---
title: 'Associate, Platform Growth and Operations (Hong Kong based) at Lalamove'
canonical: 'https://feeny.ai/job/associate-platform-growth-and-operations-hong-kong-based-lalamove-jakarta-50gdmd125s21'
type: 'job'
last_seen: '2026-09-13'
---

# Associate, Platform Growth and Operations (Hong Kong based) at Lalamove

- **Company:** Lalamove
- **Location:** Jakarta, Indonesia
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-01-12
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.lever.co/lalamove/cae949cc-ef33-48fc-a8f4-f8b7cbcfa334

## Job description

The Platform Growth and Operations team is ultimately helping to drive more holistic solutions in order to maximize the efficiency and balance of the marketplace. We are looking for a Platform Operations Associate who will support our business by combining data insights and local market intelligence to grow the marketplace while ensuring good user experience through optimizing commercial settings and online platform tactics, while also contributing to the product development process and maintaining an on-going dialogue with our city operations teams. You will need to wear many hats, work smart and iterate quickly.

What you will do:

- Optimize Supply-Demand Balance: Use driver incentives, user promotions, pricing strategies, and performance reviews to boost transactions, service quality, and user retention while addressing gaps.
- Data-Driven Decision Making: Analyze large datasets to create actionable insights, refine performance frameworks, and design experiments (e.g., A/B tests) for market-specific campaigns.
- Develop Localized Strategies: Create and implement tailored strategies for driver and user activation/retention, ensuring cost-effective budget allocation for growth and profitability.
- Collaborate and Support Initiatives: Partner with cross-functional teams, provide market feedback for product enhancements and support regional/global projects like market expansions and peak season planning.

What you will need:

- Over 2 years experience in operations, analytics, or growth roles in a tech start-up/ platform company preferred.
- Fresh graduates with relevant internships/projects may apply.
- Proficiency in data analysis and translating insights into action.
- Project management expertise with ability to juggle stakeholders (market teams and different functional teams).
- Good understanding of marketplace dynamics (e.g., pricing elasticity, churn drivers).
- Entrepreneurial spirit with a bias for experimentation and rapid iteration.
- Strong communicator, fluent in English (written/spoken)

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice

## About Lalamove

## Company Overview
- **One-liner**: Lalamove is an on-demand delivery technology platform that connects individuals, small businesses, and corporations with a diverse fleet of professional drivers for fast and reliable same-day deliveries across 17 markets.
- **Entity Type**: Private (Unicorn, Series F funded)
- **Headquarters**: Hong Kong
- **Founded**: 2013
- **Founders**: Chow Shing-Yuk (founder), John H.K. Tang (co-founder)

## Core Business
- **Primary industries**: On-demand logistics / last-mile delivery, software development (delivery technology)
- **Target customers**: Individuals (B2C), small-and-medium businesses (SMB), and large enterprises (B2B)
- **Mission**: To empower local communities by making deliveries fast, simple, and affordable

## Products & Services
- **On-Demand Delivery Platform (App & Web)**: Mobile-first service that enables users to book deliveries from a fleet of vehicles (motorcycles, sedans, vans, trucks up to 12,000 kg) with real-time GPS tracking and transparent, upfront pricing.
- **Business Solutions**: Tailored logistics support for MSMEs and large enterprises, including dedicated account management, pooling options, and API integrations.
- **Lalamove Driver App**: Connects driver-partners with delivery and transport requests, providing flexible earning opportunities.

## Market Standing
- **Valuation**: Unicorn; total funding raised is approximately $2.476B, with the most recent Series F round (January 2021) led by Hillhouse Investment and HSG at $1.5B (conflicting reports of $1.0B–$1.5B may exist).
- **Key Metric**: Annual Revenue of ~$1.04B (2025 estimate); total funding ~$2.48B ([LinkedIn financials](https://linkedin.com/company/lalamove)).
- **Notable Investors/Partners**: Hillhouse Investment, HSG, Shunwei Capital, MindWorks Capital, Crystal Stream Capital, and others across 8 funding rounds.
- **Growth Signals**: 1,562 employees (+33.8% YoY), presence in 400 cities across 17 markets (Asia, Latin America, EMEA), strong headcount growth driven by expansion into new geographies like Bangladesh, UAE, Saudi Arabia.

