--- title: 'Associate Trainer - Afternoon Shift at SpotOn' canonical: 'https://feeny.ai/job/associate-trainer-afternoon-shift-spoton-krakow-lesser-poland-voivodeship-y6zwrw8yk59z' type: 'job' last_seen: '2026-09-21' --- # Associate Trainer - Afternoon Shift at SpotOn - **Company:** [SpotOn](https://feeny.ai/companies/spoton) - **Location:** Kraków Lesser Poland Voivodeship, Poland - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-01 - **Last confirmed live:** 2026-09-21 - **Apply:** https://jobs.ashbyhq.com/spoton/aad6b3bb-ee3b-4df4-a09b-fa547b75da1b ## Job description ## About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. - Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users - Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users - Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. Position Objective The Associate Trainer supports the delivery of the standardized Onboarding Core Curriculum for new employees across the CX organization. This role assists with scheduling, session logistics, and trainee documentation, while building foundational facilitation skills under the guidance of more experienced trainers. ## Responsibilities Onboarding & Training Execution - Assist in delivering the standardized Week 1 CX-wide Core Curriculum to new hires. - Support facilitation of instructor-led training (ILT) sessions as deployed by Enablement Partners during Weeks 2–4. - Assist with scheduling, credential setup, and coordination of onboarding logistics. - Document trainee progress, milestones, and completion checklists. - Support hands-on exercises, simulations, and role-plays under trainer guidance. Ongoing Training & Development - Deliver refresher or ad-hoc training under request from Enablement Partners. - Assist in maintaining and updating training materials for operational needs. Cross-Functional Collaboration - Work with SMEs, floor managers, and Enablement Partners to ensure training aligns with operational requirements. - Communicate training objectives and expectations clearly to trainees and stakeholders. Continuous Improvement & Feedback - Collect trainee feedback and assist in identifying gaps in learning materials. - Support updates to content based on QA findings, SME insights, and operational changes. - Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists. - Review and verify outcomes before submission to maintain consistency and high-quality standards. - Identify and address process gaps or errors to drive continuous improvement and operational excellence. ## Requirements - Availability for afternoon shift (14:00–22:00 PL time) - Hybrid work model: 3 days per week in the Kraków office / 2 days remote (after probation) - 1 year of professional experience in customer success or related roles. - Fluent Polish and strong English communication skills (written and spoken) - Familiarity with adult learning principles and instructional methods - Basic facilitation and classroom management skills - Communication and active listening - Documentation and record-keeping - Collaboration and teamwork - Attention to detail and accuracy - Adaptability and flexibility Here’s a bit about what we have to offer - Competitive pay: 6 600 - 9 000 PLN gross on CoE - Fully paid private healthcare in LuxMed - Access to the Worksmile platform with a monthly top-up - Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week - A laptop and essential work equipment provided by the company - New, modern, bright and comfortable office space in the city centre - Access to the company’s library - Great working atmosphere - Chill out room with a PlayStation and games - Free snacks and beverages in a kitchen - Company parties and social activities - Employee referral program - Relocation Package within Poland The controller of your personal data included in your job offer and others collected during the recruitment process is SpotOn Poland spółka z ograniczoną odpowiedzialnością with its registered office in Kraków, Aleja 29 listopada 20, 31-401 Kraków, e-mail address: poland-rodo@spoton.com. We will process your personal data for the purpose of current or, if you voluntarily agree, also future recruitment processes. More information about how we proccess your data, including the basis for processing and your rights in relation to the processing, can be found on our website: https://pl.spoton.com/privacy-and-cookies-policy. Administratorem podanych danych osobowych, w tym danych zawartych w dokumentach aplikacyjnych i zebranych w toku procesu rekrutacji, jest SpotOn Poland Sp. z o.o. z siedzibą w Krakowie (ul. Aleja 29 listopada 20, 31-401 Kraków; adres e-mail do kontaktu: poland-rodo@spoton.com. Dane osobowe będą przetwarzane w celu realizacji obecnych lub – jeżeli wyrazisz na to dobrowolną zgodę – także przyszłych procesów rekrutacji. Więcej informacji o tym, jak przetwarzamy Twoje dane, w tym także informacje o podstawach prawnych przetwarzania oraz o prawach przysługujących Ci w związku z przetwarzaniem danych, znajdziesz na stronie: https://pl.spoton.com/privacy-and-cookies-policy. We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@[spoton.com](http://spoton.com)). If something seems suspicious, please contact us at careers@spoton.com. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. For U.S. based roles, work authorization in the U.S. is required. Visa sponsorship is not available for this role. SpotOn is an E-Verify company. ## About SpotOn ## Company Overview - **One-liner**: SpotOn provides cloud-based point-of-sale (POS), payments, and software solutions to help restaurants and small-to-medium-sized businesses (SMBs) compete and grow. - **Entity Type**: Private (backed by top-tier venture capital) - **Headquarters**: San Francisco, California, USA (with offices in Chicago, Illinois; Southfield, Michigan; Austin, Texas; and Raleigh, North Carolina) - **Founded**: 2017 - **Founders**: Zach Hyman, Kevin Bryla ## Core Business - **Primary industries**: Restaurant Technology, Financial Services, Payments, SMB Software - **Target customers**: Independent and multi-location restaurants, small and medium-sized businesses (B2B) - **Mission/Purpose**: To help local businesses compete and win with intuitive software, point-of-sale systems, and payment solutions. ## Products & Services - **SpotOn Point-of-Sale (POS)**: A flexible, cloud-based restaurant management system that handles payments, orders, and operations. It includes countertop terminals, handheld devices for tableside ordering/payments, kitchen display systems, and customer-facing displays. - **SpotOn Order**: A commission-free online ordering platform that integrates directly with the POS, including a white-labeled ordering app (GoTo Place), menu management, delivery integrations, and order pacing. - **SpotOn Teamwork**: An all-in-one labor management solution that syncs with the POS for scheduling, tip management, and payroll integration. - **SpotOn Profit Assist**: An AI-powered tool that analyzes restaurant P&L data to identify profit leaks and improve margins. - **SpotOn Terminal**: A simple POS terminal for small businesses, featuring offline mode, cellular connectivity, tipping prompts, and employee tracking. - **Payment Processing**: End-to-end payment gateway and processing services, including options for surcharging/dual pricing. ## Market Standing - **Valuation**: Not publicly disclosed (privately held) - **Key Metric**: Total employees ~2,000 (as of mid-2025). As a private company, revenue is not publicly disclosed. - **Notable Investors/Partners**: Dragoneer Investment Group, Andreessen Horowitz (a16z), 01 Advisors, DST Global, Franklin Templeton. - **Growth Signals**: - Named one of *Fast Company*’s Most Innovative Companies in 2024. - Certified as a Great Place to Work (2023, 2024). - Ranked #1 restaurant point-of-sale on G2 based on user reviews, outpacing Toast and Square in key categories like quality of support and satisfaction. - Expanded product suite with AI-powered profit analysis (Profit Assist) and comprehensive labor management (Teamwork). ## Competitive Advantages - **Integrated, end-to-end platform**: Combines POS, payments, online ordering, marketing, labor management, and AI analytics in a single system that syncs seamlessly. - **Commission-free online ordering**: A major differentiator for restaurants looking to keep more of their revenue. - **High-touch support**: Backed by 24/7 support from real people, which drives industry-leading customer satisfaction scores on third-party review sites. - **Focus on independent restaurants**: Deep specialization in the needs of local and independent operators, not just large chains. ## Strategic Focus - **AI and data-driven tools**: Continued investment in AI features like Profit Assist to help operators improve margins. - **Product expansion**: Growing the suite beyond POS into labor management, marketing automation, and advanced analytics. - **Scale with quality**: Maintaining a high-touch, customer-first support model while scaling to serve more businesses across the U.S. ## Why Work Here - **Culture**: Emphasizes “Be the Client,” diversity of thought, and a supportive community. Values include honesty, respect, transparency, and a “heart and hustle” mentality. - **Work Model**: Hybrid and remote options available depending on role and location. Offices in San Francisco (HQ), Chicago, Austin, Southfield (MI), and Raleigh. - **Benefits**: Medical, dental, vision insurance; 401k with company match; equity grants; flexible time off and holidays; generous parental leave; transit benefits; mental health resources; technology stipend; tuition reimbursement (up to $2k/year). - **Engineering Culture**: Uses modern tech stacks; is actively hiring for Staff AI Engineers and Senior Software Engineers. Recognized as a Built In 2024 Best Place to Work. - **Diversity**: Active Employee Resource Groups (ERGs) and a commitment to diversity of culture, background, experience, and thought. ## Sources 1. [spoton.com](https://www.spoton.com/) 2. [spoton.com/careers](https://www.spoton.com/careers/) 3. [builtin.com](https://builtin.com/company/spoton) 4. [linkedin.com](https://www.linkedin.com/company/spoton) 5. 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