---
title: 'Associate Program Manager at ClassPass'
canonical: 'https://feeny.ai/job/associate-program-manager-classpass-mexico-ch6vxc49nzez'
type: 'job'
last_seen: '2026-10-14'
---

# Associate Program Manager at ClassPass

- **Company:** ClassPass
- **Location:** Mexico
- **Posted:** 2026-09-24
- **Last confirmed live:** 2026-10-14
- **Apply:** https://www.playlist.com/careers/opportunities/4716111006?gh_jid=4716111006

## Job description

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.

## The Role You'll Play

You'll join a team of program managers who run the operational programs that keep ClassPass partners, and internal teams moving. As an Associate Program Manager, you'll take on a set of established programs and workstreams delivered through our offshore business process outsourcing (BPO) teams, keep them running well day to day, and support the Senior Program Managers on your team by taking on the operational side of their programs so they can focus on strategy and stakeholder leadership. Your portfolio will be shaped around team needs and will evolve as the business does. This is a role for someone who likes turning messy operational work into clear, repeatable processes, is comfortable working with vendor teams across time zones, and wants to grow toward owning programs end to end.

- Coordinate day-to-day operations for BPO-delivered programs: weekly check-ins with vendor team leads, quality reviews, and capacity tracking against demand
- Manage request intake and prioritization within agreed criteria, set turnaround expectations with stakeholders, and track delivery against SLAs
- Write and maintain SOPs, job aids, and training materials so operations teams can execute consistently
- Build and maintain program reporting (weekly recaps, monthly readouts, KPI dashboards) and share results with stakeholders and leadership
- Investigate root causes behind quality misses, escalations, and rework, and drive fixes with system owners and partner teams
- Identify and deliver automation and process improvements that reduce manual effort and operating cost
- Support onboarding of partners, clients, or internal teams onto operational programs, including documentation, communication setup, and launch QA
- Support Senior Program Managers with operational duties within their programs, including data pulls, reporting, quality reviews, SOP updates, and BPO coordination
- Escalate scope, cost, vendor, and prioritization decisions to your manager with a clear recommendation
- Contribute to quarterly OKR planning and annual budget inputs for the programs you support
- All other duties as assigned

The Experience You’ll Bring

- Able to work Mountain Time hours
- 1 to 2 years of program, project, or operations management experience
- 1+ year of project and process implementation experience
- Experience coordinating with vendors or outsourced teams is a plus
- Comfortable working in Salesforce, Excel, Notion, Asana, and Slack; exposure to Tableau or Snowflake is helpful
- Strong written communication, especially writing procedures others will follow
- High level of initiative for excellence, results, and process improvement
- Strong interpersonal skills and success working in a cross-functional, fast-paced environment
- Bachelor's degree, technical certification, or equivalent work experience

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our [California Applicant Privacy Notice](https://co.mindbodyonline.com/legal/california-privacy-policy) or [International Applicant Privacy Notice](https://co.mindbodyonline.com/legal/international-team-member-privacy-notice) (as applicable).

## About ClassPass

## Company Overview
- **One-liner**: ClassPass operates a subscription platform connecting members to thousands of fitness, wellness, and beauty studios and services globally.
- **Entity Type**: Private (Acquired by Mindbody in 2021, now part of Playlist)
- **Headquarters**: New York, New York, United States
- **Founded**: 2013
- **Founders**: Payal Kadakia, Sanjiv Sanghavi

## Core Business
- **Industry**: Consumer services – fitness, wellness, beauty
- **Target customers**: B2C (individuals seeking classes and appointments) and B2B (employers offering wellness benefits)
- **Mission**: “To motivate people to live inspired lives every day by introducing and seamlessly connecting them to soul-nurturing experiences.”

## Products & Services
- **ClassPass App (Consumer)**: A subscription that gives access to in-studio and outdoor fitness classes (HIIT, yoga, cycling, etc.), wellness appointments (massages, salons), and on-demand streaming workouts. Available in 30 countries.
- **ClassPass Corporate Wellness**: A B2B benefit platform that companies can offer employees to access fitness and wellness services, helping improve employee health and retention.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Annual Revenue – USD 150,000,000 (estimated); Total Funding – USD 557,775,000
- **Notable Investors/Partners**: Temasek Holdings (led Series C), Google Ventures, Emergent Ventures, and others. Acquired by Mindbody in 2021; parent company is now Playlist.
- **Growth Signals**: Headcount of ~583 employees (+32.3% YoY); presence in 30 countries; recent expansion into beauty and salon verticals; over 55 active job postings as of mid-2025.

## Competitive Advantages
- Largest aggregator of boutique fitness and wellness studios with a global network
- Strong brand recognition and a loyal subscriber base
- Dual B2C and B2B revenue streams (corporate wellness benefits)
- Data-driven recommendations and personalization powered by usage analytics
- Parent company Playlist provides cross‑brand synergies with Mindbody and Booker

## Strategic Focus
- Deepening the corporate wellness offering through integration with employer benefits
- Expanding into additional wellness categories (beauty, salons, spas)
- Leveraging the Mindbody ecosystem to scale merchant relationships and technology
- Maintaining a remote-first culture while investing in AI‑driven personalization

## Why Work Here
- **Remote culture**: ClassPass supports a globally distributed workforce with virtual onboarding, Slack‑based communication, and optional in‑person team offsites.
- **Work-life balance**: Employee reviews on LinkedIn (3.8/5) and Indeed (4.1/5) highlight manageable stress and enjoyment at work.
- **Benefits**: Generous paid time off, family leave, full medical benefits, financial wellbeing programs, wellness stipends, and work‑from‑home equipment stipends.
- **DEIB**: Formal Diversity, Equity, Inclusion & Belonging program and Employee Resource Groups (ERGs).
- **Growth opportunities**: 55 open roles; recent rapid headcount growth; employees report solid career development possibilities.
- **Notable perks**: Free class credits, virtual Taco Tuesdays, panel discussions, and team offsites.

## Sources
1. [classpass.com/about](https://classpass.com/about)
2. [classpass.com/about/careers](https://classpass.com/about/careers)
3. [linkedin.com/company/classpass](https://www.linkedin.com/company/classpass)
4. [indeed.com/cmp/Classpass](https://www.indeed.com/cmp/Classpass)

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