--- title: 'Associate Production Support Engineer, Tier I at Redox' canonical: 'https://feeny.ai/job/associate-production-support-engineer-tier-i-redox-remote-72fwarm67fk3' type: 'job' last_seen: '2026-09-14' --- # Associate Production Support Engineer, Tier I at Redox - **Company:** Redox - **Location:** Remote - **Compensation:** $70k–$80k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-11 - **Last confirmed live:** 2026-09-14 - **Apply:** https://jobs.lever.co/redoxengine/ec53e1b8-e9fa-4274-a106-c72c857f01a9 ## Job description Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers. Opportunity & Impact Redox is on a mission to accelerate healthcare's transformation with useful data. Redox accelerates the development and distribution of healthcare products with a full service integration platform to securely and efficiently exchange healthcare data. With just one connection, data can be transmitted across a growing network of 7,300+ provider organizations and 240+ healthcare products. Redox connections serve tens of millions of patient records per day, leveraging a single data standard compatible with more than 90 electronic health record systems. Tier I Support Engineers are the first line of technical support for Redox customers, resolving day to day connectivity, configuration, and messaging issues and monitoring production feeds. As Redox shifts toward a more self service support model, this role is central to that shift: you'll use your technical troubleshooting skills to diagnose issues quickly, and your communication skills to teach customers and technical partners how to use our self service tools (config modifiers, log inspector, alerting, translation sets, etc.) to resolve issues themselves. You'll make a positive impact from day one as part of a collaborative and committed team. Job Responsibilities: - Work all tickets within the scope of a Tier I role, reaching out for support or escalating to Tier II for tickets that are outside or partially outside of scope, including: - Instructing customers on how to update configurations or resolve issues themselves - ## Basic connectivity (VPN/API) troubleshooting - Connection and traffic questions and troubleshooting - Message and error state issues - Configuration updates - Any other support ticket type, which may include reaching out to third parties on behalf of the customer - Respond to and work critical support issues called in by customers during the day - Manage work hour on call shifts, including: - Responding to errors that page the on call person - Monitoring paused and retrying queues - Answering calls - Serving as Incident Manager during major incidents, including sending customer emails and updating StatusPage - Take after hours on call shifts (approximately one week every other month) Required Skills & Experience: - Technical support experience - Ability to learn quickly and think critically - Comfortable reading and interpreting technical data (e.g., JSON, HL7v2, logs) to diagnose issues, even without building it from scratch - A working understanding of APIs and web service protocols - Strong communicator who can explain technical concepts clearly to both customers and internal teams; this role increasingly teaches customers how to use our tools rather than doing the work for them - Organized and customer service oriented - Comfortable using AI tools to support troubleshooting, documentation, and daily workflows; Redox is an AI forward company and expects team members to actively use AI in their work Preferred Skills & Experience: - Experience teaching, training, or documenting for a technical audience (e.g., supporting a self service or dev tools product) - Experience with HL7v2, C-CDA (CCD, QRDA, etc.), and other healthcare data formats - VPN, network, or connection troubleshooting experience - Relational databases and SQL queries - JavaScript or another scripting language - ## Experience in healthcare IT, ideally integration Specific Software Platforms/Tools: Preferred: - Jira/Confluence - Zendesk ## Benefits & Perks - 100% remote first culture (must be based in the US) - Unlimited Flexible Time Off - 15+ Observed Holidays - Rest & R^Charge days (guaranteed a 3-day weekend each month) - R^Charge (6 weeks paid sabbatical + stipend) - 401k match 50% for up to 8% on Day 1 - Medical/Dental/Vision Benefits on Day 1 - HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program - Paid Parental Leave (16 weeks) - Productivity Stipend & Wellness Fund - Redox Issued MacBook - Virtual and/or in-person Team & Company Events - Stock Options - Employee Referral Bonus Program About Redox - Take a look here: https://youtu.be/4OjENXR6UXA ## What We Do Healthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data. This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com. Other Stuff About Us