---
title: 'Associate Partner - AI Operations // New York at ClaimSorted'
canonical: 'https://feeny.ai/job/associate-partner-ai-operations-new-york-claimsorted-new-york-b7sxsazwkr4x'
type: 'job'
last_seen: '2026-09-09'
---

# Associate Partner - AI Operations // New York at ClaimSorted

- **Company:** ClaimSorted
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-30
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/claimsorted/e25262a6-4797-4ae3-b702-fdbeeb2327cb

## Job description

## A COMPANY THAT MATTERS

Insurance exists to support people at their most vulnerable, after an accident, illness, theft, fire, or crisis. Claims are the moment of truth. That's why we're passionate about making every claim more empathetic, more efficient, and more human.

ClaimSorted is an AI-native Third Party Administrator that manages claims operations for insurers across auto, property, travel, gadget, pet, renters, and liability. We combine world-class claims talent with proprietary AI systems to deliver dramatically faster resolutions, lower leakage, and a fundamentally better customer experience.

Backed by Y Combinator, Atomico, and Eurazeo, we’ve raised $16M+ and already manage claims for 50+ partners with nearly 100M claims payout, including more than five publicly traded companies. Our goal: scale to $1B and become the most valuable TPA in the market.

## THE ROLE

Handling claims at scale is an operations problem and a product problem at the same time. You'll own the framework that makes ours work: the processes every line of business runs on, the metrics that tell us whether they hold, and the product agenda that comes out of both.

- Define how claims are handled across every line of business, and make that framework hold as we add more.
- Set the operational metrics the claims team is run on, and make them trustworthy enough to act on.
- Turn what you see on the frontline into a clear product agenda, and drive it with the product team.
- Own rollout and adoption of new product features, so they change how the team actually works.
- Own the operational relationship with clients through onboarding and beyond.

We're hiring this role at junior, mid and senior levels — apply and we'll calibrate.

We love working together in the office, so this is a full-time, office-based role in our New York office. We're a high-intensity team and often put in significant time and effort, because we believe great outcomes come from doing the work well.

## QUALIFICATIONS

- A background in consulting, banking, product or operations at a high-growth startup, product at a major tech company or AI lab, or founding your own company.
- You turn chaos into process, and the process survives contact with a growing team.
- You make good product calls — you can separate the core problem from the symptom and say what should be built.
- You drive adoption. A process nobody follows is one you haven't finished.
- You work with data fluently, and use AI to get further with it than a spreadsheet would.
- Strong written and spoken communication — with claims, with product, and with clients.

## OUR VALUES

- Move Fast – Act decisively, iterate quickly, optimize for momentum.
- Always Overdeliver – We exceed expectations in everything we do.
- Think Customer-First, Always – The customer experience drives every decision.
- Challenge the Status Quo – We innovate relentlessly and never settle for 'good enough.'
- Say It How It Is – Transparency and direct communication build trust.

## ABOUT THE INTERVIEW

- Screening call (20 min) with the hiring manager
- Technical (45 min) – a real ClaimSorted operations problem, worked live
- Founder interview (30 min) – how you think about ownership, priorities and product
- Team day (paid) – come and work with us for a day

## COMPENSATION & BENEFITS

- Quarterly performance bonus: up to 15% of quarterly salary
- Equity participation: stock options as an early-stage team member
- Medical insurance
- 401(k) with 4% company match
- 20 days paid time off
- Company offsites
- Accelerated promotion track in a high-growth environment

## About ClaimSorted

## Company Overview
- **One-liner**: ClaimSorted is a tech-enabled Third Party Administrator (TPA) that combines AI and human expertise to help insurance companies outsource and streamline their claims processing.
- **Entity Type**: Private (Seed stage – raised $16.3M total; Y Combinator Summer 2024)
- **Headquarters**: London, UK (primary) and New York, NY, USA (secondary office)
- **Founded**: 2024
- **Founders**: Pavel Gertsberg (CEO) and German Mikulski (CTO)

## Core Business
- **Primary industries**: Insurance (property & casualty, accident & health, warranty)
- **Target customers**: Insurance carriers, MGAs (Managing General Agents) – B2B, mid-market to enterprise
- **Mission or purpose statement**: “Turning claims into your advantage” by delivering a five-star policyholder experience while reducing operational and indemnity costs.

