--- title: 'Associate Production Support Analyst at Endpoint Clinical' canonical: 'https://feeny.ai/job/associate-production-support-analyst-endpoint-clinical-bengaluru-acj5nkpxe29z' type: 'job' last_seen: '2026-09-10' --- # Associate Production Support Analyst at Endpoint Clinical - **Company:** Endpoint Clinical - **Location:** Bengaluru, India - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2023-09-18 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.lever.co/endpointclinical/c09f85ef-b004-4d55-b244-3c4cebedc7c1 ## Job description About Us: Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Raleigh-Durham, North Carolina with offices across the United States, Europe, and Asia. Position Overview: The Associate Production Support Analyst (APSA) is the primary contact for end users of endpoint Interactive Response Technology (IRT) systems. The person in this role will work independently with guidance from the PSA, Senior PSA, or Lead PSA. The role requires interaction with internal study teams and external customers. - This role can be based remotely in India and will have working hours from Monday - Friday 930p-530a Indian Standard Time Responsibilities: - Provide excellent customer service to end users of endpoint IRT systems - Respond to all incoming queries (phone/email) in a timely fashion, ensuring that all requests are addressed - Troubleshoot technical and non-technical issues using documentation, system configuration, and other resources - Document all incoming queries in endpoint’s ticketing system - Escalate to internal teams when issues cannot be resolved within the support team - Reviews data change requests for clarity, completeness and impact - Collaborates with Client Services and Customers as needed to ensure database updates are made in the spirit of the original request - Executes SQL Data Scripts to view project data - Participates in conference calls and/or meetings with internal teams - Organize own workspace and deadlines to ensure timely completion of tasks - This position will require weekend and holiday coverage - Perform other duties as required Education: - BA/BS Degree in related field or appropriate experience Experience: - 1-2+ years’ experience in a user-facing role, with an emphasis on providing troubleshooting assistance and technical support via the phone & - Ideal candidates should be adept communicators, able to provide guidance to non-technical users and ask questions that accurately and efficiently determine the customer’s - A proven ability to understand technical concepts and learn very quickly, including experience with SQL - Some experience in the life science industry preferred - High-level of attention to detail with excellent organizational skills and ability to multi-task - Strong interpersonal skills with the ability to work effectively with a wide variety of - Previous experience working in a fast-paced, support-oriented environment - Prior experience working with voice (IVR) web (IWR) and mobile (IMR) platforms is - Ability to troubleshoot to determine the source of a customer issue using provided reference sources, data and other tools Skills: - Strong attention to detail - Excellent organizational and time management skills - Excellent verbal and written communication skills - Technical aptitude - Adaptability/flexibility in a changeable, fast-paced environment - Ability to learn and apply new skills quickly - Critical thinking #LI-MT #LI-Remote ## About Endpoint Clinical ## Company Overview - **One-liner**: Endpoint Clinical provides Randomization and Trial Supply Management (RTSM) technology and services to clinical trial sponsors and CROs, helping them manage complex global trials efficiently. - **Entity Type**: Private - **Headquarters**: Raleigh, North Carolina, United States - **Founded**: 2009 - **Founders**: Not publicly available ## Core Business - **Primary industry/industries**: Life Sciences / Clinical Trial Technology (RTSM/IRT) - **Target customers**: B2B – Biopharmaceutical companies (from emerging biotech to 8 of the Top 15), Contract Research Organizations (CROs) - **Mission or purpose statement**: To help set the foundation for clinical trial success by delivering innovative, high-quality RTSM solutions that make a difference in advancing lifesaving treatments. ## Products & Services - **[PULSE®]**: A fully customizable and adaptive dynamic RTSM platform designed to scale with trial workflow and deliver real-time responsiveness for evolving needs. (SaaS/Platform) - **[Elosity]**: A multi-tenant, robust RTSM platform offering enhanced speed, flexibility, and AI-driven capabilities to optimize trial logistics and patient outcomes. (SaaS/Platform) - **RTSM Support & SLAs**: Proactive, expert-led support with defined service level agreements to keep trials running smoothly. (Service) - **AI Services**: Harnessing AI-driven insights to streamline eClinical operations and enable smarter decision-making across global trials. (Service) - **UAT Services**: Comprehensive, independent User Acceptance Testing to ensure flawless RTSM performance and