--- title: 'Associate Technical Support Engineer - EMEA at Dragos' canonical: 'https://feeny.ai/job/associate-technical-support-engineer-emea-dragos-united-kingdom-8k8wvp46gmrz' type: 'job' last_seen: '2026-10-16' --- # Associate Technical Support Engineer - EMEA at Dragos - **Company:** Dragos - **Location:** United Kingdom - **Posted:** 2026-10-07 - **Last confirmed live:** 2026-10-16 - **Apply:** https://job-boards.greenhouse.io/dragos/jobs/5427928008 ## Job description At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place. About the Role: As an Associate Technical Support Engineer at Dragos, you are the first person customers reach when they need help with the products that protect their critical infrastructure. You provide first-line support for customers' existing environments: triaging cases, resolving common and known issues, and making sure every customer feels heard. This is a fully remote role open across the European region. This is a mission-driven, customer-facing role where how you communicate matters as much as what you know. We are looking for a self-starter who stays calm and clear with enterprise customers and is motivated by what is at stake: keeping power grids, water systems, pipelines, and manufacturing plants safe. Technical depth can be taught here. The communication, ownership, and drive you bring are what set you up to succeed. You can't protect what you can't see, and the work starts with the people who answer the call. Responsibilities: - Serve as the primary contact for incoming support requests across email, chat, phone, and ticketing, communicating clearly and professionally with enterprise customers throughout the life of each case. - Triage cases by severity and impact, then troubleshoot and resolve common, known issues in customers' existing environments using documented solutions, prior cases, and established fixes. - Use AI tools to work cases faster by drafting responses, summarizing case histories, and surfacing relevant knowledge, while verifying their output and maintaining ownership of every case. - Escalate complex issues to Tier 2 and Tier 3 while staying on the case. Dragos uses a hybrid tiered-and-swarming model, so you keep context, help drive resolution, and learn directly from each escalation rather than handing the case off. - Document each case thoroughly so the full picture travels with it: system details, error messages, and steps already attempted. - Support routine product upgrades, patches, and configuration changes in established customer environments, following standard procedures. - Contribute to the knowledge base as part of resolving cases, using Knowledge-Centered Service (KCS) practices to write technical content to be reviewed by a peer before it is published. - Participate in a team-wide weekend on-call rotation, approximately one weekend per month, to maintain coverage for time-sensitive issues. Qualifications: - Excellent communication skills: clear, calm, and professional with enterprise customers, able to explain technical concepts to both technical and non-technical audiences. This is the heart of the role. - Strong troubleshooting and problem-solving skills, with a methodical, curious approach to driving issues to resolution. - A self-starter mindset, with ownership and genuine motivation for the mission of protecting critical infrastructure. - 1 to 3 years in technical support, IT, or a customer-facing technical role, or equivalent demonstrated ability. - Working familiarity with the Linux command line and core networking concepts, or the drive to learn them quickly. - Comfort using AI tools day to day, with the judgment to verify their output and the understanding that the engineer, not the tool, owns the result. Compensation: - Salary:  £‎35,000 - Competitive Equity Package - Comprehensive Benefits Plan ## #LI-BR1 #LI-REMOTE Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment. ## About Dragos ## Company Overview - **One-liner**: Dragos provides industrial cybersecurity technology and services to protect operational technology (OT) and critical infrastructure from cyber threats. - **Entity Type**: Private (Series D; total funding $432.2M) - **Headquarters**: Hanover, Maryland, United States - **Founded**: 2016 - **Founders**: Robert M. Lee (CEO) and other cybersecurity experts ## Core Business - **Primary industry**: Industrial cybersecurity (OT/ICS security) - **Target customers**: B2B – electric utilities, oil & gas, manufacturing, water, transportation, mining, and government entities operating critical infrastructure. - **Mission**: "To safeguard civilization from those trying to disrupt the industrial infrastructure we depend on every day." [dragos.com](https://www.dragos.com/about) ## Products & Services - **[Dragos Platform]**: SaaS/on-premises platform for OT asset visibility, vulnerability management, threat detection, investigation, and