---
title: 'Associate Systems Integration Analyst at Major League Baseball'
canonical: 'https://feeny.ai/job/associate-systems-integration-analyst-major-league-baseball-new-york-wz2mm6cjmq2s'
type: 'job'
last_seen: '2026-09-05'
---

# Associate Systems Integration Analyst at Major League Baseball

- **Company:** Major League Baseball
- **Location:** New York, NY
- **Posted:** 2026-08-24
- **Last confirmed live:** 2026-09-05
- **Apply:** https://www.mlb.com/careers/opportunities?gh_jid=8112488

## Job description

Tickets.com, a wholly owned subsidiary of Major League Baseball (MLB), delivers innovative, cutting-edge technologies to enable frictionless and unforgettable fan experiences in venues across the globe. Together with MLB, Tickets.com is changing the landscape of the live sports and entertainment industry, delivering new digital venue and ticketing experiences to millions of fans. Using cutting-edge technology, our platform and applications are consumed by fans, stadiums, and MLB teams.

Tickets.com is looking for an Associate Systems Integration Analyst to be responsible for access control equipment inventory management including device tracking, shipping, receiving, break/fix repairs, planning and performing routine patches and/or operating system upgrades, future planning, and other integration tasks to ensure high levels of availability and security of hardware deployed throughout the environment. The Associate Systems Integration Analyst will also work with our development and operations teams to perform basic testing of application functionality and compatibility with all equipment models. This position requires working with subject matter experts and operational support teams as the point of escalation for all issues pertaining to access control equipment.

## Responsibilities

- Provide tier 2 product support while triaging (identifying, analyzing, prioritizing, and classifying) product deficiencies/enhancement requests and bug fixes
- Perform basic Operational Readiness Testing for software and hardware products
- Develop, document, and recommend actionable bug fixes and enhancements to software products through daily interactions with hardware devices
- Provide input toward developing and communicating plans for investing in new technology solutions, including identifying cost reduction opportunities
- Contribute towards Proof-of-Concept requirements technical evaluation and play a part in program maturity while taking a new product from POC to production
- Create, update, and maintain documentation related to equipment or application configurations and instructions
- Coordinate with the logistics team and assist with inventory management for other ballpark technologies
- Create, update and maintain Ubuntu images for mass deployment
- Maintain device tracking inventory
- Perform shipping and receiving tasks as necessary
- Perform hardware break/fix repairs as necessary
- Plan and perform routine patches for Linux and Android devices

## Qualifications & Skills

- Bachelor’s degree in Information Technology, Information Security, Cybersecurity, Computer Science, or a related technology field
- Ability to execute tasks with high accuracy and thoroughness and maintain confidentiality while dealing with sensitive information
- Minimum of 1 year in a role exposed to Ticketing or Product Specialist/Associate equivalent
- A flexible schedule with the ability to provide weekend and evening support
- Ability to travel to remote locations as needed
- Basic knowledge of hardware tracking systems, mobile device management, and remote hardware support with the ability to demonstrate skill in a distributed enterprise environment
- Understanding of Linux and Android operating systems
- Basic understanding of Artificial Intelligence Integrated Development Environment code editors (IDEs) such as Cursor, Project IDX, JetBrains AI or Qoder
- Basic understanding of structured prompt-based framework for agentic software development
- Basic understanding of scripting and declarative languages is a plus (e.g., Bash, GO, Python, HashiCorp Configuration Language HCL)
- A basic degree of comfort interacting with APIs is a plus (e.g., Postman, Paw, Insomnia, etc.)
- Experience with enterprise support and communications tools and platforms like Jira, Asana, Google Docs, ServiceNow, Slack, Teams, and Zoom
- Basic knowledge of networking concepts, including topology, IP networking, protocols, components, and principles
- Fundamental knowledge and experience setting up and troubleshooting IT equipment like printers, routers, switches, Wi-Fi access points, and Android OS devices (handhelds & tablets)
- Basic understanding and working with an EMM solution such as SOTI, VMWare, Samsung Knox, or JAMF
- Basic understanding and experience working with logging and monitoring tools such as Splunk, Orion, GCP Logs Explorer, Datadog, Logstash, or Nagios
- Solid analytical, problem solving and decision-making skills
- Strong verbal communication skills with ability to explain technical concepts to audiences at different levels
- Act with integrity and respect. Adhere to applicable statutes, laws, regulations, and internal policies
- Apply general knowledge of computer processes, technologies, and systems to support project team and customer issues/requests to drive completion of all assignments
- Act as a contributing team member with ownership over existing and new data communications equipment, including installation, configuration, inventory management, and repairs
- Accumulate technical knowledge of proprietary software and hardware products and demonstrate a thorough understanding of product features, capabilities, standard error messages, operating systems, and relationships between hardware and software issues
- Effectively communicate this knowledge to internal and external clients

Salary Range: $70,000 - $80,000 (Base Salary) + Bonus

As a candidate for this position, your salary and related aspects of compensation will be contingent upon your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision. In addition to your salary, TDC believes in providing a competitive compensation and benefits package for its employees.

