--- title: 'Associate Service Operations Analyst at Rimes Technologies' canonical: 'https://feeny.ai/job/associate-service-operations-analyst-rimes-technologies-manila-v9b3nnj74pgr' type: 'job' last_seen: '2026-11-12' --- # Associate Service Operations Analyst at Rimes Technologies - **Company:** Rimes Technologies - **Location:** Manila, Philippines - **Posted:** 2026-11-11 - **Last confirmed live:** 2026-11-12 - **Apply:** https://job-boards.greenhouse.io/rimestechnologies/jobs/6255092004 ## Job description ## About Rimes Rimes provides the Intelligence Fabric for Capital Markets, a trusted data network and intelligence architecture that transforms fragmented data, operations and workflows into decision-grade intelligence. The world’s leading institutional investors, asset managers, and service providers rely on Rimes to help them make better investment decisions that power more than US$ 75 trillion in AUM annually. The Pipeline Operations first-line team proactively monitors exceptions based on timeliness and data quality in a top-down manner, alongside managing our clients’ ever-changing priorities and corresponding queries. As an associate analyst, you will be responsible for managing day-to-day tasks focused on client service delivery related to Benchmark and Index solutions. You must ensure that your deliverables meet both client SLA requirements and team goals. Additionally, you will work with your team to deliver projects and help enhance workflow and procedures. ## Key Responsibilities BAU Management - Perform BAU activities with strong familiarity and adherence to existing protocols for Query and Exception Management. - Apply standard workflows to independently resolve simple queries. - Understand the logic behind product settings and replicate verification steps to identify and resolve failures. - Monitor alert timelines and accurately capture delay delivery. - Maintain consistent quality in task execution, aligned with internal BAU expectations. SLA Management - Provide timely updates for SLA‑bound client requests. - Ensure all activities meet agreed client turnaround expectations. Project Management - Participate in team initiatives and contribute to project ideation aligned with roadmap goals. - Collaborate with cross‑functional teams to support project execution and improvements. Incident Management - Track incidents accurately and maintain clear understanding of incident detection and operational impact. - Follow standard procedures to detect issues and raise incident tickets appropriately. - Communicate incident details clearly and support root‑cause discussions when required. Stakeholder Management - Demonstrate collaboration and confidence when working with team members and responding to internal stakeholders. - Follow structured communication guidelines for cross‑team coordination. - Provide detailed, context‑rich documentation when raising blockers or requesting support. Change & Process Management - Support reviewing and updating internal knowledge documentation. - Understand historical fixes and propose potential solutions for exceptions identified. - Learn and adopt newly introduced tools, processes, and workflows. - Identify inefficiencies in BAU processes and suggest incremental improvements. Communication Management - Communicate professionally and clearly in client interactions while following internal communication guidelines. - Respond to basic client queries independently and escalate complex issues when needed. - Collaborate effectively with internal team members. Mentorship - Receive ongoing mentoring from senior team members. - Participate in development activities to build skills toward advanced responsibilities. ## Skills & Competencies Technical Skills - Understanding of UI-based platforms, financial data workflows (benchmark and index is plus), and issue resolution processes - Familiarity with tools and reference systems (e.g., JIRA, Excel) Operational Skills - Strong attention to detail when handling exceptions and BAU workflows. - Ability to follow structured processes for SLA updates and incident processes. Soft Skills - Clear written and verbal communication. - Effective teamwork and cross‑department coordination. - Proactive issue‑identification mindset. - Openness to feedback and continuous learning. - Must be amenable to work 3x a week RTO Only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us. Rimes is committed to promote the values of diversity and inclusion throughout the business. Whether it’s through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances. Visit our [Careers](https://www.rimes.com/careers) page to see our complete listings. ## About Rimes Technologies ## Company Overview - **One-liner**: Rimes provides investment data management solutions, including data warehousing, benchmarking, and managed services, to the global investment community. - **Entity Type**: Private (acquired by Five Arrows, the alternative assets arm of Rothschild & Co., in 2024) - **Headquarters**: New York, USA (founded there; global offices include London, Paris, Nicosia, Manila, Singapore, Sydney, Toronto, Orlando, Seattle, Boston) - **Founded**: 1996 - **Founders**: Not publicly available ## Core Business - **Primary industry/industries**: Financial Technology (Fintech) – Investment Data Management - **Target customers**: B2B – Asset managers, hedge funds, pension funds, insurance companies, and other institutional investors globally - **Mission or purpose statement**: “Reach a higher standard of performance across your enterprise with