---
title: 'Associate Support Trainer, CSM at DigiCert'
canonical: 'https://feeny.ai/job/associate-support-trainer-csm-digicert-cape-town-svm8vv7xnr71'
type: 'job'
last_seen: '2026-09-10'
---

# Associate Support Trainer, CSM at DigiCert

- **Company:** DigiCert
- **Location:** Cape Town, South Africa
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-10
- **Apply:** https://www.digicert.com/careers/?gh_jid=8716690002

## Job description

## Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at [www.digicert.com](http://www.digicert.com/)

Job summary

DigiCert is seeking a dynamic, enthusiastic, and forward-thinking Associate Support Trainer - CSM to design, develop, and deliver onboarding and upskilling programs that empower our Customer Success Manager (CSM) team to deliver exceptional customer experiences. This role bridges technical product expertise, account management excellence, and customer success best practices to ensure our assigned enterprise customers receive world-class support and value realization.

The ideal candidate combines strong technical and client management skills, a blended learning approach, facilitation and a passion for coaching customer-facing teams. The role will be covering the global CSM team, which spans different regions (EMEA, AMS &APAC).

## What you will do

- Develop and deliver onboarding and continuous training programs for new and existing Customer Success Managers focused on Product Knowledge, Technical Troubleshooting and Customer Engagement.
- Develop blended learning solutions in various formats (written, oral, interactive, recorded) by creating or project managing a variety of deliverables including leader guide, participant guide, presentation media, e-learning, and job aids.
- Facilitate online and live instructor-led training sessions for DigiCert.
- Create training materials including presentations, manuals, role-play scenarios, workshops and assessments.
- Partner with subject matter experts (SMEs) across Product, Support, Professional Services, SE’s and Success teams to ensure training content aligns with evolving business needs, product updates and remain up to date
- Create engaging learning experiences through research, testing, and collaboration with various teams
- Provide personalized support for CSM who are building their capabilities or stepping into new roles.
- Act as project leader in managing deliverables, schedules, and overall implementation of programs.
- Contribute innovative approaches to field enablement by keeping current with new learning methods and technologies.
- Create complex virtual lab environments that support our virtual, instructor-led training offerings.
- Conduct regular skill-gap and training needs assessments in collaboration with CSM managers and key stakeholders to identify performance improvement opportunities addressable through learning interventions.

## What you will have

- 2+ years of experience in client management, project management, account management, customer success, technical support, solution engineers or other customer-facing roles with a strong understanding of premium or enterprise customer engagement models.
- DC1 and CC proficiency (2+ years’ experience)
- Experience with service-based architecture and CI/CD practices.
- Proficiency with API systems.
- Customer Centric mindset, with a focus on delivering exceptional service and understanding client needs (desired)
- Tertiary qualification information technology or work experience or CompTIA A+, CompTIA Network+ and CTT+ certifications or similar (advantageous)
- Proven experience designing and facilitating technical or customer-facing training programs is advantageous
- Experience with CRM tools such as MS Office Suite and Salesforce.
- Knowledge of Linux and Windows Server platforms.
- Experience with PKI, SSL/TLS, IoT, IT security, or related technical fields preferred
- Strong project and time management skills.
- Solid understanding of design patterns, data structures, and algorithms.
- Excellent interpersonal and collaboration skills.
- Familiarity with Microsoft Windows Servers and Apache (OpenSSL) is preferred, and any knowledge of Linux and other server administration would be considered (advantageous)

## Nice to have

Software/tools experience

- Cloud-Hosted Virtual IT Labs (VMWare, CloudShare)
- MS Office (Word, PowerPoint, Excel)
- Learning Management Systems (Moodle) (advantageous)
- eLearning Content Development Tools (Articulate Rise, Adobe Captivate) (advantageous)

## Benefits

- Competitive compensation and comprehensive benefits package
- Generous paid time off, including holidays and additional leave options
- Family-friendly leave policies, including maternity, paternity, and other supportive leave programs
- Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources
- Pension, life insurance, and income protection benefits (location dependent)
- Employee Assistance Program with 24/7 confidential support for employees and their families
- Education assistance and professional development opportunities
- Access to LinkedIn Learning and continuous learning resources
- Employee referral bonus program and additional company perks and discounts
- Business travel insurance and global employee support programs

To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.

