---
title: 'Associate Principal Technical Support Engineer at Saviynt'
canonical: 'https://feeny.ai/job/associate-principal-technical-support-engineer-saviynt-bengaluru-64fddaq247se'
type: 'job'
last_seen: '2026-09-07'
---

# Associate Principal Technical Support Engineer at Saviynt

- **Company:** Saviynt
- **Location:** Bengaluru, India
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-06-17
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/saviynt/6bba58d1-2ecc-49f0-98e3-d1e8e82217db

## Job description

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

## WHAT YOU WILL BE DOING

- Identify, debug and troubleshoot break fix issues and take it to a resolution
- Automate the proactive detection and prevention of SLA breaches, outages, and issues, before it impacts customers
- Configure observability and monitoring platforms to send actionable alerts, and create automated SOPs for such alerts
- Provide Level 4 support for the system within agreed service levels
- Implement and manage the effectiveness of Incident, Service Request, Change and Problem management processes for the services area
- Provide daily/weekly report for overall health of the cloud platform and effectiveness of automation, monitoring for incident prevention and resolution
- Responsible for the maintenance of system configurations and process documentation, operating procedures, and infrastructure support documentation
- Work closely with business teams and DevSecOps teams on for activities related to supporting the IAM service offerings

## WHAT YOU BRING

- 10+ years Experience in a Software Support role.
- Strong understanding of Cloud offerings - AWS or Azure preferred
- Hands-on experience in internals of cloud components (ex. Public Cloud, Containers,
- Kubernetes, Applications, APIs)
- Database : Extensive experience in database operations & SQL
- Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
- Experience working with global Customers and strong customer focus
- Excellent written and verbal communication skills
- Knowledge of Application Performance Monitoring (APM) and Site Reliability Engineering(SRE)
- Identity and Access Management domain knowledge is a preference
- Hands-on implementation/maintenance experience of the IGA platform is a preference
- IGA: Saviynt or Sailpoint or relevant Experience with SSL Certificates and SSO technologies is a preference
- Bachelor’s degree or an equivalent experience
- 10+ years of industry experience in design, development, customization, configuration, deployment of cloud platforms, automation frameworks, database systems.
- Experience in one of the public cloud platforms – AWS or Azure
- Passionate about operating and scaling cloud services per the expected SLA and constantly looking into data for operational insights
- Knowledge of Java/J2EE and SQL Experience with ticketing systems, monitoring and automation platforms ex: Freshdesk, Datadog, Prometheus, Grafana, RunDeck
- Understanding of SLAs and the importance of being within SLAs

## About Saviynt

## Company Overview
- **One-liner**: Saviynt provides an AI-powered identity security and access management platform that secures and governs every identity—human, non-human, and AI agent—across the entire digital ecosystem.
- **Entity Type**: Private (Series B)
- **Headquarters**: El Segundo, California, United States
- **Founded**: 2010
- **Founders**: Not publicly available

## Core Business
- **Primary Industry**: Identity Security & Access Management (IAM/IGA) / Cybersecurity
- **Target Customers**: Large enterprises, Fortune 500 companies, government institutions (B2B, Enterprise)
- **Mission or Purpose**: To safeguard enterprises through intelligent, cloud-first identity governance and access management solutions, helping organizations safely accelerate AI deployment while protecting digital assets and driving operational efficiency.

## Products & Services
- **Saviynt Identity Cloud (Platform)**: An AI-powered platform that manages and governs human, non-human, and AI agent access to applications, data, and business processes across hybrid, cloud, and on-premises environments. It combines Identity Governance and Administration (IGA), Privileged Access Management (PAM), and Application Access Governance (AAG) into a single platform. **Type**: SaaS Platform.

## Market Standing
- **Valuation**: Not disclosed (privately held)
- **Key Metric**: Total Funding of $1.075 billion across multiple rounds. Annual Revenue is $89.3 million.
- **Notable Investors/Partners**: Kohlberg Kravis Roberts & Co. (lead, Series B), HPS Investment Partners, PNC Bank, Carrick Capital Partners. The company serves Fortune 500 companies and government institutions.
- **Growth Signals**: 1,260 employees (+28.0% YoY), 358,442 LinkedIn followers (+86.7% YoY), active job postings up +51.0% year-over-year, global expansion with offices in the US, UK, Australia, Canada, and India.

## Competitive Advantages
- **Unified Platform**: Combines IGA, PAM, and AAG into a single cloud-native platform, reducing complexity and cost for enterprises compared to multi-vendor solutions.
- **AI-Native Architecture**: Built for the AI age, it specifically addresses identity security for AI agents and non-human identities, a rapidly growing market need.
- **Enterprise Scale & Trust**: Designed for the largest, most complex organizations (Fortune 500, government) with a focus on compliance, security, and operational efficiency.
- **Strong Financial Backing**: $1.075 billion in total funding provides significant resources for R&D and market expansion.

## Strategic Focus
- **AI-Driven Identity Security**: Prioritizing the safe acceleration of AI deployment and usage by securing AI agent identities.
- **Global Expansion**: Deepening presence in key markets like India, the UK, Australia, and across Europe.
- **Platform Growth**: Continuing to unify and enhance the Identity Cloud platform to cover the full spectrum of identity challenges.
- **Talent Acquisition**: Aggressively hiring (+51% job postings YoY) to scale engineering, sales, and customer success teams.

## Why Work Here
- **High-Growth Environment**: Headcount grew 28% in the last year, offering strong career advancement potential in a fast-scaling company.
- **Mission-Driven Work**: Tackling critical cybersecurity challenges for the world’s largest organizations.
- **Global & Remote-First Culture**: Remote-friendly roles and hybrid options available, with offices in major cities globally (El Segundo, London, Sydney, Bengaluru). [saviynt.com](https://saviynt.com/careers)
- **Strong Compensation & Benefits**: Competitive base pay with bonuses, medical/dental/vision, retirement programs, and flexible time off. [saviynt.com](https://saviynt.com/careers)
- **Positive Employee Sentiment**: Average employer rating of **4.0/5.0** (436 reviews), with strong compensation (4.1) and career opportunity (4.0) scores. [linkedin.com](https://linkedin.com/company/saviynt)
- **Diverse, Global Team**: Workforce spans 23 countries, offering a rich, multicultural work experience.

## Sources
1. [LinkedIn Company Profile](https://linkedin.com/company/saviynt)
2. [Saviynt Careers Page](https://saviynt.com/careers)
3. [Saviynt About Us](https://saviynt.com/company/about-saviynt)
4. [Lever Job Postings](https://jobs.lever.co/saviynt)
5. [CB Insights Profile](https://www.cbinsights.com/company/saviynt)

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