## Competitive Advantages
- **Scale & Network Effects**: Operating in 17 markets with a large base of driver-partners and users creates a strong moat in local last-mile delivery.
- **Technology Platform**: Proprietary matching algorithm, real-time tracking, and dynamic pricing provide efficiency and reliability.
- **Asset-Light Model**: No ownership of fleet—works with professional driver-partners, reducing capital expenditure and enabling rapid scaling.
- **Multi-Vehicle Fleet**: Covers small parcels (motorcycles) to heavy freight (trucks), serving a wide range of customer needs.

## Strategic Focus
- **Geographic Expansion**: Continued growth in Latin America (Brazil, Mexico) and EMEA (UAE, Saudi Arabia), as well as deepening presence in existing Asian markets.
- **Tech & AI Innovation**: Hiring for AI roles (e.g., Senior AI Engineer focusing on OCR/VLM) and investing in Business Intelligence, suggesting a push toward automation and data-driven operations.
- **Talent Development**: Launch of Global Trainee Program and Tech Graduate Program to build senior leadership and engineering talent pipelines.

## Why Work Here
- **Culture**: Described as fast-paced, dynamic, and challenging—employees work in a “startup unicorn” environment with meaningful impact on local communities.
- **Work Policy**: Mixed; roles are often listed as on-site (e.g., Hong Kong, Mexico City) with some regional or hybrid positions.
- **Growth Opportunities**: Structured graduate programs (Global Trainee, Tech Graduate) and clear career progression across departments (Operations, Sales, Tech, Marketing).
- **Perks**: Not explicitly listed, but the company emphasizes “endless opportunities to learn, advance, and grow” and a culture of overcoming challenges as a team.
- **Employer Rating**: 3.5/5 on LinkedIn (based on 954 reviews), with strengths in mission-driven work but room for improvement in career development (2.8/5).

## Sources
1. [Lalamove Career Page](https://www.lalamove.com/careers)
2. [LinkedIn Company Profile](https://linkedin.com/company/lalamove)
3. [CB Insights Company Profile](https://www.cbinsights.com/company/lalamove)
4. [Lalamove Philippines About Page](https://www.lalamove.com/en-ph/about-lalamove)
5. [Lalamove Job Board (Lever)](https://jobs.lever.co/lalamove)

## Other roles at Lalamove

- [Customer Service Associate](https://feeny.ai/job/customer-service-associate-lalamove-paranaque-ktxqm7gfv248) — Parañaque, Philippines
- [People Operations Associate](https://feeny.ai/job/people-operations-associate-lalamove-ho-chi-minh-city-2y63dfd4wseg) — Ho Chi Minh City, Vietnam
- [Driver Operations Associate (Visayas and Mindanao Expansion)](https://feeny.ai/job/driver-operations-associate-visayas-and-mindanao-expansion-lalamove-visayas-and-h8q45z9xxc6e) — Visayas and Mindanao, Philippines
- [Fleet Associate](https://feeny.ai/job/fleet-associate-lalamove-paranaque-4vd95akq5dav) — Parañaque, Philippines
- [Accountant](https://feeny.ai/job/accountant-lalamove-singapore-asdwy2jam0nw) — Singapore
- [Digital Marketing Associate](https://feeny.ai/job/digital-marketing-associate-lalamove-paranaque-g7jtvs4r235w) — Parañaque, Philippines
- [Senior Data Analyst, Driver Operations](https://feeny.ai/job/senior-data-analyst-driver-operations-lalamove-hong-kong-nmgg1v3wn4ab) — Hong Kong, China
- [Sales Executive](https://feeny.ai/job/sales-executive-lalamove-paranaque-54q4dgj8tk43) — Parañaque, Philippines
- [Project Coordinator (Hourly Rated)](https://feeny.ai/job/project-coordinator-hourly-rated-lalamove-singapore-20mqaj9bqcfe) — Singapore
- [Customer Service Associate](https://feeny.ai/job/customer-service-associate-lalamove-kuala-lumpur-xvgctatbjnwy) — Kuala Lumpur, Malaysia