---
title: 'Associate Technical Business Analyst at Toshiba Global Commerce Solutions - External'
canonical: 'https://feeny.ai/job/associate-technical-business-analyst-toshiba-global-commerce-solutions-external-r1pdk5wv7epa'
type: 'job'
last_seen: '2026-10-19'
---

# Associate Technical Business Analyst at Toshiba Global Commerce Solutions - External

- **Company:** Toshiba Global Commerce Solutions - External
- **Location:** Durham, NC
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.greenhouse.io/toshibaglobalcommercesolutions/jobs/5257247007

## Job description

Toshiba Global Commerce Solutions is seeking an Associate Technical Business Analyst to work with retail clients and project teams to define business requirements and use cases. Working alongside senior analysts and the technical teams assigned to your projects, you will help translate client needs into clear requirements, bridge the gap between clients and development staff, and support features from definition through delivery. This is a growth role: you will build product, analysis, and retail expertise while taking on increasing ownership of your work.

Our organization provides software solutions for some of the world's largest retailers, partnering with brands like Kroger, Amazon, Meijer and Costco to deliver innovative consumer experiences across a wide range of technologies.

As an Associate Technical Business Analyst, you will be part of a cross-functional team responsible for planning, developing, and releasing software solutions to market. You will build and nurture working relationships with product, program management, and supporting groups to help ensure the timely release of solutions that meet demanding customer expectations.

This position requires a solid technical background, familiarity with Agile software development, and an understanding of traditional waterfall methodologies. The role is client facing, and you will develop a deep understanding of the requirements and business drivers behind Toshiba's products and solutions.

## Responsibilities

## Requirements and Analysis

- Assist in analyzing client business requirements to help determine the best approach to meeting each need (for example, existing functionality or a new feature), with guidance from senior team members.
- Analyze and document well-defined requirements and help translate client needs into product-specific or client-specific requirements, with review from senior analysts.
- Create and maintain requirements documentation that clearly conveys what is changing and why, from both the client and product perspectives.
- Use approved AI tools to draft, refine, and standardize requirements documentation and user stories, expediting the documentation process. Review and validate all AI-generated content for accuracy and alignment with client needs and system behavior before sharing it and remain accountable for the quality of your work.

Client and Team Engagement

- Participate in client interviews, workshops, and surveys to understand the "what" and the "why" behind their business needs.
- Learn the product's value and capabilities and support senior analysts in guiding clients through their decision making.
- Build strong working relationships with the client and the project team, growing toward being seen as a trusted partner.
- Identify potential scope changes and raise them promptly with the lead BA or project manager and participate in client scope conversations as your skills develop.

Delivery Support

- Support the development team during the build phase by answering questions and clarifying requirements.
- Review test cases and scenarios and perform UAT to confirm solutions meet business requirements.
- Research client questions on functionality using test systems, internal AI tooling, documentation, or SMEs as needed.

Growth

- Learn Toshiba systems and develop into a system SME through training, hands-on use of test systems, and time with SMEs and developers.

Travel

- Up to 25% travel.

Required Skills

- 2-4 years of experience in a business analyst or similar role (internships and co-ops count)
- Exposure to software development teams and projects through work, internships, or coursework
- Excellent written and verbal communication skills
- Strong analytical and problem-solving skills
- Collaborative, team-oriented approach
- Familiarity with Agile development methodologies
- Ability to create clear written documentation
- Self-driven, with a strong desire to learn
- Fluent English speaking and writing

## Preferred Skills

- Bachelor's degree in business, information systems, computer science, or a related field
- Exposure to or interest in retail and retail point-of-sale systems
- Experience using AI tools to support writing, research, or analysis

## ABOUT THE COMPANY

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Group health coverage (medical, dental, & vision) Employee Assistance Programs Pre-tax spending accounts 401(k) plan (with company match) Company provided life insurance Pet Insurance Employee discounts Generous paid holiday schedule, paid vacation & sick/personal days

EEO

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation.

## DIVERSITY, EQUITY & INCLUSION

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future.

EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

## About Toshiba Global Commerce Solutions - External

## Company Overview
- **One-liner**: Toshiba Global Commerce Solutions is the global market share leader in retail store technology, providing integrated point-of-sale (POS) systems, self-checkout solutions, software, and services to retailers worldwide.
- **Entity Type**: Private (wholly owned subsidiary of Toshiba TEC Corporation, which is publicly traded on the Tokyo Stock Exchange)
- **Headquarters**: Durham, North Carolina, United States (Research Triangle Park)
- **Founded**: 2012
- **Founders**: Not publicly available (established as a corporate spin-off/restructuring within the Toshiba group)

## Core Business
- **Primary industry/industries**: Retail Technology, Point-of-Sale (POS) Systems, Self-Checkout Solutions, Commerce Software, Hardware Manufacturing
- **Target customers**: B2B – Enterprise retailers, grocers, mass merchandisers, hospitality, specialty retail, convenience stores, and department stores
- **Mission or purpose statement**: "To empower retail to thrive and prosper." The company’s vision is "A world of resilient retailers that create joyful experiences and drive vibrant economies."

