---
title: 'Associate Systems Administrator (R5997) at Shield AI'
canonical: 'https://feeny.ai/job/associate-systems-administrator-r5997-shield-ai-kyiv-crfm6gawb6k7'
type: 'job'
last_seen: '2026-09-19'
---

# Associate Systems Administrator (R5997) at Shield AI

- **Company:** Shield AI
- **Location:** Kyiv, Ukraine
- **Employment:** internship
- **Work type:** onsite
- **Posted:** 2026-09-18
- **Last confirmed live:** 2026-09-19
- **Apply:** https://jobs.lever.co/shieldai/5dbf3db4-aa8c-4064-9d8f-3ca3fb02f8f8

## Job description

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.

What you'll do:

- Deliver excellent customer service while supporting employees across multiple locations.
- Provide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments.
- Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users.
- Deliver white-glove support for executive users, executive assistants, board-related activities, and visiting leaders with a high level of professionalism, responsiveness, and discretion.
- Support conference room, collaboration, and meeting technology for executive meetings, leadership reviews, and other high-visibility events.
- Administer user accounts, permissions, and access controls through Active Directory and Azure AD in accordance with established security and compliance requirements.
- Support endpoint management and security controls to maintain a secure and compliant computing environment.
- Perform local IT asset lifecycle activities, including device provisioning, deployment, inventory tracking, maintenance, refresh coordination, and secure decommissioning.
- Maintain accurate asset records and software licensing information using IT service management and asset management tools.
- Respond to and resolve service requests and technical incidents in a timely manner, escalating more complex issues through established support paths.
- Create and maintain technical documentation, standard operating procedures, and knowledge base content.
- Collaborate with infrastructure, network, and security teams to support enterprise IT operations and coordinated issue resolution.
- Participate in planned maintenance activities and support occasional after-hours or on-call responsibilities as required.

Required qualifications:

- 5+ years of experience in systems administration, desktop support, or enterprise IT support roles.
- 3+ years of experience supporting executives, executive assistants, or other VIP users in a corporate environment.
- Experience supporting Windows, macOS, and Linux operating systems in a business environment.
- Working knowledge of Active Directory, Azure AD, and identity and access management concepts.
- Experience troubleshooting endpoint hardware, software, operating system, and basic collaboration technology issues.
- Familiarity with networking fundamentals, including DNS, DHCP, TCP/IP, switching, and wireless networking.
- Experience using IT service management and asset management platforms such as Jira Service Management, Snipe-IT, ServiceNow, or similar tools.
- Strong troubleshooting, documentation, communication, and customer service skills.
- Ability to communicate effectively with both technical and non-technical stakeholders, including senior leaders.
- Ability to handle sensitive situations with discretion, urgency, and strong follow-through.
- Ability to participate in an on-call rotation and support occasional after-hours maintenance activities.

Preferred qualifications:

- 6+ years of enterprise IT experience.
- Experience providing executive or white-glove technical support in a fast-paced corporate environment.
- Experience with Microsoft Endpoint Manager (Intune), JAMF, or other endpoint management platforms.
- Basic scripting or automation experience using PowerShell, Bash, or similar tools.
- Familiarity with AV, conferencing, collaboration, and room-support technologies used in executive settings.
- Familiarity with endpoint security tools and enterprise security best practices.
- Experience using AI-powered tools to improve operational efficiency and workflow automation.

Our international teammates receive a comprehensive total rewards package aligned to your country office location. For full details on compensation and benefits, please consult your talent acquisition partner.

## About Shield AI

## Company Overview
- **One-liner**: Shield AI builds AI pilots and autonomous systems for military aircraft to protect service members and civilians.
- **Entity Type**: Private (Series G, venture-backed)
- **Headquarters**: San Diego, California, United States
- **Founded**: 2015
- **Founders**: Brandon Tseng, Ryan Tseng, Andrew Reiter

## Core Business
- Primary industry/industries: Defense technology, artificial intelligence, autonomous systems, aerospace
- Target customers: U.S. Department of Defense, allied nations’ military forces (B2G / Government)
- Mission or purpose statement: “Protect service members and civilians with intelligent systems.”

