--- title: 'Associate System Engineer at Agero' canonical: 'https://feeny.ai/job/associate-system-engineer-agero-clarksville-ttbe3e4kw6zt' type: 'job' last_seen: '2026-09-17' --- # Associate System Engineer at Agero - **Company:** Agero - **Location:** Clarksville, TN - **Work type:** onsite - **Posted:** 2026-09-15 - **Last confirmed live:** 2026-09-17 - **Apply:** https://www.agero.com/available-jobs?gh_jid=8795578002 ## About Agero ## Company Overview - **One-liner**: Agero is a white-label provider of driver assistance, accident management, connected vehicle services, and roadside assistance technology for automotive manufacturers, insurance carriers, and other mobility brands. - **Entity Type**: Private (acquired by Cross Country Group) - **Headquarters**: Medford, Massachusetts, United States - **Founded**: 1972 - **Founders**: Based on history as Cross Country Motor Club (1972), later re-branded as Agero in 2018; specific founder names not publicly listed. ## Core Business - **Primary industry**: Vehicle driver assistance services, automotive technology, roadside assistance, insurance claims management, connected vehicle services. - **Target customers**: B2B (automakers, insurance carriers, auto retailers, rideshare providers, and other mobility brands). - **Mission**: To keep drivers safely moving forward through a powerful combination of people and technology. Leveraging big data to make driving smarter and safer for everyone. ## Products & Services - **Roadside Assistance (White-Label)**: B2B roadside assistance programs for major brands — covers 100% of US zip codes and Canada through a network of preferred service providers. - **Accident Management**: End-to-end accident management solutions for insurance carriers and fleets. - **Connected Vehicle Services (Telematics)**: Telematics-based driver safety and convenience services for automakers, including in-vehicle assistance and diagnostics. - **Swoop (Digital Dispatch)**: An automated dispatching platform combining towing management software and mobile solutions for service providers. - **Cross Country Motor Club**: A premium roadside assistance membership program available to all drivers (B2C) offering 24/7 coverage. - **Blink (Direct-to-Consumer)**: On-demand, no-membership roadside assistance product launched in 2020. - **Consumer Affairs Support**: Customer service programs for automotive and insurance clients. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: Serves more than 150 million consumers; over 8,000 drivers served each year; 14 million annual events; 60,000+ contracted preferred service providers; partners with 6 of the top 10 automotive/insurance brands. - **Notable Investors/Partners**: Part of the Cross Country Group; partners include major automakers, insurance carriers, and mobility brands (specific names not fully disclosed in public sources). - **Growth Signals**: Named Frost & Sullivan Company of the Year (2023, 2024) for digitalized roadside driver assistance; IDG CIO 100 award winner (2021); Built In Best Large Companies to Work For – Boston (2021, 2024); acquired Road America Motor Club (2020); launched direct-to-consumer product Blink (2020); formed Autonomous Vehicle Technology Consortium with MIT (2011); operates 14 office locations. ## Competitive Advantages - **Scale & Experience**: 50+ years of operational history; dominant market share in US roadside assistance and accident management — "protects more consumers in the U.S. than any other provider." - **Integrated Data Platform**: Unique combination of big data intelligence and human-powered solutions; handles 14 million annual road events. - **Network Moats**: 60,000+ contracted service providers covering 100% of US zip codes. - **Client Stickiness**: White-label, embedded service model — deeply integrated into the operations of major automotive and insurance brands. ## Strategic Focus - **Digitalization & Automation**: Continuing to evolve the Swoop digital dispatch platform and telematics offerings to modernize driver assistance. - **Connected & Autonomous Vehicles**: Research into autonomous vehicle behavior through the AVT Consortium with MIT. - **Data Intelligence**: Pushing the limits of big data to transform driving safety, accident prevention, and response management. - **Accident Management & Repair Advantage**: Growing Repair Advantage and claims management lines of business. - **Diversification**: Expanding into new insurance verticals and mobility partnerships (e.g., rideshare). ## Why Work Here - **Culture**: "50+ years of stability, start-up feel." Employee experience is a point of laser focus for leadership — transparent, supportive, challenging environment. Built In "Best Large Companies to Work For" recognition (Boston, 2024). - **Remote/Hybrid Policy**: Fully remote, hybrid, and in-office opportunities available. Hybrid policy allows flexibility by role and location. Casual dress in office. - **Benefits**: Competitive salaries, flex time off, 401(k) matching (100% of first 2%, 50% of next 4%), tuition assistance, commuter benefits, performance bonuses, relocation assistance, healthcare benefits. - **Engineering Culture**: 285 Product + Tech employees out of 1,600 total; active hiring for Machine Learning, Data, and Software Engineering roles; focus on innovation, autonomous vehicles, big data, and mobile technology. - **Community**: Over 50+ years of active community participation via corporate giving, volunteerism — supports next generation/innovation, health & families, sustainability, roadside initiatives. ## Sources 1. [agero.com/careers](https://www.agero.com/careers) 2. [agero.com/about-us](https://www.agero.com/about-us) 3. [agero.com (Home)](https://www.agero.com/) 4. [builtin.com (Compensation & Benefits)](https://builtin.com/company/agero/faq/compensation-benefits) 5. [builtinboston.com (Agero Office Profile)](https://www.builtinboston.com/company/agero) ## Other roles at Agero - [Major Account Manager](https://feeny.ai/job/major-account-manager-agero-remote-y7xheqmedtsp) - [Big Data Engineer](https://feeny.ai/job/big-data-engineer-agero-remote-6npvj0fwbrk5) - [Cybersecurity Governance Analyst](https://feeny.ai/job/cybersecurity-governance-analyst-agero-remote-4f8b4320nqf0) - [Senior Machine Learning Engineer](https://feeny.ai/job/senior-machine-learning-engineer-agero-remote-2cy0qd0tcmjr) - [Onsite, Total Case Specialist, Kia Care (Customer Service Rep)](https://feeny.ai/job/onsite-total-case-specialist-kia-care-customer-service-rep-agero-clarksville-dmvnbbby3d8f) — Clarksville, TN - [Join the Agero Contact Center Talent Community](https://feeny.ai/job/join-the-agero-contact-center-talent-community-agero-remote-rxzf2bm094pj) - [Join the Agero Corporate Talent Community](https://feeny.ai/job/join-the-agero-corporate-talent-community-agero-remote-hxsth3wvh2ey)