---
title: 'Associate Product Manager - Care at Tamara'
canonical: 'https://feeny.ai/job/associate-product-manager-care-tamara-riyadh-hm4bdzcmksad'
type: 'job'
last_seen: '2026-10-19'
---

# Associate Product Manager - Care at Tamara

- **Company:** Tamara
- **Location:** Riyadh, Saudi Arabia
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.eu.greenhouse.io/tamara/jobs/5000135101

## Job description

## About Us

Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others.

About Your Role:

It is a comprehensive and hands-on experience designed to accelerate your growth within the dynamic realm of Product. You will work with an executive mentor to help tackle company-wide initiatives with key stakeholders and gain professional development while handling live business challenges, making a mark from day one.

Key Responsibilities:

- Create high quality requirements and user stories that accurately capture the user’s pain point
- Collaborate closely with cross-functional teams, including engineering, design, and marketing to deliver high quality products on time
- Work with squad members to gather feedback and incorporate it into the product development process.
- Support product policies and procedures, ensuring compliance with regulatory requirements
- Support the team in defining and prioritizing Partner Self-Serve initiatives across the Partner Portal, Partner/Business mobile app, and merchant help centers.
- Coordinate with Engineering, Design, Partner Care, and other stakeholders to manage the backlog, document requirements and acceptance criteria, and follow initiatives from discovery through launch.
- Analyze partner contacts, journey data, and operational insights to identify friction and help turn support-heavy processes into simple in-app self-serve workflows.
- Help build tooling and surveys that systematically collect partner insights and feedback, using the findings to improve processes and measure the support experience provided across Care.
- Ensure partners receive clear, contextual information about statuses, timelines, next steps, and actions required from them; particularly for disputes, compliance, onboarding, settlements, payouts, and account management.
- Support the automation, testing, launch, and continuous improvement of partner journeys, including clear exception handling and handoffs to Partner Care; track outcomes such as self-serve resolution, deflection, partner effort, and satisfaction.

Your Expertise:

- Bachelor’s degree in Engineering, Computer Science, Business, Marketing or a related field.
- At a minimum, internship or co-op training experience in a relevant field with a maximum of 2 years of experience
- Fluent in reading, writing, and conversing in both Arabic and English.
- Demonstrated project management skills and ability to take ownership of deliverables to achieve desired outcomes.

## Skills

- Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
- Excellent organizational skills with the ability to prioritize, multi-task, and work independently.
- Effective influencing and persuasion skills, using logical and data-driven business cases.

Attributes

- Self-starter with a bias for action, thriving in fast-paced and ambiguous environments.
- Resilient and adaptable, with a can-do attitude toward challenges and opportunities.
- Goal-oriented, with a drive to set high personal standards and work collaboratively where needed.

## About Tamara

## Company Overview
- **One-liner**: Tamara is the leading fintech platform in Saudi Arabia and the GCC region, offering Sharia-compliant buy now, pay later (BNPL) and payment solutions through a customer-centric financial super-app.
- **Entity Type**: Private (Series? – Unicorn stage, backed by top investors)
- **Headquarters**: Riyadh, Saudi Arabia (King Abdullah Branch Road, King Salman District)
- **Founded**: 2020
- **Founders**: Not publicly available (company was founded in 2020 by a team; individual founder names not disclosed in provided sources)

## Core Business
- **Primary industry/industries**: Fintech (BNPL, payments, consumer finance)
- **Target customers**: B2C (consumers) and B2B (merchants, from SMBs to global brands)
- **Mission or purpose statement**: “To help people make their dreams come true by building the most customer-centric financial super-app on earth” (from Greenhouse careers page) / “Empower people in their daily lives and revolutionize how they shop, pay, and bank” (from docs.tamara.co)

## Products & Services
For each major offering:
- **Tamara Bundle**: Includes Pay in Full and Split in 2/3/4 payment products – flexible, transparent, no hidden fees or interest.
- **Split in Installments**: Allows customers to split purchase amounts into multiple installments (varies by retail category and ticket size).
- **Pay in Full**: Customers pay the total order value upfront via Tamara, with no added fees or interest.
- **Online & In-store Solutions**: Tamara’s payment methods work both for e-commerce and physical retail.
- **Merchant Services**: Boost conversion and AOV, reduce fraud/credit risk, receive upfront payment while customers pay over time, and manage transactions/returns via a dashboard.

