---
title: 'Associate TSE II at MongoDB'
canonical: 'https://feeny.ai/job/associate-tse-ii-mongodb-sydney-fcewr897phyk'
type: 'job'
last_seen: '2026-09-06'
---

# Associate TSE II at MongoDB

- **Company:** MongoDB
- **Location:** Sydney, Australia
- **Posted:** 2026-08-12
- **Last confirmed live:** 2026-09-06
- **Apply:** https://www.mongodb.com/careers/job/?gh_jid=8113537

## Job description

The database market is massive and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments.

Our Cloud Technical Services Engineers provide their exceptional analytical skills and customer service to ensure that MongoDB users are successful with our suite of MongoDB application-layer products. We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organisations of every size and flavour.

Cloud Technical Services Engineers are a key part of our elite Technical Services organisation that supports MongoDB customers worldwide, with teams in locations including New York, Sydney, Gurugram, and Dublin. If you’re passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you.

We are looking to speak to candidates who are based in Sydney for our hybrid working model.

## Responsibilities

As a Cloud Technical Services Engineer, you’ll be advising customers on strategies and documented practices for making best use of our cloud products. This will require you to translate technical concepts and patterns into generalist terms for our customers, helping them understand, install, and use those applications well. You’ll also troubleshoot technical problems with these products, and be an advocate for our users’ needs, collaborating with the MongoDB product management and development teams on their behalf.

## What we’re looking for

We consider all candidates with an eye for those who are self taught, curious, and multi-faceted. You’ll need excellent communication skills, both written and verbal, and be knowledgeable about a wide range of internet technologies. You should also have:

- Solid fundamentals in Linux, and networking
- Knowledge of either Amazon Web Services, or other major cloud provider
- Ability to diagnose and troubleshoot problems across a variety of environments
- Patience, empathy, and a genuine desire to help others
- Previous technical support experience

Bonus points

- Fluency in a foreign language, especially Spanish, Japanese, or Mandarin
- Industry certifications such as RedHat Certified Engineer, AWS Certified Solutions Architect, or other related subjects
- Fundamental understanding of MongoDB, or other databases (for example, ElasticSearch, MySQL, Postgres)

## About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our [Leadership Commitment,](https://www.mongodb.com/company) guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. [From employee affinity groups, to fertility assistance and a generous parental leave policy](https://www.mongodb.com/company/blog/culture/employee-benefits-that-make-a-difference-at-mongodb), we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys.[Learn more about what it’s like to work at MongoDB](https://www.mongodb.com/blog/channel/culture), and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID- 3273514465

## About MongoDB

## Company Overview
- **One-liner**: MongoDB provides a modern, multi-cloud data platform that enables organizations to build, deploy, and run data-intensive applications at scale.
- **Entity Type**: Public (NASDAQ: MDB)
- **Headquarters**: New York, USA
- **Founded**: 2007 (as 10gen; renamed MongoDB in 2013)
- **Founders**: Dwight Merriman, Eliot Horowitz, Kevin Ryan

## Core Business
- **Primary industry**: Database software and data platform (document-oriented NoSQL, multi-cloud, AI‑ready)
- **Target customers**: B2B – enterprises, SMBs, and individual developers; also B2C via embedded applications
- **Mission**: “Unleash the power of software and data” [[mongodb.com/company](https://www.mongodb.com/company?jmp=footer)]

## Products & Services
- **MongoDB Atlas** – Fully managed, multi-cloud database service (AWS, Azure, GCP) with built‑in analytics, serverless, and vector search capabilities. [[mongodb.com](https://www.mongodb.com/)]
- **MongoDB Enterprise Advanced** – Self‑managed database for on‑premises or private cloud deployments, with enterprise‑grade security and support.
- **MongoDB Community Server** – Free, open‑source document database for development and small‑scale production.
- **MongoDB Atlas Search & Vector Search** – Integrated search and AI‑driven vector capabilities on the same data platform.
- **MongoDB Realm / Device Sync** (legacy) – Mobile and edge data synchronization (superseded by Atlas Device SDKs).

