--- title: 'Associate Technical Support Specialist (Part-Time) at Concurrency' canonical: 'https://feeny.ai/job/associate-technical-support-specialist-part-time-concurrency-brookfield-31zqc8ebhb20' type: 'job' last_seen: '2026-09-07' --- # Associate Technical Support Specialist (Part-Time) at Concurrency - **Company:** Concurrency - **Location:** Brookfield, WI - **Employment:** part-time - **Work type:** onsite - **Posted:** 2026-09-02 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/concurrency/702a70b7-73e4-4100-9a90-84fcb5d6eda9 ## Job description Who We Are At Concurrency, we embody innovation. We're not just tech consultants; we are forward thinkers with a purpose. Our team thrives on disrupting the norm, constantly seeking the next challenge and pushing boundaries to redefine what's achievable. Recognized as a Microsoft Gold Partner and recipient of multiple Partner of the Year awards, Concurrency is synonymous with excellence. If you're fueled by the desire to transform technology into real-world solutions, join us and unleash your potential as a change catalyst. Who We’re Looking For We’re excited to add an AssociateTechnical Support Specialist to our Internal IT Team. In this role you will provide tiers I, II and III support for all levels in the organization. You’ll work closely with leadership to improve processes and make recommendations for the team to better maintain, upgrade, automate and manage the internal IT environment. At Concurrency, we believe in living out our core values every day. These principles guide our actions, decisions, and interactions: Be Yourself: Be the best version of your whole self. Your authenticity matters. ## What You'll Do Provide tier 1-2 support to end-users Assist in creation of new user accounts Assist in the set-up of new equipment and devices Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary Provide guidance and explain policies and procedures to end-users Assist users in obtaining access to systems Configure, prepare, and ship laptops and other equipment for new hires and remote users Be available for on-call support for onsite IT issues as needed Assist in Corporate IT projects ## What You'll Need Understanding of Microsoft Products including Office365 and Active Directory Familiarity with Microsoft Azure services such as Azure Active Directory, Virtual Machines, and Resource Groups Ability to multitask and work without direct supervision Passion and willingness to learn and use new technologies Readily adaptable to change Excellent interpersonal and communication skills Team and customer focused with a collaborative work style Strong troubleshooting skills Ability to work in a fast-paced environment and always maintain professionalism and confidence What Will Set You Apart Bachelor’s Degree in Information Technology or related field Experience supporting or troubleshooting cloud-based environments within Azure, including identity, access, and basic infrastructure components Technical certifications such as A+ or Microsoft Certifications Concurrency is committed to revolutionizing consulting by embracing diverse perspectives, fostering collaboration, and promoting resilience. Our workplace is both innovation-driven and enjoyable. We provide flexible work schedules, competitive compensation, and comprehensive benefits for our employees and their families. Additionally, all team members have access to recognition programs, comprehensive training opportunities to thrive both professionally and personally. ## About Concurrency ## Company Overview - **One-liner**: Concurrency is a Microsoft solutions partner that helps organizations improve performance by maximizing their investment in Microsoft technology, with a focus on AI, data, security, and cloud infrastructure. - **Entity Type**: Private (privately held, no disclosed funding) - **Headquarters**: Brookfield, Wisconsin, United States - **Founded**: 1989 - **Founders**: James Savage (Founder & CEO) ## Core Business - Primary industry/industries: IT Services and IT Consulting - Target customers: B2B, enterprise and mid-market, with a focus on Midwest manufacturers, financial institutions, and professional-services firms. - Mission or purpose statement: “Unleash Opportunity” – helping clients fulfill their mission in unimagined ways through technology, especially AI. ## Products & Services Concurrency delivers professional services and consulting, not packaged products. Their major service lines include: - **Azure Cloud & Infrastructure**: Build and secure Azure environments using Well Architected Framework and Zero Trust principles. - **Migrations, Mergers & Divestitures**: Data and app migration, tenant transitions, IT separation/integration. - **ServiceNow & IT Operations**: Streamline IT operations with ServiceNow ITSM/ITOM integrated with Microsoft. - **Data Governance & Protection**: Classify, protect, and manage data across Microsoft 365, Azure, and on-premises using Microsoft Purview. - **Secure Endpoints & Access**: Identity management, device security, and access control with Intune, Entra, and Defender. - **Collaboration & Productivity**: Optimize Microsoft 365, SharePoint, Teams, and Exchange. - **Copilot & Frontier Org Design**: Enable organizations to use Copilot and AI responsibly. - **Data Driven Insights**: Unify and operationalize data with Microsoft Fabric, OneLake, and Power BI. - **Business App Dev**: Modernize workflows with Power Platform, Copilot Studio, and custom app development. - **Purpose Built AI & ML**: Develop practical AI solutions on Azure, from strategy to custom AI applications and MLOps. ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Annual Revenue: **$25.6M** (LinkedIn estimate, likely recent; headcount 53) - **Notable Investors/Partners**: Microsoft (multiple-time Microsoft Partner of the Year, National Solution Provider), ServiceNow (Premier Partner) - **Growth Signals**: Headcount decreased 15.5% YoY to 53 employees; the firm is pivoting heavily toward AI and Copilot services. Awards include CRN Solution Provider 500 and Tech Elite 250. ## Competitive Advantages - Deep, long-standing Microsoft expertise (founded in 1989, almost 40 years in the Microsoft ecosystem). - Multiple Microsoft Partner of the Year awards and extensive specializations; ServiceNow Premier Partner status. - Focused on outcomes-driven AI transformation, not just technology adoption. - Strong regional presence in the Midwest with national capability. ## Strategic Focus - Scaling AI adoption for clients (events like “From Pilot to Portfolio: What Scaling AI Actually Costs”). - Expanding Copilot and frontier org design services. - Strengthening data-driven insights and security offerings. - Continuing to build a people-first culture while adapting to market shifts. ## Why Work Here - Culture highlights: “Growth Mindset” – curious and committed learners rewarded with bonuses and tuition reimbursement. Core values: people-first, results-driven, have a growth mindset. - Remote/hybrid/office policy: Not explicitly stated, but offices in Brookfield (HQ), Chicago, and Minneapolis. Likely hybrid or flexible given consulting nature. - Notable perks: ConcurrencyU mentorship program for younger generations; internships and apprenticeships; career development training. - Engineering culture: “Change Agents” – inspired technologists who challenge the status quo. Emphasis on innovation and collaboration. - Employer rating: 3.4/5 on LinkedIn (73 reviews) – Work-Life 3.5, Compensation 3.3, Culture 3.4, Career 3.4. ## Sources 1. [Concurrency Website](https://concurrency.com/) 2. [Concurrency Careers Page](https://jobs.lever.co/concurrency) 3. [Concurrency LinkedIn Profile](https://www.linkedin.com/company/concurrency) 4. [Concurrency About Page](https://concurrency.com/about-us/) ## Other roles at Concurrency - [Account Executive](https://feeny.ai/job/account-executive-concurrency-brookfield-yd39htysnvpk) — Brookfield, WI - [Data Architect](https://feeny.ai/job/data-architect-concurrency-milwaukee-b62jy31b5mdy) — Milwaukee, WI