auckland-yj3err6qj9e5) — Auckland, New Zealand
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