--- title: 'Associate Salesforce Administrator at QGenda' canonical: 'https://feeny.ai/job/associate-salesforce-administrator-qgenda-atlanta-m8w7r6fgz2c5' type: 'job' last_seen: '2026-09-07' --- # Associate Salesforce Administrator at QGenda - **Company:** QGenda - **Location:** Atlanta, GA - **Posted:** 2026-09-01 - **Last confirmed live:** 2026-09-07 - **Apply:** https://job-boards.greenhouse.io/qgenda/jobs/5412624008 ## Job description ## Who We Are QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day. At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry. QGenda is headquartered in Atlanta. To learn more about QGenda, visit us at qgenda.com or follow us on [Instagram](https://www.instagram.com/qgendalife/) or [LinkedIn](https://www.linkedin.com/company/qgenda/). ## About Your Role As an Associate Salesforce Administrator, you will work under the direction of the Salesforce Platform Manager to support, maintain, and streamline day-to-day operations on QGenda’s Salesforce platform. This role acts as a primary operational resource for internal teams, addressing front-line inquiries and keeping our system running smoothly. You will work closely with the team’s Senior Salesforce Administrator and Salesforce Administrator to learn our unique platform architecture, troubleshoot issues, and collaborate on system alignment. This position is designed as a career-launching growth opportunity. The ideal candidate will start by mastering core operational tasks and will be expected to continuously grow into increasingly complex administration duties over time. ## How You’ll Make an Impact - Ticket Management: Take primary ownership of incoming operational (Help Desk) tickets, ensuring timely, accurate, and helpful resolutions for our internal users. - Access Control: Manage basic user administration, including provisioning and deprovisioning user accounts, resetting passwords, and adjusting roles, profiles, and permission sets. - Data Operations: Execute routine data tasks, such as file uploads, data extractions/downloads, and ongoing account maintenance to preserve data integrity. - General Troubleshooting: Serve as a responsive resource for everyday system questions, diagnosing minor glitches, and escalating complex issues to the Salesforce Platform Manager or senior administrators when necessary. - Process Alignment: Adhere closely to all company ticketing workflows, documentation policies, and handling practices. Growth & Professional Development Expectations - Continuous Learning Path: A formal certification is not required at the time of hire. However, because this role is designed for long-term professional development, the incumbent will be expected to expand their technical capabilities, absorb advanced tasks from senior team members, and achieve their Salesforce Certified Administrator credential within three years of joining the team. ## Experience You Bring - Platform Experience: 1–2 years of hands-on exposure or structural familiarity with Salesforce or a similar CRM environment. - Communication: Excellent verbal and written communication skills paired with a user-first support mindset. - Analytical Thinking: Creative and analytical thinker with a natural aptitude for problem-solving and troubleshooting. - Prioritization: Strong organizational skills with the ability to handle, organize, and prioritize simultaneous operational requests. - Quality Focus: A sharp eye for detail, striving for thoroughness and accuracy across all system changes and data requests. - Team Attitude: A collaborative, positive approach to learning new technical skills and adapting to dynamic roadmaps. Not Required, But Nice to Have - Salesforce Certified Associate credential. - Basic experience utilizing a helpdesk ticketing platform (e.g., Jira, ServiceNow). - Strong familiarity with data manipulation tools like Microsoft Excel or Google Sheets (e.g., VLOOKUPs, data formatting) for prepping file uploads. - Experience with SOQL or SQL #LI-Hybrid Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time. What’s In It For You We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes: - Fully company-paid options for medical (both in-person and virtual), dental and vision insurance - Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance - Paid parental leave for birth, adoption or permanent placement - 401(k) with company match - Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all. QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law. If you require accommodations or assistance to complete the online application process, please contact recruiting@qgenda.