--- title: 'Associate Support Engineer at Branch Metrics' canonical: 'https://feeny.ai/job/associate-support-engineer-branch-metrics-bengaluru-3hw2g9rqw6aa' type: 'job' last_seen: '2026-09-07' --- # Associate Support Engineer at Branch Metrics - **Company:** Branch Metrics - **Location:** Bengaluru, India - **Posted:** 2026-08-13 - **Last confirmed live:** 2026-09-07 - **Apply:** https://branch.io/careers/apply/?gh_jid=8127617 ## Job description At Branch, we power every touchpoint with links that work and insights that prove it. From click to conversion, we make growth measurable. Our unparalleled attribution, backed by AI-enhanced linking, is trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. We bring the same rigor to how we build our team, by empowering our people to move fast, own outcomes, and build something that matters. We take pride in making meaningful investments in our team’s health, wealth, and growth so individuals can thrive as we scale. Our culture values smart, humble, and collaborative teammates who take accountability and drive results in an environment where their work truly moves the business forward. We are innovative, scaling with purpose, and led by seasoned leaders who know how to build enduring companies. Trusted by brands like Instacart, Western Union, NBCUniversal, ZocDoc, and Sephora, we’re big enough to matter, small enough for you to make a real impact. If you’re excited by the grit of building, rapid learning, and shaping the future of customer growth, you’ll find your place here. ## About the job ## NOTE: - This is not an Android / iOS development role but, a mobile SDK support role - Candidates should be open to APAC / EMEA / NA Shifts. - Should be available for On-Call Support on weekends. Are you passionate about mobile technology? Do you enjoy solving customer issues? Branch Global Technical Support Team comprises a bunch of talented and motivated professionals with a strong focus on customer success. Our Team is at the core of Branch’s business, supporting both our customers and partners in providing a world-class support experience. The team will be working very closely with the Engineering team to fix bugs, provide valuable product feedback, and most importantly to provide a fullfilling customer experience. We are seeking a motivated and skilled Associate Support Engineer to join our Global Support Team. You will be the first point of contact for our customers and partners across the globe. Key Responsibilities include, but not limited to: - Debugging and troubleshooting technical issues across mobile apps and our Branch platform - Providing technical assistance to developers and marketers who use the Branch SDK and attribution solutions. - Resolving issues related to SDK Integration (iOS, Android & Web platforms) - Ensuring smooth integration and functionality for our clients. - Working closely with other post-sales teams (primarily Account Managers) to provide exceptional technical support and resolve complex integration challenges. - Escalating bugs to our Internal Engineering Team and providing feedback to our Product teams. - Managing bug queue to ensure issues are followed up on and resolved - Writing and Querying databases using SQL. - Documenting our robust Knowledge Base repository to keep content up-to-date. - Contributing to enhancements across support processes and tools. - Driving miscellaneous engineering projects to push our business forward. You’ll Be a Good Fit If You Have: - B.E/B.Tech or an equivalent degree in Engineering - 1-2+ years of experience in Mobile (iOS, Android, Web) Development - Previous experience in client-facing role or can demonstrate experience in end to end development of a mobile app - Knowledge in building SQL queries for data analysis and debugging. - Excellent oral and written communication skills - Strong customer focus & multi-tasking skills - A growth and learning mindset, with a willingness to continuously develop skills and embrace new challenges. You’ll receive Brownie Points if you have: - Familiarity with the Ad Tech industry - ## Experience in Data Analysis & Reporting - Advanced SQL Knowledge - Ability to communicate (spoken and/or written) in Korean or other languages - Passion