--- title: 'Associate Support Analyst at Amtech Software' canonical: 'https://feeny.ai/job/associate-support-analyst-amtech-software-india-6e1s1r77wpk0' type: 'job' last_seen: '2026-09-11' --- # Associate Support Analyst at Amtech Software - **Company:** Amtech Software - **Location:** India - **Posted:** 2026-08-18 - **Last confirmed live:** 2026-09-11 - **Apply:** https://job-boards.greenhouse.io/amtechsoftware/jobs/4323795009 ## Job description About Vista Equity Partners: Vista Equity Partners is a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With over $100B in assets under management and a portfolio of 90+ software product companies worldwide, Vista accelerates growth through operational excellence, shared expertise, and long-term partnership. In India, Vista’s presence continues to expand with 45+ portfolio companies employing more than 17,000 professionals across technology, product, customer success, and operations — reinforcing India’s strategic role as a hub of innovation and talent within the Vista ecosystem. Through its Agentic AI Factory, Vista is embedding Generative AI across its global portfolio — enabling companies to integrate intelligent, responsible AI into products, operations, and decision-making. This initiative is strengthened through portfolio-wide learning programs, leadership workshops, and AI hackathons that foster innovation, build fluency, and accelerate practical AI adoption across teams. ## About Amtech Amtech is a leading provider of enterprise software solutions for the packaging, printing, and manufacturing industries. Our integrated systems streamline order management, production planning, scheduling, inventory, and business analytics — empowering customers to drive efficiency, reduce costs, and improve operational performance. With a strong commitment to innovation and customer success, Amtech delivers reliable technology backed by deep industry expertise. With Vista’s investment and strategic guidance, we combine the agility of a growing technology organization with the scale, stability, and career mobility of a global software ecosystem. Our Employee Value Proposition At Amtech, our people are our greatest differentiator. We create an environment where you can: Purpose Shape the future of manufacturing and supply chain operations by delivering mission-critical enterprise software used by industry-leading organizations. Growth Access continuous learning, leadership development, and cross-portfolio opportunities through Vista’s global network — accelerating both technical and managerial career paths. Culture Work in a collaborative, transparent, and people-first environment where values, accountability, and integrity guide every decision. Innovation Engage with cutting-edge technologies, including AI-driven automation, and contribute to modernizing operational processes across the business. Amtech is seeking a Labels Application Support Associate to support the Label Traxx ERP platform, Batched scheduling solution, and Siteline web-to-print platform used throughout the label and narrow-web converting industry. This is a hands-on technical role focused on troubleshooting, configuration, reporting, integrations, and customer support. It is not a ticket-only support position. It requires technical ownership, analytical problem-solving, and the ability to work across application, database, reporting, and system-level issues. Print industry experience is required. Understanding how label and narrow-web print shops operate and do business matters more than ERP expertise. Technical skills can be built; industry context cannot. Candidates without print industry background will not be considered. Schedule Standard working hours are 9:30 AM – 6:30 PM IST. During the first 90 days, an offset training schedule may require availability up to 11:00 AM Eastern Time on selected days. ## KEY RESPONSIBILITIES •Own support cases end-to-end across Label Traxx, Batched, and Siteline — from initial diagnosis through resolution •Troubleshoot complex issues spanning application logic, database records, reporting, integrations, and infrastructure •Analyze application data, customer configurations, and workflow issues to validate system behavior and identify root causes •Modify and execute queries to investigate data-related problems and support Batched configuration and rule troubleshooting •Support Batched scheduling, workflow configuration, and customer implementations; troubleshoot scheduling rules, production planning logic, and workflow automation •Support Siteline storefront implementations, including order processing, artwork approval workflows, and Label Traxx-to-Siteline integration issues •Troubleshoot