## #LI-FP1

## __PRESENT

## __PRESENT

## __PRESENT

## About DigiCert

## Company Overview
- **One-liner**: DigiCert is a global leader in intelligent digital trust, securing people, data, and devices with AI-powered PKI, DNS, and certificate lifecycle management solutions.
- **Entity Type**: Private (later stage, total funding $9.3M reported but likely outdated)
- **Headquarters**: Lehi, Utah, USA
- **Founded**: 2003
- **Founders**: Not publicly available in provided sources

## Core Business
- Primary industry/industries: Cybersecurity, Digital Trust, Public Key Infrastructure (PKI), Certificate Lifecycle Management, DNS Security
- Target customers: B2B, primarily large enterprises (90%+ of Fortune 500), government, and service providers; over 125,000 customers in 180+ countries
- Mission or purpose statement: "Make digital trust endure" – built to secure identities, communications, and integrity across infrastructure, applications, devices, and AI agents.

## Products & Services
- **DigiCert ONE Platform**: AI-powered platform that unifies PKI, DNS, and certificate lifecycle management to secure infrastructure, software, devices, messages, AI content, and agents. (Type: SaaS / Platform)
- **PKI (Public Key Infrastructure)**: Core digital certificate issuance, validation, and management for organizations. (Type: SaaS + Service)
- **DNS Security**: Protection against DNS-based threats; recognized by Frost & Sullivan 2026 Global DNS Security Competitive Strategy Leadership Award. (Type: SaaS)
- **IoT Device Security**: Securing device identity and communication for the Internet of Things. (Type: SaaS)
- **Software Trust / Content Provenance**: Ensuring integrity of software supply chains and digital content authenticity. (Type: SaaS)
- **Post-Quantum Security**: Preparing for quantum-safe cryptography readiness. (Type: Service / Platform capability)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Annual revenue not publicly available; strongest fiscal year to date reported in 2025 under CEO Dr. Amit Sinha
- **Notable Investors/Partners**: Not listed in provided sources; customers include 90%+ of Fortune 500. DigiCert partners with industry standards bodies (CA/Browser Forum, IETF, ETSI).
- **Growth Signals**: 1,372 total employees (Built In, 2025); offices in Lehi (HQ), Bengaluru, London, Sunnyvale, Singapore; over 125,000 customers; recent awards include Frost & Sullivan 2026 Global DNS Security Award, IoT Evolution World 2025 Product of the Year and IoT Security Excellence Award, SiliconANGLE 2025 TechForward Award Finalist.

## Competitive Advantages
- **AI-powered platform** that provides end-to-end visibility, automation, and control for certificate and trust management.
- **Industry standards leadership** – DigiCert executives actively shape digital trust standards through CA/Browser Forum, IETF, and ETSI.
- **Unified PKI + DNS + certificate management** in a single platform, reducing complexity for large enterprises.
- **Quantum-ready** approach, preparing customers for post-quantum security transitions.
- **Trust ecosystem** – trusted by the world’s most security-conscious organizations (Fortune 500, critical infrastructure).

## Strategic Focus
- **AI and quantum readiness**: Building intelligent trust for the AI age and preparing for quantum-safe cryptography.
- **Automation and resilience**: Reducing manual certificate management via AI-driven lifecycle automation.
- **Platform expansion**: DigiCert ONE as the unified trust control plane for identity, devices, software, and content.
- **Global growth**: Expanding presence in key markets (EMEA, APAC) and deepening enterprise partnerships.

## Why Work Here
- **Culture**: "CARE" values – Customer Obsession, Amazing Innovation, Relentless Execution, Exceptional Collaboration. Emphasis on trust, collaboration, and impact.
- **Diversity & Inclusion**: Parity pledge (interview at least one qualified woman for every open role); active Women in Tech chapter with mentorship programs; diversity-based Employee Resource Groups.
- **Remote/Hybrid/Office**: Primarily in-office roles (HQ Lehi and Bengaluru offices); some positions may allow flexibility. Built In lists "Employees work from physical offices."
- **Benefits**: Performance bonuses, employee discounts, generous parental leave, family medical leave, dental insurance, health insurance, Flexible Spending Account (FSA), tuition assistance, apprenticeship programs, job training + conferences, free snacks and drinks.
- **Growth & Development**: Opportunities to work on cutting-edge security technology (AI, quantum, IoT); strong focus on professional development and internal mobility.
- **Community**: STEM education partnership with Thanksgiving Point in Utah, supporting real-world science and engineering challenges for local students.

## Sources
1. [DigiCert Careers](https://www.digicert.com/careers)
2. [DigiCert About](https://www.digicert.com/about)
3. [DigiCert CARE Commitment](https://www.digicert.com/about/care)
4. [Built In Profile](https://builtin.com/company/digicert)
5. [LinkedIn Company Page](https://www.linkedin.com/company/digicert-inc-)

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