## Products & Services
- **Claims Processing Platform** (SaaS + Managed Service): End-to-end claims administration including first notice of loss (FNOL), assessment, and payment. Integrates customisable workflows per policy wording.
- **Fraud Detection** (AI/Algorithmic): Proprietary algorithms flag unusual patterns, document tampering, and excessive costs; also surfaces subrogation and recovery opportunities.
- **Policyholder Experience (White-Label Portal)**: Custom-branded eNOL and claims portal for policyholders to track status, upload documents, and communicate.
- **Reporting & Insights**: Daily, weekly, monthly reports or live data feeds via SFTP/API; also provides underwriting insights.
- **Lines of Business Supported**: Commercial & Personal Property, General Liability, Accident & Health (including Travel), Commercial & Personal Auto, Small Commercial, and Warranty.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding $16.3M (Seed VC – last raised $13.3M ~9 months ago)
- **Notable Investors/Partners**: Y Combinator (Batch Summer 2024, primary partner Tom Blomfield); no other named institutional investors in public sources.
- **Growth Signals**: 
  - Team size of 20 (as of mid-2024)
  - Trusted by 30+ carriers and MGAs
  - Key operational metrics: below 1.2% claims leakage, below 1.0% reopen rates, claims cycle times 3× faster than industry averages.

## Competitive Advantages
- **AI‑first approach**: Combines proprietary automation with experienced adjusters, reducing manual effort and human error.
- **Low leakage & reopen rates**: Audited performance metrics significantly better than traditional TPAs.
- **Customisable white‑label experience**: Full brand control for insurers, improving customer satisfaction.
- **Multi‑line expertise**: Supports property, liability, auto, accident/health, and warranty under one platform.

## Strategic Focus
- Scale the platform to support more lines of business and geographies (notably EU expansion via Dublin office).
- Deepen AI capabilities for fraud detection and automated decision-making.
- Grow the team (actively hiring across engineering, claims, and go-to-market roles).

## Why Work Here
- **Culture**: Described as an “AI-first TPA” at an early stage (20 employees); founders previously built and scaled Fluffy, a pet insurance company, giving deep domain experience.
- **Work Environment**: Hybrid – employees split time between on‑site (New York and London offices) and remote. Typical on‑site expectation not specified but “hybrid” per Built In.
- **Notable Perks**: As an early‑stage Y Combinator startup, the appeal is ownership, impact, and shaping the future of claims. Hiring for roles like Product Engineer, AI Engineer, and Founding Account Manager.
- **Engineering Culture**: Strong emphasis on AI and full‑stack product development; CTO German Mikulski previously built AI systems processing $100M+ at Deutsche Bank.

## Sources
1. [claimsorted.com](https://www.claimsorted.com/) – Official website (product offerings, performance metrics, offices)
2. [ycombinator.com](https://www.ycombinator.com/companies/claimsorted) – YC company profile (founding date, founders, team size, batch, primary partner)
3. [cbinsights.com](https://www.cbinsights.com/company/claimsorted) – CB Insights profile (total raised, stage, location)
4. [builtin.com](https://builtin.com/company/claimsorted) – Built In company overview (employee count, hybrid policy, office locations)
5. [ycombinator.com/jobs](https://www.ycombinator.com/companies/claimsorted/jobs) – YC jobs page (open roles, founder descriptions, work culture)

## Other roles at ClaimSorted

- [Claims Handler – Auto (Bodily Injury)](https://feeny.ai/job/claims-handler-auto-bodily-injury-claimsorted-dallas-jxjddhdp5528) — Dallas, TX
- [Special Projects Associate // London](https://feeny.ai/job/special-projects-associate-london-claimsorted-london-9se5fa5cst6z) — London, United Kingdom
- [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-claimsorted-new-york-5vz4bmvz176h) — New York, NY
- [Claims Handler – Property](https://feeny.ai/job/claims-handler-property-claimsorted-united-kingdom-7zsthz43ch2m) — United Kingdom
- [Team Leader - Technical Claims](https://feeny.ai/job/team-leader-technical-claims-claimsorted-united-kingdom-qsn3a39dajv4) — United Kingdom
- [Claims Handler – Travel](https://feeny.ai/job/claims-handler-travel-claimsorted-united-kingdom-q857cmnzr3d5) — United Kingdom
- [Claims Handler - Gadget - with APA/CIP Qualification (UK/IRL)](https://feeny.ai/job/claims-handler-gadget-with-apa-cip-qualification-uk-irl-claimsorted-united-53pn9zk3mvk6) — United Kingdom
- [Claims Handler - Travel - with APA/CIP Qualification (UK/IRL)](https://feeny.ai/job/claims-handler-travel-with-apa-cip-qualification-uk-irl-claimsorted-united-htez8xvmfwft) — United Kingdom
- [Claims Handler - Pet - with APA/CIP Qualification (UK/IRL)](https://feeny.ai/job/claims-handler-pet-with-apa-cip-qualification-uk-irl-claimsorted-united-kingdom-fswsvdbx11za) — United Kingdom
- [Founding Ops & Strategy // New York](https://feeny.ai/job/founding-ops-strategy-new-york-claimsorted-new-york-k6me0w8cf0mr) — New York, NY