---
title: 'Associate Manager - Operations at Uber Freight'
canonical: 'https://feeny.ai/job/associate-manager-operations-uber-freight-columbus-in-47201-6nqbkaks6jjx'
type: 'job'
last_seen: '2026-09-16'
---

# Associate Manager - Operations at Uber Freight

- **Company:** Uber Freight
- **Location:** Columbus in 47201, United States
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-16
- **Apply:** https://job-boards.greenhouse.io/uberfreight/jobs/5398101008

## Job description

Schedule: Full Time

Job Type: Hybrid

Salary Type: Salary

Req #:3325

## About the Role

The TM – Associate Manager, Operations is responsible for leading the day-to-day execution and performance of the account while serving as a key onsite operational partner to the customer. This role ensures transportation solutions are accurately maintained and operate efficiently through consistent adherence to standard work processes.

This position is 100% onsite at our customer’s facility in Columbus, IN. As an embedded member of the customer’s operation, the Associate Manager will build and maintain strong relationships with customer stakeholders, develop a deep understanding of site priorities and operational needs, and partner closely with both the customer and internal Uber Freight teams to drive service, performance, and continuous improvement.

Success in this position requires strong people leadership, relationship-building, multitasking, and problem-solving skills, along with the ability to navigate a fast-paced customer environment and balance competing operational priorities.

We’re looking for candidates who are passionate about developing and supporting a high-performing team, building trusted customer partnerships, and taking ownership of a complex transportation operation.

What the Candidate Will Do

- Serve as a key onsite operational partner to the customer, building trusted relationships with site leadership and key stakeholders while developing a strong understanding of the customer’s business, priorities, and operational needs
- Lead the day-to-day execution and performance of the account, ensuring the team consistently meets customer service expectations and operational goals
- Proactively identify, communicate, and resolve issues related to process, cost, service, and profitability while implementing continuous improvement initiatives
- Partner closely with customer stakeholders and internal Uber Freight teams to identify opportunities, address operational challenges, and drive solutions that support the customer’s business
- Lead conflict resolution and complex problem-solving efforts, including customer and operational escalations
- Train, coach, and develop direct reports through regular 1:1s, performance reviews, mentoring, and ongoing feedback
- Monitor team performance and hold the team accountable for key job responsibilities, KPIs, and service expectations
- Develop and distribute customer-facing reports and internal performance management reporting, using data to identify trends and opportunities for improvement
- Maintain and update the Transportation Management System (TMS), including rates, SRG, OCA, FAM, SPT, and related configurations
- Establish and maintain strong relationships with internal stakeholders, carriers, customer contacts, and other external partners through professional, proactive, and timely communication
- Leverage expertise in transportation modes, rates, weights, volumes, pallets, and customer-specific shipping requirements to support effective operational decision-making

## Basic Qualifications

- High school diploma or GED required
- 3–5+ years of experience in transportation, logistics, supply chain, warehousing, or a related operations environment
- 1+ years of leadership experience, including leading people, coaching or training employees, or supervising operations
- Experience working directly with customers or external stakeholders in an operational environment
- Proficiency with Microsoft Office Suite and/or Google Workspace
- Excellent organizational, analytical, communication, and problem-solving abilities
- Ability to multitask, prioritize, and make decisions in a fast-paced, customer-facing environment
- Ability to work 100% onsite at the customer facility in Columbus, IN

## Preferred Qualifications

- Bachelor’s degree in Supply Chain Management, Transportation, Logistics, Business Administration, Operations Management, or a related field
- 5+ years of transportation or logistics experience
- Previous experience working in an onsite, embedded, or dedicated customer account environment
- Demonstrated experience developing and maintaining strong customer relationships
- Advanced Excel and/or Google Sheets skills
- Experience with Tableau or other reporting/dashboard tools
- Continuous Improvement experience
- Experience developing KPIs and operational reporting
- Experience coaching and developing employees
- Cross-functional leadership experience

## Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.  US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

## About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at [www.uberfreight.com](https://www.globenewswire.com/Tracker?data=aZt5hy_vlUfB4JV2bXcy07lYm1tYPcRFnoBdHC8B5cRzNB_rzPRfHVnpFvogIAjc3WyyZLuFOsz2D8DhJdMdEvmexZ9Ike76l9AqXr036cw=).

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our [Candidate Privacy Notice](https://www.uberfreight.com/candidate-privacy-notice/).

## EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

## About Uber Freight

## Company Overview
- **One-liner**: Uber Freight is a premier logistics partner that unifies managed transportation and multi-modal capacity in a shared operating model, leveraging advanced technology and one of North America’s largest carrier networks.
- **Entity Type**: Private (wholly owned subsidiary of Uber Technologies, Inc.)
- **Headquarters**: Chicago, Illinois, United States
- **Founded**: 2017
- **Founders**: Spun out of Uber Technologies; key leadership includes Lior Ron (co-founder of Uber Freight, departed) and current CEO (not publicly listed).

## Core Business
- **Primary industry**: Transportation, Logistics, Supply Chain, and Storage
- **Target customers**: B2B – specifically enterprise shippers (1 in 3 Fortune 500 companies), mid-market companies, and carriers. Serves industries including automotive, chemical, construction, CPG, food & beverage, manufacturing, packaging, and retail.
- **Mission statement**: To lead the pace of logistics to move the world’s goods, redefining logistics by combining one of the largest multimodal carrier networks with cutting-edge technology and managed transportation expertise.