## Products & Services
- **Hivemind**: A combat‑tested, modular autonomy stack for aircraft – self‑driving technology for drones, jets, and helicopters. Includes path‑planning, mapping, state‑estimation, computer vision, and reinforcement learning. Type: Software (AI/autonomy).
- **V‑BAT**: A vertical take‑off and landing (VTOL) unmanned aerial system (UAS) designed for persistent ISR and strike missions. Type: Hardware (drone).
- **X‑BAT**: An advanced unmanned aircraft system with extended endurance and payload capacity, built for multi‑domain operations. Type: Hardware (drone).
- **Hivemind Vision Systems**: Computer‑vision and sensor‑fusion capabilities integrated into Hivemind for GPS‑denied environments. Type: Software + sensors.
- **Hivemind Enterprise**: A deployable version of Hivemind for third‑party platforms and commercial applications. Type: Software.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company). Total funding raised: $3.6B (as of Series G in March 2026).
- **Key Metric**: Annual Revenue ~$21.7M (estimated, private) | Total Funding $3.6B (including $2B Series G led by JP Morgan Chase and Advent International, March 2026).
- **Notable Investors/Partners**: JP Morgan Chase, Advent International, Blackstone, Riot Ventures, SnowPoint Ventures, Disruptive (55+ investors total). Strategic partners include U.S. DoD and allied defense forces.
- **Growth Signals**: Headcount grew 68.3% YoY to 1,283 employees; 338 active job postings (+57.2% YoY); operates in 5 countries (U.S., Australia, UAE, Norway, Ukraine); recent acquisitions of Sentient Vision Systems (2024), Heron Systems, MARTIN UAV.

## Competitive Advantages
- **Combat‑proven autonomy**: Hivemind has been tested in live military operations, providing a first‑mover advantage in contested, GPS‑denied environments.
- **Full‑stack integration**: Combines software (AI pilot), hardware (V‑BAT, X‑BAT), and sensor systems, creating a tightly integrated product ecosystem.
- **Cross‑functional engineering culture**: Engineers work across AI, robotics, aerospace, and defense – not siloed – enabling rapid iteration and field deployment.
- **Top talent pipeline**: Employees drawn from Lockheed Martin, Northrop Grumman, Raytheon, Amazon, Anduril, and other leading defense/tech firms.

## Strategic Focus
- **Scale AI pilots across all domains**: Extend Hivemind from aircraft to ships, satellites, and ground vehicles (“every military asset”).
- **International expansion**: Growing presence in Australia, Europe, and Middle East via mission autonomy centers and partnerships.
- **Deepen autonomy stack**: Continued investment in reinforcement learning, simulation, and computer vision to maintain leadership in contested‑environment autonomy.

## Why Work Here
- **Mission‑driven work**: Directly contribute to protecting service members and civilians with cutting‑edge AI and robotics.
- **Cross‑functional teams**: Engineers collaborate across disciplines (AI, hardware, software, systems) on real‑world defense challenges.
- **Benefits**: Excellent medical coverage, mental health EAP, paid parental leave, pet insurance, flexible work hours, gym discounts (SD) / on‑site gym (DC), free parking, competitive compensation, 401k with match, stock benefits.
- **Work policy**: Flexible work hours; some offices (e.g., San Diego HQ, Arlington, DC) have on‑site facilities. Remote/hybrid options available depending on role.
- **Growth trajectory**: Rapidly scaling (68% headcount growth) with hundreds of open roles across engineering, operations, and program management.

## Sources
1. [shield.ai/about](https://shield.ai/about/)
2. [shield.ai/careers](https://shield.ai/careers/)
3. [LinkedIn – Shield AI](https://www.linkedin.com/company/shield-ai)
4. [CBInsights – Shield AI](https://www.cbinsights.com/company/shield-ai)
5. [Lever – Shield AI Jobs](https://jobs.lever.co/shieldai)

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