response. Integrates with IT security tools and provides continuous threat intelligence. [dragos.com](https://www.dragos.com/) - **Professional Services**: Incident response, penetration testing, consulting, and resident engineering. - **Threat Intelligence**: Contextual reports and adversary tracking via the Dragos Threat Intelligence team. ## Market Standing - **Valuation**: Not publicly disclosed - **Annual Revenue**: ~$100M (est. 2025) [linkedin.com](https://www.linkedin.com/company/dragos-inc.) - **Total Funding**: $432.2M across Seed, Series A ($10M), Series B ($37M), Series C ($110M), Series D ($74M) [linkedin.com](https://www.linkedin.com/company/dragos-inc.) - **Notable Investors/Partners**: Series D backed by a single large investor (likely Koch Disruptive Technologies); other investors from prior rounds include Schweitzer Engineering Laboratories, AllegisCyber, and Energy Impact Partners. Strategic alliance with Accenture. - **Growth Signals**: Headcount grew 14.6% YoY to 441 employees; active job postings increased 233% yearly; operates in 12 countries. ## Competitive Advantages - **OT-specific expertise**: Founders and team have hands-on experience investigating landmark ICS attacks (e.g., Stuxnet, Triton, Colonial Pipeline). - **Platform depth**: Combines asset discovery, vulnerability management, threat detection, and incident response in a single platform built for OT environments (not retrofitted IT tools). - **Threat intelligence edge**: Continuous insights from a dedicated threat intelligence team that tracks adversary groups targeting industrial sectors. - **Strong customer base**: Protects critical infrastructure in sectors like electric, oil & gas, and water across 12 countries. ## Strategic Focus - **Growth priorities**: Expanding globally (recent offices in Japan, Saudi Arabia, Singapore), investing in AI/cloud solutions (new Manager of AI and Cloud Solutions role), and deepening partnerships with systems integrators like Accenture. - **Product direction**: Enhancing platform automation, cloud delivery, and machine learning for threat detection. ## Why Work Here - **Mission-driven**: Employees directly protect systems that keep communities safe (hospitals, power, water). As stated on the careers page: "If protecting the systems that keep communities, friends, and family safe matters to you, this is where you belong." [dragos.com/careers](https://www.dragos.com/careers) - **Remote-first culture**: The company is remote-first with offices in North America, EMEA, and APAC. - **Values**: Transparency (no office politics), authenticity, trust, and mission-driven decision-making. - **Compensation & culture**: Glassdoor-like rating of 4.0/5.0 (130 reviews) with work-life balance 4.1, culture 4.0, and competitive salaries (e.g., Senior Account Executive ~$124K, Senior Product Marketing Manager ~$182K). [linkedin.com](https://www.linkedin.com/company/dragos-inc.) - **Growth opportunities**: Rapidly hiring (30 open positions as of July 2025), with strong career progression in technical and sales roles. ## Sources 1. [dragos.com](https://www.dragos.com/) 2. [dragos.com/about](https://www.dragos.com/about) 3. [dragos.com/careers](https://www.dragos.com/careers) 4. [linkedin.com/company/dragos-inc.](https://www.linkedin.com/company/dragos-inc.) 5. [job-boards.greenhouse.io/dragos](http://job-boards.greenhouse.io/dragos) ## Other roles at Dragos - [Associate Principal Incident Responder](https://feeny.ai/job/associate-principal-incident-responder-dragos-germany-ep9v5ckjgk7p) — Germany - [Senior Customer Success Manager- West](https://feeny.ai/job/senior-customer-success-manager-west-dragos-united-states-mtc68s83x27y) — United States - [Device Engineering Manager](https://feeny.ai/job/device-engineering-manager-dragos-united-states-zg6fghr6fj81) — United States - [Principal Product Advisor](https://feeny.ai/job/principal-product-advisor-dragos-united-kingdom-qtekbtfx6q1s) — United Kingdom - [Associate IT System Administrator](https://feeny.ai/job/associate-it-system-administrator-dragos-hanover-ncd5xth75550) — Hanover, MD - [Senior Technical Instructor, Training & Enablement](https://feeny.ai/job/senior-technical-instructor-training-enablement-dragos-united-arab-emirates-kztjdarej834) — United Arab Emirates - [Manager, Post-Sales - Dragos Public Sector](https://feeny.ai/job/manager-post-sales-dragos-public-sector-dragos-united-states-y5rjwc8n8252) — United States - [Senior Pre-Sales Solution Architect - Federal](https://feeny.ai/job/senior-pre-sales-solution-architect-federal-dragos-united-states-67mrpjdk2pkk) — United States - [Associate Technical Support Engineer - APAC](https://feeny.ai/job/associate-technical-support-engineer-apac-dragos-singapore-dse7sx5n6fpk) — Singapore - [Senior Customer Success Manager (UK)](https://feeny.ai/job/senior-customer-success-manager-uk-dragos-united-kingdom-mf80vc7939y7) — United Kingdom