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly. ## About QGenda ## Company Overview - **One-liner**: QGenda provides a unified, AI-powered workforce management platform purpose-built for the healthcare industry. - **Entity Type**: Private (bootstrapped/self-funded; no disclosed venture capital funding) - **Headquarters**: Atlanta, Georgia, USA - **Founded**: 2006 - **Founders**: Greg Benoit ## Core Business - **Primary industry/industries**: Healthcare workforce management software. - **Target customers**: B2B – physician groups, hospitals, academic medical centers, and enterprise health systems (over 4,500 organizations). - **Mission or purpose statement**: “Take care of the people who take care of your patients.” ## Products & Services - **QGenda Credentialing**: Automates provider credentialing to shorten turnaround times and accelerate time to revenue. - **QGenda Advanced Scheduling for Providers**: Rule-based, automated scheduling for physicians. - **QGenda Advanced Scheduling for Nurse & Staff**: AI-driven scheduling to reduce premium labor costs and improve retention. - **QGenda On-Call Management**: Centralizes on-call schedules across the enterprise for accurate visibility. - **QGenda Time & Attendance**: Automates time capture, approval, and complex pay calculations, integrating with scheduling. - **QGenda Clinical Capacity Management**: Manages exam room utilization to increase throughput and control real estate costs. - **QGenda Insights**: Workforce analytics layer providing data visualizations for workforce and space planning. - **QGenda AI**: AI chat assistant for schedule changes, predictive staffing, and natural-language reporting. ## Market Standing - **Valuation/Market Cap**: Not publicly available (private, no disclosed funding rounds). - **Key Metric**: Over 4,500 customers; the platform serves more than 850,000 physicians, nurses, and staff. - **Notable Investors/Partners**: Not disclosed (no institutional investors identified in public sources). - **Growth Signals**: - Headcount of 800+ employees across the US (as of recent careers page). - Recognized multiple years on Deloitte Fast 500™, Georgia Fast 40, Atlanta Journal-Constitution Top Workplace. - CEO Greg Benoit named 2018 EY Entrepreneur of the Year. ## Competitive Advantages - **Healthcare-only focus**: Built from the ground up for healthcare, not adapted from generic workforce management. - **Unified platform**: Bridges HRIS and EHR systems, providing a single source of truth for workforce data across credentialing, scheduling, on-call, time & attendance, and capacity management. - **AI-native**: Embedded AI for predictive scheduling, real-time shift swaps, and natural-language analytics. - **Scalability**: Serves large enterprise health systems and academic medical centers with end-to-end presence at 100+ sites. ## Strategic Focus - Deepen AI capabilities to further reduce administrative burden and optimize labor spend. - Expand platform adoption by continuing to unify credentialing, scheduling, time tracking, and analytics into a single workflow. - Grow customer base beyond the current 4,500 organizations, particularly in larger health systems. ## Why Work Here - **Culture**: Ranked as a Top Workplace in Atlanta; described as “customer obsessed, community dedicated, collaborative, and quick.” - **Work model**: Hybrid (Atlanta and Ohio offices) or remote depending on position. - **Benefits**: Fully company-paid medical, dental, and vision insurance; generous PTO; paid parental leave; 401(k) with match; cell phone stipend; Costco membership; professional development (leadership programs, tuition reimbursement via Western Governors University). - **Engineering culture**: Building mission-critical software for healthcare; emphasis on innovation and impact. ## Sources 1. [qgenda.com](https://www.qgenda.com/) 2. [qgenda.com/careers](https://www.qgenda.com/careers/) 3. [qgenda.com/our-story-and-leadership](https://www.qgenda.com/our-story-and-leadership/) 4. [job-boards.greenhouse.io/qgenda](https://job-boards.greenhouse.io/qgenda) 5. [linkedin.com/company/qgenda](https://www.linkedin.com/company/qgenda) ## Other roles at QGenda - [Product Support Specialist, New Innovations](https://feeny.ai/job/product-support-specialist-new-innovations-qgenda-atlanta-kr4gwmdydh3h) — Atlanta, GA - [Product Support Specialist, New Innovations](https://feeny.ai/job/product-support-specialist-new-innovations-qgenda-uniontown-105jy7wv8v90) — Uniontown, OH - [Collections Specialist](https://feeny.ai/job/collections-specialist-qgenda-atlanta-georgia-nbd4093w1wdt) — Atlanta Georgia, United States - [Customer Support Specialist](https://feeny.ai/job/customer-support-specialist-qgenda-atlanta-92r7xbfrpx1n) — Atlanta, GA - [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-qgenda-atlanta-5pmz1m1m3gws) — Atlanta, GA - [QGenda Technical Engineer - New Grad 2026](https://feeny.ai/job/qgenda-technical-engineer-new-grad-2026-qgenda-atlanta-v2ng1s8wfjgj) — Atlanta, GA - [QGenda Technical Engineer](https://feeny.ai/job/qgenda-technical-engineer-qgenda-atlanta-ctjxx5je86fx) — Atlanta, GA - [Implementation Consultant, Scheduling](https://feeny.ai/job/implementation-consultant-scheduling-qgenda-atlanta-ezz867yn5n2n) — Atlanta, GA