and Knowledge of AI Tools This role will be based at our Bengaluru, India office and follows a Hybrid schedule that will be aligned with our Return to Office guidelines. The salary range provided represents base compensation and does not include potential equity, which is available for qualifying positions. At Branch, we are committed to the well-being of our team by offering a comprehensive benefits package. From health and wellness programs to paid time off and retirement planning options, we provide a range of benefits for qualified employees. For detailed information on the benefits specific to your position, please consult with your recruiter. Branch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you think you'd be a good fit for this role, we'd love for you to apply! At Branch, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do the best work of our careers, and we can't wait to show you what we have to offer! A little bit about us: [Branch](https://www.branch.io/) is the leading provider of engagement and performance mobile SaaS solutions for growth-focused teams, trusted to maximize the value of their evolving digital strategies. The Branch platform provides a seamless experience across paid and organic, on all channels and platforms, online and offline, to eliminate friction and drive valuable action at the moments of highest intent. With Branch, businesses gain accurate mobile measurement and insights into user interactions, enabling them to drive conversions, engagement, and more intelligent marketing spend. Branch is an award-winning employer headquartered in Mountain View, CA. World-class brands like Instacart, Western Union, NBCUniversal, Zocdoc and Sephora acquire users, retain customers and drive more conversions with Branch. Candidate Privacy Information: For more information on the data that Branch will collect through your application, and how we use, share, delete, and retain that information as part of our recruitment and employment efforts, please see our [HR Privacy Policy](https://legal.branch.io/#recruiting-privacy-policy). ## About Branch Metrics ## Company Overview - **One-liner**: Branch provides a mobile measurement and deep linking platform that enables brands to acquire, retain, and measure users across paid, organic, email, web, and app channels. - **Entity Type**: Private (Series F) - **Headquarters**: Mountain View, California, United States - **Founded**: 2014 - **Founders**: Not publicly available from provided sources ## Core Business - **Primary industry/industries**: Mobile Marketing, Attribution, Deep Linking, AdTech - **Target customers**: B2B – growth-focused teams at enterprise and SMB brands (100,000+ brands including Instacart, Western Union, NBCUniversal, Zocdoc, Sephora) - **Mission or purpose statement**: "To make mobile more connected, relevant, and open." (from careers page) ## Products & Services - **Deep Linking Platform**: Seamlessly routes users into apps from email, social, ads, web, and SMS, handling 6,000+ edge cases to ensure frictionless experiences. Type: SaaS/Platform. - **Mobile Measurement & Attribution**: Proves ROI across all touchpoints, reduces fraudulent installs by 82%, and provides defendable data for budget decisions. Type: SaaS/Analytics. - **Ivy (AI Tool)**: AI-powered tool that runs on first-party customer data to deliver personalized recommendations, automate links/QR codes, and answer complex marketing questions without training AI models on customer data. Type: AI SaaS. - **Universal Ads**: Simplifies ad creation and attribution across channels. Type: AdTech. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Total Funding raised: USD $667,050,000 (latest round Series F in Feb 2022, led by New Enterprise Associates). Annual Revenue: USD $53.3 million (LinkedIn estimate). - **Notable Investors/Partners**: New Enterprise Associates (lead in multiple rounds), Founders Fund, TriplePoint Capital. - **Growth Signals**: Headcount of 333 employees (+5.1% YoY); operates in 16 countries; serves 3.5 billion users; trusted by 100,000+ brands; integrations with 80+ platforms (Apple, Google, Meta, Snap, TikTok, AWS, Braze, etc.); 85% increase in YoY retention for clients; 650% higher app engagement for