--- title: 'Associate Manager, Product Implementation at SpotOn' canonical: 'https://feeny.ai/job/associate-manager-product-implementation-spoton-royal-oak-40kq5ya1deqc' type: 'job' last_seen: '2026-09-07' --- # Associate Manager, Product Implementation at SpotOn - **Company:** [SpotOn](https://feeny.ai/companies/spoton) - **Location:** Royal Oak, MI - **Employment:** full-time - **Posted:** 2026-08-14 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.ashbyhq.com/spoton/a4d51053-7ad0-460f-a36d-51967ac75bb0 ## Job description ## About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. - Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users - Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users - Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. The Associate Manager, Product Implementation is responsible for supporting team operations and overseeing day-to-day activities within their functional area. This role ensures that team goals are met, processes are executed efficiently, and work aligns with organizational standards. The Associate Manager, Product Implementation acts as a bridge between frontline employees and senior management, fostering team development, coaching, and engagement. This role ensures successful deployment of integrations, adoption, and client satisfaction. Supports operational efficiency, quality, and process consistency. ## RESPONSIBILITIES ## Team Supervision & Support - Lead and coach a small team of specialists, providing guidance, feedback, and professional development. - Monitor workloads and prioritize assignments to ensure balanced capacity, efficiency, and on-time delivery. - Oversee day-to-day operations to ensure timely delivery of team objectives. - Serve as the primary escalation point for technical or process-related issues. - Prepare reports and updates on team performance metrics for senior management. - Participate in hiring, onboarding, and training of new team members. Client Coordination & Communication - Collaborate with cross-functional teams and clients to ensure clear understanding of requirements and project status. - Maintain professional, solution-oriented communication to foster positive client relationships. - Coordinate timelines across teams and functions to ensure initiatives and deliverables are completed on schedule. Project Coordination - Track progress, ensuring milestones and deadlines are met. - Report project status, risks, and dependencies to the leadership. - Identify process inefficiencies and recommend improvements to enhance workflow efficiency and effectiveness. - Collaborate with cross-functional teams to resolve issues and drive project completion. Training & Quality Assurance - Conduct quality checks to maintain consistency and adherence to standards. - Promote team efficiency through ongoing process improvements and knowledge sharing. - Support onboarding and training of new team members, sharing best practices. - Hold the team accountable for following documented processes: Standard Operating Procedures (SOPs), Service-level Agreements (SLAs), and checklists. Product Implementation Oversight - Oversee execution of integration deployments by the team. - Review and approve platform configurations, workflows, and third-party integrations. - Ensure client training and operational adoption are successfully delivered. - Serve as an escalation point for technical or configuration challenges. - Collaborate cross-functionally to resolve implementation issues and enhance client outcomes. - Contribute to process improvement, documentation, and SOP development. ## SKILLS & KNOWLEDGE - Strong leadership and team management abilities, including coaching and mentoring. - Excellent communication and interpersonal skills for interacting with team members and stakeholders. - Solid organizational and time management skills, with attention to detail. - Analytical and problem-solving skills to identify issues and recommend solutions. - Knowledge of relevant tools, systems, and industry practices. - Ability to adapt to changing priorities and manage multiple projects concurrently. - Extensive experience in software integrations, restaurant operations, and POS systems. - Proven ability to coach, mentor, and manage team performance. - Strong problem-solving, client management, and communication skills. - Skilled in process development, project tracking, and operational oversight. ## PREVIOUS EXPERIENCE - 5+ years of professional experience in customer success or related roles. - 1+ year of experience managing and developing high-performing teams. - Experience in fintech or SaaS environments preferred. ## BENEFITS At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hardworking humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in your wellbeing with a competitive benefits package designed to support your health, family, and future: - Medical, Dental, and Vision Options: Nationwide plans to fit your personal healthcare needs. - HSA with Employer Match: High-deductible health plan enrollees receive an annual company contribution to their Health Savings Account - Company-Paid Life Insurance & Disability - 401(k) Retirement Savings & Annual Employer Match - Restricted Stock Units (RSUs) - Pre-Tax Commuter Benefits - Paid Parental Leave - Paid vacation, 10 company holidays (including 1 floating holiday), sick time, and volunteer time off - Monthly cell phone and internet stipend - Education reimbursement up to $2,000 per calendar year to assist with your professional development - Employee Resource Groups to build community and inclusion at work We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com http://spoton.com). If something seems suspicious, please contact us at careers@spoton.com. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. Work authorization in the U.S. is required. Visa sponsorship is not available for this role. SpotOn is an E-Verify company. ## About SpotOn ## Company Overview - **One-liner**: SpotOn provides cloud-based point-of-sale (POS), payments, and software solutions to help restaurants and small-to-medium-sized businesses (SMBs) compete and grow. - **Entity Type**: Private (backed by top-tier venture capital) - **Headquarters**: San Francisco, California, USA (with offices in Chicago, Illinois; Southfield, Michigan; Austin, Texas; and Raleigh, North Carolina) - **Founded**: 2017 - **Founders**: Zach Hyman, Kevin Bryla ## Core Business - **Primary industries**: Restaurant Technology, Financial Services, Payments, SMB Software - **Target customers**: Independent and multi-location restaurants, small and medium-sized businesses (B2B) - **Mission/Purpose**: To help local businesses compete and win with intuitive software, point-of-sale systems, and payment solutions. ## Products & Services - **SpotOn Point-of-Sale (POS)**: A flexible, cloud-based restaurant management system that handles payments, orders, and operations. It includes countertop terminals, handheld devices for tableside ordering/payments, kitchen display systems, and customer-facing displays. - **SpotOn Order**: A commission-free online ordering platform that integrates directly with the POS, including a white-labeled ordering app (GoTo Place), menu management, delivery integrations, and order pacing. - **SpotOn Teamwork**: An all-in-one labor management solution that syncs with the POS for scheduling, tip management, and payroll integration. - **SpotOn Profit Assist**: An AI-powered tool that analyzes restaurant P&L data to identify profit leaks and improve margins. - **SpotOn Terminal**: A simple POS terminal for small businesses, featuring offline mode, cellular connectivity, tipping prompts, and employee tracking. - **Payment Processing**: End-to-end payment gateway and processing services, including options for surcharging/dual pricing. ## Market Standing - **Valuation**: Not publicly disclosed (privately held) - **Key Metric**: Total employees ~2,000 (as of mid-2025). As a private company, revenue is not publicly disclosed. - **Notable Investors/Partners**: Dragoneer Investment Group, Andreessen Horowitz (a16z), 01 Advisors, DST Global, Franklin Templeton. - **Growth Signals**: - Named one of *Fast Company*’s Most Innovative Companies in 2024. - Certified as a Great Place to Work (2023, 2024). - Ranked #1 restaurant point-of-sale on G2 based on user reviews, outpacing Toast and Square in key categories like quality of support and satisfaction. - Expanded product suite with AI-powered profit analysis (Profit Assist) and comprehensive labor management (Teamwork). ## Competitive Advantages - **Integrated, end-to-end platform**: Combines POS, payments, online ordering, marketing, labor management, and AI analytics in a single system that syncs seamlessly. - **Commission-free online ordering**: A major differentiator for restaurants looking to keep more of their revenue. - **High-touch support**: Backed by 24/7 support from real people, which drives industry-leading customer satisfaction scores on third-party review sites. - **Focus on independent restaurants**: Deep specialization in the needs of local and independent operators, not just large chains. ## Strategic Focus - **AI and data-driven tools**: Continued investment in AI features like Profit Assist to help operators improve margins. - **Product expansion**: Growing the suite beyond POS into labor management, marketing automation, and advanced analytics. - **Scale with quality**: Maintaining a high-touch, customer-first support model while scaling to serve more businesses across the U.S. ## Why Work Here - **Culture**: Emphasizes “Be the Client,” diversity of thought, and a supportive community. Values include honesty, respect, transparency, and a “heart and hustle” mentality. - **Work Model**: Hybrid and remote options available depending on role and location. Offices in San Francisco (HQ), Chicago, Austin, Southfield (MI), and Raleigh. - **Benefits**: Medical, dental, vision insurance; 401k with company match; equity grants; flexible time off and holidays; generous parental leave; transit benefits; mental health resources; technology stipend; tuition reimbursement (up to $2k/year). - **Engineering Culture**: Uses modern tech stacks; is actively hiring for Staff AI Engineers and Senior Software Engineers. Recognized as a Built In 2024 Best Place to Work. - **Diversity**: Active Employee Resource Groups (ERGs) and a commitment to diversity of culture, background, experience, and thought. ## Sources 1. [spoton.com](https://www.spoton.com/) 2. [spoton.com/careers](https://www.spoton.com/careers/) 3. [builtin.com](https://builtin.com/company/spoton) 4. [linkedin.com](https://www.linkedin.com/company/spoton) 5. [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7045280) ## Other roles at SpotOn - [Territory Sales Representative / Restaurant Specialist - Hollywood, FL](https://feeny.ai/job/territory-sales-representative-restaurant-specialist-hollywood-fl-spoton-2z0syfy4rc7v) — Hollywood, FL - [Territory Sales Representative / Restaurant Specialist - Columbia, SC](https://feeny.ai/job/territory-sales-representative-restaurant-specialist-columbia-sc-spoton-columbia-exbr1sc0ckmk) — Columbia, SC - [Territory Sales Representative / Restaurant Specialist - Buford, GA](https://feeny.ai/job/territory-sales-representative-restaurant-specialist-buford-ga-spoton-buford-7cvd3jctfqy8) — Buford, GA - [Installation Specialist](https://feeny.ai/job/installation-specialist-spoton-mexico-city-mexico-city-kmq7cj1tyn73) — Mexico City Mexico City, Mexico - [Territory Sales Representative / Restaurant Specialist - Yakima, WA (Bi-Lingual Spanish)](https://feeny.ai/job/territory-sales-representative-restaurant-specialist-yakima-wa-bi-lingual-st2hmz1hf0n2) — Yakima, WA - [Territory Sales Representative / Restaurant Specialist - SW Austin, TX](https://feeny.ai/job/territory-sales-representative-restaurant-specialist-sw-austin-tx-spoton-austin-yy9qvftz2fbd) — Austin, TX - [VP of Product Management](https://feeny.ai/job/vp-of-product-management-spoton-austin-5zmwxt1nbtxf) — Austin, TX - [IT Helpdesk II](https://feeny.ai/job/it-helpdesk-ii-spoton-chicago-gc5rw2fna583) — Chicago, IL - [Product Manager (Payments)](https://feeny.ai/job/product-manager-payments-spoton-chicago-5szzd84vfeav) — Chicago, IL - [Hardware Shipping Specialist](https://feeny.ai/job/hardware-shipping-specialist-spoton-san-rafael-st795e2gaarj) — San Rafael, CA