Top TDC Perks & Benefits

- Medical, Dental, and Vision Coverage
- Disability Benefits (short term and long term)
- Company Contributed 401K Plan
- Paid Time Off and Holidays
- Paid Parental Leave
- Access to Free Tickets to Baseball Games & MLB.TV
- Discounts at MLB Store | MLBShop.com
- Employee Assistance Programs (EAP)
- Onsite/Online Training & Development Programs
- Tuition Reimbursement
- Life and Accidental Death Insurance
- Pet Insurance

Why MLB?

Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.

California Residents: Please see our [California Recruitment Privacy Policy](https://www.mlb.com/careers/ccpa) for more details.

Colorado Residents: Colorado based applicants may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at accommodations@mlb.com. Requests received for non-disability related issues, such as following up on an application, will not receive a response.

Are you ready to Step Up to the Plate? Apply below!

## About Major League Baseball

## Company Overview
- **One-liner**: Major League Baseball (MLB) is the premier professional baseball league in the United States and Canada, overseeing 30 member clubs and managing the sport’s business, operations, media, and community development.
- **Entity Type**: Private (membership association)
- **Headquarters**: New York, NY, USA (1271 Avenue of the Americas)
- **Founded**: 1903 (modern MLB; National League founded 1876, American League 1901)
- **Founders**: Not applicable (league formed by merger of existing leagues)

## Core Business
- **Primary industry**: Professional sports league, entertainment, media, and technology
- **Target customers**: B2C (fans) and B2B (broadcasters, sponsors, licensees, clubs)
- **Mission**: To provide the premier form of athletic entertainment in a manner that is fun and socially responsible while strengthening and enhancing the communities in which we operate. [mlb.com](https://www.mlb.com/careers/home)
- **Vision**: To be the global sport of choice for youth to play, fans of all backgrounds to enjoy, and a desired destination for employment. [mlb.com](https://www.mlb.com/careers/home)

## Products & Services
- **MLB.TV**: Live streaming of every out-of-market game across devices (digital subscription service)
- **MLB Network**: 24/7 television network with live games, analysis, and original programming (cable/satellite)
- **MLB.com & MLB App**: Official digital platforms for news, stats, video, tickets, and merchandise
- **Statcast**: Advanced data analytics system tracking every pitch, hit, and player movement (technology platform)
- **MLB Youth Academies & Development Programs**: Free baseball/softball training, STEM education, and college scholarship opportunities at facilities in Compton, New Orleans, and other locations
- **Special Events**: World Series, All-Star Game, World Baseball Classic, and international series (live event production)
- **Licensing & Sponsorship**: Official merchandise, partner activations, and corporate partnerships

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (league is privately held; individual club valuations range from $1B–$7B+)
- **Key Metric**: Not publicly available; estimated annual league revenue in the billions (industry reports)
- **Notable Investors/Partners**: Not applicable (no external investors); key partners include major broadcasters (ESPN, Fox, TBS), sponsors (Nike, Chevrolet, Mastercard), and technology providers (AWS for Statcast)
- **Growth Signals**: Global expansion with offices in London, Tokyo, Mexico City, and China; record digital viewership on MLB.TV; continued investment in youth development and international events like the World Baseball Classic

## Competitive Advantages
- **Historic Brand**: Over a century of cultural relevance and a deeply loyal fan base
- **Data & Analytics Leadership**: Proprietary Statcast system provides unmatched player and game data, driving innovation on and off the field
- **Media & Content Ecosystem**: Vertically integrated production (MLB Network, MLB.com, MLB.TV) and control over digital distribution
- **Global Reach**: Established international offices and development centers in key markets (Japan, Europe, Latin America, Asia)

## Strategic Focus
- **Global Growth**: Expanding the sport’s footprint through international events, academies, and media rights deals
- **Digital Innovation**: Enhancing fan experiences via streaming, personalization, and data-driven content
- **Youth & Community**: Strengthening talent pipelines and making baseball more accessible through free academies and the “PLAY BALL” initiative
- **Workplace Excellence**: Positioning MLB as a top employer by fostering inclusiveness, teamwork, and professional development

## Why Work Here
- **Culture & Values**: Emphasis on excellence, accountability, integrity, inclusiveness, and teamwork. [mlb.com](https://www.mlb.com/careers/home)
- **Locations**: Major offices in New York (HQ), Secaucus (NJ), Boulder (CO), San Francisco (CA), London (UK), Tokyo (Japan), and Vero Beach (FL); plus youth academies in Compton and New Orleans. [mlb.com](https://www.mlb.com/careers/locations)
- **Benefits**: Competitive health, wellness, and financial benefits, plus a strong focus on community engagement and volunteer opportunities. [mlb.com](https://www.mlb.com/careers/home)
- **Career Development**: Structured summer internship program with exposure to senior leadership; opportunities across software engineering, analytics, marketing, legal, HR, finance, and more. [mlb.com](https://www.mlb.com/careers/programs)
- **Hybrid/Remote**: Not explicitly stated; in-office presence expected at most locations (especially NYC), but some roles may offer flexibility

## Sources
1. [mlb.com - MLB Careers Home](https://www.mlb.com/careers/home)
2. [mlb.com - League Opportunities](https://www.mlb.com/careers/opportunities)
3. [mlb.com - About MLB](https://www.mlb.com/official-information/about-mlb)
4. [mlb.com - Office Locations](https://www.mlb.com/careers/locations)
5. [mlb.com - Programs (Internship)](https://www.mlb.com/careers/programs)

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