## Products & Services
- **ELERA Platform (SaaS/IoT)**: An integrated commerce platform connecting POS, self-checkout, mobile, and back-office solutions for retailers, designed for speed, security, availability, and flexibility. It powers IoT and edge device management.
- **POS Systems (Hardware & Software)**: A full range of point-of-sale terminals, peripherals, and software—including countertop, mobile, and kiosk solutions—for in-store transactions and customer engagement.
- **Self-Checkout Solutions**: Industry-leading self-checkout units (2.8 million+ shipped in 2024).
- **Retail Software Solutions**: Software for inventory management, order management, customer engagement, and digital transformation.
- **Professional & Managed Services**: Consulting, implementation, maintenance, and support services for retail technology deployments globally.

## Market Standing
- **Valuation/Market Cap**: Not disclosed privately. Parent company Toshiba TEC Corporation (TSE: 6588) has a market cap of approximately ¥420 billion (~$2.8 billion as of mid-2025, fluctuates).
- **Key Metric**: Annual Revenue of $301.5 million (2025 estimate from LinkedIn data). The company shipped 2.8 million+ POS and self-checkout units in 2024.
- **Notable Investors/Partners**: Wholly owned by Toshiba TEC Corporation. Key partners include global systems integrators and channel partners (e.g., HCLTech, Tata Consultancy Services, Lenovo, Compucom, CTG).
- **Growth Signals**: Employee headcount grew +1.8% YoY (1,768 total). Active in 38 countries, serving customers in over 120 countries. Ranked #1 in worldwide EPOS installations and #2 in self-checkout installations. The company is investing heavily in AI-enabled reliability and cloud platform engineering (evidenced by recent job postings).

## Competitive Advantages
- **Global #1 Market Share**: The company is the global market share leader in retail store technology (EPOS and self-checkout), providing a deep installed base and brand trust.
- **End-to-End Portfolio**: Offers a complete, integrated stack of hardware, software, and services, reducing complexity for enterprise retailers.
- **Toshiba Brand & Scale**: Backed by the massive Toshiba TEC Corporation, providing financial stability, R&D investment, and a global supply chain.
- **Deep Retail Expertise**: 100% dedicated to retail, with domain knowledge across grocery, mass merchant, hospitality, and specialty segments.
- **Proven Track Record**: 205,000+ POS and self-checkout units installed worldwide; 2.8 million+ units shipped in 2024.

## Strategic Focus
- **Cloud & AI Transformation**: Heavily investing in the ELERA platform with AI-enabled reliability, performance engineering, and cloud-native infrastructure.
- **Digital Transformation for Retailers**: Helping retailers accelerate digital in-store experiences, modernize legacy systems, and adapt to changing consumer behaviors.
- **Global Expansion**: Serving over 120 countries and continuing to grow presence in EMEA and Latin America.
- **Sustainability & Resilience**: Focus on long-term, sustainable customer relationships and resilient retail operations.

## Why Work Here
- **Culture & Values**: The company promotes a "We Are R.E.T.A.I.L" culture emphasizing Respect, Empowerment, Teamwork, Adaptability, Integrity, and Leadership. They are committed to fostering belonging through Employee Resource Groups (ERGs) including Women’s Impact Network, South Asian Community, Blacks United in Leadership and Technology (B.U.L.T.), and Valor.
- **Remote/Hybrid/Office Policy**: Most roles are based in Durham, NC. Some field service and remote engineering positions exist. The company operates globally with offices in many countries.
- **Notable Perks & Engineering Culture**: The company is actively hiring for AI-enabled roles (e.g., Senior Cloud Engineer, AI-Enabled Reliability). Engineering roles focus on modern stacks (cloud, IoT, edge computing, performance engineering). The company has a significant technical workforce (28% in technical roles). Strong ties to local universities (e.g., North Carolina State University). Employee reviews on LinkedIn give an overall rating of 2.9/5.0 (from 823 reviews), with compensation rated at 3.3/5.0—suggesting competitive pay but room for growth in culture/career advancement.
- **Job Openings (as of mid-2025)**: 44 active positions including software engineers, cloud engineers, field service technicians, product managers, legal counsel, and HR roles.

## Sources
1. [commerce.toshiba.com](https://toshibacommerce.com/wps/portal/marketing/?urile=wcm%3Apath%3A%2Fen-us%2Fhome%2Fcompany%2Fabout-us)
2. [careers.commerce.toshiba.com](https://careers.commerce.toshiba.com/)
3. [linkedin.com/company/toshibacommerce](https://linkedin.com/company/toshibacommerce)
4. [diversityjobs.com](https://diversityjobs.com/employer/company/54157/Toshiba-Global-Commerce-Solutions)

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