accelerate study timelines. (Service) - **Consulting Services**: Expert consulting on randomization and drug supply strategies to enhance trial integrity and optimize resource allocation. (Service) ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Annual Revenue of **$65.6M** (estimated) [linkedin.com] - **Total Funding**: **$1.7M** [linkedin.com] - **Notable Investors/Partners**: Not publicly disclosed. Partners with 300+ sponsors including 8 of the Top 15 Biopharma leaders [endpointclinical.com]. - **Growth Signals**: - Recognized as an **RTSM Leader** in the Everest Group 2025 PEAK Matrix® Assessment [endpointclinical.com]. - Powers trials across **90+ countries** and works with **100,000+ clinical trial sites** [endpointclinical.com]. - Has supported **over 1M patients** across **2,000+ clinical studies** [endpointclinical.com]. - Headcount of **~486-600 employees**, with a modest growth of 0.5% YoY [linkedin.com, endpointclinical.com]. ## Competitive Advantages - **Deep RTSM Expertise**: Nearly 20 years of RTSM advancement and 200+ years of combined industry experience on the leadership team [endpointclinical.com]. - **Proven Scale & Reliability**: Demonstrated ability to support complex, adaptive trials across a wide range of therapeutic areas (20+) including oncology and rare diseases [endpointclinical.com]. - **Governance-First Approach**: Built-in controls, audit readiness, and regulatory alignment provide a strong quality and compliance mindset [endpointclinical.com]. - **Leadership Recognition**: Named a Leader by the Everest Group, a highly respected industry analyst firm [endpointclinical.com]. ## Strategic Focus - **Innovation & AI**: Integrating AI-driven capabilities into platforms (Elosity) to optimize trial logistics and improve patient outcomes [endpointclinical.com]. - **Global Expansion**: Continuing to support trials globally across 90+ countries [endpointclinical.com]. - **Operational Excellence**: Maintaining a strong focus on quality, compliance, and proactive support as key differentiators [endpointclinical.com]. ## Why Work Here - **Culture**: Endpoint Clinical emphasizes a culture of excellence, accountability, and collaboration. They want to be a "top career destination" [endpointclinical.com]. - **Awards**: Recognized by Built In as a **Top 100 Midsize Place to Work** from 2021 to 2025 [endpointclinical.com]. - **Work Policy**: Employs a **hybrid** work model with flexible on-site expectations. Offices are located globally including the US (Raleigh, MA), Europe, and Asia [builtin.com, endpointclinical.com]. - **Global Team**: A workforce of over 600 people spread across 10 countries (including India, US, UK, Philippines, China), fostering a collaborative, global culture [linkedin.com, endpointclinical.com]. - **Benefits**: Offers performance bonuses, generous parental leave, family medical leave, dental insurance, Flexible Spending Account (FSA), and customized development tracks [builtin.com]. - **Engineering & Innovation**: The company is focused on next-generation technology and AI, indicating a dynamic and challenging environment for technical talent [endpointclinical.com]. - **Note on Employee Sentiment**: The current employee rating on LinkedIn is 2.9/5.0 (based on 177 reviews), with culture and career opportunities rated lower (2.5/5.0) [linkedin.com]. This is an important data point to consider. ## Sources 1. [endpointclinical.com](https://www.endpointclinical.com/) 2. [endpointclinical.com - Careers](https://www.endpointclinical.com/careers) 3. [endpointclinical.com - Company](https://www.endpointclinical.com/company) 4. [linkedin.com](https://linkedin.com/company/endpoint_464541) 5. [builtin.com](https://builtin.com/company/endpoint-clinical?ni=6) ## Other roles at Endpoint Clinical - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-endpoint-clinical-united-kingdom-5k3kyeqhq8t7) — United Kingdom - [Senior Software Developer, Product](https://feeny.ai/job/senior-software-developer-product-endpoint-clinical-united-states-1cb3q704jd0b) — United States - [Test Engineer](https://feeny.ai/job/test-engineer-endpoint-clinical-hyderabad-sdaprkyh968d) — Hyderabad, India - [Test Engineer - Sr](https://feeny.ai/job/test-engineer-sr-endpoint-clinical-hyderabad-adr0d1eed4aa) — Hyderabad, India - [Business Development Intern](https://feeny.ai/job/business-development-intern-endpoint-clinical-united-states-zqfyds09vjpg) — United States - [Front-End Engineer (Berribot Test)](https://feeny.ai/job/front-end-engineer-berribot-test-endpoint-clinical-hyderabad-xh0f2gz933sx) — Hyderabad, India - [Business Solutions Architect](https://feeny.ai/job/business-solutions-architect-endpoint-clinical-united-kingdom-9w983p3jv260) — United Kingdom - [UAT Tester](https://feeny.ai/job/uat-tester-endpoint-clinical-bengaluru-n7z3aehx61bf) — Bengaluru, India - [Project Manager](https://feeny.ai/job/project-manager-endpoint-clinical-united-kingdom-0pw257dq3gg0) — United Kingdom - [Production Support Analyst](https://feeny.ai/job/production-support-analyst-endpoint-clinical-hyderabad-hyj63h5z171k) — Hyderabad, India