Windows servers, services, and application environments; configure and support Label Traxx as a Windows service •Analyze logs, system behavior, and service failures to identify root causes; support server upgrades, migrations, and environment validation •Create and maintain troubleshooting guides, KB articles, and SOPs; research prior cases and documentation before escalating •Identify recurring issues and recommend durable solutions; contribute to support process improvements •Partner with Product, Development, Professional Services, Infrastructure, and Customer Success teams •Escalate product defects with detailed reproduction steps and supporting evidence •Participate in testing and validation of new features and product releases •Support customers across North America and Europe; participate in off-hours work as needed for upgrades, installations, and critical incidents ## SKILLS & QUALIFICATIONS Required •Print industry experience — label, narrow-web, or converting; this is a firm requirement •Strong working knowledge of how print shops operate, estimate, schedule, and fulfill orders •1–3 years in application support, technical help desk, or customer-facing technical support environments •Strong troubleshooting skills across applications, databases, Windows servers, and basic networking •Experience working with logs, diagnostics, and system analysis tools •Ability to debug application logic, workflows, and reporting solutions •Excellent written and verbal English communication skills •Self-directed, research-driven approach to problem-solving ## Preferred •Experience with Label Traxx, Batched, Siteline, or comparable ERP/MIS/scheduling platforms •Crystal Reports or similar reporting tool experience •Data warehouse or BI concepts; Power BI experience a plus •Estimating, costing, or production planning background ## Nice to Have •JavaScript, API, or integration experience WHAT SUCCESS LOOKS LIKE — FIRST 6 MONTHS •Independently troubleshoot Label Traxx, Batched, and Siteline issues with minimal escalation •Contribute to Super Reports development and maintenance •Support customer implementations, upgrades, and integrations •Build and maintain high-quality knowledge base content •Operate as a trusted technical resource for customers and internal teams ## WHY JOIN AMTECH At Amtech, you will play a key role in supporting mission-critical systems for customers across the label and packaging industry while working within a global, collaborative support model. Backed by Vista’s ecosystem, you’ll have the opportunity to expand your technical expertise, work alongside experienced teams across regions, and contribute to the ongoing evolution of Amtech’s solutions and customer experience. ## About Amtech Software ## Company Overview - **One-liner**: Amtech Software provides a connected packaging operations platform with ERP and manufacturing execution systems purpose-built for the corrugated, folding carton, flexible packaging, and label printing industries. - **Entity Type**: Private (acquired by Vista Equity Partners in June 2025; previously backed by Peak Rock Capital) - **Headquarters**: Fort Washington, Pennsylvania, United States - **Founded**: 1981 - **Founders**: Not publicly named ## Core Business - **Primary industry/industries**: Industrial software / ERP for packaging and label manufacturing. - **Target customers**: B2B – corrugated, folding carton, flexible packaging, and label printers/manufacturers (serving 1,250 plants across North America, Latin America, and Europe). - **Mission or purpose statement**: "To connect estimating, planning, and plant-floor execution for packaging manufacturers" (from LinkedIn description), turning volatile plant data into predictable, profitable performance. ## Products & Services - **[Label Traxx](https://amtechsoftware.com/label-traxx)**: ERP for narrow web flexo and digital label printers. Covers estimating, job costing, raw materials inventory, order management, accounting. - **[Axiom](https://amtechsoftware.com/axiom)**: ERP for sheet feeders. Manages order processing, rollstock, shipping, finished goods review. - **[EnCore](https://amtechsoftware.com/encore)**: ERP for corrugated packaging and folding carton plants. Features order processing, integrated scheduling, cost estimating, plant data entry, billing, and financials. - **[Amtech Intelligence](https://amtechsoftware.com)**: AI-augmented analytics and business intelligence layer (recently launched, includes the acquisition of Clarico Systems). ## Market Standing - **Valuation/Market Cap**: Not disclosed (private). Vista Equity Partners’ acquisition in 2025 signals a significant valuation. - **Key Metric**: Annual revenue of ~$28.0M (LinkedIn estimate); 1,250 plants served and 60,000 users. - **Notable Investors/Partners**: Current owner – Vista Equity Partners; previous owner – Peak Rock Capital; recent acquisitions include Label Traxx (2024) and Clarico Systems. - **Growth Signals**: 42.3% YoY headcount growth (121 employees), expansion of AI capabilities, recent M&A activity, and operations in 10 countries. ## Competitive Advantages - **Deep vertical expertise**: 40+ years focused exclusively on packaging/label manufacturing – software is purpose-built, not generic ERP. - **Integrated suite**: Covers the entire workflow from estimating to plant-floor execution, including real-time production, business intelligence, and cloud hosting. - **High switching costs**: Large installed base with deeply embedded operations makes it difficult for customers to leave. - **Modernization push**: Investment in AI (Amtech Intelligence) and cloud-ready infrastructure positions the company to lead digital transformation in a traditional industry. ## Strategic Focus - **AI and data analytics**: The launch of Amtech Intelligence and acquisition of Clarico Systems indicate a strong push toward AI-driven insights and automation. - **Growth via M&A**: Combining with Label Traxx and likely further consolidation to build a broader platform. - **Cloud migration**: Offering cloud-ready options to move on-premises customers to the cloud. - **International expansion**: Already present in North America, Latin America, and Europe; likely to expand further. ## Why Work Here - **Culture and values**: Amtech emphasizes **Empowerment, Solution Orientation, Respect, Accountability, and Collaboration (ESRAC)**. Described as a progressive software company with a culture of continuous improvement and collaboration with industry experts. - **Benefits**: Health insurance (medical, dental, vision), FSAs, life/disability, 401k with company match, PTO & paid holidays, Employee Assistance Program, and employee discounts. - **Work environment**: Office-based at HQ in Fort Washington, PA (with multiple US offices). Remote or hybrid policy not explicitly stated; however, the company has employees in 10 countries. Growth trajectory (42% headcount growth) suggests career advancement opportunities. - **Engineering culture**: The tech stack includes cloud, AI, and modern ERP – opportunity to work on specialized, mission-critical software for a stable manufacturing niche. - **Note on reviews**: Third-party employee rating (2.3/5 based on 7 reviews on LinkedIn) is low, but the sample is small and may not reflect the full picture. ## Sources 1. [amtechsoftware.com](https://amtechsoftware.com) – Homepage, product descriptions, plant/user stats 2. [amtechsoftware.com/about-us](https://amtechsoftware.com/about-us/) – Leadership, 1,250 plants, 60,000 users, founded 1981 3. [amtechsoftware.com/resources/careers](https://amtechsoftware.com/resources/careers/) – Benefits, culture values 4. [linkedin.com/company/amtechsoftware](https://www.linkedin.com/company/amtechsoftware) – Financials (revenue $28M), employees (121), 42.3% growth, Vista acquisition, locations 5. [cbinsights.com/company/amtech-software](https://www.cbinsights.com/company/amtech-software) – Funding rounds, investors, recent acquisitions 6. [job-boards.greenhouse.io/amtechsoftware](https://job-boards.greenhouse.io/amtechsoftware) – Careers job board (user-provided) ## Other roles at Amtech Software - [Software Engineer III](https://feeny.ai/job/software-engineer-iii-amtech-software-india-peph7vd9b1yt) — India - [Senior Operations Analyst](https://feeny.ai/job/senior-operations-analyst-amtech-software-bengaluru-kzke0ptzhcss) — Bengaluru, India - [Product Owner II](https://feeny.ai/job/product-owner-ii-amtech-software-bengaluru-dmng969ryxmb) — Bengaluru, India - [Senior Site Reliability Engineer](https://feeny.ai/job/senior-site-reliability-engineer-amtech-software-india-4f0p975270h2) — India - [Senior AI Engineer – Agentic Platform](https://feeny.ai/job/senior-ai-engineer-agentic-platform-amtech-software-bengaluru-0jf15hnrvgby) — Bengaluru, India - [Principal Software Engineer](https://feeny.ai/job/principal-software-engineer-amtech-software-bengaluru-g8qz4hf5pqr5) — Bengaluru, India - [Software Engineer II](https://feeny.ai/job/software-engineer-ii-amtech-software-bengaluru-3w9yqyqc1wjm) — Bengaluru, India - [Performance Test Architect](https://feeny.ai/job/performance-test-architect-amtech-software-bengaluru-n1nt1kvtp8h0) — Bengaluru, India - [Lead Data Engineer](https://feeny.ai/job/lead-data-engineer-amtech-software-india-7b999dkbwwj3) — India - [Support Analyst II](https://feeny.ai/job/support-analyst-ii-amtech-software-india-9s62vvgz4980) — India