innovative investment data management solutions from the industry's foremost data experts.” ## Products & Services - **Data Lakehouse**: Scalable Azure platform for storage, warehousing, and distribution of investment data. - **Data Mastering**: Ensures accuracy, compliance, and seamless integration across systems. - **Data Warehouse**: Secure, scalable storage in Azure with real-time reporting. - **APIs**: Streamline data distribution and enhance cloud migration and integration. - **ESG Data Management**: Sources and manages complex ESG data to help clients assess exposure and performance. - **Benchmark & Index Solutions**: Award-winning solutions for automated asset allocation, rebalancing, and index data delivery (140k+ feeds daily, covering 4M+ indices). - **Investment Management Platform**: Cloud-native platform for global market servicing. - **Managed Data Services**: Outsourced data operations to reduce costs and ensure accuracy. - **PBOR Reporting**: Simplified reporting with unified data, GIPS compliance, and custom insights. - **NAV Oversight**: Enhance transparency and reduce risk with verifiable asset value reporting. ## Market Standing - **Valuation/Market Cap**: Not disclosed (acquired by Five Arrows in 2024; previously acquired by EQT in 2020) - **Key Metric**: Over 800 data providers; clients represent significant AUM (exact figure not publicly available) - **Notable Investors/Partners**: Five Arrows (Rothschild & Co.) – current owner; EQT – previous owner; Azure (Microsoft) – cloud partner - **Growth Signals**: Global expansion with offices in 10+ cities; 30+ years of industry leadership; continuous product innovation (Data Lakehouse, ESG solutions) ## Competitive Advantages - **Unmatched index data set**: Largest in the industry with 140k+ feeds and 4M+ indices delivered daily. - **Deep domain expertise**: 30+ years of investment data innovation and a team of industry experts. - **End-to-end solutions**: From data mastering to cloud warehousing, benchmarking, and managed services – a single partner for the entire investment data value chain. - **Client commitment**: Tailored solutions, global 24/7 support, and a strong focus on ESG principles. ## Strategic Focus - **Post-acquisition expansion**: With Five Arrows backing, Rimes is laying the groundwork for accelerated growth, likely through product development, geographic expansion, and strategic acquisitions. - **Cloud and API modernization**: Continued investment in Azure-based Data Lakehouse and Warehouse solutions, plus API-driven distribution. - **ESG and regulatory compliance**: Growing demand for ESG data and regulatory reporting (e.g., PBOR, GIPS) drives product roadmap. ## Why Work Here - **Culture**: Core values of Empowerment, Integrity, Innovation, and Client Excellence. Encourages creativity, initiative, and views mistakes as growth opportunities. Strong commitment to ESG and diversity. - **Work model**: Hybrid work options available. - **Growth**: Feedback-oriented culture with opportunities to develop skills alongside industry experts. Global exposure across offices in North America, Europe, Asia, and Australia. - **Perks & environment**: Collaborative community where diverse perspectives drive success. Emphasis on continuous learning and employee well-being. ## Sources 1. [rimes.com](https://www.rimes.com/) – Company overview, products, and value proposition. 2. [rimes.com/why-rimes/about-us](https://www.rimes.com/why-rimes/about-us/) – History, leadership, global offices, acquisition timeline. 3. [rimes.com/careers/job-opportunities](https://www.rimes.com/careers/job-opportunities/) – Current job openings. 4. [rimes.com/careers/life-at-rimes](https://www.rimes.com/careers/life-at-rimes/) – Core values and culture. 5. [rimes.com/careers/join-rimes](https://www.rimes.com/careers/join-rimes/) – Career page with culture and hybrid work details. 6. [job-boards.greenhouse.io/rimestechnologies](https://job-boards.greenhouse.io/rimestechnologies) – External careers page (Greenhouse). ## Other roles at Rimes Technologies - [Senior Business Applications Salesforce Developer](https://feeny.ai/job/senior-business-applications-salesforce-developer-rimes-technologies-manila-f2ejyhvjjmrc) — Manila, Philippines - [Senior Solution Consultant](https://feeny.ai/job/senior-solution-consultant-rimes-technologies-london-wbrx810xzmb7) — London, United Kingdom - [Data Modelling Engineer](https://feeny.ai/job/data-modelling-engineer-rimes-technologies-singapore-kfmq3kt9bddn) — Singapore - [Business Intelligence Developer](https://feeny.ai/job/business-intelligence-developer-rimes-technologies-nicosia-rmm8ndhrjf43) — Nicosia, Cyprus - [Client Experience Consultant](https://feeny.ai/job/client-experience-consultant-rimes-technologies-manila-bb9g2zc5ezzh) — Manila, Philippines - [Enterprise Sales Engineer](https://feeny.ai/job/enterprise-sales-engineer-rimes-technologies-london-6390m3j3h4rw) — London, United Kingdom - [Associate Data Operations Analyst](https://feeny.ai/job/associate-data-operations-analyst-rimes-technologies-nicosia-gjhaca6kv6rj) — Nicosia, Cyprus - [Senior Business Analyst](https://feeny.ai/job/senior-business-analyst-rimes-technologies-singapore-kyt6emv6s9dm) — Singapore - [EDM Managed Services Senior Consultant](https://feeny.ai/job/edm-managed-services-senior-consultant-rimes-technologies-manila-7j70qjx6wc2n) — Manila, Philippines - [Executive Director, Strategic Client Engagement](https://feeny.ai/job/executive-director-strategic-client-engagement-rimes-technologies-singapore-kryqwtpgqn3a) — Singapore