## Products & Services
- **Uber Freight TMS (Transportation Management System)**: A SaaS platform that draws on freight activity across thousands of shipper networks with decades of accumulated data. It provides predictive signals for routing, capacity, and risk management, allowing teams to act earlier rather than react.
- **Multi-modal Solutions**: Turn capacity across modes (truckload, LTL, intermodal, etc.) into governed programs aligned with network priorities. Helps shippers protect cost and service targets as conditions change.
- **Managed Services**: A single operating layer that aligns procurement decisions, daily execution, and freight settlement. Financial outcomes, service targets, and carrier accountability stay coordinated across the shipment lifecycle.
- **Network Intelligence & Carrier Network**: Access to one of North America’s largest multimodal capacity networks, with 18 million total shipments annually and 1.8 billion transactions annually. Customers benefit from network-level patterns translated into market insights.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (subsidiary of Uber Technologies, Inc., which had a market cap of ~$170B as of mid-2026). Prior funding rounds: $500M Series A (Oct 2020, led by Greenbriar Equity Group) and $550M Private Equity Round (Nov 2021).
- **Key Metric**: Annual Revenue of $925.5M (2026 estimate); total funding of $1.05B.
- **Notable Investors/Partners**: Greenbriar Equity Group, Nvidia (backing), Zeev Ventures, and other institutional investors.
- **Growth Signals**:
  - Manages $17B+ in freight under management.
  - Saves customers $1B annually; 98% customer retention; average customer tenure of 8.5 years.
  - Headcount of 2,637 (+3.7% YoY growth).
  - Active in 42 countries with offices across North America, Europe, and Mexico.
  - Acquired Transplace in 2021 (a major logistics acquisition) and Leancor.

## Competitive Advantages
- **Network scale**: One of the largest multimodal carrier networks in North America, processing 18M shipments and 1.8B transactions annually.
- **Data moat**: Decades of accumulated freight data from thousands of shipper networks, providing predictive intelligence and market insights that competitors cannot easily replicate.
- **Uber ecosystem**: Backed by Uber’s technology, brand, and talent pool, with access to cross-functional expertise in mobility, data science, and platform engineering.
- **End-to-end solution**: Unique combination of TMS, managed services, and multi-modal capacity under a single operating model—unlike fragmented competitors.
- **Customer stickiness**: 8.5-year average tenure and 98% retention rate, indicating deep integration into customer supply chains.

## Strategic Focus
- **Unified orchestration**: Moving beyond siloed tools to a single system that governs planning, procurement, capacity, and execution in real time.
- **Volatility management**: Building systems that see risk earlier, adapt in motion, and protect performance as conditions change (e.g., supply chain disruptions).
- **AI and automation**: Leveraging data and AI (including partnership with Nvidia) to deliver predictive signals and autonomous decision-making for shippers and carriers.
- **Expansion**: Continued geographic and service line expansion (e.g., intermodal, cross-border Mexico/Canada, managed services).
- **Sustainability**: Optimizing routes and modes to reduce carbon footprint and improve efficiency (implied by network intelligence capabilities).

## Why Work Here
- **Culture & Values**: Values include "Innovate with Purpose," "Stronger Together" (emphasizing diversity, equity, and belonging), and "Do the Right Thing." The company fosters collaboration where employees feel empowered to be authentic.
- **Career Growth**: "Accelerated growth" is a core pillar—employees have access to cross-functional project work, formal training, quarterly feedback, and development conversations. Teams include engineering, data science, operations, sales, and customer service.
- **Work Model**: Hybrid– offices in Chicago, Dallas, San Francisco, Northwest Arkansas (including Frisco, TX; Rogers, AR), Monterrey (MX), Netherlands, and others. Many roles (e.g., Logistics Specialist, Account Manager) are listed as hybrid.
- **Total Rewards**: Competitive compensation, health insurance, family planning, wellness, personal time off, mental health benefits.
- **People & Team**: Described as "friendly, smart, passionate individuals from every walk of life." Many employees come from top tech and logistics companies (e.g., Amazon, Walmart, C.H. Robinson, Uber).
- **Impact**: "The potential to change the industry is huge," and employees are motivated by the positive impact on communities and the challenge of moving the world’s goods.
- **Employer Rating**: 3.0/5.0 on LinkedIn (155 reviews), with Work-Life Balance at 3.2, Compensation at 3.0, Culture at 3.0, and Career at 2.8. Recent departures include several senior directors (Feb–Mar 2026) but headcount is still growing.
- **Active Job Postings**: 68 open positions as of mid-2026, with a +54.5% increase in postings year-over-year.

## Sources
1. [Uber Freight About Us](https://www.uberfreight.com/en-US/about-us)
2. [Uber Freight Careers Page](https://www.uberfreight.com/en-US/careers)
3. [Uber Freight Homepage](https://www.uberfreight.com/en-US)
4. [Uber Freight LinkedIn Profile](https://www.linkedin.com/company/uber-freight)
5. [PitchBook Company Profile](https://pitchbook.com/profiles/company/226257-13)

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