Redox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process. Successful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S. Thank you for your interest in Redox! ## #LI-TA1 ## About Redox ## Company Overview - **One-liner**: Redox provides a healthcare data interoperability platform that enables real-time, secure exchange of clinical and administrative data across providers, payers, health tech vendors, EHRs, and life sciences organizations. - **Entity Type**: Private (Series D) - **Headquarters**: Madison, Wisconsin, United States - **Founded**: 2014 - **Founders**: Not publicly listed on primary sources (company is led by CEO Trip Hofer) ## Core Business - Primary industry: Healthcare IT / Healthcare Data Interoperability - Target customers: B2B — hospitals, health systems, payers, health tech vendors, EHR companies, and life sciences organizations - Mission statement: "Accelerating healthcare’s transformation with useful data" — Redox aims to "set the data free" by removing technical barriers to integration, thereby improving patient-provider relationships and healthcare efficiency. ## Products & Services - **Redox Interoperability Platform**: A cloud-based, API-driven platform that standardizes and routes healthcare data between different electronic health records (EHRs), applications, and systems. It handles massive volumes of diverse healthcare data in real time, supporting send, receive, process, and act workflows. The platform is designed to be elegant, secure, and highly scalable. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: Total Funding of $107.3M across 8 rounds. Annual Revenue of approximately $14M (latest estimate). - **Notable Investors/Partners**: Battery Ventures (led Series C), Adams Street Partners (led Series D). Key technology partners include Amazon Web Services (AWS), Databricks, Google Cloud, Microsoft Azure, and Snowflake (as preferred interoperability partner). - **Growth Signals**: - Processes over 19 billion healthcare data transactions annually. - Connected to over 12,000 healthcare organizations. - 95% of top hospitals listed by US News are in their network. - 14,000+ integrations (live and in progress). - Remote-first since founding; workforce distributed across 6 countries (US, Croatia, Pakistan, Colombia, Australia, India). - Active job postings increased 450% year-over-year (as of latest data), indicating renewed hiring momentum. ## Competitive Advantages - **Deep Healthcare Domain Expertise**: Over 760 person-years of healthcare technology experience within the team. - **Massive Network Effect**: The largest and broadest network of connected healthcare organizations in the industry (12,000+), creating a strong moat. - **Cloud-Native & Platform-Agnostic**: Integrates with major cloud providers (AWS, Azure, GCP) and data platforms (Databricks, Snowflake), making it highly flexible for customers. - **Proven Scale & Reliability**: Processes billions of transactions with 95% coverage of top US hospitals. ## Strategic Focus - **AI & Agentic Experience**: Actively hiring for a Senior Product Manager II focused on "AI Platform & Agentic Experience," signaling a strategic push to incorporate AI agents into their interoperability platform. - **Expanding into Payer Market**: Has a dedicated "Payer Market Lead" in product management, indicating growth focus beyond traditional provider and vendor segments. - **Continued Platform Expansion**: Hiring across technical account executives, sales directors, and DevSecOps to support scaling the platform and customer base. ## Why Work Here - **Remote-First & Work Anywhere**: Redox has been remote-first since its founding. All employees are encouraged to live and work wherever they are happiest, needing only power, wifi, and a computer. - **Strong Benefits Package**: Includes competitive salaries, 401k matching, stock options, 16 weeks of paid parental leave, a 6-week paid sabbatical every 5 years, flexible time off, an annual productivity stipend, a wellness fund, and health/dental insurance from day 1. - **Mission-Driven Culture**: Employees are united by a "battle cry to fight inefficiency" in healthcare. The culture emphasizes autonomy, trust, data-driven decisions, and experimentation. - **Values-Based Hiring**: The company hires and coaches based on core values that form the foundation of their culture. - **Engineering & Technical Focus**: 20% of the workforce is in technical roles. The company is investing heavily in AI and platform engineering. - **Recent Growth & Stability**: With $107M in funding and a massive network, the company is well-capitalized and growing, offering career stability and upward mobility. ## Sources 1. [redoxengine.com - About](https://redoxengine.com/company/) 2. [redoxengine.com - Careers](https://redoxengine.com/company/careers/) 3. [LinkedIn - Redox](https://linkedin.com/company/redoxengine) 4. 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