## Market Standing
- **Valuation/Market Cap**: Not publicly available from provided sources (publicly traded; refer to stock exchange data).
- **Key Metric**: Annual revenue – reported in SEC filings (10‑K for fiscal year ended January 31, 2025) [[investors.mongodb.com](https://investors.mongodb.com/static-files/2e35ada9-36d6-4ea2-a03a-bbba3b559770)].
- **Notable Investors/Partners**: 1,000+ technology and service partners; over 67,000 customers across industries [[mongodb.com/company](https://www.mongodb.com/company?jmp=footer)].
- **Growth Signals**:
  - 5,550 total employees (as of mid‑2026) [[builtin.com](https://builtin.com/company/mongodb/faq/culture-values)]
  - 175,000+ builders (developers) joining the platform every month [[mongodb.com/company](https://www.mongodb.com/company?jmp=footer)]
  - Named “Best Place to Work in 2026” by Built In (Large Companies) [[builtin.com](https://builtin.com/company/mongodb/faq/culture-values)]
  - Recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Cloud Database Management Systems (4th consecutive year) [[mongodb.com/company](https://www.mongodb.com/company?jmp=footer)]

## Competitive Advantages
- **Document model flexibility** – Schema‑less design allows rapid iteration and handling of diverse data types.
- **Multi‑cloud native** – Same developer experience across AWS, Azure, and GCP, reducing lock‑in.
- **Developer‑centric ecosystem** – Rich drivers, tools (Compass, Shell, VS Code extension), and a large community.
- **AI‑ready platform** – Native vector search and retrieval‑augmented generation (RAG) capabilities for generative AI workloads.
- **Strong partner & customer base** – Thousands of partners and a massive installed base (67k+ customers) create network effects.

## Strategic Focus
- **AI and vector workloads** – Deepening support for AI/ML use cases (vector search, RAG, Atlas for generative AI).
- **Hybrid and flexible work** – Offering in‑office, flexible (1–2 days per week), fully remote, and customer‑facing remote models to attract top talent [[mongodb.com/company/careers](https://www.mongodb.com/company/careers)].
- **Sustainability** – Reducing waste and carbon footprint (e.g., 58% waste reduction in FY24, 100% LED office lighting) [[mongodb.com/company](https://www.mongodb.com/company?jmp=footer)].
- **Developer education & ecosystem growth** – Expanding free tier, certifications, and community programs to drive platform adoption.

## Why Work Here
- **Culture & values**: Guided by principles like “Build Together,” “Make it Matter,” “Own What You Do,” and “Be Intellectually Honest” [[mongodb.com/company/careers](https://www.mongodb.com/company/careers)].
- **Inclusion**: Active Diversity, Equity & Inclusion programs and Employee Resource Groups (e.g., Veterans ERG) [[mongodb.com/company/careers](https://www.mongodb.com/company/careers)].
- **Flexible work models**: Options for in‑office, flexible hybrid, fully remote, and customer‑facing remote; 14 offices globally [[builtin.com](https://builtin.com/company/mongodb/faq/culture-values)].
- **Benefits**: Competitive compensation, plus benefits across four pillars – physical, emotional, financial, and family & community [[mongodb.com/company/careers](https://www.mongodb.com/company/careers)].
- **Career growth**: Leadership development programs, mentorship for students/graduates, and a “think big, go far” ethos.

## Sources
1. [MongoDB Careers Page](https://www.mongodb.com/company/careers)
2. [MongoDB About Page](https://www.mongodb.com/company?jmp=footer)
3. [MongoDB Homepage](https://www.mongodb.com/)
4. [MongoDB 10‑K (March 2025)](https://investors.mongodb.com/static-files/2e35ada9-36d6-4ea2-a03a-bbba3b559770)
5. [MongoDB Culture on Built In](https://builtin.com/company/mongodb/faq/culture-values)

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