## Market Standing
- **Valuation/Market Cap**: $2.107 billion (as of latest funding round – CB Insights lists valuation at $2.107B, making Tamara Saudi Arabia’s first fintech unicorn)
- **Key Metric**: Total funding raised = $2.107 billion (includes equity and lines of credit; latest round was a Line of Credit - II of $1.4B about 9 months ago)
- **Notable Investors/Partners**: Sanabil Investments (wholly owned by PIF), SNB Capital, Checkout.com, Goldman Sachs, Citi Alternative Investments, Apollo Global Management, W2 Investments, Shorooq Partners (22+ investors total). Key merchant partners: SHEIN, Jarir, noon, IKEA, Amazon.
- **Growth Signals**: Serves millions of users across Saudi Arabia, UAE, and Bahrain; expanding globally with offices in Riyadh, Dubai, Cairo, Vietnam, India, Germany, and remote; strong headcount growth visible in open roles across engineering, data, risk, product, and care.

## Competitive Advantages
- **First-mover & unicorn status** in Saudi Arabia’s fintech space.
- **100% Sharia-compliant** certification by Shariyah Review Bureau – a key differentiator in the region.
- **Strong backing** from PIF-linked investors and global financial institutions.
- **Deep merchant integrations** with top regional and global brands (SHEIN, IKEA, Amazon, etc.).
- **Customer-centric super-app vision** combining payments, shopping, and banking in one platform.

## Strategic Focus
- Build the most comprehensive financial super-app in the GCC, expanding product offerings beyond BNPL (e.g., banking, credit).
- Scale across the region (already in Saudi, UAE, Bahrain) and enter new markets.
- Invest in data, AI, and engineering talent to enhance risk management, personalization, and customer experience.
- Maintain Sharia compliance while innovating payment flexibility.

## Why Work Here
- **Culture highlights**: “Customer Obsessed”, “Ownership”, “Resilience”, “Curiosity”, “One Team, One Mission” – strong emphasis on trust, simplicity, and being “everywhere people need us.”
- **Work policy**: Hybrid/remote options available – offices in Saudi Arabia, UAE, Egypt, Vietnam, India, Germany, plus fully remote roles (per Greenhouse careers page).
- **Notable perks/engineering culture**: “We hire for human qualities, not just skills”; focus on continuous learning, data-informed decision-making, and building scalable systems; global team with diverse backgrounds; roles in engineering (backend, Flutter, QA), data science, risk, product design, and more.
- **Growth opportunity**: As a fast-growing unicorn, employees can have high impact and career acceleration.

## Sources
1. [Greenhouse – Jobs at Tamara](https://job-boards.eu.greenhouse.io/tamara)
2. [Tamara – Life at Tamara](https://tamara.co/en-kw/life-at-tamara)
3. [CB Insights – Tamara Profile](https://www.cbinsights.com/company/tamara)
4. [Tamara Docs – Introduction to Tamara](https://docs.tamara.co/docs/introduction-to-tamara)
5. [Tamara Careers Page](https://tamara.co/en-sa/careers)

## Other roles at Tamara

- [Commercial Operations Intern](https://feeny.ai/job/commercial-operations-intern-tamara-dubai-rbg7zkg9tb4n) — Dubai, United Arab Emirates
- [Collections Advisor](https://feeny.ai/job/collections-advisor-tamara-riyadh-cxka9m3fvdcr) — Riyadh, Saudi Arabia
- [Trust & Safety Quality Analyst](https://feeny.ai/job/trust-safety-quality-analyst-tamara-riyadh-4q4751p35pwf) — Riyadh, Saudi Arabia
- [Data Analyst II - Finance](https://feeny.ai/job/data-analyst-ii-finance-tamara-riyadh-m022r09rm8pe) — Riyadh, Saudi Arabia
- [Merchant Acquisition Specialist](https://feeny.ai/job/merchant-acquisition-specialist-tamara-sharjah-e78j68webzhp) — Sharjah
- [Data Engineering Manager II](https://feeny.ai/job/data-engineering-manager-ii-tamara-riyadh-df5za07adgw5) — Riyadh, Saudi Arabia
- [Data Engineering Manager II](https://feeny.ai/job/data-engineering-manager-ii-tamara-india-q7pggcdeqqp0) — India
- [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-tamara-india-s93722nb961j) — India
- [Merchant Success Lead](https://feeny.ai/job/merchant-success-lead-tamara-dubai-1px5sy9kb053) — Dubai, United Arab Emirates
- [Merchant Retention Lead](https://feeny.ai/job/merchant-retention-lead-tamara-dubai-v4x6tkxytdy3) — Dubai, United Arab Emirates