clients. ## Competitive Advantages - **Deep Linking Expertise**: Handles thousands of edge cases to keep user journeys intact, driving up to 3x higher LTV. - **AI-Powered First-Party Data**: Ivy delivers insights without using customer data to train AI models – a key trust differentiator for privacy-conscious brands. - **Fraud Reduction**: 82% reduction in fraudulent installs, giving marketers confidence in their spend. - **Platform Integrations**: 80+ native integrations create a strong ecosystem lock-in. - **Security & Compliance**: ISO 27001 certified, data encrypted. ## Strategic Focus - **Expand AI capabilities** (Ivy) to automate more marketing workflows. - **Prove ROI** for mobile marketing budgets through precise attribution. - **Grow enterprise footprint** – recent hires include Enterprise Account Executives and Strategic Account Managers. - **Global scale** – active hiring in India, Australia, UK, China, and other regions. ## Why Work Here - **Culture**: Awarded "Best Place to Work" by Great Place to Work in 2023 and 2024 (Fortune Best Workplaces for Millennials, Best Workplaces in the Bay Area, Best Medium Workplaces). Core values: "Build, Grow, Win, Together" with an emphasis on empathy, ownership, and collaboration. - **Benefits**: Competitive salaries, RSUs, bonus plans, retirement matching, healthcare coverage, lifestyle spending account, parental leave, professional development budget, mentorship, clear career paths. - **Work Environment**: Hybrid/remote-flexible with offices in Mountain View, Palo Alto, Redwood City, and internationally (16 countries). Titles include remote-friendly roles like Senior Data Engineer (India), Data Analytics Architect (Contractor), and various US-based roles. - **Employee Sentiment**: LinkedIn rating 3.4/5 (403 reviews), Great Place to Work score 89% (well above U.S. average of 57%). Culture highlights: people care about each other (96% welcome feeling), management trusts employees (92% agree). - **Growth Opportunities**: High-performance culture with direct feedback; recent headcount growth +5.1% and active job postings up 64.3% YoY. Alumni network includes top tech companies (Google, Apple, Meta, Amazon). ## Sources 1. [branch.io (careers)](https://www.branch.io/careers/) 2. [branch.io (main site)](https://www.branch.io/) 3. [LinkedIn Company Page](https://www.linkedin.com/company/branch-metrics) 4. [Great Place To Work Certification](https://www.greatplacetowork.com/certified-company/7010784) 5. [CB Insights Profile](https://www.cbinsights.com/company/branch-metrics) ## Other roles at Branch Metrics - [Commercial Account Executive, India](https://feeny.ai/job/commercial-account-executive-india-branch-metrics-bengaluru-pxreh019mryy) — Bengaluru, India - [Technical Support Engineer](https://feeny.ai/job/technical-support-engineer-branch-metrics-vancouver-wyvwyr2aq2rx) — Vancouver, Canada - [(Contract) Marketing Operations Analyst](https://feeny.ai/job/contract-marketing-operations-analyst-branch-metrics-bengaluru-8qjrexetrtjh) — Bengaluru, India - [Sales Engineer- Malaysia/Indonesia](https://feeny.ai/job/sales-engineer-malaysia-indonesia-branch-metrics-jakarta-gbrj3nr47kpf) — Jakarta, Indonesia / Kuala Lumpur, Malaysia - [Country Sales Head](https://feeny.ai/job/country-sales-head-branch-metrics-jakarta-0t1em7c66av8) — Jakarta, Indonesia / Singapore - [Sales Engineer- APAC Enterprise Business](https://feeny.ai/job/sales-engineer-apac-enterprise-business-branch-metrics-bengaluru-8jz9x7b4w1sb) — Bengaluru, India / -, India - [Senior Business Development Representative - APAC](https://feeny.ai/job/senior-business-development-representative-apac-branch-metrics-jakarta-11zp8jzn60h2) — Jakarta, Indonesia / Kuala Lumpur, Malaysia - [Field Marketing Manager, EMEA](https://feeny.ai/job/field-marketing-manager-emea-branch-metrics-london-greater-london-england-3c7gzc8phtb8) — London Greater London England, United Kingdom - [PLG Growth Marketing Manager](https://feeny.ai/job/plg-growth-marketing-manager-branch-metrics-new-york-ny-sxy7q8zgen7e) — New York NY, United States - [Strategic Customer Success Manager - MarTech / AdTech, US](https://feeny.ai/job/strategic-customer-success-manager-martech-adtech-us-branch-metrics-texas-1v9dvgqb8tq2) — Texas